Stay...Succeed...Graduate

Logo Design: Alex Christopher Cox, ETSU ‘07, ‘09

Introduction and Program Overview

ETSU is eager to help all our students, undergraduate and graduate, achieve their educational goals. Often, however, students don’t know where to turn when they have questions or problems related to being in college. The purpose of the ASK ME Program is to make it easier for students to share their questions with ETSU’s faculty and staff, so we can connect them with the help they need.

As an ASK ME volunteer, your job is simple, but vitally important—to listen to our students’ questions and help them get answers. Your ASK ME sign means all students and all questions are welcome. You don’t have to know the answer to every question, and you shouldn’t try to answer questions academic advisors should handle. Your job is to provide a ready point of contact for our students and refer them to offices and individuals who can help.

This resource manual was specially designed for ASK ME volunteers. It lists topics students may ask about and contact information for ETSU offices and personnel. Please make a phone call or send an e-mail while the student is still in your office and offer to check back to see how everything worked out if he or she gives you an e-mail address.

Thank you for reaching out to our students and for everything you do to help them stay in college, succeed in college, and graduate.

Table ofContents

Emergency Contacts andQuick Reference Guide . . . . . . . . . . . . . . . 1

Alphabetical Resource Listing . . . . . . . . 5

What To Do If Scenarios . . . . . . . . . . . . .33

Maps, Lists & Other Resources

at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . .39

Information in the ASK ME Manual is based upon information,

policies and procedures in place at ETSU as of May 2009.

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2

Quick Reference Guide

When In Doubtcontact the Advisement Resources Career Center (ARC) at 423-439-8650

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After 4:30pm contact the D.P. Culp Center...............423/439-4636

Admissions (Undergraduate) . . . . . . . . . . . . . . . . . . . . .423/439-4213Admissions (Graduate) . . . . . . . . . . . . . . . . . . . . . . . . . . .423/439-4221Admissions (Quillen College of Medicine) . . . . . . . .423/439-2033Admissions (Gatton College of Pharmacy) . . . . . . . .423/439-2068Adult, Commuter and Transfer Services . . . . . . . . . .423/439-5641Advisement, Resources and Career Center (ARC) . .423/439-8650Bursar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .423/439-4212Counseling Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .423/439-4841D2L Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .423/439-5648Developmental Studies Program . . . . . . . . . . . . . . . . .423/439-5244Disability Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .423/439-8346D. P. Culp University Center . . . . . . . . . . . . . . . . . . . . . .423/439-4286Financial Aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .423/439-4300ID Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .423/439-8316Medical Professions Advisement . . . . . . . . . . . . . . . . .423/439-5602OIT Help Desk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .423/439-4648Parking Services Office . . . . . . . . . . . . . . . . . . . . . . . . . . .423/439-5650Public Safety (Emergencies). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .911 (ETSU Non-Emergencies) . . . . . . . . . . .423/439-4480 (VA Non-Emergencies) . . . .423/926-1171 ext 7194*Dialing 911 from a cell phone will connect you with the county 911 service, state your location.

Registrar Graduation Related Questions . . . . . . . . . . . . . . . .423/439-6822 Records (Grades, Transcripts, Change of Major) . . . . . . . .423/439-4230 Registration and Scheduling . . . . . . . . . . . . . . . . . .423/439-5584Scholarship Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .423/439-7094School of Graduate Studies . . . . . . . . . . . . . . . . . . . . . . .423/439-4221Sherrod Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .423/439-5308Student Affairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .423/439-4210Student Health Services . . . . . . . . . . . . . . . . . . . . . . . . .423/439-4225Turtoring-CFAA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .423/439-7111

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ARC (Advisement, Resources and Career Center) Culp Center, 2nd Floor Adult, Commuter & Transfer Services 423-439-5641 Arts & Science in the ARC 423-439-5246 Career & Internship Services 423-439-4450 Medical Professions Advisement 423-439-5602 Peer Career Center 423-439-8651 University Advisement Center 423-439-5244 Advising Problems For questions or problems related to Academic Advising: Undergraduate Contact the Director of University Advisement at 423-439-8557 Graduate Contact the Dean of Graduate Studies at 423-439-4221 See also the “What to do if” advising scenario” in this book.

Academic Misconduct Undergraduate 0 Related to disruptive classroom behavior - contact the Dean

of Students 423-439-4210 Related to cheating, plagiarism, etc. - contact the dean of the

college where alleged misconduct occurred. Graduate Students Contact the Dean of Graduate Studies:

Burgin E. Dossett Hall, 3rd Floor, Rm. 309 423-439-4221

gradsch@etsu.edu *Threatening behavior or emergency situations in the classroom-

contact Public Safety 423-439-4480

Adding Classes Through GoldLink http://goldLink.etsu.edu/ or in person at : Regular Office of the Registrar Burgin E. Dossett Hall, 1st Floor, Rm. 101 or 102 423-439-4230 registra@etsu.edu www.etsu.edu/reg Late (forms available at the Records Office

in person or on the web site) Special permission must be obtained from the instructor, the department chair, the dean of the major, and the registrar. Graduate students, contact the School of Graduate Studies for dean’s signatureAdding Classes—Cont’d.

