ANNUAL PERFORMANCE PLAN - DPME Plan and Annual Rep… · Annual Performance Plan 2014/15 FOREWORD...

DEPARTMENT: PERFORMANCE MONITORING AND EVALUATION

ANNUAL PERFORMANCE PLAN

2014 |2015

1

DEPARTMENT: PERFORMANCE MONITORING AND EVALUATION Annual Performance Plan 2014/15

FOREWORD

Minister

Collins Chabane

Deputy Minister

Obed Bapela

The Department of Performance Monitoring and Evaluation was established in 2010 in order to support government to

monitor and evaluate progress towards the achievements of its priorities. To do this, DPME developed a framework for

planning related to the 12 priority outcomes and facilitated the production of the Delivery Agreements for each outcome.

It also developed a reporting framework and a system to support reporting in the form of the POA. To enhance data

quality, DPME established Data Forums for Information Systems Managers and Monitoring and Evaluation (M&E) officials

from departments and the unit responsible for the POA reporting system and outcomes related data. These officials work

together to improve the quality of data and reporting on the outcomes.

The National Development Plan (NDP) 2030 emphasises the need for building a democratic developmental state capable

of leading efforts to address the triple challenge of unemployment, poverty and inequality. It also envisages a state that

mobilises society in furthering development, broadening access to public services, fighting corruption, and holding public

officials accountable. The 2014-15 APP draws its influence from the NDP. A new strategic plan for the period 2014-15 will

be developed during 2014 to reflect on the imperatives of the NDP. The new strategic plan will be presented to the next

parliament after the election based on the priorities of the incoming administration.

Government priorities for the next five years will therefore be focused on putting the NDP into action. The Department

worked with the National Planning Commission Secretariat to translate the NDP into the Medium Term Strategic Framework

(MTSF) for the period 2014-19. The MTSF 2014-19 is a five year building block to achieve the NDP vision 2030. Co-

ordinating departments were consulted in the development of all chapters of the MTSF to ensure that its content informs

both their Strategic Plans and APPs of the next planning cycle. During 2014 DPME will work with co-ordinating departments

to translate the MTSF into Delivery Agreements, and into Performance Agreements between the President and his Ministers

once the MTSF is endorsed by the new Cabinet.

2


This APP is focused on monitoring and evaluation of government priorities whose foundations were laid during 2009. These

priorities remain:

• Growing the economy and creating Jobs

• Rural Development, Land Reform and Food Security

• Human Settlements and Basic Services

• Education and Training

• Health

• Fighting crime and corruption

DPME has through its outcomes monitoring and evaluation work, developed a number of monitoring and evaluation tools

to fulfil this function. This APP therefore reflects on the tools that the department will continue to develop, enhance and

apply to assess progress made by departments in meeting government priorities in an effective and efficient manner. Working

with National Treasury, DPME will continue to assess departmental Strategic Plans and APPs to determine and enhance their

alignment with the NDP, MTSF, Delivery Agreements and the budget. We will also focus on monitoring the implementation

of delivery agreements to achieve government outcomes and evaluate critical government programmes. Focus will also be

placed on the application of management practices assessment tools to national and provincial government departments

and municipalities. DPME will also promote and strengthen participatory democracy through its Citizen Based Monitoring

Programme (CBM). The Presidential Hotline and the frontline service delivery monitoring programme (FSDM) will continue

to be implemented to provide a platform for citizens to provide feedback on the quality of services they receive from

government institutions.

.....................................................................................

.....................................................................................

Mr Collins Chabane Mr Obed Baphela

Minister in the Presidency for Performance Monitoring And

Evaluation as well as Administration

Deputy Minister in the Presidency for Performance Monitoring

And Evaluation as well as Administration

3


OFFICIAL SIGN-OFF

It is hereby certified that this Annual Performance Plan:

• Was developed by the management of the Department of Performance Monitoring and Evaluation (DPME) under

the guidance of Minister Collins Chabane.

• Takes into account all the relevant policies, legislation and other mandates for which the DPME is responsible.

• Accurately reflects the strategic outcome oriented goals and objectives which DPME will endeavour to achieve over

the period 2014/2015.

..................................................................................... .....................................................................................

22

.....................................................................................

Dr Sean D Phillips

Accounting Officer

Mr. Clement T Madale

Official responsible for Planning

Mr. Pieter Pretorius

Chief Financial Officer

4


TABLE OF CONTENTSPART A: STRATEGIC OVERVIEW ............................................................................................................6

1. Vision .............................................................................................................................................................................................................................................6

2. Mission ............................................................................................................................................................................................................................................6

3. Updated situational analysis ................................................................................................................................................................................................ 6

3.1 Performance environment.................................................................................................................................................................................... 6

3.2 Organisational environment ................................................................................................................................................................................ 7

4. Revisions to legislative and other mandates.............................................................................................................................................................. 7

5. Overview of 2013/14 budget and MTEF estimates ............................................................................................................................................. 8

PART B: PROGRAMME AND SUB-PROGRAMME PLANS ................................................................10

1. Programme 1: Administration ......................................................................................................10

