ISO 9001:2008 C e r t i f i e d C o m p a n y

Since 2003 Aria Telecom has grown to become a leader in the voice

processing industry, now located in New Delhi.

is working hard towards satisfaction of our clients, With our team ef-

forts & our clients support we became India’s No 1 IVR, Voice Logger

& in Many more customized telecom solutions company.

Aria has team of more than 20 qualified engineers for R&D & support.

Engineers & also has most experienced team of marketing managers

with technical background to understand client requirements. Aria has

presence in most of the metro cities in India. Aria also has clients out-

side India like Nepal, Bhutan , Africa countries, Arab countries

Award & Recognitions

Leaders in CTI Solutions Award – Business Sphere

Technology Excellence Award – Leaders in IVR -2013

Global Business & Services Award – Leader in Customized Telecom Solution 2013

Zee Business Award 2014-Leaders in CTI Solutions

Nasscom Member

ISO 9001:2008 Certified Company

Registered with MSME (Micro, Small & Medium Enterprise)

Registered with NSIC (National Small Industries Corporation of India)

Trust Seal Certified Company

P r o d u c t T r a d e M a r k R e g i s t r a t i o n

Why Aria

Qualified R&D Team

Robust Products

Quality & quick support

Quick & cost effective customization

Feature rich Products with flexible to suits various clients need

Fare price

Good client list

Leader in Industry

Provides complete solution

Universal communication capability like SMS, Email, Voice, Fax,

Mobile apps, web etc.

Third party Integration

Solution on customer premises – No data risk

Honest & transparent dealing

Qualified & experienced marketing Team

Aria Product Profile: Aria ACCS IVRS

Interactive Voice Response System

TVRS

Telephone Voice Recording System

Embedded Voice Logger

Non PC Based Voice Logger

Aria ACCS-Advance

Inbound out bound complete contact center solution with

ACD, CRM , IVR, Clint info pop-up , MIS reporting <

Agent Recording , Predictive Dialing

Aria ACCS Conference Bridge

Multi party telephonic conference system with authentica-

tion

Aria Call Center Noise Cancelling Headsets: High quality

call center Noise canceling Headset with USB, RJ9,

2.5mm, 3.5mm, Dial pad

Aria GSM Gateway & FCT:

Aria Single Port FCT & 8/16 Port GSM to Voip Gateway

ARIA ACCS –Advance (Unified Communication System):

Aria ACCS– Advance is blended call center solution, can be used for domestic as well as international call center. The system can be used for

inbound or outbound call center or blended operation. Aria ACCS is feature rich product & flexible enough to suit in your requirement.

There are some important features of Aria ACCS.

ACD: Automatic call distribution system is very important part of any call center , Aria CCS provide multiple ACD group for different

requirement , ACD group can be used for inbound as well as outbound campaign. ACD can be configured as per client requirement like ,

Skill based routing , automatic call distribution, UCD is commonly used terminology called Universal Call Distribution, etc.

Queue Message: Every company or process required different queue message to be played while holding a caller. So Aria CCS provides

you flexibility to use message of your own choice in every campaign.

CRM Builder:CRM is again a important tool of any contact center solution, ARIA CCS provide you flexibility to design your own CRM

for all your campaign. Aria CCS has 45 open field to be configured as customer information.

Disposition: After call disconnection, Agent need to fill call status, which called call disposition, ARIA ACCS-Advance has option to con-

figure call disposition of your own choice

Trunk Line Connectivity: ACCS has all industry possible connec-

tivity as a trunk line , such as GSM/ CDMA Gateway , SIP trunk ,

ISDN PRI Line , Analog Co Line etc.

Agent Terminal: You have flexibility to use soft Phone , IP Phone , Analog Phone, Dial pad Headset

Monitoring: ARIA ACCS has various option to monitor the system & you can authorized different person to monitor different campaign,

Even different authority can be given to two different users to access in a similar campaign. So you can create & edit role as per your

choice.

Script Manager: You can define different script for different campaign to help Agent to remember , How he need to greets a caller.

IVR Manager: You can add welcome message, language choice , city / department choice etc in IVR. If you need to configure more

lengthy call flow that is also possible in ARIA CCS. You can define different IVR for different DID.

Dialing Mode: You can define different dialing mode as per your choice & technology, Progressive or Preview dialing . you can also de-

fine pace of dialer. Even you also have flexibility to set redialing pattern & numbers of retry on different status like , if number busy , un

answered , not reachable etc.

Agent Recording: ACCS has inbuilt 100% agent recording, with various search options like by agent, date time, Number, or client name

etc.

MIS Reporting: MIS is again an important toll of any call center suite, ARIA CCS provide various reports to monitor performance of

your call center.

