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Case Id: 3f5bff7c-657b-4a23-9bfe-2362dea50a36Date: 10/07/2015 16:38:26

User satisfaction survey on key quality aspects forEuropean statistics produced by Eurostat

Fields marked with * are mandatory.

Introduction

Dear user,

How should we ensure that we are meeting your needs? The best way is to ask you directlyand we would be grateful if you could spare a few minutes to respond to the followingquestionnaire. This survey is an opportunity for us to better understand why and how you useEuropean statistics and what your assessment of the quality of our data and products(publications, database, website,...) is. It also allows you to express your views and toparticipate in the further enhancement of our statistics and services.

Your answers would be highly appreciated.

The results of this survey will be published on Eurostat's website in an aggregated form.

We assure you that your individual answer will be dealt with in strict confidence.Please note that this survey is an excellent tool to improve the quality of the services ofEurostat. To show that we value your opinion, you can find out the results of the 2014 surveyand a , which Eurostat carried out last year to respond tosummary of improvement actionsusers’ suggestions from the previous surveys.

User type

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*To which user group do you belong?Private userStudent or academicCommercial companyTrade associationPublic administrationCommission DG or serviceEuropean Institution / body (other than the Commission)National Statistical InstituteInternational organisationPolitical party / political organisationRedistributor of statistical informationOther

Country of workplace

*Where do you work?

Other

Please specify

Turkey

Use of European statistics 

 

For the purpose of this survey European statistics should be understood as all statistical data published

by Eurostat

Section A: General information about the use of European statistics provided by

Eurostat

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*1. Which European statistics do you mainly use?

Please mark all relevant datasets

Economy and finance - National accounts (including GDP, main aggregates, input-outputtables)Economy and finance - European sector accountsEconomy and finance - Price statisticsEconomy and finance - Government finance statisticsEconomy and finance - Balance of paymentsEconomy and finance - Financial accounts and monetary indicatorsIndustry, trade and services - Structural business statisticsIndustry, trade and services - Short-term business statisticsIndustry, trade and services - TourismIndustry, trade and services - Information societyPopulation and social conditions - Labour market (including labour force survey)Population and social conditions - PopulationPopulation and social conditions - HealthPopulation and social conditions - Education and trainingPopulation and social conditions - Living conditions and social protectionInternational trade statisticsEnvironment statisticsAgriculture and fishery statisticsEnergy statisticsTransport statisticsScience, technology and innovationRegional statisticsEurope 2020 indicatorsSustainable development indicatorsEuro indicators / PEEIs (Principal European Economic Indicators)Globalisation indicatorsOther

*2. How do European statistics influence your work?

They are of value as background information

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*3. For what purposes do you use European statistics ? (Please mark all relevant uses)

Monitoring or formulating policyPreparing legislationNegotiationsEconometric model building and forecastingResearchGeneral background informationRe-dissemination of statistical dataMedia useMarket analysisDecision-making in businessOther

*4. How often do you use European statistics?

Quarterly

*5.1. What Eurostat products do you mainly use? (Please mark all relevant products)

Eurostat press releasesStatistics ExplainedStatistics in FocusOther Eurostat publicationsEurostat main tables accessible from its websiteEurostat database accessible from its websiteTailor-made Eurostat dataEurostat micro dataEurostat mobile apps (Country Profiles, EU Economy, Quiz)Other products

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5.2. How do you rate the quality of Eurostat's publications and Statistics Explained?

(1 = very good, 2 = good, 3 = adequate, 4 = poor, 5 = very poor)

1 2 3 4 5Noopinion

*Statistics Explained

*Eurostat publication on the Europe 2020strategy

*Eurostat Regional Yearbook

*Pocketbooks

*Statistics in Focus

*Press releases

*Youth in Europe

*Eurostat mobile apps

Section B: Quality aspects of European statistics

In this section we would like to obtain your opinion on some quality aspects of European statistics, such

as , and .timeliness completeness comparability

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6. How do you rate the of European statistics for your purposes?timeliness

(1 = very good, 2 = good, 3 = adequate, 4 = poor, 5 = very poor)

1 2 3 4 5Noopinion

*Economy and finance - Price statistics

*Population and social conditions -Population

*Science, technology and innovation

*6.a. How does the timeliness of data published on the Eurostat website compare with thatof data on the websites of the EU Member States' National Statistical Offices?

