Astro Insights Platform - Customer Release Notes 2014-12-15
-
Upload
rahul-bansod -
Category
Documents
-
view
6 -
download
0
Transcript of Astro Insights Platform - Customer Release Notes 2014-12-15
2
© Genius Digital 2013-14, all rights reserved
Commercial in Confidence
Contents Contents ................................................................................................................................... 2
Introduction .............................................................................................................................. 4
Updates Since Last Release ................................................................................................... 5
Support for Multiscreen Data from MiriMON .................................................................... 5
Real Time Dashboard .......................................................................................................... 5
Purchasing Cube ................................................................................................................. 5
SSO Cube .............................................................................................................................. 5
Subscriber Packaging ......................................................................................................... 5
Known Issues Resolved ........................................................................................................ 5
Data Loaded............................................................................................................................ 6
Known Data Load Issues ..................................................................................................... 6
Ads/Promos Data ................................................................................................................. 7
Product Features ..................................................................................................................... 8
Dashboards........................................................................................................................... 8
Channel Dashboard ........................................................................................................ 8
Programme Dashboard .................................................................................................. 8
Ad Campaign Dashboard .............................................................................................. 9
Promo Dashboard ............................................................................................................ 9
Real Time Dashboard .................................................................................................... 10
Reporting Tool .................................................................................................................... 10
Ad and Promo Slots........................................................................................................ 10
Content – Programme ................................................................................................... 11
Content - Programme Linear ........................................................................................ 11
PPV Purchases ................................................................................................................ 12
Known Issues ........................................................................................................................... 13
General Reporting Tool issues (Issue 15404): .................................................................. 14
3
© Genius Digital 2013-14, all rights reserved
Commercial in Confidence
Session timeout ............................................................................................................... 14
Browser crash with large queries .................................................................................. 15
Potential loss of queries ................................................................................................. 15
Adblock Plus plugin - Firefox/Chrome Issue ................................................................ 15
Graph with Time on axis ................................................................................................ 15
Using the Date dimension (filtered) ............................................................................. 15
Dimension ordering causing change in results .......................................................... 15
Issues identified in the data from Astro............................................................................... 17
Problematic Data .............................................................................................................. 17
Features of the data .......................................................................................................... 19
4
© Genius Digital 2013-14, all rights reserved
Commercial in Confidence
Introduction Genius Digital’s Insight platform provides analysis and interpretation of data
gathered from connected devices, supplemented with meta-data from other
customer sources.
The Insight platform for Astro is located at https://astro.geniusdigital.tv.
5
© Genius Digital 2013-14, all rights reserved
Commercial in Confidence
Updates Since Last Release
Support for Multiscreen Data from MiriMON
Consumption and quality data can now be collected from iOS, Android and web
agents using the MiriMON multiscreen agents.
Multiscreen data is available for use in the Multi Screen Quality cubes but is not yet
loaded pending completion of Fetch’s integration. Once this integration is
complete the quality of the data being ingested into the database will have been
verified and loading will commence/
Real Time Dashboard
The Real Time Dashboard provides realtime reporting of quality of service and
consumption information for use in network operations centres and by support staff.
Purchasing Cube
The Purchase cube is now available. The PPV purchasing cube provides reporting
on the subscriber’s PPV purchasing behaviour over time. Purchasing data has been
loaded from 5/11/2014.
SSO Cube
The SSO cube now available. Data has been loaded from 1/12/2014.
Subscriber Packaging
The subscriber packaging data is loaded and available in the database.
Known Issues Resolved
1. Missing Data for the 5th/6th of November has been resolved.
2. The occasional anomalous successful session counts in the previous release
have been fixed.
6
© Genius Digital 2013-14, all rights reserved
Commercial in Confidence
Data Loaded This release has been pre-loaded with data covering the period from August 1st 2014
up until December 9th. Further data will continue to be loaded once available.
Known Data Load Issues
Please note the following issues which are related to the source data:
1. Schedule data – a significant amount of schedule information is missing in
November and December. Once available and validated the schedule
data in this period will be reloaded.