1 .: Call Report

2 .: Agent Login Logout Report

3 .: Call Summary Report

4 .: Agent Report

5 .: Call Details Report

6 .: Agent Performance Report

8.: Call Back Report

ARIA ACCS –Advance (Unified Communication System)

A R I A A C C S - X M L I V R Aria CCS-IVR is one the best IVR tool kit in the world with ex-tensive features . ACCS IVR has following features.

Work with Analog as well as digital trunk

Work on Dialogic , Donjin, Digum, Sangoma Voice Board

IVR call flow run on XML

Easy to make your own call flow by drag & drop GUI

Compatible with existing EPABX

Universal communication integration

SMS integration

Email Integration

Third party ERP/ CRM Integration

ISDN PRI , SS7 Supported

SIP Supported

Support Inbound , outbound application

Call history MIS

OBD IVR for Campaign & electronic survey

I n b u i l t P B X F u n c t i o n a l i t y Aria CCS-IVR is only windows based IVR which has inbuilt PBX functions. Means you do not need any PBX to transfer call to agent or your executive. Extensions can be Soft

Phone , Hard IP Phone or analog Phone.

C o n t a c t C e n t e r F u n c t i o n a l i t y : Aria ACCS-IVR can function as a complete contact center so-lution to handle your telephonic traffic. There may be following features.

Work independent communication server w/o PBX

Inbuilt ACD– Call queue management

Support inbound as well as outbound call

Support Conference & call transfer

Inbuilt 45 field flexible CRM

Configurable disposition

Call info pop-up

100% agent recording

Click to dial functionality

SMS/Email integration

Web / ERP /CRM integration

Any ODBC compliance data integration

API for integration

Any type of customization

U S E S O F A r i a A C C S I V R : Aria CCS-IVR can be used in many industries or functional-ity like:

Complaint booking, distribution & Escalation

Sales leads booking & distribution

Sales order booking

Customer care

Any kind of help line

Election campaign

Electronic Surveys

Call Centers

Corporate

Service Industries

Insurance companies & broking agencies

Ecommerce Companies

Banking

Share broking agencies– transaction confirmation

Automobile companies & customer care

Travel agencies

NGO—Help lines like HIV, cancer , women etc

A R I A 1 5 1 N

ARIA 151 N is high quality binaural headset with noise cancelation . Most suitable for digital phones , IP phones , Soft phone. Can be used in Call Center & high end office communication . All ARIA QD compatible like USB, Rj9, 3.5mm, 2.5 mm etc.

A R I A 1 6 N

ARIA 16 N is good quality low cost binaural headset with noise cancelation . It is most suitable for small & medium call centers. Compatible for digital phones , IP phones , Soft phone, Analog Phone , Telephone Dial pad . Can be used in Call Center & high end office communication . All ARIA QD compatible like USB, Rj9, 3.5mm, 2.5 mm etc

Aria Professional Noise Cancelation Call Center Headsets

A R I A 3 5 0 - D i a l p a d

16 Digits Incoming & outgoing No display with back light function

15dB speakerphone volume control

Redial, Flash, in-built & headset ring function

Electronic calendar indication

In use indication

RJ-9 jack for headset ,Additional RJ9 jack for monitoring with dual mute Compatible with ARIA 12N & 151N Headset

A R I A 1 6 2 N

ARIA 162 N is high quality binaural headset with noise cancelation . Most suitable for digital phones , IP phones , Soft phone. Can be used in Call Center & high end office communication . All ARIA QD compatible like USB, Rj9, 3.5mm, 2.5 mm etc.

It is also available in direct connection with RJ9 , USB , 2.5mm, 3.5mm etc.

A R I A 5 0 0 2 – 2 P o r t U S B L o g g e r

ARIA-5002 is two Channel Voice Recording System with usb connectivity, it can be used

with dircect telephone lines , EPABX extensions , VOIP FXS/ FXO , Wireless Radio equip-

ment etc

We have utilized our available resources in the best possible manner to produce an out-

standing range of PC Based TVRS as per the set international quality. Developed using mod-

ern technology, This is capable to fulfill the diversified requirements of our clients. This has

A R I A 2 1 0 0 – 8 / 1 6 P O R T L O G G E R ARIA-2108 is 4/8/16 Channel Voice Recording System with PCI connectivity, it can be

used with dircect telephone lines , EPABX extensions , VOIP FXS/ FXO , Wireless Radio

equipment etc

This has excellent capability to perform varied operation such as CRM integration, re-

cording & live monitoring, SMS / email alert integration and GSM recording

2 Time hardware Compression

Microsoft windows Based

Parallel Connectivity

Compatible with GSM / CDMA FCT

2 Time hardware compression

A R I A 5 5 0 0 - 3 0 / 6 0 P o r t L o g g e r ARIA-5500 is 30/60 Channels Voice Recording System with PCI-e connectivity, it can be

used with ISDN PRI E1/T1 line. Can be connected with direct exchange line , PBX router,

