Archway Station Short Takes June 2011 Check out Short Takes on the web @ http://archwaystationinc.org

choose links on the left, then Short Takes

Archway StationWellness &

Recovery Center 121 Memorial

AvenueCumberland, MD

21502301-724-2582

Ext. 103Website-http://

archwaystationinc.org

Special Points of Interest:

Fabulous Fridays

Archway Annual Recognition Barbeque

Flag Day

Summer in the City

Inside this Issue:

Wellness & Recovery Center Information

Games & Puzzles

Complaint Procedure

The Power of a SmileCommunicatebetter.blogspot.com

"Smiling is infectious, you catch it like the flu. When someone smiled at me today, I started smiling too."Karen McLendon-Laumann

Smiling is indeed important in our everyday life, both in our personal lives as well as within the workplace. Dale Carnegie notes, "The expression one wears on one's face is far more important than the clothes one wears on one's back."

A smile is one of the most obvious and effective methods of non-verbal communi-cation. It is one of the first things someone will notice about you; smiling, both physically as well as subconsciously, transmits the message, 'I'm glad you're here and that I'm happy to see you.'

Smiling has implications, both in our personal as well as our business relation-ships. Smiling overcomes barriers and open doors for people. A sincere smile is a message of goodwill, and is considered a sign of hospitality and confidence when dealing with a friend or a business associate.

We know that a smile is well and good, but what happens if you don't feel like smiling?

How to Smile, Even when you don't feel like it!Even if you feel sad, you can still draw your lips together and lift up the ends to form a smile. You might find your mood improving naturally.

Smile with your eyes. This technique involves concentrating your smile on your eyes instead of your lips. Think of your eyes smiling, or twinkling. You will find that your entire face will have to lift itself to accomplish this. You will find your cheekbones lifting up and the tip of your lips lifting up to form a smile.

Our emotional state is all in our state of mind. As clique as it sounds, you've got to want to be happy, in order to be happy. It helps to think happy thoughts; try thinking about a calm meadow, places you have been to that made you happy, a loved one or possibly even a joke maybe.

There is the saying "Smile and the whole world smiles with you." Sayings like this one are actually grounded in fact. When you smile, it does tend to trigger off smiles in others around you. Even in extremely stressful situations, a smile can easily brighten up everybody's mood.

The value of a smile is priceless. It can't be bought, begged or borrowed.It costs nothing to give, but is the most sincere gift that one might be able to give to another. A smile brings rest to the weary, and is the best antidote for discour-agement. It brings sunshine to the sad and hope to the hopeless.

A smile is infectious. Start infecting people and winning friends with your smile today.

Join us on Thursday June 30th at the Wellness & Recovery Center to celebrate Recognition Day. Recognition Day takes place at the beginning of the day. Participants re-ceive and give positive feedback for successes throughout the month, little successes and big ones too! You can get an “A” for effort! We talk about the importance of goal set-ting and working towards a positive outcome. This is a good time to practice speaking in front of others in the group, by sharing your personal insights, feelings and thoughts. There are a few rewards, too.

Afterwards, we have a nice meal and cake to celebrate any birthday in the current month. Many thanks go out to Clara, Cindy and the kitchen volunteers. If you are celebrating a birthday, please join us. Even if you can’t make it in for the Recognition Group, please come for the meal and birthday celebration. We hope to see you there!

FABULOUS FRIDAYS Are Back!

As we all know, there is never enough fun time. So starting June 3rd, we will have Fabulous Fridays to get the weekend started. After lunch, the building will close, and we will head out for some fun activity in the com-munity. Please join us!

One Friday a month we are going to have an afternoon/ evening schedule from 2pm-6pm. After dinner we will be going downtown for Friday after Five.

All other Fridays in the month will follow the normal schedule; however, the W & R Center will be closed after lunch so we can all go out for some fun. Check the activity schedule for more information.