Better Same Worse No opinion

7. How do you rate the overall of European statistics in terms of e.g. breakdownscompleteness

available by countries, regions, components, etc?

(1 = very good, 2 = good, 3 = adequate, 4 = poor, 5 = very poor)

1 2 3 4 5Noopinion

*Economy and finance - Price statistics

*Population and social conditions -Population

*Science, technology and innovation

8. How do you rate the of European statistics among regions and countries?comparability

(1 = very good, 2 = good, 3 = adequate, 4 = poor, 5 = very poor)

1 2 3 4 5Noopinion

*Economy and finance - Price statistics

*Population and social conditions -Population

*Science, technology and innovation

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9. How do you rate the overall quality of European statistics?

(1 = very good, 2 = good, 3 = adequate, 4 = poor, 5 = very poor)

1 2 3 4 5Noopinion

*Economy and finance - Price statistics

*Population and social conditions -Population

*Science and technology and innovation

*10. How does the quality of European statistics compare with that of statistics publishedby National Statistical Institutes, the IMF, OECD, UN/ECE, World Bank and FAO?

Better Same Worse No opinion

Please briefly explain your rating, specifying advantages or shortcomings of Europeanstatistics in comparison with the other data sources.

*11. Personally how much do you trust the statistics produced by Eurostat?Trust them greatlyTend to trust themTend not to trust themDistrust them greatlyNo opinion

Please provide comments to explain you answer.

Section C: Dissemination, metadata and services

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Release calendar

*12. Are you aware of the release calendar on Eurostat's website?Yes No

Metadata is information that is needed to be able to use and interpret statistics. The statistics released

by Eurostat are described by metadata according to standard formats covering the content, the production

processes and the quality of the statistics.

*13. Do you use the metadata provided by Eurostat?Yes No

Please add any comments or opinions you would like to share with Eurostat on the metadata (e.g.problems, good examples, incidents, etc.)

Website design and access

*14. Are you satisfied with the new Eurostat website opened in December 2014?

Yes Partly No No opinion

*15. Is it easy to find the European statistics you need on the Eurostat website?Yes Partly No No opinion

*16. Are European statistics on the Eurostat website presented in a way that iseasy-to-understand for you?

Yes Partly No No opinion

*17. How do you rate the content of Eurostat's website in relation to your needs?

Good

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18. How would you rate the Eurostat's website regarding the following aspects?(1 - very good, 2 - good, 3 - adequate, 4 - poor, 5 - very poor)

1 2 3 4 5 No opinion

*Navigation to required information

*Performance/speed

*Database extractions tools

*Help texts/help facilities

*Search facilities

*Alert and notification

Please add any comments or opinions on what could be improved on the website.

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19. How do you rate the ?Eurostat visualisation tools(1 - very good, 2 - good, 3 - adequate, 4 - poor, 5 - very poor)

1 2 3 4 5Noopinion

Neverused it

*Infographics - "Economic trends"

*Infographics - "Young Europeans"

*Infographics - "Quality of life"

*Statistics Illustrated - Inflationstatistics

*Statistics Illustrated - Regionalstatistics

*Statistics Illustrated - EU2020statistics

*Statistical atlas

*Inflation dashboard

*Widgets

How do you rate the Eurostat mobile apps?

1 2 3 4 5 No opinion Never used it

*Country profiles

*EU Economy

*Quiz

Twitter account

*20. How do you rate the interest of Eurostat's Twitter feed?

Very good

Support services

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*21. How satisfied are you with the user support provided by Eurostat?

Very satisfied

*22. How do you rate the of the data and services provided by Eurostat?overall quality

Very good

23. Comparing with the situation in April 2014, when the previous survey was conducted,how do you rate the overall quality of the data and services provided by Eurostat in termsof...

Better Same Worse No opinion

*Timeliness of data?

*Comparability of data?

*Completness of data?

*Metadata

*Website

*Support services

*Overall

Please provide comments to explain your answer.

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24. Please add here any additional comments, including areas in which you see room forimprovement, new ideas or concerns you would like to share with us.

Contact antonio.consoli@ec.europa.eu