GSM PRI gateway etc. Some important Features:

Microsoft windows Based

Parallel Connectivity

SMDR Integration

Support Incoming/ outgoing / DID no

Latest HMP based technology

GSM Compression

Light & Open Source My SQL Data Base

Searching Dealing number

Automatic FTP backup

Web Based Monitoring & Search Option

30 / 60 Port in Single Card

PCI Express Card

System Health Voice based alarm

System health alerts on email

Automatic scheduled FTP Backup

A R I A 3 2 0 0 - 4 / 8 / 1 6 P O R T L O G G E R w i t h M a i l b o x ARIA-3200 is 8 Channel Voice Recording System with PCI connectivity, it can be used with

dircect telephone lines , EPABX extensions , VOIP FXS/ FXO , Wireless Radio equipment

etc

This has excellent capability to perform in various mode , like Voice Logger , IVR & Voice

Mail functionality .

2 Time hardware Compression

Microsoft windows Based

Parallel Connectivity

Compatible with GSM / CDMA FCT

8 Mailbox for each line

365 different welcome message for each line

Can be used as Auto Voice Logger

Automatic FTP backup

SMDR integration (Optional)

MS access or MS SQL/My SQL database

ARIA TVRS –PC Based Voice Loggers

ARIA 120-1 Port Embedded Logger With Mail Box ARIA-120 is one Channel embedded Telephone Recording System with SD card to

save voice files. Also has USB connectivity to connect with computer, it can be used

with direct telephone lines , EPABX extensions , VOIP FXS/ FXO , Wireless Radio

equipment etc

No need Computer

Inbuilt speaker, mike & Display to search & listen recording file

Parallel Connectivity

Compatible with GSM / CDMA FCT

Answering machine to leave message in case of no answer

Auto answer & record facility

SD card support up to 32 GB

Software to search & play file in PC

ARIA Embedded Logger –Non PC Based

A R I A 8 0 0 – 4 / 8 P o r t E m b e d d e d L o g g e r

ARIA-800 is Four/ Eight Channel embedded Telephone Recording System with SD card /

HDD to save voice files. Also has LAN Port connectivity to connect with computer, it can

be used with direct telephone lines , EPABX extensions , VOIP FXS/ FXO , Wireless Ra-

dio equipment etc

No need Computer

Inbuilt speaker, mike & Display to search & listen recording file

Parallel Connectivity

Compatible with GSM / CDMA FCT

Answering machine to leave message in case of no answer

Auto answer & record facility

SD card support up to 32 GB or 500 GB HDD

Can also be used in conference recording

Software to search & play file in PC

ARIA 5100 Series USB Based TVRS 4/8/16 Port

Telephone Recording

Wireless Radio Recording

Recording on Voltage drop

Recording on audio

Live Monitoring

Analog Trunk/ Extensions Recording

Digital Phone Recording

IP Phone Recording

Live Monitoring

Incoming / Outgoing / Missed Call

Compression: User has a choice to select from various compres-sions Algorithm to use the Hard Disk space in optimum way. Even; selection to record calls in RAW format is also available for recording digital tones. Remarks: Customized Solution for putting remarks (Call Details, Frequency, From, To, Group, Signal Strength, DF Information, Tran-script, Memo, Commands) used to examine Telephone & Radio In-terception Calls Log Details: Administrator will be able to get log of all the activities performed by the Users/Operators during Operation of the Voice Logger.

ARIA GSM to VOIP Gateway—8 Ports

A R I A A R - 6 8 0 – S i n g l e P o r t G S M F C T ARIA GSM FCT is a single channel GSM which can be used to convert GSM

to Land Line. It supports all GSM frequency bands, providing world-wide us-

age flexibility.

ARIA GSM FCT is an ideal choice for small offices, Call Center etc to reduce

the cost of communication.

ARIA FCT can be easily connected to your existing PBX or Telephone

Specifications:

Dual band GSM 900, 1800

Operating Voltage : 12V DC

2 Nos. RJ 11 JACK

Compact Plastic Cabinet

5 DB Antenna

Support all operators

Easy Insert SIM

Compatible with all PBX

Support CLI

Key features

Support 8 channels 8 SIM cards

Support 850/900/1800/1900MHz quad-band GSM network

Support BTS and carrier change and locked

Support IMEI and PIN modify

Support encryption: RC4, VOS , OEM encryption support

SMS receiving/batch sending, AT command compatible

Support USSD balance enquiry

Automatically lock/switch SIM card according to its balance, balance

alarm

Support SIP registration and peer-to-peer

Support Hotline, Phone book, Speed dial, Dial Plan

Update firmware by local or internet

Field proven compatible with Asterisk-based soft switches

Single-channel debug for manual calling, directly AT command

LCR automatically route calls

Centralized network management

Caller ID detection and generation

Master and slave SIP server

VLan and QoS support

SIM card hot plug

Calling Statistics

Suitable for Predictive dialer & IVR

ARIA GSM to VOIP Gateway—16 Ports

A R I A A R - 6 8 0 – S i n g l e P o r t G S M F C T

A r ia Te l e co m So l u t i o n s (P ) L td . We b s i te : w w w.a r ia te l e co m.n e t

New Delhi , Mumbai , Ghaziabad, Hyderabad , Bangalore Email: sales@ariasolutions.net

Tele: +91-120-4763988, 9818788008 Tele/Fax: +91-120-4205454

A R I A A C C S –C o n f e r e n c e B r i d g e

ACCS—Conference Bridge is PC based System which working on Linux

based with following features:

Welcome Greeting

Entry through PIN or w/o PIN

Play music if admin not joined

1920 Concurrent Calls.

Configurable group & user

Option to Lock Conference, after pre defined time

Name announcement on user entry & leaving

Conference Call recoding

Connectivity through PRI or Analog Line / Extensions

Software based application run on Linux centos OS/ MS Windows

Outbound conference

Administrator can mute and un mute a person

Forceful exit of participant by Admin

A R I A U C S : U n i v e r s a l C o m m u n i c a t i o n S y s t e m ARIA UCS-Unified Alert System has the capability to use all the popular media

described above to communicate.

Aria UCS– SMS/ Email system can handle incoming & outgoing SMS as per

business process

You can make one year schedule for all information / services to send alert &

choose media like SMS/Email / Voice Call etc.

Contacts & important information against contacts can be saved in the CRM

like their contact details, account id, TIN NO, PAN NO, TDS etc.

Predefined & customized messages can be sent to clients

Can be used for reminders , appointments , tax deposit , Tax return , Payment

reminders, Insurance policy reminders , Service due reminders, Birth day /

Anniversary wishes, Discounts / Schemes alerts other Utility reminders etc

Cost effective Solution & very low running cost

Prospective Client for the Solution:

Charted Accountants / Advocates

Automobile Service Provider

Real State / Builders

Doctors , Nursing Homes / Path Labs

Insurance provider

Other service providers

Govt. Health other scheme

C u s t o m i z a t i o n @ A R I A :

The best feature of ARIA is that all ARIA products are 100% in-house designed & developed. So they can be modified & re structured as per

client business process.

Not only this Aria Can integrate all our products with existing ERP/ CRM & other source of communication like Website , portal , SMS,

Email, FAX etc.

M o b i l e A P P S :

Aria Also have ability to develop customized Mobile Apps as per client utility with data base or web integration in Android, Symbian & IOS

etc

ARIA NAMASTE LIVE CHAT:

Aria Namaste is just not the simple web chat which is just used for text chat with website

visitor, rather a complete contact center solution with following exclusive features. Key Features:-·

Department wise routing

Complete chat history

Integration with existing data base , CRM, ERP etc for agent pop-up *

Comprehensive visitor history with location country , city etc

Live visitor monitoring

Live agent monitoring

Chat Transfer to other agent with chat detail *

No resources required Customizable Disposition

Corporate Clients:

Okaya Inverter

Sony India

Hyundai Moter

Honda Cars

Kafila Travel

Power Grid

Networth Direct

Vizag Steel

BEL

Globe Capital

ONGC

Hindalco

SMC

Cipla

Trust Line

Canara HSBC

Government PSU Clients:

Power Grid

Vizag Steel

BEL

Indian Army

Indian Air force

ONGC

BSNL

Indian Pharmacopeia

HIV State control Society Jharkhand

HIV State Control Society Arunachal Pradesh

Lakshadweep Development Authority

Andman shiping help line

ARIA ACCS-Vmail (PC BASED VOICE MAIL):

Aria ACCS-Vmail is PC based voice mail , which can be integrated with any PBX. Key Features:-·

Welcome Message , Non business hours / Holiday Greeting

Mail box for each extension with personalized greeting

SMS alert

Voice Message on Email

Call Center Clients:

Microtek Inverter

Shakti Pump Ltd

Microtek Inverter

One sky Shop

Sukam Inverter

Ziqitza

Madhusudan Dairy

Pantel

Movie Magic

Chandigarh University

Sanjay Institute of Technology & Management

JKM Motor

Beam Money

Aria Telecom Solutions (P) Limited

Website: www.ariatelecom.net

Email: sales@ariasolutions.net

Tele: 0091-120-4763988