June 2011W&R Center ACTIVITY Schedule

Time Monday Tuesday Wednesday Thursday Friday

9:30-11:00

------------11:00-11:45------------

11:45- 1:00

1 AM Circle & Walk Ways—Guest Speaker-Tammy H.----------------------

Lunch----------------------PM Circle &Short Takes Review

2 AM Circle & You & Your Blood Pressure

---------------------- Lunch

----------------------PM Circle &Visit The Farmer’s Market

3 AM Circle & Story Circles

---------------------- Lunch

----------------------Fun @ Constitution Park

9:30-11:00

------------11:00-11:45------------

11:45- 1:00

6 AM Circle& About Good Mental Health

----------------------Lunch

----------------------PM Circle &Card Game-Player’s Choice

7 AM Circle& Men/ Women’s Group

----------------------Lunch

----------------------PM Circle & Line Dancing

8

CLOSED FOR THE ANNUAL BBQ

9 AM Circle& Yard Games-You Choose

---------------------- Lunch ----------------------PM Circle & Make Home Made Ice Cream

10 AM Circle& Real Talk-Real Ideas

----------------------Lunch

----------------------Softball Game @ Riverside Park

9:30-11:00

------------11:00-11:45------------

11:45- 1:00

13 AM Circle & Volleyball

----------------------Lunch

----------------------PM Circle &Baking for the Soup & Bake Sale

14 AM Circle & Flag Day Trivia

----------------------Lunch

----------------------PM Circle & Baking for the Soup & Bake Sale

15 AM Circle & Car Wash & Soup & Bake Sale

----------------------Lunch

----------------------Car Wash & Soup & Bake Sale

16 AM Circle & Current Events

----------------------Lunch

----------------------PM Circle & Wii & Play Station

17 PM Circle & Self-Advocacy

----------------------DINNER

----------------------Friday After Five

9:30-11:00

------------11:00-11:45------------

11:45- 1:00

20 AM Circle& Horseshoes and/or Sky Darts

---------------------Lunch

---------------------PM Circle & Personal Best Healthlines

21 AM Circle& Finding a New Job

----------------------Lunch

---------------------PM Circle & Board Games-You Choose

22 AM Circle & Uno & Checkers Tournament

---------------------Lunch

---------------------PM Circle &Make a Healthy Snackw/ Tammy H.

23 AM Circle& HIG

--------------------Lunch

--------------------PM Circle &Karaoke

24 AM Circle& Armchair Travel

---------------------Lunch

--------------------Fishing or Recreational Activities @ Three Ponds

9:30-11:00

------------11:00-11:45------------

11:45- 1:00

27 AM Circle& Building Self-Esteem

---------------------Lunch

---------------------PM Circle &Bingo—win some prizes

28 AM Circle& The Garbage Pail

---------------------Lunch

---------------------PM Circle & Wii Dancing

29 AM Circle& Basketball

---------------------Lunch

---------------------PM Circle &Craft project-Make a Hemp Bracelet

30 AM Circle& Recognition Day

---------------------Lunch

---------------------PM Circle & Fun At Constitution Park

COMMUNITY VOLUNTEER SCHEDULE

Monday Tuesday Wednesday Thursday Friday

MORNINGSCHEDULE

Cumberland Arms

9:30am-11:15am

Ark of HopeAnimal Rescue

9:30AM-11:30AM

Allegany County Animal Shelter

9:30am-11:00am

11:00 – 11:45 LUNCH LUNCH LUNCH LUNCH LUNCH

AFTERNOON SCHEDULE

Food Bank Cleaning11:45am-1:15pm

Full week after the 3rd.

of themonthONLY

PMFOOD BOX

HOME DELIVERY

PMFOOD BOX

HOME DELIVERY

AMFOOD BOX HOME

DELIVERY

June 2011 - COMMUNITY ACTIVITIES Earn 5 Recovery Points the week before at the W&R Center and then you can pick

a community activity you want to join the following week.

ACTIVITYDAY/DATE

Morning 9:30-11am

Afternoon 11:45-1pm

Wednesday, June 1 5 Recovery Points!

ALLEGANY COUNTY LIBRARY

Shopping: At Braddock Square

Wednesday, June 8 5 Recovery Points!

CLOSED FOR BBQ

CLOSED FOR BBQ

Wednesday, June 155 Recovery Points!

Art Exhibit: Visit the Allegany Arts

Council

Fun @ Constitution Park

Wednesday, June 225 Recovery Points!

Photo Club or a Bike Ride on the

Canal

ALLEGANY COUNTY LIBRARY

Wednesday, June 295 Recovery Points!

