APSE Catering, Cleaning and Facilities Management Seminar ... Wyton – Session 1.pdf · APSE...
Transcript of APSE Catering, Cleaning and Facilities Management Seminar ... Wyton – Session 1.pdf · APSE...
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APSE Catering, Cleaning and Facilities Management Seminar 2014:Feel The Love!
FM now and into the future
Paul WytonSheffield Hallam University
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What is FM?
Well it’s Facilities……
And it’s Management……
It’s the management of facilities
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What is FM?
http://www.youtube.com/watch?v=yR8jauMVcG4
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A divided industry/profession?
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What is facilities management?
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Purpose?
'is too concerned with supplying facilities rather than considering the purpose for which a given facility is managed.'
(Price 2007: 204 )
FM is about enabling an organisation
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Relationship / Governance models
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The Challenge
• A few words– Uncertainty– Ambiguity– Discontinuity– Conflict – Contradiction
Constant demand and constant change
Wicked problems (Churchman 1967)
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What does this mean for FM?
New organisational structures and relationshipsIncreased contractingNew ways of workingLess spaceTechnical innovationSustainability
But overarching lower cost
Organisations are changing and changing their demands of FM
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FM value-add
Tomorrow’s value-add for the CRE&FM Client lies in the more intelligent integration of these services (and teams) to deliver synergy.
this will require collaboration between service providers and Clients
CRE&FM Client faces an innovate-or-die moment
Corporate real estate at the crossroads (Zurich 2013)John Hinks
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Innovation
If only we could…..Surely there must be a better way……How can we stop this happening?….
'innovate or get out of the way' (Deloitte 2014)
Time for Change (2013) - Research report by CFMD for InterserveConclusions
90% of respondents requesting new ideas to be offered by their suppliers during the preparation and management of outsourced contracts.
Demand for
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What innovations?
Information systems (CAFM, BIM) Remote managementIntelligent buildingsEnergy and waste management Cleaning materialsFood systems
Enabling Different management and reporting systemsDifferent contractual arrangements (Partnering, risk reward share, co-creation, commissioning)Different processes (Condition based maintenance, cleaning protocols)
Disruptive change
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What does innovation mean?
More for less?
Better
But often lower cost through less people
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The FM industry changing
Changing supply side
ConsolidationIntegrated contracts (TFM)Large suppliers moving out of 'small contacts'Enlarged range of servicesEmergence of smaller niche suppliersTightening margins /Commoditisation
Role of procurement
Increased contracting -particularly public sector
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Local authority context
'How they work' to 'What they do'
Managing demandChanging service levels RestructuringClosing
PWC (2012)
Massive change!!
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Local authority context
Place leadersRight outcome/ service, right providers, right processes, right place
Emerging structuresCo-operative, commissioning, partnering
Agility (PWC, Zurich, etc)
Looking beyond the organisational boundaries
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FM in local authorities?
Risk of fragmentation / marginalisation
Recognition of strategic significance?Confident communication of strategic significance
Enable change New ways of workingDifferent ways of working
Big agendasEnergy /SustainabilityCompliance / risk management
Passive supplier of service or proactive enabler of change ?
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FM as theintelligent
(or informed)client
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Skills
Technical and Managerial
Technical competencePeople managementProcess improvementEstate rationalisationEnergy / waste managementUnderstand cost
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But also
Understanding 'customers'Contract managementCommercial awarenessCoping with uncertaintyManaging change Coping with change Managing relationshipsPro active response to the environment
Professionalization and qualification
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‘
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A divided industry/profession?