1.1 Sub-programme: Departmental Management ........................................................................................................................................11

1.2 Sub-programme: Internal Audit and Risk Management .....................................................................................................................15

1.3 Sub-programme: Corporate and Financial Services (Office of the CFO and Human Resource Management and Development) ....................................................................18

1.4 Sub-programme: Office of the Chief Information Officer (OCIO) ...........................................................................................20

2. Programme 2: Outcomes Monitoring and Evaluation (OME) ..................................................22

2.1 Sub-programme: Outcomes Support ..........................................................................................................................................................23

2.2 Sub-programme: Evaluation and Research ...............................................................................................................................................32

3. Programme 3: Institutional Performance Monitoring and Evaluation (IPM&E) ............................................................................................35

3.1 Sub-programme: Management Performance Monitoring and Support ...................................................................................36

3.2 Sub-programme: Presidential Frontline Service Delivery Performance Monitoring Support ................................................................................................................................................................42

3.3 Sub-programme: M&E policy and capacity building .............................................................................................................................48

PART C: LINKS TO OTHER PLANS .......................................................................................................52

1. Links to long term infrastructure and other capital assets..............................................................................................................................52

2. Conditional grants ..................................................................................................................................................................................................................52

3. Public entities ............................................................................................................................................................................................................................52

4. Public private partnerships................................................................................................................................................................................................52

ANNEXURE 1: INDICATOR DESCRIPTORS ........................................................................................53

1. Programme 1: Administration..........................................................................................................................................................................................53

2. Programme 2: Outcomes Monitoring and Evaluation .......................................................................................................................................60

3. Programme 3: Institutional Performance Monitoring and Evaluation .......................................................................................................69

PART A

Strategic Overview

6


PART A: STRATEGIC OVERVIEW

1. ViSiOn

Our vision is to strive for continuous improvement in service delivery through performance monitoring and evaluation.

2. MiSSiOn

Our mission is to work with partners to improve government performance in achieving desired outcomes and to improve

service delivery through changing the way government works. We will do this through coherent priority setting, robust

monitoring and evaluation, institutional performance monitoring, monitoring of frontline service delivery, and supporting

change and transformation through innovative and appropriate solutions and interventions.

3. Updated SitUatiOnal analySiS

The NDP and MTSF outline key strategic objectives and targets for government. The department’s focus remains on

assisting the executive to monitor and evaluate the work of government. Some streamlining, relocation and integration of

certain functions has taken place in order to support effective and efficient delivery in the department. Some policy shifts

have taken place with National Treasury requesting the department to play a direct role in guiding strategic and annual

performance planning in government as well as the Presidency asking the department to provide secretarial services to the

Inter Ministerial Committee (IMC) on revitalising of distressed mining towns. Outputs and targets have been set for these

new functions. Working with sister departments, the Department will also focus on improving operational planning as part

of the improvement initiatives.

The Department has been working with the National Planning Commission to develop an implementation plan – the

Medium Term Strategic Framework (MTSF) for the National Development Plan (NDP) 2030. Working with partners, a major

focus of our work during 2014 -15 will be on mainstreaming the NDP and the MTSF into delivery agreements, strategic plans

and APPs of departments at national and provincial levels on an annual basis.

3.1 Performance environment

There is no significant change in the delivery environment for the period 2014-19. The focus of the department remains

that of assisting government to achieve the set outcomes which are intended to reduce poverty, unemployment and

inequality and to enhance the capacity of the state to deliver on its mandate. This will be done by continuing to pursue the

implementation of the following programmes:

• Monitoring the implementation of the delivery agreements and refining them where necessary

• Strengthening the use of evidence in programme design and implementation and policy formulation through

commissioning evaluations and research

• Developing and implementing mechanisms for performance assessments of individual departments and municipalities

• Developing and implementing a range of mechanisms for monitoring frontline service delivery, including unannounced

visits, citizen-based monitoring and the Presidential Hotline

7


• Assisting departments to analyse and use data to improve service delivery and to inform policy and management

decisions

In addition, the Department will play a direct role in guiding strategic and annual performance planning in government as

well as to provide secretarial services to the Inter Ministerial Committee (IMC) on revitalising of distressed mining towns

and provided advice and reports.

3.2 Organisational environment

In the past year, the Department has reviewed its organisational structure to align its strategy and business processes. As a

result, the Branch: M&E Systems Coordination and Support was abolished and its functions integrated into the work of the

remaining branches in the Department. The organisational and programme structure of the Department is therefore now

constructed as follows:

• Programme 1: Administration

• Programme 2: Outcomes Monitoring and Evaluation

• Programme 3: Institutional Performance Monitoring and Evaluation

4. ReViSiOnS tO legiSlatiVe and OtheR MandateS

Established in January 2010, the Department of Performance Monitoring and Evaluation has been mandated by the President

and Cabinet to:

• Facilitate the development of plans /delivery agreements for cross-cutting priorities or outcomes of government, and

monitor and evaluate the implementation of these plans/delivery agreements

• Monitor the performance of individual national and provincial government departments and municipalities

• Monitor frontline service delivery

• Manage the Presidential Hotline

• Carry out evaluations

• Promote good monitoring and evaluation practices in government.

