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ARIA TELECOM SOLUTIONS Pvt. Ltd.

Foundation Management Network Product Profile Client List Why Aria Telecom ?

Company Profile

Aria Telecom Solutions Pvt. Ltd., specializing in telecom Solutions, has come to be one of the industry's leading solutions provider companies. Since 2003, Aria Telecom Solutions Pvt. Ltd. has been providing total solutions to our customers and has been creating innovative bullet proof telecom software . With a product line ranging from IVR, Predictive dialers, Auto dialers, Voice Logger, Voice Mail Solutions, IPPBX, Audio conferencing solutions, web conferencing solutions and many more customized telecom solutions, Aria Telecom is guaranteed to have a product to suit your communication needs.

Foundation

Management Teams :Employees Designations Experience

Ravindra Saini MD & CEO 13 yrs

S .M. Imran Marketing Manager

8 yrs

Dhiraj Kumar R&D Head 8 yrs

Harish Kumar Software Development Head

6 yrs

Amina Ahasan Manager Software Support

6 yrs

Dinesh Joshi Manager Customer Support

7 yrs

Pooja Bhatt Manager Account 5 yrs

Richa Thapliyal Manager Admin 8 yrs

With our continuous efforts of 7 years experience ,today Aria Telecom has wide network of our sales & support center with own offices and Business Partners within the country and also abroad.

Network:

North : New Delhi , Ludhyana, Jalandhar , Chandigarh Jammu,

Amritsar, Jaipur, Delhradun, Muradabad, lucknow, South: Bangalore, Chennai, Hyderabad East: Kolkota , Patna , Ranchi, Bhuvaneswar West: Mumbai Pune,Nasik, Ahmedabad North East : Guwahati

In India :

Nepal Bhutan Bangladesh UK

Outside the country:

Voice Logger Call Center Solutions Predictive dialer Auto Dialer Interactive Voice Response Systems Voice Broadcasting Audio Conference Based IP PBX

Product Profile :

It is a multiple channel digital telephone recording system that uses PC and Recording Card to record telephone conversations ,dialed numbers and caller Ids to hard disk . This TVRS helps to make transactions over the telephone and to control the quality of personnel's work , robust design and simple interface for fail-safe but user-friendly day to day operation.

Voice Logger:

Basic Function:

Multi-channel recording Data management Digital recording Automatic recording Number showing Client management Quick search Monitor Time setting

• Supports 2 -512 channels• Can be used with PSTN and PBX phones• Incoming Call alert• Digital Recording• Customer Information Pop Up on screen• Dates and times of calls are logged• Records conference calls

Applications:

TVRS ( Telephone voice recording system) It is PC Based. Embedded

Types Of Voice Logger:

TVRS (Telephone Voice Recording System): It is a multiple channel digital telephone

recording system that uses PC and Recording Card to record telephone conversations,dialed numbers and caller Ids to hard disk.

TVRS also helps to make transactions over the telephone and to control the quality of personnel's work,robust design and simple interface for fail-safe but user-friendly day to day operation.

Typical Usages: Call center, Help Desk, Hospital, Fire station Recording conferences calls Recording instruction, Clarification of quantities and Specifications

Protection of staff from abusive/difficult customers Monitoring nuisance callers Monitoring customer service

Embedded Logger

Embedded Logger series recording system has a built-in CPU and hard drive, therefore it can be operated standalone without any PC.

If you would like to monitor your recorded data, you can use a PC, LAN networking, or Internet to manage your recorded data .

It supports SMDR (Station Management Detail Recording) ports. Along with any brand of SMDR machine, software will automatically record its origin station number and recorded data.

Touch pad operation   Built-in SD card for large storage capacity, high speed for data

transmission, Easy to expand   Database management, Recording files can be searched or read conveniently Works with normal analog phone, mobile phone Conference recording   Search by telephone number, length, in/outbound, time, date   Compatible with PC for exporting recording files   Incoming caller ICON popup, Support Outlook contact importation Multi-authorization for user management Answering machine function, Remote voicemail retrieval

Features:

Predictive dialers Auto Dailers

Aria CCS includes predictive dialing software, auto dialing software, preview dialing software, auto campaining software and many more, making communication process simpler and faster.