Alphabetical Resource Listing

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Office of the Registrar Burgin E. Dossett Hall 1st Floor, Rm. 101 423-439-4230 registra@etsu.edu

Admissions Undergraduate Office of Admissions Burgin E. Dossett Hall, 1st Floor, Rm. 106 423-439-4213 Go2ETSU@etsu.edu

Graduate School of Graduate Studies Burgin E. Dossett Hall, 3rd Floor, Rm. 309B 423-439-4221 gradsch@etsu.edu

Address Change Through GoldLink http://goldLink.etsu.edu/ or in person at :

Records Office Burgin E. Dossett Hall, 1st Floor, Rm. 101 423-439-4230 Change of address form is available on etsu.edu/reg

under “forms”. Any student receiving payroll through ETSU should contact the Office of Human Resources for address changes.

Alcohol and Drug Questions Counseling Center Culp Center, 3rd Floor, Rm. 340 423-439-4841

browsd02@etsu.edu

Alert (Gold Alert) Access and register for GoldAlert at http://etsu.edu/alert/

Emergency messages can be sent to cell phones and to e-mail accounts. ETSU alert on etsu.edu web site;

power outages, severe weather , delays, D2L alerts ,etc.

Athletes, Student Athletic Advisor Director of Academic Services Memorial Center, 2nd Floor, Rm. 222 Humphrey Center (Mini-Dome) 423-439-4618 or 423-439-6439 bakerrh@etsu.edu

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Auditing Course(s) (Deadline 1st Week of Semester) Office of the Registrar Burgin E. Dossett Hall, 1st Floor, Rm. 102

423-439-5584 registra@etsu.edu

Bomb Threats ETSU Department of Public Safety 911 or 423-439-4480

cotrel@etsu.edu

Bookstores ETSU Bookstore (On Campus) Culp Center, 2nd Floor 423-439-4436 The College Store (Off-Campus ETSU Bookstore)

824 West Walnut Street Johnson City, Tennessee 37604 423-926-0833

Border Counties, Reduced Tuition for Office of Admissions (Undergraduate) Burgin E. Dossett Hall, 1st Floor, Rm. 106 423-439-4213 or 800-462-3878 Go2ETSU@etsu.edu

School of Graduate Studies (Graduate) Burgin E. Dossett Hall, 3rd Floor, Rm. 309 423-439-4221

gradsch@etsu.edu

Bus Service (Johnson City)

For Johnson City Bus and ETSU BUCSHOT Shuttle routes call Johnson City Transit System

423-929-7119

www.johnsoncitytransit.org

Bus services for those with disabilities (Para Transit) 423-434-6265

CPA (Basler Center for Physical Activity) 423-439-7980 www.etsu.edu/rec

Calendar(Complete list of academic dates and university events) www.etsu.edu/calendar

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Campus Ministries Student Organization Resource Center (SORC) Culp Center, 1st Floor, Lower

Level 423-439-6633 sorc@etsu.edu or Division of Student Affairs Culp Center, 3rd Floor 423-439-4210 sorc@etsu.eduCar Trouble on Campus Battery pack/air compressor for student use

Department of PublicSafety Located at the main campus entrance on University Parkway Non-Emergency Phone 423-439-6900 Emergencies Department of Public Safety Located at the main campus entrance on University Parkway Non-Emergency Phone 423-439-6900 Emergency 911 or 423-439-4480

Carpooling Parking Services 908 W. Maple St. 423-439-5650 etsu.edu/fa/fs/parking

Career Counseling Peer Career Center Culp Center, 2nd Floor, ARC 423-439-8651

pcc@etsu.edu

Career and Internship Services Culp Center, 2nd Floor, ARC 423-439-4450

careers@etsu.edu

Catalog Extensions Contact the dean of the college of the student’s major to request an

extension. Graduate students should contact their graduate program coordinator and submit requests to School of Graduate Studies.

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CChild Care Child Study Center

(Child care services for ages 3 months through 5 years) 2101 Signal Drive (less than a mile from campus) Johnson City, TN 37604 423-439-4888

childstudycenter@etsu.edu Little Buccaneers

(Childcare for ETSU students’ children, ages of 3 months to 6 years)

Warf-Pickel Hall, 1st Floor Rm. 117 or 123 423-439-7549

turnerk@etsu.edu

Cohort Programs Division of Cross-Disciplinary

Studies 916 W. Maple St. Johnson City, TN 37614 423-439-4223

Commencement Graduation Office Burgin E. Dossett Hall, 1st Floor, Rm. 102b 423-439-6851

registra@etsu.edu

Commuter Student Questions Adult, Commuter and Transfer Services (ACTS) Culp Center, 2nd Floor, ARC 423-439-5641 acts@etsu.edu

Compass Test A placement test required for developmental studies, some transfers

and other students. University Advisement -First Step Culp Center, 2nd Floor, ARC

423-439-5244 cjackson@etsu.edu

Center For Academic Acheivement (CFAA)- Final Step Sherrod Library, 1st Floor 423-439-6709

testing@etsu.edu11

ComplaintsThe student should try to resolve the concern informally by discussing it with the relevant faculty or staff member. When informal discussion is not appropriate or a matter is more serious, the student should submit a written complaint, as follows.Submit complaints concerning faculty to the department chair; submit complaints concerning staff or department chairs to the next-level administrator.Submit complaints concerning sexual, racial, disability or other harassment or a hate crime to: Affirmative Action Officer

206 Dossett Hall 423-439-4211

Submit complaints by one student against another to: Dean of Students D.P. Culp, 3rd Floor 423-439-4210For policies and detailed instructions for filing written complaints, consult the online college catalog under “policies and procedures” or student handbook (back of the ETSU phone book).