There have been no changes or revisions to legislation or any significant policy shifts related to the mandates outlined above.

8


5.

OV

eRV

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Of

2013

/14

BUd

get

an

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20

12

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20

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20

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20

15

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20

16

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inist

ratio

n –

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Out

com

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onito

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and

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0.5

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71.8

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78.2

83.2

88.3

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ce M

onito

ring

and

Eval

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n6.

831

.5

51.1

62

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.273

.877

.6

To

tal

47

.39

5.6

16

0.2

19

2.7

19

2.7

20

8.2

21

9.7

23

2.7

Eco

no

mic

cla

ssifi

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on

Cu

rre

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pay

me

nts

40

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9.8

14

9.9

18

4.8

18

4.8

20

2.4

21

7.0

22

9.4

Com

pens

atio

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em

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26.1

54.5

83.0

108.

410

8.4

131.

514

2.3

151.

7

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of w

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:

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43.

13.

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Cons

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usin

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20.4

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10.8

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7.1

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14.

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Softw

are

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16

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19

2.7

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20

8.2

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9.7

23

2.7

PART B

programme and Sub-programme plans

10


PART B: PROGRAMME AND SUB-PROGRAMME PLANS

1. pROgRaMMe 1: adMiniStRatiOn

The main objective of the programme is to provide strategic leadership and management as well as administrative support,

human resource management, financial management and information technology services to support departmental strategic

and operational goals. The programme objective is to ensure that the Department has effective strategic leadership,

administration and management, and to ensure that it complies with all relevant legislative prescripts.

The programme is made up of the following sub-programmes:

• Departmental Management is responsible for support to the Director General, co-ordination of the

development of the strategic plan, annual performance plan and annual report of the department, stakeholder

liaison and communications. The sub-programme has a budget of R6.7 million for the 2014/15 financial year, which is

expected to increase to R7.4 million over the MTEF period.

• Internal Audit and Risk Management has a budget of R3.0 million for the 2014/15 financial year. No increases

are projected due to the implementation of cost saving measures.

• Corporate and Financial Services provides financial management services, supply chain management services

and a human resource management and development function. The sub-programme has a budget of R33.8 million for

the 2014/15 financial year, which is expected to increase to R37.4 million over the MTEF period.

• Information Technology Support is responsible for information and communication technology infrastructure

development, installation and maintenance. It also plays a role in providing advice to the rest of government regarding

IT systems for monitoring and evaluation. The sub-programme has a budget of R20.3 million for the 2014/15 financial

year, which is expected to decrease to R18.9 million over the MTEF, as spending on new ICT infrastructure will

decrease over the MTEF.

11


1.1

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ted

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ear

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ual

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app

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14

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of a

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de

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impl

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ted

by t

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fin

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ual C

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ved

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app

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%

of a

ctiv

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in

impr

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ent

plan

and

pro

duce

qu

arte

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epor

ts

Impr

ovem

ent

plan

app

rove

d by

Dire

ctor

Gen

eral

by

30

June

of e

ach

year

. 80%

of a

ctiv

ities

in

impr

ovem

ent

plan

com

plet

ed

13


Dep

art

men

tal

Ma

na

gem

ent:

Qu

art

erly

ta

rget

s fo

r 2014-2

015

Ob

ject

ive

/O

utp

ut

Pe

rfo

rman

ce

Ind

icat

or/

sR

ep

ort

ing

Pe

rio

dT

arg

ets

20

14

-2

01

5M

ean

s o

f ve

rifi

cati

on

Qu

art

erl

y t

arg

ets

1st (

apr

-June

)2nd

(Ju

ly-S

ept)

3rd (O

ct-d

ec)

4th (J

an.-M

arch

)