Fishing @ Three Ponds

Bowling or Billiards at White

Oaks

Morning Snack (9:00am - 9:30am)

June 2011

Mon Tue Wed Thu Fri

1 Fruit Cocktail Milk

2 Yogurt Pretzels

3 Oatmeal Milk

6 Vanilla Wafers Juice

7 Graham Cracker Milk

8

CLOSED

BBQ

9 Peanut Butter Crackers Apples

10 English Muffin Pineapple

13 Rice Krispie Treat Milk

14 Baked Apples Bagel

15 Rice Cake Juice

16 Cottage Cheese Fruit Cocktail

17 Toast Milk

20 Cheese Crackers Oranges

21 Blueberry Bread Milk

22 French Toast Juice

23 Cereal Milk

24 Bagel Yogurt

27 Poptart Milk

28 Waffle Juice

29 Cinnamon Toast Applesauce

30 English Muffin Juice

Wellness & Recovery Center

Wellness & Recovery Center

Lunch (11am-11:45am)

(All meals serve with bread & milk)

June 2011Mon Tue Wed Thu Fri

1 Baked Fish Tator Tots Salad

2 Beef Tips Noodles Carrots Cucumber Salad

3 Chicken Salad w/ Lettuce & Tomato Baked Fries

6 Sloppy Joe Cole Slaw Peas

7 Chicken Fajita Mexican Corn

8

CLOSED

BBQ

9 Ham & Cheese Sandwich Potato Salad Fresh Fruit

10 Pork Chop Sauerkraut Mashed Potatoes

13 Tomato Soup Grilled Cheese Salad

14 Hamburger Gravy over Biscuit Green Beans Salad

15 Turkey & Gravy Mashed Potatoes Corn

16 Cheeseburger Sweet Potato Fries Strawberries

17 Chicken Alfredo Salad Applesauce

20

Cheese Steak Sub /w Lettuce Watermelon

21 Baked Ham Yams Broccoli & Cauliflower

22 Hot Cakes Hash Browns Sausage Cantaloupe

23 Roast Beef Parsley Potatoes Cauliflower

24 BBQ Chicken Baked Beans Broccoli Salad

27 Fish Sticks Curley Fries Carrots

28 Chili Dog Potato Salad Orange

29 Cheesy Chicken Corn Chowder Watermelon

30 Spaghetti Meatballs Salad

Wellness & Recovery Center

Afternoon Snack (1:00pm—1:30pm)

June 2011

Mon Tue Wed Thu Fri

1 Bagel Cottage Cheese

2 Peanut Butter Crackers Juice

3 Banana Bread Juice

6 Yogurt Pretzels

7 Apples Cheese Cubes

8

CLOSED

BBQ

9 Rice Cake Peanut Butter

10 Fruit Cocktail Toast

13 Cheese Crackers Juice

14 Baby Carrots Milk

15 Rice Krispie Treat Banana

16 Blueberry Bread Juice

17 Oatmeal Raisin Cookie Milk

20 Cinnamon Toast Juice

21 Cottage Cheese Pineapple

22 Biscuit Peaches

23 Wheat Crackers Cheese

24 Poptart Milk

27 Graham Crackers Peanut Butter

28 Oatmeal Milk

29 Grapes Cheese Cubes

30 Corn Muffin Juice

Congratulations to the Favorite Worker of the Quarter:

Ruthann R.

Here’s what people shared with us:

●Ruthann is nice and a hard worker. ●She enjoys her work. ●She sits and talks things over with people. ●She focuses on the positive instead of the negative. ●She is a well tempered person. ●She helps a lot with the activities and groups. ●She listens to your problems. ●She makes you smile when you are down.

Also nominated: Emily F., Beth L., Courtney M., Ben H., Joe B., Maria H. and Liz W.

Your Invitation To:The Archway Annual Recognition Barbeque

June 8, 20115 to 8 pm

RSVP to Tammy Wolford @ Archway by 6/1/11 (301) 777-1700 X111

Allegany County Fairground Multi-Purpose BuildingDirections: Take 220S (McMullen Highway) thru Bowling Green until you see Shooter’s Bar on the left. Turn left onto Moss Avenue.Cross railroad tracks and bear to your right. ~ Look for signs!

NEW LOCATION!!

FAVORITE SPORT’S TEAM EVENING!

Wear your favorite team’s shirt or hat!!!

Archway Wellness & Recovery Van Run

There will be no public buses running June 17th; therefore, the Wellness & Recovery Center will be doing a van run.

Below are the times and places the Wellness & Recovery Center van will be stopping to pick up those who plan to come to the Center.