2. Unknown purchases. There are a high number of unknown purchases present
in the data, caused by missing data in the source files. This issue is under
investigation.
This graph shows the number of unknown purchases:
Compared to all purchases:
3. Subscribers in the SSO cube – a number of the user logins shown in the SSO
cube cannot be related to subscribers. This results in a high number of SSO
logins of unknown ethnicity combined with a very low number of subscribers:
7
© Genius Digital 2013-14, all rights reserved
Commercial in Confidence
4. Unknown subscribers in the SSO cube on 30/11/14. Almost all subscribers are
unknown for SSO logins on 30/11/14 due to the subscriber details not being
updated to include SSO login until 1/12/14.
Ads/Promos Data
The ads and promos data has not been loaded due to quality issues with the data
feed. An updated set of data from Astro is expected later in December. Once
validated, this data will be loaded.
8
© Genius Digital 2013-14, all rights reserved
Commercial in Confidence
Product Features
Dashboards
Channel Dashboard
Compare Rating, 3 minute reach, Average timeshift, Average subscriber
viewing time and share of viewing time across up to 4 channels and channel
variants
See the device types subscribers are using to consume the content
Understand when subscribers are viewing the content
Investigate when subscribers use trickplay
View the demographics of subscribers consuming each channel
Data Available:
Rating, Average Timeshift, Average Subscriber Viewing Time, Three Minute
Reach and Channel Share by hour or day
Consumption Method
Device Type
Timeshift Band
Playback Speed
Demographic (Age Group, Income Group, Ethnicity, Gender)
Audio Streaming Language
Subscriber Home Location (City, State, Country)
Programme Dashboard
The Programme Dashboard enables the user to view detailed consumption data for
a specific programme and compare it to other programmes
View peak reach and average 3 minute reach across programmes, seasons
and episodes
Identify the most popular broadcast instances or on demand episodes
Compare subscribers that view on different channels
See which device types people view the programme on
View demographic information for subscribers that watch each season,
episode or instance or who watch on a particular channel
View minute by minute audience build or drop off of individual episodes or
instances
View minute by minute consumption playback speed through individual
episodes or instances
Data Available:
Episodes, Broadcast
Channels - Recorded, Peak Rating, Average Three Minute Reach
On Demand – Downloaded, Average Three Minute Reach
Minute by Minute Rating
9
© Genius Digital 2013-14, all rights reserved
Commercial in Confidence
Minute by Minute Playback Speed
Viewer Demographics (Age Group, Income Group, Ethnicity, Gender)
Consumption Method
Viewing Timeshift Band
Device Type
Playback Speed
Audio Stream Language
Home Location (City, State, Country)
Ad Campaign Dashboard
The Ad Campaign Dashboard enables the user to see in detail how an ad
campaign and the individual copylines within it have performed.
Reach and frequency data for ad campaigns by copyline and broadcast
instance together with demographics for those subscribers including home
location
See what device types subscribers are using when consuming ads
Second by second graph showing count of subscribers and playback speed
Data Available:
Campaign/Copyline/Instance/Programme Time
Reach, Average Frequency, GRP
Second by Second Viewing
Viewer Demographics (Age Group, Income Group, Ethnicity, Gender)
Consumption Method
Viewing Timeshift Band
Device Type
Home Location (City, State, Country)
Promo Dashboard
The Promotions dashboard enables the user to select the promotion campaign and
promoted programme of interest and see how the promotions are performing in
terms of conversion rates.
