Teachers open the door, but you must enter by yourself. Chinese proverb.
“As You Teach, You Learn.” – Jewish Proverb
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Transcript of “As You Teach, You Learn.” – Jewish Proverb
“As You Teach, You Learn.”
– Jewish Proverb
Steven BakerMay 25, 2011
Washington, DC
Maximizing Employee
Satisfaction and
Organizational
Effectiveness at BBYO’s
Annual Professional
Staff Conference
Agenda• Shalom!• Background• Project Outline– Questions Asked– Thesis
• Findings• Recommendations• Evaluation• L’hitraot!
Project Outline
Refinement• Narrowed in to Staff
Conference as one strategy of PD
Research• Surveys, Evaluations, Focus Group, Personal
Connections
Concept • Broad PD look at BBYO• Jewish connection?• Questions asked
Analysis and Recommendations
• Thesis• Three-Point Plan
BackgroundWhat was in this for me?– Past four years with BBYO has been a growing
experience for me professionally and personally– Active participant in the planning and
implementation of Staff Conference and other PD
– Tangible Experience • Business and Judaic-related
Questions Asked• Can the pluralistic Jewish approach of BBYO be applied to SC in a manner that is meaningful
to all BBYO employees, including those that are non-Jewish? If so, how? If not, why?
• What styles and types of PD are wanted, needed and able to be focused on at SC?
• Is there any established link between Jewish values, content, history or practice that other Jewish organizations utilize in their PD strategies?
• What PD resources, practices and strategies exist in the Jewish communal world that can be applied to BBYO?
• How can the unique culture and complex organizational structure of BBYO be used to strengthen SC?
ThesisThis project provides BBYO with
quantitative and qualitative research on how its strategies and outlook for its
Annual Professional Staff Conference can be leveraged to maximize
employee satisfaction and organizational effectiveness.
FindingsStrengths
Internal & Current to BBYO
• Networking• Skills Training Sessions• Communicating Initiatives• Dynamic Stability
WeaknessesInternal & Current to BBYO
• Mismatched goals between management, field and Int’l office staff• Schedule• Use of educational opportunity – Judaic and career-oriented skills
OpportunitiesExternal & Potential to BBYO
• Partnerships – Jewish and secular• Track System• Dynamic Stability• Pre/Post PD opportunities
ThreatsExternal & Potential to BBYO
• Economy• Weather• Size of work-force
Findings• Focus Group– Conducted at Staff Conference 2011 – 16 participants made up of every
constituent– Desire better logistical structure, skills
for their career and life, and different approach to Judaic education
Findings• Staff Conference Evaluations– 76% felt SC was “good” or “Very good”– Networking most valuable aspect– Participants felt prepared– Success depended on constituency– Participants want less– Program Round Robin = A+– Logistical issues
Findings
Findings
Findings
Findings• FY 2011 Employee Satisfaction
Survey– Since 2008, overall satisfaction fell eight
percentage points from 76% to 68%
–More positive responses than negative ones, but nine out of 12 fell from their rating in the 2008 survey
Findings• FY 2011 Employee Satisfaction
Survey continued…– There were four statements that showed
an increase in satisfaction in the 2011 survey:BBYO’s senior management listens to employees (61% to 64%)
I understand the BBYO vision and annual objectives (89% to 95%)
I feel that my personal/regional goals and objectives relate to BBYO’s annual organizational objectives (82% to 92%).
BBYO promotes a healthy work-life integration (39% to 43% so overall, still negative)
RecommendationsThree-Point Plan
1. Purpose and Goal Communication
2. Track System3. Length of Staff Conference
Recommendations• Purpose and Goal
Communication–Management meeting in fall – Thoroughly go through evaluations all
things PD– Set goals and objectives for Staff
Conference• Communicate these goals clearly…
Recommendations• Communication continued…– Examples• Hillel
http://www.hillel.org/conferences/institute/default• Jewish Community Center Association
http://pc2011.jcca.org/– Videos• Began this past year• Continue in future with more and from
management
RecommendationsTrack System– First-Year Employees– International Office– Veteran Field Staff– Management
RecommendationsLength of Staff Conference– Shorten by one day and begin on
Monday rather than Sunday• Portrays better work/life balance• Doesn’t leave staff (as) exhausted
– Add optional Professional Development opportunities before/after• Provides “choice” that is desired
EvaluationQuestion: Can the pluralistic Jewish approach of
BBYO be applied to SC in a manner that is meaningful to all BBYO employees, including those that are non-Jewish? If so, how? If not, why?
Answer: • Other Jewish nonprofits staff conferences.• BBYO can apply its pluralistic Jewish approach that is meaningful to all employees by allowing the Jewish education to be a choice rather than a mandatory aspect.
EvaluationQuestion: Is there any established link between
Jewish values, content, history or practice that other Jewish organizations utilize in their PD strategies?
Answer: • Overall tone through word choice and areas highlighted• Cultural Link• Kivun, CLI, the Jewish Federations of North America’s
Mandel Center for Leadership Excellence • However, there are not any real credible links between Judaism and PD strategies currently, besides those I stated in the background.
EvaluationQuestion: What sort of PD is wanted, needed and
able to be focused on at SC?
Answer: BBYO Professionals want career-oriented training rather to enhance their professional skills, not their BBYO-specific ones.
Question: What sort of PD resources, practices and strategies exist that can be applied to BBYO?
Answer:• Opportunities of SWOT• Recommendations• Hillel & JCCA models
EvaluationQuestion: How can the unique culture and complex
organizational structure of BBYO be used to strengthen SC?
Answer: • Dynamic Stability… Staff prepped for changes• Opportunities & Recommendations• BBYO Management to use videos
ThesisThis project provides BBYO with
quantitative and qualitative research on how its strategies and outlook for its
Annual Professional Staff Conference can be leveraged to maximize
employee satisfaction and organizational effectiveness.
Homework1. Management to discuss
recommendations of this project
2. Implement wanted changes for FY 2012
3. Hire Steven Baker as a consultant.
L’hitraot“So long and thanks for all the [non-shell] fish.”
Special thanks to Rachel Hochheiser-Schwartz for being such an integral sounding board and participant in this entire project… and for all that you have done for me and PDI over the last four years.
Also, Marlene Shultz for being my Capstone advisor and giving me very tangible and worthwhile comments and feedback along the way.
Finally, my heartfelt devotion extends to Matt Grossman and the Jim Joseph Foundation for this incredible gift.
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