Computer Labs & Problems Office of Information Technology (OIT) Student Help Desk Culp Center, 1st Floor

423-439-5648 / 423-439-8211-for available hours shdesk@goldmail.etsu.edu

Computer Proficiency Test or CSCI 1100 Course Department of Computer and

Information Sciences Gilbreath Hall, Rm. 107

423-439-6964 www.etsu.edu/UIT

burke@etsu.edu

Counseling Center Culp Center, 3rd Floor, Rm. 340

423-439-4841 browsd02@etsu.edu

Culp Center (University Center) The D.P. Culp University Center Culp Center Office, 2nd Floor

423-439-4286 univcent@etsu.edu

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D2L (Desire to Learn) Student Help Desk Culp Center, 1st Floor 423-439-5648 For assistance: shdesk@goldmail.etsu.edu

First-time user log-in: www.etsu.edu/D2L Note: You must activate Goldmail to access D2L. Use the

same username and password for D2L and Goldmail.

Dental Hygiene Clinic Lamb Hall Ground Floor, Rm. 70 423-439-4514 (for appointments)

Developmental Studies Courses University Advisement Center Culp Center,

2nd Floor, ARC 423-439-5244 cjackson@etsu.edu

Disability Services Culp Center, 3rd Floor 423-439-8346 TDD 423-439-8370 gibsonl@etsu.edu See “Parking” for disability or temporary parking permits

Dropping a Class Through GoldLink at http://goldLink.etsu.edu/ or in person at Office of Registrar Burgin E. Dossett Hall, 1st Floor, Rm. 101 or 102

423-439-4230 registra@etsu.edu

Dropping classes may negatively impact a student’s lottery scholarship or other financial aid. Students should contact Financial Aid and the Scholarship Office before dropping any classes. Graduate students holding a GA or TS position should also contact the School of Graduate Studies. Late Undergraduate

Dropping a class after the first eight calendar weeks of a regular semester requires approval from the dean of the college in which the student is majoring. Late drops for all undeclared students must be approved by the Director of the University Advisement Center (Culp Center, 2nd Floor, ARC).

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Dropping a Class Late—Cont’d. Graduate Late drops must be approved by:

Dean of Graduate Studies 423-439-4221 gradsch@etsu.edu

Dual Enrollment (High School Students) Undergraduate Admissions Burgin E. Dossett Hall 1st Floor, Rm. 106 423-439-4213 or 800-462-3878 Go2ETSU@etsu.edu

Early Semester Progress Reports(Available Through GoldLink) Administration of Program -

Assistant Vice Provost of Enrollment Services Faculty Training and/or Directions on Reading the Report - Registrar’s Office 423-439-4230

Note: Students may view their early semester progress reports on GoldLink. First-time user go to www.etsu.edu/oit/students/goldmail.

E-mail for Students (Goldmail)To log in: http://goldmail.etsu.edu/

To activate: www.etsu.edu/activate/

First-time user log-in www.etsu.edu/oit/students/goldmail Office of Information Technology (OIT)

Student Help Desk 423-439-5648 shdesk@goldmail.etsu.edu

Emergencies (Gold Alert) See under Alert

Department of Public Safety Located at the main campus entrance on University Parkway Non-Emergency Phone 423-439-6900 Emergency 911 or 423-439-4480

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Emergency Phone Calls (to reach a student)

Division of Student Affairs Culp Center, 3rd Floor 423-439-4210

Fees, Student Bursar/Comptroller’s Office Burgin E. Dossett Hall, 2nd Floor, Rm. 202V 423-439-4212 bursar@etsu.edu

Office of Financial Aid Burgin E. Dossett Hall, 1st Floor, Rm. 105 423-439-4300 finaid@etsu.edu

Financial Aid (FAFSA - Free Application for Federal Student Aid) This application must be completed to determine eligibility for

most forms of financial aid. Apply online or hard copies are available by special request. All questions pertaining to financial aid should be addressed to the Office of Financial Aid.

Burgin E. Dossett Hall, 1st Floor, Rm. 105 423-439-4300 ETSU Office of Financial Aid web site: www.etsu.edu/finaid Official FAFSA web site http://fafsa.ed.gov/ finaid@etsu.edu

Food Service Aramark Dining Services Culp Center, 3rd Floor 423-439-4389 catering@etsu.edu www.etsudining.com

Foreign LanguagePlacement Policy Department of Literature and Language Burleson, Rm 103 423-439-4264 www.etsu.edu/litlang/documents/foreignlangFraternities Student Organization Resource Center (SORC) Culp Center, Lower Level 423-439-6633 gogreek@etsu.edu

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General EducationRequirements Art & Sciences in the ARC Culp Center, 2nd Floor, ARC 423-439-5248 www.etsu.edu/cas/casinarc/ Requirements are listed at:

www.etsu.edu/gened

Grade Appeals Students should contact the faculty member who assigned the

grade. If this does not resolve the matter , they may contact the chair of the department offering the course and, if this does not prove satisfactory, the dean of the college offering the course.

Graduate students, contact the School of Graduate Studies.