Reach and frequency of promotion viewing at campaign, copyline and
broadcast instance level
Conversion rate - how many subscribers who watched a promotion went on
to watch the programme
Cross channel conversions
Compare demographics of subscribers who viewed the promotion to those
who viewed the programme
Data Available:
Campaign, Promoted Programme
Promo to Programme Conversion (Reach, Frequency, GRP)
Viewer Demographics (Age Group, Income Group, Ethnicity, Gender)
Promo Viewing Band
10
© Genius Digital 2013-14, all rights reserved
Commercial in Confidence
Subscriber Home Location (City, State, Country)
Real Time Dashboard
The Real Time dashboard provides realtime reporting of quality of service and
consumption information for us in network operations centres and by support staff
Data available:
Top content viewed in realtime
Content that has recently suffered from high error rates
Most active current bit rates
Buffering ratios and video start-up times
Reporting Tool
Ad and Promo Slots
Dimensions Available
Advertisements and Promotions
Air Date
Air Day of Week
Air Time
Channel Information
Commercial Spot Number
Consumption Date
Consumption Day of Week
Consumption Method
Consumption Time
Content Start Air Date
Content Start Air Time
Device Type
Programme
Sub Avg Daily Viewing Time Band
Subscriber Age Group
Subscriber Ethnicity
Subscriber Gender
Subscriber Home Location
Subscriber Income Group
Timeshift Band
Measures Available
Reach
Frequency
Average (Viewing) Subscriber Viewing Time
11
© Genius Digital 2013-14, all rights reserved
Commercial in Confidence
Content – Programme
Dimensions Available
Consumption Date
Consumption Day of Week
Consumption Method
Consumption Time
Device Type
Programme
Sub Avg Daily Viewing Time Band
Subscriber Age Group
Subscriber Ethnicity
Subscriber Gender
Subscriber Home Location
Subscriber Income Group
Subscriber Information
Timeshift Band
Measures Available
Total Viewing Time
Successful Session Count
Unique Subscriber Count
Average (Viewing) Subscriber Viewing Time
Average Timeshift
Content - Programme Linear
Dimensions Available
Air Date
Air Day of Week
Air Time
Channel Audio Language
Channel Information
Consumption Date
Consumption Day of Week
Consumption Method
Consumption Time
Content Start Air Date
Content Start Air Time
Device Type
Programme
Sub Avg Daily Viewing Time Band
Subscriber Age Group
Subscriber Ethnicity
Subscriber Gender
Subscriber Home Location
12
© Genius Digital 2013-14, all rights reserved
Commercial in Confidence
Subscriber Income Group
Subscriber Information
Timeshift Band
Measures Available
Total Viewing Time
Successful Session Count
Unique Subscriber Count
Average (Viewing) Subscriber Viewing Time
Average Timeshift
PPV Purchases
Dimensions Available
Purchase Date
Purchase Day of Week
Purchase Name
Subscriber Custom Dimensions
Subscriber Age Group
Subscriber Average Daily Viewing Time Band
Subscriber Average Monthly PPV Purchase Count Band
Subscriber Ethnicity
Subscriber Gender
Subscriber Home Location
Subscriber Income Group
Measures Available
Unique Purchaser Count
Count of Purchases
Total Revenue
Average Number of Purchases per Purchaser
13
© Genius Digital 2013-14, all rights reserved
Commercial in Confidence
Known Issues 1. Issue 15515: In the Reporting tool Measures (red) must be placed after
Dimensions (blue) when creating queries otherwise a 'NumberFormatException'
can occur. This exception is generated by a third party tool and has been
reported.
2. Issue 15472: Repeated use of automated test tool to drive the Reporting Tool
can result in occasional 'IndexOutOfBoundsException'. This has never been
observed when using the system manually.
3. Issue 15489: All dashboards – consistent colours are not yet used for ethnicity,
playback speed, consumption method etc.
4. Issue 15409: Changing user permissions in Chrome browser fails when editing
role permissions. When you attempt to type in the "edit role permissions" box,
the box vanishes.
5. Issue 15523: Ads and Promos longer than 1440 seconds are not currently
supported.
6. Issue 15427: Sometimes a double login is required to access the dashboards,
particularly when using Internet Explorer.
7. Issue 15491: Reporting tool ‘sort’ function fails to work correctly under some
circumstances:
14
© Genius Digital 2013-14, all rights reserved
Commercial in Confidence
8. Issue15556: Chrome only: single click on channel dashboard overview charts
don't always work.