Morning run:

8:45 am - Corner of High Bedford & Sharp Street 8:50 am - Rose’s 8:55 am - Centre & Valley Street 9:05 am - Sheetz on Greene Street 9:15 am - Martin’s Market

If you need the van to make another stop that isn’t listed, please call the Wellness & Recovery Center @ 301-724-2582 Ext. 118, at least 1 day ahead to arrange being picked up.

The van will leave the Wellness & Recovery Center at 1:15pm to drop peo-ple off in reverse of the morning van run.

FYI: This is the link to the new bus schedule:http:www.gov.allconet.org/ACT/schedules.htmlOn this page, you can also type in where you want to be picked up, at what time, and where you need to go. It will calculate a bus route for you.

ADVERTIZEMENTS~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~~

ARTWORK OPPORTUNITIES

Each month, we will continue to use artwork on the cover of the board packet. If you are interested, please submit your artwork to Sue Pyles at the Wellness and Recovery Center. At each Board meeting, the Board will pick the covers for future Board packets.

* * * * * * * * * * * * * * * * * * * * * * *

ARE YOU LOOKING FOR SOMETHING? PERHAPS WANTING TO SELL OR GIVE AWAY SOME STUFF? ADVERTIZE IT HERE!!!

ALL ADS MUST BE SUBMITTED BY THE 10TH OF THE MONTH TO GET INTO THE NEXT MONTH’S SHORT TAKES. OTHERWISE, IT WILL APPEAR

IN THE FOLLOWING MONTH’S ISSUE.

.

Car Wash, Soup & Bake Sale

Wellness & Recovery Center

Wednesday, June 15th

201110 AM- 1 PM

Will paint, clean, do laundry, mow your lawn and do yard work

(You need to have your own mower)

$8.00 per hourCall if you are interested, and ask

for John @301-722-4307

For your hauling needs: Dave’s Fair Price Hauling

301-707-6459

For SaleDesktop Computer in mint condition. $175.00 Please call Chris B. @ 301-777-2637 or 240-522-6856.

The History of Flag Day http://www.va.gov/opa/publications/celebrate/flagday.pdf

A resolution was adopted by the Continental Congress on June 14, 1777, following the report of a special committee which had been assigned to suggest a flag’s design.

A flag was first carried into battle on September 11, 1777, in the Battle of the Brandywine. The American flag was first saluted by foreign naval vessels on February 14, 1778, when the Ranger, bearing the Stars and Stripes and under the command of Captain Paul Jones, arrived in a French port. The flag first flew over a foreign territory in early 1778 at Nassau, Bahama Islands, where Americans captured a British fort.

Observance of the adoption of the flag was not soon in coming, however. Although there are many claims to the first official observance of Flag Day, all but one took place more than an entire century after the flag’s adoption in 1777.

The first claim was from a Hartford, Conn., celebration during the summer of 1861. In the late 1800s, schools all over the United States held Flag Day programs to contribute to the Americani-zation of immigrant children, and the observance caught on with individual communities.

The most recognized claim, however, comes from New York. On June 14, 1889, Professor George Bolch, principal of a free kindergarten for the poor of New York City, had his school hold patriotic ceremonies to observe the anniversary of the Flag Day resolution. This initiative at-tracted attention from the State Department of Education, which arranged to have the day ob-served in all public schools thereafter.

Soon the state legislature passed a law making it the responsibility of the state superintendent of public schools to ensure that schools hold observances for Lincoln’s Birthday, Washington’s Birthday, Memorial Day and Flag Day. In 1897, the governor of New York ordered the displaying of the flag over all public buildings in the state, an observance considered by some to be the first of-ficial recognition of the anniversary of the adoption of the flag outside of schools.

Another claim comes from Philadelphia. In 1893, the Society of Colonial Dames succeeded in get-ting a resolution passed to have the flag displayed on all of the city’s public buildings. Elizabeth Duane Gillespie, a direct descendant of Benjamin Franklin and the president of the Colonial Dames of Pennsylvania, that same year tried to get the city to call June 14 Flag Day. Resolutions by women were not granted much notice, however, and it was not until May 7, 1937, that Pennsyl-vania became the first state to establish the June 14 Flag Day as a legal holiday. Flag Day is a na-tionwide observance today, but Pennsylvania is the only state that recognizes it as a legal holi-day.

Bernard J. Cigrand, a school teacher in Waubeka, Wisconsin, reportedly spent years trying to get Congress to declare June 14 as a national holiday. Although his attempts failed, the day was widely observed. “Father of Flag Day” honors have been given to William T. Kerr, who was cred-ited with founding the American Flag Day Association in 1888 while still a schoolboy in Pitts-burgh, Pennsylvania.