Graduate Assistantship and Tuition Scholarships School of Graduate Studies 309 Burgin E. Dossett Hall

423-439-4221 Graduation Requirements (Undergraduate) Graduation Office Burgin E. Dossett Hall

1st Floor, Rm. 102b 423-439-6822 or 423-439-6851

www.etsu.edu/reg/graduation registra@etsu.edu

Graduation Requirements (Graduate) School of Graduate Studies Program Specialists 309 Burgin E. Dossett Hall 423-439-4221

Graduate and ProfessionalStudent Organization

David Moore, Advisor 309 Burgin E. Dossett Hall 423-439-4221

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Greek Life Student Organization Resource Center (SORC) Culp Center, 1st Floor, Lower Level 423-439-6633 gogreek@etsu.edu www.etsu.edu/students/sorc/organizations/greek/

Harassment, Sexual or Otherwise Office of the President

Affirmative Action Officer Burgin E. Dossett Hall, 2nd Floor, Rm. 206 423-439-4211

Student Affairs Division Associate Vice President and Dean of Students Culp Center, 3rd Floor 423-439-4210

Hazing Student Affairs Division Associate Vice President and Dean of Students Culp Center, 3rd Floor 423-439-4210

Health Clinic Students can be seen at the clinic by making same day

appointments. Clinic begins taking calls at 8:00 a.m. and schedules the last appointment for 3:30 p.m.

Roy S. Nicks Hall 1st Floor, Rm. 160 423-439-4225 www.etsu.edu/nursing/shserv/default.aspx

Health Insurance for Students Student Health Services Roy S. Nicks Hall, 1st Floor, Rm. 160 423-439-4225 www.gmsouthwest.com www.etsu.edu/nursing/shserv/StudentHealthInsurance.aspx

High School Deficiencies Office of the Registrar Burgin E. Dossett Hall, 1st Floor, Rm. 102 423-439-7097 registra@etsu.edu

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Holds (On Registration) Holds must be cleared by the office issuing the hold. Students may

find specific “hold” information on GoldLink under “Registration/Status”

Office of the Registrar Burgin E. Dossett Hall, 1st Floor, Rm. 102 423-439-5584 registra@etsu.edu

Honors Programs University Honors, Midway Honors, Honors in Discipline,

Fine & Performing Arts Honors Yoakley Hall, Rm. 129 423-439-6076

honorscollege@etsu.edu

Honor Societies Student Organization Resource Center (SORC) Culp Center, 1st Floor, Lower level 423-439-6633 www.etsu.edu/students/sorc/awards.htm

Housing On-Campus Department of Housing & Residence Life Burgin E. Dossett Hall, 1st Floor, Rm. 108 423-439-4446 housing@etsu.edu Off-Campus Adult, Commuter and Transfer Services Culp Center, 2nd Floor, ARC 423-439-5641 acts@etsu.edu www.etsu.edu/students/acts/off_campus_housing.asp

ID Card (ID Buc$)-Also functions as a debit card on campus and at registered locations. List of locations at ID Services.

ID Services Culp Center, 2nd Floor 423-439-8316 IDBucs@estu.edu

Immunizations Student Health Services Roy S. Nicks Hall, 1st Floor, Rm. 160 423-439-422518

Incomplete Grades Assignment of an Incomplete (I) is solely at the discretion of the

course instructor.

Intensive Course Requirements Issues To resolve problems regarding proficiency-intensive

requirements, the student should ask their advisor or major department chair to contact:

Academic Affairs Office Burgin E. Dossett Hall, 2nd Floor 423-439-5049

kirkwood@etsu.edu

International Programs and Services Yoakley Hall, 1st Floor, Rm. 122 423-439-7737 interntl@etsu.edu

Internet Access Office of Information Technology (OIT) Student Help Desk 423-439-5648 shdesk@goldmail.etsu.edu

Intramurals Department of Campus Recreation Basler Center for Physical Activity 1st Floor 423-439-7980 Intramural Coordinator 423-439-7982 www.etsu.edu/rec

Jobs for Students Student Worker Positions Office of Financial Aid Burgin E. Dossett Hall,

1st Floor, Rm. 105 423-439-4300 For student job listings, visit www.etsu.edu/finaid/studentwork

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Full-Time/ Part-Time/Off-Campus

Career and Internship Services

Culp Center, 2nd Floor, ARC 423-439-4450 Graduate Assistantships www.etsu.edu/gradstud/

positions.asp

Kingsport Campus ETSU at Kingsport 1501 University Boulevard Kingsport, TN 37660 423-392-8000 stafforp@etsu.edu

Library www.etsu.edu/etsu/libraries.asp

Charles C. Sherrod Library (on main campus) Lake Street & Seehorn Rd. Johnson City, TN 37614 423-439-4307 or 1-866-542-3878 (1-866-LIB-ETSU) College of Medicine Library Veterans Administration Campus, Bldg. 4, 423-439-6252 medcon@etsu.edu Extended Campus Library Services Sherrod Library Reference Desk 423-439-4307 or 1-866-542-3878 (1-866-LIB-ETSU) 423-439-4336 (for appointments) jonesmf@etsu.edu

Loans for Students (Regular & Emergency Short-Term) Office of Financial Aid Burgin E. Dossett Hall, 1st Floor, Rm. 105 423-439-4300 finaid@etsu.edu

Lost and Found (For Campus) D.P. Culp University Center

Information Services Desk, 2nd Level 423-439-4636 univcent@etsu.edu

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Lottery Scholarship ETSU Scholarship Office Culp Center, 2nd Floor

423-439-7094

Majors Students seeking assistance in selecting a major

Peer Career Services Culp Center, 2nd Floor, ARC 423-439-8651 pcc@etsu.edu

Declaring/Changing Majors To declare or change majors, undergraduate students

should go to the department in which the major is offered and fill out a change of major form. The form is also available at the ARC on the 2nd floor of the Culp Center and in the Records Office, 101 Dossett Hall.