Stra

tegi

c pl

anni

ng a

nd

man

agem

ent

App

rove

d St

rate

gic

Plan

, A

PP, q

uart

erly

re

port

s an

d au

dite

d A

nnua

l R

epor

t

Ann

ually

2014

-201

9 St

rate

gic

Plan

and

201

5-16

A

PP d

evel

oped

ac

cord

ing

to N

atio

nal

Trea

sury

gui

delin

es

and

appr

oved

by

the

Exec

utin

g A

utho

rity

and

subm

itted

to

Parli

amen

t on

tim

e ac

cord

ing

to d

eadl

ines

se

t by

Par

liam

ent

Sign

ed o

ff A

PP

and/

or S

trat

egic

Pl

an

-R

evie

w a

nd

prod

uce

1st d

raft

of

Stra

tegi

c Pl

an

and

APP

Rev

iew

and

pr

oduc

e 2nd

dra

ft of

St

rate

gic

Plan

an

d A

PP

Fina

l Str

ateg

ic

Plan

and

APP

ta

bled

to

Parli

amen

t by

du

e da

te s

et b

y Pa

rliam

ent

Qua

rter

lyQ

uart

erly

rep

orts

ap

prov

ed b

y Ex

ecut

ing

Aut

horit

y an

d su

bmitt

ed t

o N

atio

nal

Trea

sury

with

in 3

0 da

ys o

f the

end

of t

he

quar

ter

App

rove

d qu

arte

rly

repo

rts

alig

ned

to t

he A

PP

targ

ets

4th q

uart

er

perfo

rman

ce

repo

rt fo

r 20

13-

14 p

rodu

ced

and

appr

oved

by

the

Min

ister

and

su

bmitt

ed t

o N

T

by 3

0 A

pril

2014

1st q

uart

er

perfo

rman

ce

repo

rt fo

r 20

14-1

5 pr

oduc

ed a

nd

appr

oved

by

the

Min

ister

an

d su

bmitt

ed

to N

T b

y 31

Ju

ly 2

014

2nd q

uart

er

perfo

rman

ce

repo

rt fo

r 20

14-1

5

prod

uced

and

ap

prov

ed b

y th

e M

inist

er

and

subm

itted

to

NT

by

31

Oct

ober

201

4

3rd q

uart

er

perfo

rman

ce

repo

rt fo

r 20

14-1

5

prod

uced

and

ap

prov

ed b

y th

e M

inist

er

and

subm

itted

to

NT

by

31

Janu

ary

2015

Ann

ually

Aud

ited

Ann

ual

Rep

ort

appr

oved

an

d su

bmitt

ed t

o N

atio

nal T

reas

ury

and

Parli

amen

t w

ithin

st

ipul

ated

tim

e fr

ames

Aud

ited

Ann

ual

Rep

ort

Ann

ual r

epor

t su

bmitt

ed t

o A

udito

r G

ener

al

by 3

1 M

ay 2

014

Aud

ited

Ann

ual R

epor

t pr

oduc

ed a

nd

subm

itted

to

Nat

iona

l Tr

easu

ry a

nd

Parli

amen

t by

du

e da

tes

--

14


Dep

art

men

tal

Ma

na

gem

ent:

Qu

art

erly

ta

rget

s fo

r 2014-2

015

Ob

ject

ive

/O

utp

ut

Pe

rfo

rman

ce

Ind

icat

or/

sR

ep

ort

ing

Pe

rio

dT

arg

ets

20

14

-2

01

5M

ean

s o

f ve

rifi

cati

on

Qu

art

erl

y t

arg

ets

1st (

apr

-June

)2nd

(Ju

ly-S

ept)

3rd (O

ct-d

ec)

4th (J

an.-M

arch

)

Com

mun

icat

ion

Plan

An

appr

oved

co

mm

unic

atio

n pl

an a

nd

impl

emen

tatio

n re

port

s de

pict

ing

the

perc

enta

ge

prog

ress

on

impl

emen

tatio

n of

act

iviti

es in

th

e pl

an

Qua

rter

lyA

nnua

l C

omm

unic

atio

n Pl

an

appr

oved

by

DG

by

30 A

pril

2014

70%

of a

ctiv

ities

de

scrib

ed in

C

omm

unic

atio

ns P

lan

impl

emen

ted

by t

he

end

of t

he fi

nanc

ial

year

App

rove

d C

omm

unic

atio

n Pl

an

Qua

rter

ly

repo

rts

alig

ned

to t

he

Impl

emen

tatio

n Pl

an

Prod

uce

annu

al

Com

mun

icat

ion

Plan

Impl

emen

t 25

%

of a

ctiv

ities

an

d pr

oduc

e qu

arte

rly r

epor

t

Impl

emen

t 40

% o

f ac

tiviti

es a

nd

prod

uce

quar

terly

re

port

Impl

emen

t 50

% o

f ac

tiviti

es a

nd

prod

uce

quar

terly

re

port

Impl

emen

t 70

% o

f ac

tiviti

es a

nd

prod

uce

quar

terly

re

port

MPA

T a

nd

Aud

it fin

ding

s im

prov

emen

t pl

an

An

appr

oved

M

PAT

and

aud

it im

prov

emen

t pl

an/s

and

pr

ogre

ss r

epor

ts

on p

erce

ntag

e co

mpl

etio

n of

ac

tiviti

es in

the

im

prov

emen

t pl

an

Qua

rter

lyIm

prov

emen

t pl

an

appr

oved

by

Dire

ctor

G

ener

al b

y 30

June

20

14.

Com

plet

e 80

%

of a

ctiv

ities

in

impr

ovem

ent

plan

an

d pr

oduc

e qu

arte

rly

repo

rts

App

rove

d im

prov

emen

t pl

an a

nd

repo

rts

on

impr

ovem

ent

plan

Impr

ovem

ent

plan

app

rove

d by

Dire

ctor

G

ener

al b

y 30

Ju

ne 2

014

Impl

emen

t 50

% o

f ac

tiviti

es a

nd

prod

uce

quar

terly

re

port

Impl

emen

t 75

% o

f ac

tiviti

es a

nd

prod

uce

quar

terly

re

port

Impl

emen

t 80

% o

f ac

tiviti

es a

nd

prod

uce

quar

terly

re

port

Im

plem

ent

80%

of

activ

ities

and

pr

oduc

e qu

arte

rly

repo

rt

15


1.2

S

ub

-pro

gra

mm

e:

Inte

rna

l A

ud

it a

nd

Ris

k M

an

ag

em

en

t

Inte

rna

l A

ud

it a

nd

Ris

k M

an

age

men

t: O

utp

uts

, In

dic

ato

rs,

Au

dit

ed P

erfo

rma

nce

an

d M

TE

F T

arg

ets

Ob

ject

ive

/O

utp

ut

Pe

rfo

rman

ce

Ind

icat

or/

s

Au

dit

ed

/Act

ual

P

erf

orm

an

ce2

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3-2

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4

Bas

eli

ne

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erf

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an

ce

Est

imat

ed

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erf

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an

ce/

Targ

ets

20

14

-2

01

5

Me

diu

m-t

erm

targ

ets

20

11

-20

12

20

12

-20

13

20

15

-20

16

20

16

-20

17

20

17

-20

18

Risk

m

anag

emen

tA

ppro

ved

Risk

re

gist

erR

isk r

egist

er

appr

oved

by

Risk

M

anag

emen

t C

omm

ittee

by

31 M

arch

201

2

Risk

reg

ister

ap

prov

ed

by R

isk

Man

agem

ent

Com

mitt

ee b

y 31

Mar

ch

Risk

reg

ister

up

date

d an

d ap

prov

ed

by R

isk

Man

agem

ent

Com

mitt

ee b

y 31

Mar

ch 2

014

Risk

reg

ister

up

date

d an

d ap

prov

ed b

y R

isk

Man

agem

ent

Com

mitt

ee b

y 31

M

arch

201

5

Risk

reg

ister

upd

ated

and

app

rove

d by

Risk

M

anag

emen

t C

omm

ittee

by

31 M

arch

of e

ach

year

Num

ber

of p

rogr

ess

repo

rts

on

impl

emen

tatio

n of

the

risk

m

anag

emen

t pl

an s

ubm

itted

to

Risk

and

Aud

it C

omm

ittee

s

Not

app

licab

le

- R

isk

Man

agem

ent

Polic

y on

ly

appr

oved

late

in

finan

cial

yea

r

44

Prod

uce

and

subm

it 4

repo

rts

to R

isk

Man

agem

ent

and

Aud

it C

omm

ittee

s

4 pe

r fin

anci

al y

ear

Inte

rnal

aud

it pl

an

3 ye

ar r

ollin

g st

rate

gic

inte

rnal

au

dit

plan

and

an

nual

aud

it pl

an

appr

oved

by

audi

t C

omm

ittee

Rol

ling

3-ye

ar

stra

tegi

c in

tern

al

audi

t pl

an a

nd

annu

al a

udit

plan

app

rove

d by

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it C

omm

ittee

by

31 D

ecem

ber

2011

3-ye

ar s

trat

egic

ro

lling

inte

rnal

au

dit

plan

and

an

nual

aud

it pl

an p

rodu

ced

and

subm

itted

fo

r ap

prov

al

by A

udit

Com

mitt

ee b

y 31

Aug

ust

2012

3 ye

ar r

ollin

g st

rate

gic

inte

rnal

au

dit

plan

an

d an

ann

ual

impl

emen

tatio

n au

dit

plan

pr

oduc

ed a

nd

subm

itted

fo

r ap

prov

al

by t

he A

udit

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mitt

ee b

y 30

June

201

3

Prod

uce

a 3

year

ro

lling

stra

tegi

c in

tern

al a

udit

plan

an

d an

ann

ual

impl

emen

tatio

n au

dit

plan

and

su

bmit

to A

C fo

r ap

prov

al b

y 30

June

20

14

Prod

uce

a 3

year

rol

ling

stra

tegi

c in

tern

al a

udit

plan

and

an

annu

al im

plem

enta

tion

audi

t pl

an a

nd

subm

it to

AC

for

appr

oval

by

30 Ju

ne o

f eac

h ye

ar

16


Inte

rna

l A

ud

it a

nd

Ris

k M

an

age

men

t: O

utp

uts

, In

dic

ato

rs,

Au

dit

ed P

erfo

rma

nce

an

d M

TE

F T

arg

ets

Ob

ject

ive

/O

utp

ut

Pe

rfo

rman

ce

Ind

icat

or/

s

Au

dit

ed

/Act

ual

P

erf

orm

an

ce2

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4

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eli

ne

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ce/

Targ

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20

14

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01

5

Me

diu

m-t

erm

targ

ets

20

11

-20

12

20

12

-20

13

20

15

-20

16

20

16

-20

17

20

17

-20

18

Num

ber

of p

rogr

ess

repo

rts

agai

nst

annu

al a

udit

plan

sub

mitt

ed

to A

udit

Com

mitt

ee a

nd

man

agem

ent

44

4Pr

oduc

e an

d su

bmit

4 in

tern

al a

udit

repo

rts

to A

udit

to

Com

mitt

ee

4 pe

r fin

anci

al y

ear

17


Inte

rna

l A

ud

it a

nd

Ris

k M

an

age

men

t: Q

ua

rter

ly t

arg

ets

for

2014-2

015

Ob

ject

ive

/O

utp

ut

Pe

rfo

rman

ce

Ind

icat

or/

sR

ep

ort

ing

Pe

rio

dT

arg

ets

20

14

-2

01

5M

ean

s o

f ve

rifi

cati

on

Qu

art

erl

y t

arg

ets

1st (

apr

-June

)2nd

(Ju

ly-S

ept)