Both President Wilson, in 1916, and President Coolidge, in 1927, issued proclamations asking for June 14 to be observed as the National Flag Day. But it wasn’t until August 3, 1949, that Congress approved the national observance, and President Harry Truman signed it into law.

USA Flag Cake

Ingredients:

COVER bottom of 13x9-inch dish with cake slices; top with sliced strawberries and 1 cup blueberries. Spread COOL WHIP over berries.

Directions:

Prep 15 min. Servings: 12

SLICE 1 cup strawberries; halve remaining strawberries.

1 tub (12 oz.) COOL WHIP Whipped Topping, thawed

4 cups fresh strawberries1 pkg. (12 oz.) frozen prepared pound cake, thawed, cut into 14 slices1-1/3 cups blueberries, divided

ARRANGE strawberry halves and remaining blueberries on COOL WHIP to resemble a US flag. Keep refrigerated.

Summer In The City Wednesday Dining Under The Stars, 6:00 p.m. until 9:00 p.m. June 1st,8th DJ– Mark StevensJune 15th TriState Youth OrchestraJune 22nd DJ– Mark Stevens June 29th Memories on Ivory

Thursday Farmers’ Market, 9:30 a.m-2:30 p.m., Music 11:00am-1:30 p.m June 2nd 3rd DegreeJune 9th Chuck Thompson June 16th Johnny MooreJune 23rd Grateful Ted June 30th Take Two Variety Band

Special Events June 16th U S Army Jazz Ambassadors 7 (Town Centre)

Friday After Five, 5:00– 10:00 p.mJune 3rd Fort Hill Jazz Band 5-6, Sentinel Steel 6-7, Mountain Ridge Jazz Orchestra 7-8, Lady Invidia 7-10, movie night 8-10June 10th (held at Canal Place– Heritage Days) Frankfort Steal 5-7,

Solid Gold 7-10, Drive 7-10June 17th Frankfort Class of 1986,Corvettes on the Mall,

Ricky Howsare 5-7, Simon Sez 7-10, 40 West 7-10June 24th Mt. Savage Class of 1976, Johnny and Tommy 5-7

Potomac Concert Band 7-8, Midnight Rodeo 7-10, Chinese Bandits 7-10

Saturday Farmers’ Market, 9:30 a.m. - 2 p.m. Music 11 a.m. - 1:30 p.m. June 18th Ron FriendJune 25th Bitter Root

Saturday Live at Crabby Pig, Canal Place, 7:00 - 10:p.m.June 4th Duffy KaneJune 11th BushmasterJune 25th Cosmic Debris

Sunday at the Town Centre, 1:00 - 3:00 p.mJune 5th Four on the FloorJune 12th Heritage Days June 19th Irv Ullery Country Gospel BandJune 26th Memories on Ivory

Sunday in the Park ( Constitution Park), 7:30 - 9:00 p.m. June 5th Erik & Dhru (Acoustic folk, blues & contemporary music)June 12th Revv (Rock N Roll Revved UP!)June 19th 33 and 1/3– Special Father’s Day concert! ( Classic Rock)June 26th Hot Sauce Willie (Blues, R&B, & Rock)

Answers to Mother’s Day Trivia

1. When was the first Mother's Day observed? - May 10th 1908

2. Where was the first Mother’s Day celebrated? - In a Church

3. Who is the youngest mother in history? - Lina Medina

4. How old was she? - 5 years and 7 months

5. What is the highest officially recorded number of children born to one mother? - 69, with 67 surviving infancy

6. What are the odds of a mother delivering twins? - 1 in 33

7. Who is credited with founding Mother's Day? - Anne M. Jarvis

8. What two states were the first American Mother's Day celebrated in? - West Virginia and Pennsylvania

9. What flower symbolizes Mother’s Day? - White Carnations

10. What was the first state to issue a proclamation for a day honoring mothers? - West Virginia

11. When is Mother's Day celebrated? - Second Sunday in May

12. What is the one gift moms love on Mother’s Day? - Time alone

13. What does England call Mother’s Day? - Mothering Sunday

14. Who was the mother of Jesus? - Mary

TV Father Trivia 1. What popular television show from the 1950s starred Robert Young?