Math Tutoring Center For Academic Achievement (CFAA) Sherrod Library, 1st Floor 423-439-7111

Meal Plans Aramark Dining Services Culp Center, 3rd Floor 423-439-4389 catering@etsu.edu www.etsudining.com

Resident Advantage Plan Housing and Residence Life Burgin E. Dossett Hall, Rm. 108 423-439-4446 housing@etsu.edu

Medical Emergency Dial 911 or visit ETSU Health Clinic (8am – 4pm Monday thru Friday) Roy S. Nicks Hall, 1st Floor, Rm. 160 423-439-4225 www.etsu.edu/nursing/shserv/default.aspx

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Assistance with coordination of locating a student or contacting constituents in event of emergency:

Student Affairs Culp Center, 3rd Floor 423-439-4210

Minors To declare or change minors, undergraduate students should go to

the department in which the minor is offered and fill out a change of minor form. The form is also available at the ARC on the 2nd floor of the Culp Center and in the Records Office, 101 Dossett Hall.

Medical Professions Advisement Culp Center, 2nd Floor, ARC 423-439-5602 premed@etsu.edu www.etsu.edu/CAS/MPA

Multicultural Affairs Culp Center, 1st Floor, Lower Level

in the Student Organization Resource Center (SORC) 423-439-6633 or 423-439-5872 Director of Multicultural Affairs terryl@etsu.edu or sorc@etsu.edu

Nave Center (Elizabethton Campus) Marshall T. Nave Center (ETSU at Elizabethton) 1000 Jason Witten Way Elizabethton, TN 37643 423-547-4900

Notary Public Services Office of Admissions Burgin E. Dossett Hall, Rm. 106 423-439-4213 Office of Human Resources Burgin E. Dossett Hall, Rm. 307 423-439-4457 Office of the Registrar Burgin E. Dossett Hall, Rm. 101 423-439-4230

Organizations and Clubs (Student) Student Organization Resource Center (SORC) Culp Center, 1st Floor, Lower Level 423-439-6633

sorc@etsu.edu

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Orientation Undergraduate,

Student Affairs Division Culp Center, 3rd Floor 423-439-4210 orientation@etsu.edu

Graduate, School of Graduate Studies

423-439-4221 gradsch@etsu.edu

Overloads (Permission to Take) The academic advisor and the dean of

the undergraduate student’s college approve registration with an overload up to 21 hours.

Graduate students seeking to take an overload of more than 15 hours need the permission of their graduate coordinator and the dean of Graduate Studies.

Parking For permanent and temporary permits (guests/visitors, students,

faculty, staff or disability), payment of tickets, regulations and parking services.

Parking Services Office 908 W. Maple Street 423-439-5650 www.etsu.edu/fa/fs/parking/

Phone Service on Campus For questions regarding telephones , cable television, or network

contact: Office of Information Technology (OIT) Student Help Desk 423-439-5648 oithelp@etsu.edu or Campus Switchboard 423-439-1000

or Dial 0 from campus

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P

Post Office (Campus) Culp Center, 1st Floor 423-439-4232 byerly@etsu.edu

Preview (Undergraduate Extended Orientation Program)

Student Affairs Division Culp Center, 3rd Floor 423-439-4210 calkinsp@etsu.edu

Privacy Rights of Students(FERPA—Family Educational Rights and

Privacy Act) Office of the Registrar Burgin E. Dossett Hall, 1st Floor, Rm. 101 423-439-4230 registra@etsu.edu

Probation, AcademicUndergraduate

Contact the dean’s office of the student’s major course of study or major academic advisor.

Graduate Contact the School of Graduate Studies.

Public Safety University Campus Emergencies 911 Non-Emergencies 423-439-4480 Off Campus or Cell Phone Emergencies 423-439-4480 Non-Emergencies 423-439-4480 Public Safety—Cont’d. VA Campus Emergencies 8-911 Non-Emergencies 423/926-1171 ext 7194*Dialing 911 from a cell phone on either campus will connect you with the county 911 service; advise of your location.

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Purge Bursar’s Office Burgin E. Dossett Hall, 2nd Floor, Rm. 202V 423-439-4212

bursar@etsu.edu

Radio Station (Campus) WETS-FM 423-439-6440 or

Toll Free 1-888-895-WETS (9387) wets@etsu.edu

Refunds (Fees) Bursar’s Office Burgin E. Dossett Hall, 2nd Floor, Rm. 202V 423-439-4212 bursar@etsu.edu

Release of Information by Students Welcome Center (Academic Grades) Culp Center, 2nd Floor, Rm 271 423-439-7099 Bursar’s Office (Account Information) Burgin E. Dossett Hall, 2nd Floor, Rm. 202V 423-439-4212

Financial Aid (Financial Aid Information) Burgin E. Dossett Hall, 1st Floor, Rm. 105 423-439-4300

Health Clinic (Health Information) Roy S. Nicks Hall, 1st Floor, Rm. 160 423-439-4225

Reporting a Crime Non-Emergency Phone 423-439-4480 Emergency 911* or 423-439-4480 *Dialing 911 from a cell phone will connect you with the county 911

service; advise that your location is on the ETSU campus.