9. Issue 15540: IE only: after browser refresh of dashboard the page title displays
"Waiting..." forever.
10. Some values show as -0.0 rather than 0.0
11. Occasional null pointer exception when using Reporting Tool
12. In Reporting Tool saved queries need to be opened by double click (if you hit
the 'open' button they don't load)
13. Where a Subscriber or Channel has changed properties over time, they will
appear in the Reporting Tool multiple times.
General Reporting Tool issues (Issue 15404):
Session timeout
Tool has a session timeout of 120 minutes following a user login. There is an issue if the
username/password is saved that a dialogue to re-login is not shown on Google
Chrome. If a timeout exception is seen, the only workarounds are either:
Press the new query button in the workspace toolbar. This will clear your
current query but allow you to create a new query.
Press the new query tab button in the top toolbar. This will create a new tab
so you can recreate your previous query.
NOTE: Once the tool times out you cannot do anything with your timed-out
query. It is effectively lost.
15
© Genius Digital 2013-14, all rights reserved
Commercial in Confidence
Browser crash with large queries
It is possible for the browser to lock up if big queries are run e.g. by minute for all
channels over a week. Users should be careful when creating queries and filter as
necessary.
Potential loss of queries
When a user changes their cube, then the query is reset without a warning.
Adblock Plus plugin - Firefox/Chrome Issue
With this plugin enabled, the Advertisement dimension can cause the page to
incorrectly reload the page as it gets detected as an. This can be avoided by not
blocking adverts on the page. To do this:
For Firefox:
Either:
Click on Adblock Plus icon in the toolbar.
Select 'Disable on this page only' option.
OR
Select the menu item 'Tools' > 'Adblock Plus;
Select 'Disable on this page only' option.
For Chrome:
Either:
Click on Adblock Plus icon in the toolbar.
Click 'Enabled on this site' option, this should change to display 'Disabled on
this site'.
OR
Select the menu item 'Tools' > 'Extensions'.
Select the 'Options' link for AdBlock Plus
Select the 'Whitelisted domains' tab
Enter and then add the domain for the Insights Platform install
Graph with Time on axis
The formatting for the axis will be in seconds.
Using the Date dimension (filtered)
This can cause NullPointerException although this has only been seen with
automated testing and not with manual use.
Dimension ordering causing change in results
The problem seems to be using Dimensions/Measures in the following order:
16
© Genius Digital 2013-14, all rights reserved
Commercial in Confidence
Day, Other Dim, Measure 1, Measure 2, Hour
If hour comes before the measures then it will return the correct results or if it's in the
following order:
Other Dim, Day, Measure 1, Measure 2, Hour
Or remove one of the measures.
17
© Genius Digital 2013-14, all rights reserved
Commercial in Confidence
Issues identified in the data from Astro
Problematic Data
1. Some VODs are showing in the tool as “unknown” – this is due to unmapped
AssetID's.
2. Campaign information is rarely provided for advertisements and promotions.
Where no campaign information has been provided we have used the
copyline in the campaign field and have prepended it with CL in order to
maintain functionality in the dashboards, for example:
3. Issue 15526: The consumption method “Push VOD” is not used currently –
awaiting further information from Astro on which channels carry Push VOD
content.
4. Issue 15525: A reduced amount of information is available for the 18/19/20th
August and is due to lack of AMS data to import for this period.
18
© Genius Digital 2013-14, all rights reserved
Commercial in Confidence
5. Audio stream language is available for live channel viewing from the
programme data but not from PVR viewing.
6. Inconsistent spelling of locations, for example:
7. Audio stream language information includes 2 formats of audio stream
information, for example “eng” and “English”. This is caused by Audience
Meter providing the full name (English) and the NDS_SVCLIST providing the
abbreviated version.
19
© Genius Digital 2013-14, all rights reserved
Commercial in Confidence
Features of the data
1. After investigation, some items recorded on the PVR start recording
approximately 10 minutes after the scheduled start of the programme. This
results in a significant viewing dip at the start of a scheduled programme
when viewing is timeshifted.