2. Who starred in Make Room for Daddy, another popular television series?

3. What popular actor starred in a highly rated television show about the Huckstable family?

4. What was the profession and location of the show with Dad Andy Taylor?

5. Who played Jed Clampett in the Beverly Hillbillies television series?

6. In the popular television show Flipper, what job did the dad have?

7. What was Fred Sanford’s job in Sanford & Son?

8. What job did Hayden Fox have in the television series Coach ?

9. Actor John Forsythe played a father in two popular television shows, what where they?

10. What did Al Bundy sell?

11. Who was the father on the animated TV show Family Guy ?

12. Who was the father on the TV show Full House ?

13. Who is the father on the TV show King of the Hill ?

14. Who was the father on the Brady Bunch ?

15. Who was the father on the cartoon Jetson's?

16. Who was the father on the show Bewitched ?

17. Who was the father on the TV show Eight is Enough ?

Answers Spring Flowers Word Scrambled

1. eodGnl lsBl ltnaP Golden Bells Plant

2. eiTrg iLiy Tiger Lily

3. foadlsDif Daffodils 4. senatEr bddRue Eastern Redbud

5. tiemnGua Geranium

6. yohHolclk Hollyhock

7. isseIr Irises

8. aiclLs Lilacs

9.glsarMiod Marigolds

10.onPye Peony

11.opyPp Poppy

12. sseaiPn Pansies

13. tniaePu Petunia

14. rmroiPes Primrose

15.seRo Rose

16. sedaewetwMo Meadowsweet

Fruit & Vegetable Word Scramble

1. erpa ________

2 lppea _______

3. naanab _______

4. aeongr ______

5. eapgr ______

6. eaybrtrsrw ______

7. euelybrrb ______

8. eoarewtmnl _____________

9. cehap ______

10. mttaoo ______

11. eenrg enab ______ ______

12. oiobcrcl _________

13. aocrrt _________

14. nroc _______

15. epa ______

16. iapnshc ________

17. eiaulcwrlfo _____________

18. eaacgbb ____________

Zoo Animals

Q G M U C F L T N M Q H C X A

H N V D V M F E I M I C Y T L

G O R I L L A M O P C G U N P

L Y U K I O O M P P Z J C A A

R Q G N A T U O G N A R O H C

G A X X S Z P I H G D R T P A

X Y E K N O M A U F Z N D E W

L B M B T G T A A J F E M L Q

I X P A R E R T N K F A B E X

O F M Z E A W E E X Q Y R R Z

N U P H I I L T Y F J E Y O A

S P C G P K W O H P A N D A G

D E O A A X D U P B Y V N S U

D J K P E V I N U S K P Z X H

L O D X R Q T V E F F A R I G

ALPACA CHEETAH ELEPHANT

GIRAFFE GORILLA HIPPOPOTAMUS

HYENA JAGUAR LEOPARD

LION MONKEY OKAPI

ORANGOUTANG PANDA POLARBEAR

ZEBRA

Summary of Complaints

Complaint – 4/12/11

A person using Community Residential services overheard a staff person using inappropriate language during a telephone conversation. The person felt that staff should refrain from this while on the job and requested this matter be addressed since residents are often asked not to speak in this manner.

On 4/12/11, Wendy, the person and staff involved discussed the incident. The person stated he/she was alright with everything as long as it doesn’t happen again. The complaint was considered resolved to the person’s satisfaction.

Archway’s Complaint Procedure

About the Procedure:

It’s meant to be quick and EASY Just follow the 3 steps on the form Forms are posted throughout the agency Ask anyone to help support you ALWAYS try to talk with the person to work things out The BEST way is to talk to the person directly If that’s not possible, talk to your TEAM LEADER There is NO TIME LIMIT on how long to do that Chantal Simpson, Admin. Specialist, reviews all complaints &

will try to resolve things if that becomes necessary If necessary, Executive Director (Lou) gets INVOLVED The Board’s Executive Committee makes FINAL decision

How to Avoid Using the Complaint ProcedureRemember, many times things can be worked out if people just talk things out. If you really think

someone’s done you wrong, try to tell the person what you’re feeling. It’s important to do that respectfully. It’s important to be open, honest, and adult-to-adult. A beginning conversation might go something like this, “When you did ____, it made me feel ____.” Sometimes it helps to practice what

you’re going to say. Try it!

If you have any questions about this procedure, call Chantal Simpson at 777-3208 Ext.104