Residence Halls Department of Housing & Residence Life Burgin E. Dossett Hall, 1st Floor, Rm. 108 423-439-4446 housing@etsu.edu

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Rideshare Adult, Commuter and

Transfer Services Culp Center, 2nd Floor

(ARC) 423-439-5641 acts@etsu.edu

RODP (Regents Online Degree Program) Office of Academic Technology (ATS) 423-439-8614 www.rodp.org

Roommate Problems Department of Housing

& Residence Life Burgin E. Dossett Hall, 1st Floor, Rm. 108 423-439-4446 housing@etsu.eduSafety (Escort to car, class or hall after dark) Safe Voyage 8 p.m. to midnight M-F During Fall and Spring 423-914-5940 All other times— Department of Public Safety 423-439-4480

Schedules (Class) Office of the Registrar Burgin E. Dossett Hall, 1st Floor, Rm. 102 423-439-5584 (GoldLink Help Line) Look up classes by term at www.etsu.edu/goldlink View PDF version at www.etsu.edu/reg registra@etsu.edu Scholarships Scholarship Office Culp Center, 2nd Floor Welcome Center 423-439-7094 scholarshipoffice@etsu.edu

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Senior Exit Exam Registering for the test: walk-ins accepted

Sherrod Library, 1st Floor Problems: Sherrod Library, 1st Floor 423-439-6709 testing@etsu.edu

Service-Learning/America Reads Office of Service-Learning Warf-Pickel, Rm. 423 423-439-7776/423-439-7775 taylort@etsu.edu (service-learning) amreads@etsu.edu (America Reads)

Sexual Assault, Counseling and Assistance To report sexual assault or abuse, contact:

Department of Public Safety Non-Emergency Phone 423-439-4480 Emergency 911 or 423-439-4480

For sexual assault counseling and assistance, contact: Counseling Center Culp Center, 3rd Floor 423-439-4841 After 4:30 p.m. or on weekends

contact the Counseling Center through Public Safety 423-439-6900

Smoking Policy Effective August 11, 2008, ETSU is a tobacco-free campus, with

smoking and all other tobacco usage permitted only in private vehicles. This tobacco-free policy is in effect 24 hours a day year-round.

Sororities Student Organization Resource Center (SORC) Culp Center, 1st Floor 423-439-6633 gogreek@etsu.edu

Speech and Hearing Clinic Lamb Hall 2nd Floor, Rm. 204 423-439-4355

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Sports Clubs Department of Campus Recreation Basler Center for Physical Activity, 2nd Floor 423-439-7980

SGA (Student Government Association) Culp Center, 1st Floor Lower Level, SORC 423-439-4253 sga@etsu.edu

Student Worker Questions (Federal Work Study Program)

Office of Financial Aid Burgin E. Dossett Hall, 1st Floor, Rm. 105 423-439-4300 finaid@etsu.edu

Study Abroad and Exchange Programs International Programs and Services Yoakley Hall, 1st Floor, Rm. 122 423-439-7737 interntl@etsu.edu

Summer School Office of Summer School Programs Campus Center Bldg., Rm. 213G 423-439-8304 cssummerschool@etsu.edu

Suspension (Academic) Undergraduate Students—Contact the Division of Student Affairs for

readmission following suspension:

Student Affairs Division Culp Center, 3rd Floor 423-439-4210

Graduate Students—Contact the School of Graduate Studies:

School of Graduate Studies Burgin E. Dossett Hall, 3rd Floor, Rm. 309 423-439-4221

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Testing Center Center For Academic Achievement

Sherrod Library, 1st Floor 423-439-6709 testing@etsu.edu

Tickets Sports Tickets Athletic Ticket Office 423-439-3878 etsusportsinfo@etsu.edu

Tours Campus tours–Graduate Students 423-439-4431 Campus tours–Undergraduate Students 423-439-4213Transcripts Office of the Registrar Burgin E. Dossett Hall, 1st Floor, Rm. 101 423-439-4230 registra@etsu.edu

Transfer Articulation Agreements www.etsu.edu/articulation

Transferring to ETSU Office of Admissions Burgin E. Dossett Hall,1st Floor, Rm. 106 423-439-4213 Go2ETSU@etsu.edu

Online Transfer Guide www.etsu.edu/transfer

Adult, Commuter and Transfer Services (ACTS) Culp Center, 2nd Floor, ARC

423-439-5641 acts@etsu.edu

Tuition and Fees Bursar/Student Accounts Burgin E. Dossett Hall, 2nd Floor, Rm. 202 423-439-4212 bursar@etsu.edu

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Tutoring TRIO - Student Support Services Must meet TRIO Guidelines Culp Center, 3rd Floor 423-439-5396 duvall@etsu.edu