Call Center Solutions:

It is a set of programs that are designed to interact with the Asterisk Open-Source PBX Phone system to act as a complete inbound/outbound call center suite.

The agent interface is an interactive set of web pages that work through a web browser to give real-time information and functionality with nothing more than an internet browser on the client computer. The management interface is also web-based and offers the ability to view many realtime and summary reports as well as many detailed campaign and agent options and settings.

Predictive Dialer:

Features:

Inbound, Outbound and Blended call handling Outbound agent-controlled, broadcast and predictive

dialing Full USA FTC-compliance capability Web-based agent and administrative interfaces Ability to have agents operate remotely Integrated call recording Three-Way calling within the agent application

It is an electronic device that can automatically dial telephone numbers to communicate between any two points in the telephone, mobile phone and pager networks. Once the call has been established (through the telephone exchange) the autodialer will announce verbal messages or transmit digital data (like SMS messages) to the called party.

Auto Dialer :

Improved customer satisfaction and loyalty Improved agent efficiency Lower cost per customer interaction Improved sales performance Lower administration costs

Benefits of Dialer:

It automates interactions with telephone users. Aria CCS’s IVR supports a rich feature set yet is easy to use and configure. Changes to IVR scripts can be made on-the-fly in real-time to adapt to various events. It is powerful software that allows companies to turn their vision of an interactive call flow into reality. It can call your customers and remind them about their bills due, your customers can call and setup appointments or the system can provide the status of the shipments. All in clear voice and in the language the users’ understand. Aria’s IVR can reduce cost of common sales, service, inquiry, collection and support calls to and from the company. It works 24 hours a day and seven days a week.

IVRS(Interactive Voice Response System)

HealthCare, Health Helpline System Astrology Banking Human Resources Customer Service Consumer Products Retail Stores Education Political Campaigns, Township/Country Government Entertainment Travel & Lodging Police & Parking Airlines / Railways / Bus & other Transportation Automotive Telephone Companies (Land & Mobile Operators)

Applications of IVR:

Screenshots of Application Generator :

HealthCare(Automated Prescription Filling, Patient Reminders, Off Hours Auto Attendant, Bill Collection) 

Banking(Bank Information, Tele Banking, Card Enablement, Call Routing)

Call Centers(Customer Satisfaction Surveys, Employee Screening, Call Center Automated IVR Functionalities, Call Center Routing) 

Human Resources(Employee Screening & Recruiting, Benefits, Employee Time Clock)

Customer Service(General Information, Reminders, Payment Processing, Customer Survey) 

Consumer Products(Product Registration, Product Orders, Recall Information, Shipment Status)

Retail Stores(Dealer/Store Locator, Store Information, Specials/Discounts, Appointment Confirmation)

Education(Parent Information, Student Information, Surveying, Libraries, Notification)

and many more ………

IVRS Applications :

Honda Siel Hyundai Acme Tele Power Jaquar & company Ltd Angel share Brokers K&A Share brokers Net Worth Indian Air Force Indian Army BSNL PGCIL Philips India HSBC Bank

Our Clients :

ARIA is one of the founders of the voice processing industry.

It provides highly customized solutions to customers to suit their needs.

It continuously keeps innovating on the designing and developing secure communication solutions.

It focuses to deliver thecustomers quality products at cost-

effective prices.

Why Aria Telecom ?

Thank You

Contact us at : Shalini Singh

Executive Corporate Sales

Mob. 9810870101

Email: info@ariasolutions.net

ARIA TELECOM SOLUTIONS PVT. LTD. Tele: +91-11-46546768, 6461020

Help Line: +91-11-46579900 Website : www.ariasolutions.in