Assist Workshop 2016 - Enrico Donati
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Transcript of Assist Workshop 2016 - Enrico Donati
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weaskedourfuturecustomers
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Meet Caterina & Michele
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1989 2016
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2009 SMS BOT
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We are Janus Faced
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Digital AI enabled Automatic Channels
Human operations
Hybrid Communication
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STRATEGIC CONSULTING
UX RESEARCH &
DESIGN
MOBILE & DIGITAL
SOLUTIONS AI BASED
SOLUTIONS
MULTICHANNEL OPERATIONS
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What works and what does not work?
What to do to make them work better?
What can we expect from AI in the near future?
Will AI replace human workforce?
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Willwefallinlovewithourvirtualassistant?
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Let the show begin!