Center For Academic Achievement Sherrod Library, 1st Floor

423-439-7111 learning@etsu.edu

Undergraduate Research& Creative Activities Student-Faculty Grants,

Conference Travel, Research Discovery Workers, Summer Fellowships

Yoakley Hall, Rm. 129 423-439-6076

honorscollege@etsu.edu

Vending Machine Problems For help with ID Bucs cards: ID BUCS Culp Center, 2nd Floor 423-439-8316 IDBucs@etsu.edu

Monetary reimbursement due to vending machine malfunction: Bursar/Student Accounts Burgin E. Dossett Hall, 2nd Floor, Rm. 202 423-439-4212 bursar@etsu.edu

Reporting vending machine problems, malfunctions, needed repairs: Auxiliary Services Burgin E. Dossett Hall, 2rd Floor, Rm. 202D 423-439-6887 criggerj@etsu.edu

Veterans Affairs at ETSU Burgin E. Dossett Hall, 1st Floor, Rm. 101 423-439-6819 lasecki@etsu.edu

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Voter Registration Adult, Commuter & Transfer Services (ACTS) Culp Center, 2nd Floor, ARC 423-439-5641

acts@etsu.edu

Weather (Inclement Weather Policy) Refer to ETSU web site, WETS-FM, GoldAlert and local media for

updates.

Withdrawing from the University Undergraduate Office of the Registrar Burgin E. Dossett Hall, 1st Floor, Rm. 101 423-439-4230 registra@etsu.edu

Note: Students may withdraw from all classes without documentation, until the week before classes end for the semester. Students with financial aid or scholarships must see a financial aid counselor before withdrawing.

Graduate students Graduate students with graduate assistantships or tuition

scholarships should contact: School of Graduate Studies Burgin E. Dossett Hall, 3rd Floor, Rm. 309

423-439-4221

Women’s Resource Center Campus Center Building Rm. 230 423-439-5772 wrcestu@etsu.edu

Writing Lab Center For Academic Achievement (CFAA) Sherrod Library, 1st Floor 423-439-7111 learning@etsu.edu

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This section addresses some of the situations faculty and staff might face when assisting students. Where several offices are listed under a topic, they are not in any particular order. Please contact, or refer students to, the office you feel is most appropriate. You may wish to contact one or more of the offices listed under a topic.

What To Do If…A student is in crisis and needs immediate assistance… Contact Public Safety Non-Emergency Phone 423-439-4480 Emergency 911* or 423-439-4480 *Dialing 911 from a cell phone will connect you with the county 911 service; advise your location.

Contact the Counseling Center Culp Center, 3rd Floor, Rm. 340 423-439-4841

A student does not know who their advisor is or cannot contact his or her advisor... Undergraduate students with declared majors Contact the advisor, department, chair /dean (see advisement contacts page 45) Undeclared or Developmental Studies Contact the University Advisement Center Culp Center, 2nd floor 423-439-5244

Medical Professions Contact Medical Professions Advisement Culp Center, 2nd floor 423-439-5602

* If unable to reach advisor call the ARC Culp Center, 2nd floor 423-439-8650 Graduate Students Contact departmental chair or the School of Graduate Studies: Burgin E. Dossett Hall, 3rd Floor, Room 309 423-439-4221

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A student appears to be having emotional issues and is in need of a referral… Contact the Counseling Center Culp Center, 3rd Floor, Rm. 340 423-439-4841

A student is disruptive in class or a student’s behavior is threatening… Contact Public Safety Non-Emergency Phone 423-439-4480 Emergency 911 or 423-439-4480

Contact the Dean of Students Student Affairs, Culp Center, 3rd Floor 423-439-4210

Contact the Counseling Center Culp Center 3rd Floor, Rm. 340 423-439-4841

A student is having test taking anxiety…

Contact Disability Services Culp Center, 3rd Floor 423-439-8346 TDD 423-439-8370

Center For Academic Achievement (CFAA) Sherrod Library, 1st Floor 423-439-6709 testing@etsu.edu

Contact the Counseling Center Culp Center, 3rd Floor, Rm. 340 423-439-4841

A student is thinking of leaving school… Discuss circumstances with the student. Take this opportunity to help retain the student by referral to the appropriate campus support area(s) Example: for personal issues refer to the ETSU Counseling Center

Scenarios

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A student is thinking of resigning a Graduate Assistantship/Tuition Scholar Position… Contact the School of Graduate Studies Burgin E. Dossett, 3rd Floor, Room 309 423-439-4221

A student is complaining about a situation with another professor… Contact the department chair and/or dean

A student is in need of temporary disability parking Parking Services Office 908 W. Maple St. 423-439-5650

A student is having difficulties registering or utilizing GoldLink… GoldLink Help Desk 423-439-5584 Contact the Office of the Registrar Burgin E. Dossett Hall, 1st Floor, Rm. 102 423-439-4230 registra@etsu.edu

A student is thinking about dropping a class… Find out why, then contact the student’s course instructor/ or academic advisor. Refer the student to the following offices to learn about the consequences of dropping the course (e.g., eligibilty for financial aid). Contact Financial Aid Burgin E. Dossett Hall 1st Floor, Rm. 105 423-439-4300

Contact the Scholarship Office Culp Center, 2nd Level Welcome Center 423-439-7094 scholarshipoffice@etsu.edu