3rd (O

ct-d

ec)

4th (J

an.-M

arch

)

Risk

m

anag

emen

tA

ppro

ved

Risk

re

gist

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nnua

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isk r

egist

er u

pdat

ed

and

appr

oved

by

Risk

Man

agem

ent

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mitt

ee b

y 31

M

arch

201

5

Upd

ated

Risk

re

gist

er

Min

utes

of R

MC

m

eetin

g w

here

re

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as

appr

oved

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ompl

ete

stra

tegi

c an

d op

erat

iona

l risk

as

sess

men

ts.

Upd

ated

ris

k re

gist

er

appr

oved

by

31 M

arch

201

5

Num

ber

of

prog

ress

rep

orts

on

impl

emen

tatio

n of

the

risk

m

anag

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t pl

an s

ubm

itted

to

Risk

and

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it C

omm

ittee

s

Qua

rter

lyPr

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e an

d su

bmit

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port

s to

Risk

M

anag

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t an

d A

udit

Com

mitt

ees

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rter

ly

prog

ress

rep

orts

11

11

Inte

rnal

aud

it pl

an3

year

rol

ling

stra

tegi

c in

tern

al

audi

t pl

an a

nd

annu

al a

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plan

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prov

ed b

y au

dit

Com

mitt

ee

Ann

ually

Prod

uce

a 3

year

rol

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stra

tegi

c in

tern

al a

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plan

and

an

annu

al

impl

emen

tatio

n au

dit

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and

sub

mit

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C

for

appr

oval

by

30 Ju

ne

2014

App

rove

d ro

lling

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ar s

trat

egic

in

tern

al a

udit

plan

and

ann

ual

audi

t pl

an

Dev

elop

3 y

ear

stra

tegi

c an

d an

nual

pla

n an

d su

bmit

to A

udit

Com

mitt

ee fo

r ap

prov

al b

y 30

Ju

ne 2

014

--

-

Num

ber

of

prog

ress

rep

orts

ag

ains

t an

nual

aud

it pl

an s

ubm

itted

to

Aud

it C

omm

ittee

an

d m

anag

emen

t

Qua

rter

lyPr

oduc

e an

d su

bmit

4 in

tern

al a

udit

repo

rts

to A

udit

to

Com

mitt

ee

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rter

ly

prog

ress

rep

orts

11

11

18


1.3

S

ub

-pro

gra

mm

e:

Co

rpo

rate

an

d F

ina

ncia

l S

erv

ice

s (O

ffic

e o

f th

e C

FO

an

d H

um

an

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sou

rce

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na

ge

me

nt

an

d

De

ve

lop

me

nt)

