Arbor Lakes Addition Homeowner’s Association, Inc.

2013

Annual Meeting

May 16th

Introductions — Board of Directors

Tim Purser, President

Steve Luke, Vice President

Jeff Smith, Secretary/Treasurer

Introductions — CMA

Brenda Simmons, Association Manager

Teena Solomon, Administrative Assistant

Arbor Lakes Addition Homeowner's Association, Inc.

Approval of May 24, 2012 Annual Meeting Minutes

Arbor Lakes Addition Homeowner's Association, Inc.

President’s Report

2012 Board Accomplishments and Goals

Stone retaining wall

Continued maintenance on the lakes

Fountain repairs when needed

Getting proposals for the irrigation repairs needed along the banks of the lakes.

Brick wall proposals along Bethany

Painting the railing

2012 Board Accomplishments/Goals

Color installed at the entrances

Yard of the month

Community Activities National Night Out

Halloween Party

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Continued collection on assessments

Assessment Collection Costs

Demand letter costs: $175 Notice of lien costs: $348 Expedited foreclosure costs: $1731 Eviction costs: $375

TOTAL POTENTIAL COST $2,629

Total potential cost is per delinquent assessment account. Costs are approximate and subject to change. These are the costs charged to the HOA by the attorney’s office to collect delinquent assessments on the HOA’s behalf.

Arbor Lakes Addition Homeowner's Association, Inc.

2013 Board of Directors Election

Introduction of Candidates

Floor Nominations

Casting of Ballots

Arbor Lakes Addition Homeowner's Association, Inc.

COMMITTEE AND

MANAGEMENT REPORT

Architectural Review

Architectural standards preserve, protect and enhance property values within your association

Compliance required prior to construction

Ensures intended improvement meets your community’s “CC&R’s” standards

Ensures aesthetic consistency throughout neighborhoodAll property owners must submit an Architectural Control Committee request form

for any change you are planning to the exterior of your property.

Architectural Review Process

Submit an ACC request on-line, please visit the CMA website at www.cmamanagement.com.

ACC Committee or the Board of Directors reviews completed application and supporting information, such as survey plat, drawings, photos, etc. via website or via e-mail.

Committee or Board responds back to CMA within 30 days. Request for additional information by Committee places “due

date” on hold until receipt of additional information. CMA notifies owner of request for additional information,

approval, or denial.

Operations 2012

Communications Fourteen new owners welcomed into the

community.

Twenty modification requests were submitted. Responses were sent to the property owners as appropriate.

Six hundred sixty seven letters and postcards were sent to homeowners for violations of the CC&Rs.

Communications Committee updated the HOA website as appropriate.

Operations 2012 (cont’d.)

Common Area & Landscape Maintenance Qualicare Landscape Maintenance continues to

maintain the common areas in accordance with contract specifications.

Irrigation system was routinely inspected and repaired as needed.

Lakes were maintained by Texas Aqua Serve as needed.

Fountains were repaired as needed.

Operations 2012 (cont’d.)

Seasonal color was installed.

Grass was cut along 2551 as approved by the Board.

Brick wall on Bethany damaged by a vehicle was repaired and paid for by the driver’s insurance company.

Financial Report

Assessments were billed to all owners annually. 2013 Operating Budget was drafted, based upon

historical expenses and presented to the Board for review and approval.

Operating budget approved with a $5 decrease in homeowner’s assessments.

Monthly financial statements and variance reports were e-mailed to the Board monthly.

2012 Year to Date Expenses as of 12/31/12 $67,896.47

Landscape & CA26%

Landscape Utilities21%

Insurance and Taxes4%

Professional Fees4%

Administrative9%

Lakes 13%

Repair & Replacement5%

Community Activities4%

Management Fees14%

Landscape & CA

Landscape Utilities

Insurance and Taxes

Professional Fees

Administrative

Lakes

Repair & Replacement

Community Activities

Management Fees

Landscape & CA24%

Landscape Utilities33%

Insurance and Taxes4%

Professional Fees3%

Administrative12%

Management Fees14%

Lakes 7%

Repair & Replacement4%

Community Activities1%

Landscape & CA

Landscape Utilities

Insurance and Taxes

Professional Fees

Administrative

Management Fees

Lakes

Repair & Replacement

Community Activities

2013 Operating Plan$69,478.89

CMA’s Role

Engaged by the Board of Directors Provides guidance resource to the Board of

Directors Implements the Board of Director’s decisions or

instructions Manages the day-to-day operations of the

Association Respond to homeowner inquiries, complaints, and

concerns

Association and Board Control

Comprised of community residents who are volunteers and elected by the membership.

Responsibilities (include but are not limited to) Oversight of Association Manager

Review and Management of Budget

Review and Award Vendor Contracts

Review of Architectural Modification Requests

CMA Customer Care Center

Handles calls about matters such as your account balance, website registration and notification of common area issues for the manager.

8:30 a.m. to 4:30 p.m. Monday through Friday. 972-943-2828

www.arborlakeshoa.orgYour Association website is available 24/7

www.facebook.com/groups/arborlakeshoa/Arbor Lakes Face Book Page

www.cmamanagement.com

Website Enhancements

The following services are available on the CMA website:

View secure personal account information

Pay assessments online (e-Check or Credit Card)

View account information; including assessment status, open violations and ACC submissions (on your property only)

Submit an ACC request

Submit a customer service request

Administrative Report 2012

Administrative: Administrative, clerical, supervisory and

management functions were performed as required.

Accounting Department continued to receive calls requesting assessment verification, insurance and resale certificate information from lenders, title companies, realtors, appraisers and Owners.

Administrative Report 2012 (cont’d.)

Service Inquiries CMA received and responded to phone calls and

e-mails from homeowners, Board members, and vendors regarding:

Architectural requests

Assessment payment information

Covenant compliance

Transfer of ownership

General account services

Administrative Report 2012 (cont’d.)

Operations Performed routine property inspections.

Sent welcome packets to new owners.

Prepared and mailed Annual Meeting Notice.

Prepared Annual Meeting Packet.

Architectural Modification Requests received and processed as required.

Received proposals for 2010 tax preparation.

Attended Board of Directors meetings and prepared agenda packets for same.

Arbor Lakes Addition Homeowner's Association, Inc.

Tax Resolution

Arbor Lakes Addition Homeowner's Association, Inc.

Election Results

Arbor Lakes Addition Homeowner's Association, Inc.

General Discussion

Arbor Lakes Addition Homeowner's Association, Inc.

MEETING ADJOURNED

For your support and attendance!

Arbor Lakes Addition Homeowner's Association, Inc.