Contact the Office of the Registrar Burgin E. Dossett Hall, 1st Floor, Rm. 101or 102 423-439-4230 registra@etsu.edu

Contact the School of Graduate Studies Burgin E. Dossett Hall, 3rd Floor, Room 309 423-439-4221

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A student approaches you with a question, concern, or issue and you are not sure who to call or where to refer the student… Contact the ARC (Advisement, Resources and Career Center) Culp Center, 2nd Floor 423-439-8650

Any type of emergency or situation arises after hours and you need immediate assistance… Contact Public Safety Non-Emergency Phone 423-439-4480 Emergency 911* or 423-439-4480 *Dialing 911 from a cell phone will connect you with the county 911 service; advise of your location

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ETSU University Campus Map

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Advisement Contacts

Advisement Contacts

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To help students needing academic advisement, please call the contact listed below. When in doubt, call the ARC (439-8650). All area codes are 423 unless noted.

Undergraduate Students Accounting .................................................................. 439-5275Advertising .................................................................. 439-4491Allied Health ................................................................ 439-7468Anthropology .............................................................. 439-4370Appalachian Studies .................................. 439-7865 or 7997Art (less than 30 credit hours) ............................. 439-5256Art (30 credit hours and above) ........................ 439-4247Astronomy .................................................................... 439-4231Athletic Advisement ............................... 439-6439 or 4618Biology (less than 60 credit hours) ................... 439-5256Biology (60 credit hours and above) ................ 439-4329Bluegrass ...................................................................... 439-7072 Broadcasting ............................................................... 439-5246 Cardiopulmonary Science ...................................... 439-7468Chemistry ..................................................................... 439-4367Clinical Nutrition........................................................... 439-4497Comm (undeclared concentration)....................... 439-5246 Computer and Information Sciences ................. 439-5328Criminal Justice and Criminology ........................ 439-8576Cross-Disciplinary Studies ...................................... 439-4223Curriculum and Instruction .................................... 439-7595 Dental Hygiene .......................................................... 439-4499Developmental Studies ......................................... 439-5244Digital Media ............................................................... 439-7141Early Childhood Development ............................ 439-7626Economics .................................................................... 439-5275Elementary Education (ISED) ................................ 439-7626 Engineering Technology ............................439-7822 or 7654English (Literature & Language).............................. 439-4339Environmental Health .............................................. 439-5243Exercise Science ......................................................... 439-4265ETSU at Kingsport .................................................... 392-8000Family and Consumer Sciences.............................. 439-7532Finance .......................................................................... 439-5275Foreign Languages (Literature & Language)...... 439-4339General Studies .......................................................... 439-4223Geosciences (Geography and Geology) ............. 439-7516Health Sciences .......................................................... 439-4564History ........................................................................... 439-4222Honors College ......................................................... 439-6076Human Services ......................................................... 439-7667 Interior Design ......................................................... 439-7141Journalism .................................................................... 439-4491Legal Studies (minor) ............................................... 439-4217Literature and Language........................................... 439-4339

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Management ............................................................... 439-5275Marketing ..................................................................... 439-5275Mathematics ................................................................ 439-4349Music .............................................................................. 439-6948Nutrition and Foods.................................................... 439-4497Nursing .......................................................................... 439-4578Park & Recreation Management .......................... 439-4265Philosophy ................................................................... 439-4425Physical Education (K-12).......................... 439-7626 or 4265Physics ........................................................................... 439-4231Political Science, International Affairs& Public Administration.............................................. 439-4217Pre-Business ................................................................ 439-5275Pre-Education ............................................................. 439-7626Pre-Professional Programs Pre-Chiropractic ................................................. 439-5602 Pre-Dentistry ....................................................... 439-5602 Pre-Engineering ................................................. 439-4231 Pre-Law ................................................................. 439-6697 Pre-Medical ......................................................... 439-5602 Pre-Occupational Therapy ............................ 439-7468 Pre-Optometry .................................................. 439-5602 Pre-Osteopathic Med ...................................... 439-5602 Pre-Pharmacy ..................................................... 439-5602 Pre-Physical Therapy ....................................... 439-7468 Pre-Physician Assistant ................................... 439-5602 Pre-Podiatry ........................................................ 439-5602 Pre-Veterinary .................................................... 439-5602Professional Studies .................................................. 439-4223Psychology (less than 60 credit hours) ............ 439-5246Psychology (60 credit hours and above) .......... 439-4424Public Health ............................................................... 439-4243Public Relations .......................................................... 439-4491Radiography ................................................................ 439-7468RODP – Advisement ................................................. 439-4223RODP – Permits .......................................................... 439-8616Social Work (less than 45 credit hours) ............. 439-5246Social Work (45 credit hours and above) .......... 439-6006Sociology ...................................................................... 439-4370Special Education ...................................................... 439-7626Speech ........................................................................... 439-4491Sport Management .................................................. 439-4362Surveying and Mapping ......................................... 439-7822Technology .................................................................. 439-7822Theatre and Dance .................................................... 439-4491Undeclared Majors .................................................... 439-5244Women’s Studies ........................................................ 439-4125Graduate School ....................................... ............... 439-4221Medicine, College of ............................... .............. 439-2033Pharmacy, College of ............................................ 439-6300Teacher Licensure, Undergraduate .................. 439-7626

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Stay...Succeed...Graduate

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