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rpo

rate

an

d F

ina

nci

al

Serv

ices

: O

utp

uts

, In

dic

ato

rs,

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dit

ed P

erfo

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nce

an

d M

TE

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arg

ets

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ject

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dit

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m-t

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ets

20

11

-20

12

20

12

-20

13

20

15

-20

16

20

16

-20

17

20

17

-20

18

Hum

an

reso

urce

s m

anag

emen

t re

port

s

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enta

ge o

f va

canc

ies

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at

20

Febr

uary

201

3 Le

ss t

han

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on

aver

age

over

the

full

finan

cial

yea

r

10%

or

less

on

aver

age

over

the

fu

ll fin

anci

al y

ear

10%

or

less

on

aver

age

over

the

full

finan

cial

yea

r

Perc

enta

ge o

f pe

rform

ance

ag

reem

ents

, re

view

s an

d as

sess

men

ts

conc

lude

d an

d m

oder

ated

on

time

95%

99%

100%

A

chie

ve 9

0%

subm

issio

ns o

f pe

rform

ance

ag

reem

ents

, rev

iew

s an

d as

sess

men

ts b

y du

e da

tes

90%

App

rove

d W

orkp

lace

Ski

lls

Plan

(WSP

) an

d pe

rcen

tage

of

(WSP

) ta

rget

s ac

hiev

ed

100%

90%

80%

by

the

end

of

the

finan

cial

yea

rW

SP a

ppro

ved

by

DG

by

30 A

pril

2014

Ach

ieve

80%

of

targ

ets

in t

he W

SP

by t

he e

nd o

f the

fin

anci

al y

ear

WSP

app

rove

d by

DG

by

30 Ju

ne o

f eac

h ye

ar

Ach

ieve

80%

of t

arge

ts in

the

WSP

by

the

end

of

each

the

fina

ncia

l yea

r

Dep

artm

enta

l Bu

dget

and

Ex

pend

iture

Perc

enta

ge o

f bu

dget

spe

nt b

y th

e en

d of

the

fin

anci

al y

ear

96.5

%92

%

At

leas

t 98

% b

y en

d of

fina

ncia

l yea

rA

chie

ve a

t le

ast

98%

by

end

of

finan

cial

yea

r

At

leas

t 98

% b

y en

d of

fina

ncia

l yea

r

Ann

ual F

inan

cial

St

atem

ents

Unq

ualifi

ed

annu

al fi

nanc

ial

stat

emen

ts

Unq

ualifi

edC

lean

aud

itA

udit

for

2013

-14

in p

rogr

ess

Ach

ieve

unq

ualifi

ed

audi

t op

inio

n on

fin

anci

al s

tate

men

ts

in t

he a

nnua

l rep

ort

No

qual

ifica

tion

on fi

nanc

ial s

tate

men

ts in

the

an

nual

rep

ort

19


Co

rpo

rate

an

d F

ina

nci

al

Serv

ices

: Q

ua

rter

ly t

arg

ets

for

2014-2

015

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ject

ive

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ut

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rfo

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ce

Ind

icat

or/

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ing

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rio

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arg

ets

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14

-2

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ean

s o

f ve

rifi

cati

on

Qu

art

erl

y t

arg

ets

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apr

-June

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ly-S

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an

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emen

t re

port

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enta

ge

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ncie

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erly

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on

aver

age

over

the

fu

ll fin

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al y

ear

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blish

men

t R

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t

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on

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age

over

th

e qu

arte

r

10%

or

less

on

aver

age

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th

e qu

arte

r

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less

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age

over

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arte

r

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or

less

on

aver

age

over

th

e qu

arte

r

Perc

enta

ge o

f pe

rform

ance

ag

reem

ents

, re

view

s an

d as

sess

men

ts

conc

lude

d an

d m

oder

ated

on

time

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rter

lyA

chie

ve 9

0%

subm

issio

ns o

f pe

rform

ance

ag

reem

ents

, re

view

s an

d as

sess

men

ts b

y du

e da

tes

PMD

S A

sses

smen

t R

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t

App

rove

d de

viat

ions

or

disc

iplin

ary

actio

n ta

ken

in c

ases

of

non-

com

plia

nce

90%

of

agre

emen

ts

conc

lude

d an

d su

bmitt

ed t

o H

R b

y 31

May

20

14

90%

of

prev

ious

yea

r as

sess

men

ts

mod

erat

ed

and

resu

lts

com

mun

icat

ed

by

30 S

epte

mbe

r 20

14

90%

of

Mid

Ter

m

Perfo

rman

ce

Rev

iew

s co

nclu

ded

by

31 O

ctob

er

2014

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of d

raft

perfo

rman

ce

agre

emen

ts

subm

itted

to

HR

by

31 M

arch

20

15

App

rove

d W

orkp

lace

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lls

Plan

(WSP

)and

pe

rcen

tage

of

(WSP

) ta

rget

s ac

hiev

ed

Qua

rter

lyW

SP a

ppro

ved

by

DG

by

30 A

pril

2014

Ach

ieve

80%

of

targ

ets

in t

he W

SP

by t

he e

nd o

f the

fin

anci

al y

ear

Trai

ning

Rep

orts

Prod

uce

WSP

an

d su

bmit

to

DG

for

appr

oval

10%

of W

SP

targ

ets

achi

eved

30%

60%

80

%

Dep

artm

enta

l Bu

dget

and

Ex

pend

iture

re

port

s

Perc

enta

ge o

f bu

dget

spe

nt b

y th

e en

d of

the

fin

anci

al y

ear

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rter

lyA

chie

ve a

t le

ast

98%

by

end

of

finan

cial

yea

r

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nditu

re

repo

rt s

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itted

to

bud

get

com

mitt

ee

90%

-100

% o

f 1s

t qu

arte

r dr

awin

gs

90%

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% o

f 2n

d qu

arte

r dr

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gs

90%

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% o

f 3r

d qu

arte

r dr

awin

gs

98%

of t

otal

bu

dget

Ann

ual F

inan

cial

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atem

ents

Unq

ualifi

ed

annu

al fi

nanc

ial

stat

emen

ts

Ann

ually

Ach

ieve

un

qual

ified

aud

it op

inio

n on

fina

ncia

l st

atem

ents

in t

he

annu

al r

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t

AG

Aud

it R

epor

tA

ccur

ate

annu

al fi

nanc

ial

stat

emen

ts

com

pile

d an

d su

bmitt

ed t

o th

e A

G a

nd

to N

atio

nal

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sury

(N

T)

by 3

1 M

ay 2

014

1st q

uart

er

Inte

rim F

inan

cial

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atem

ents

su

bmitt

ed t

o N

T b

y 31

July

20

14

2nd q

uart

er

Inte

rim F

inan

cial

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atem

ents

su

bmitt

ed

to N

T b

y 31

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ctob

er 2

014

3rd q

uart

er

Inte

rim F

inan

cial

St

atem

ents

su

bmitt

ed

to N

T b

y 31

Ja

nuar

y 20

15

20


1.4

S

ub

-pro

gra

mm

e:

Off

ice

of

the

Ch

ief

Info

rma

tio

n O

ffic

er

(OC

IO)

OC

IO:

Ou

tpu

ts,

Ind

ica

tors

, A

ud

ited

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form

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ce a

nd

MT

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s

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dit

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ctu

al

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4

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eli

ne

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orm

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ce

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ed

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ce/

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m-t

erm

targ

ets

20

11

/12

20

12

/13

20

15

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20

16

/17

20

17

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ICT

sys

tem

sN

umbe

r of

re

port

s in

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ting

targ

eted

pe

rcen

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ac

hiev

emen

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sys

tem

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as

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ulat

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pr

epar

ator

y w

ork

done

in

this

perio

d

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se

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stan

dard

s w

ere

not

yet

in p

lace

Prod

uce

4 qu

arte

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repo

rts

annu

ally

in

dica

ting

85%

ac

hiev

emen

t of

ICT

sy

stem

s st

anda

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on a

vera

ge d

urin

g th

e co

urse

of t

he

finan

cial

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r

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uce

4 qu

arte

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repo

rts

annu

ally

in

dica

ting

85%

ac

hiev

emen

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ICT

sy

stem

s st

anda

rds

on a

vera

ge d

urin

g th

e co

urse

of t

he

finan

cial

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r

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uce

4 qu

arte

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ts a

nnua

lly in

dica

ting

85%

ach

ieve

men

t of

ICT

sys

tem

s st

anda

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on

aver

age

durin

g th

e co

urse

of t

he fi

nanc

ial y

ear

Busin

ess

appl

icat

ions

App

rove

d Bu

sines

s ap

plic

atio

n pl

an

and

repo

rts

indi

catin

g pe

rcen

tage

ac

hiev

emen

t of

the

im

plem

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ities

in

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busin

ess

appl

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ions

pla

n

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prep

arat

ory

wor

k do

ne in

th

is pe

riod

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busin

ess

appl

icat

ions

pl

an in

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ce

but

thre

e ou

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five

pla

nned

ne

w b

usin

ess

appl

icat

ions

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ere

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an

d tw

o w

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canc

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d or

po

stpo

ned

App

rove

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sines

s ap

plic

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ns p

lan

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of a

ctiv

ities

in

the

pla

n im

plem

ente

d by

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en

d of

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fina

ncia

l ye

ar

Busin

ess

appl

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ions

pl

an p

rodu

ced

and

appr

oved

by

the

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by

30 Ju

ne

2014

80%

of a

ctiv

ities

in

the

pla

n im

plem

ente

d by

the

en

d of

the

fina

ncia

l ye

ar

Busin

ess

appl

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ions

pla

n pr

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ed a

nd

appr

oved

by

the

CIO

by

30 Ju

ne o

f eac

h fin

anci

al

year

or

as r

equi

red

80%

of a

ctiv

ities

in t

he p

lan

impl

emen

ted

by t

he

end

of t

he fi

nanc

ial y

ear

21


OC

IO:

Qu

art

erly

ta

rget

s fo

r 2014-2

015

Ob

ject

ive

/O

utp

ut

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rfo

rman

ce

Ind

icat

or/

sR

ep

ort

ing

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rio

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arg

ets

20

14

-2

01

5M

ean

s o

f ve

rifi

cati

on

Qu

art

erl

y T

arg

ets

1st (

apr

-June

)2nd

(Ju

ly-S

ept)

3rd (O

ct-d

ec)

4th (J

an-M

arch

)

ICT

sys

tem

s N

umbe

r of

re

port

s in

dica

ting

targ

eted

pe

rcen

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ac

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sys

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ulat

ed in

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e 4

quar

terly

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port

s an

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ly

indi

catin

g 85

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ent

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al y

ear

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ly r

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ms

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11

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rove

d Bu

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n pl

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and

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g pe

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t of

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plem

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busin

ess

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ions

pla

n

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rter

lyBu

sines

s ap

plic

atio

ns

plan

pro

duce

d an

d ap

prov

ed b

y th

e C

IO b

y 30

June

20

14

80%

of a

ctiv

ities

in

the

pla

n im

plem

ente

d by

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en

d of

the

fina

ncia

l ye

ar

Busin

ess

appl

icat

ions

pl

an p

rogr

ess

repo

rtBu

sines

s ap

plic

atio

n pl

an p

rodu

ced

and

appr

oved

by

CIO

.

Prod

uced

a

repo

rt

indi

catin

g

20%

ac

hiev

emen

t of

tar

gets

in

the

busin

ess

appl

icat

ions

pl

an

Prod

uced

a

repo

rt

indi

catin

g

40%

ac

hiev

emen

t of

tar

gets

in

the

busin

ess

appl

icat

ions

pl

an

Prod

uced

a

repo

rt

indi

catin

g

60%

ac

hiev

emen

t of

tar

gets

in

the

busin

ess

appl

icat

ions

pl

an

Prod

uced

a

repo

rt

indi

catin

g

80%

ac

hiev

emen

t of

tar

gets

in

the

busin

ess

appl

icat

ions

pl

an

22


2. pROgRaMMe 2: OUtCOMeS MOnitORing and eValUatiOn (OMe)

The main objective of the programme is to advance the strategic priorities of government by developing and implementing

the outcomes system, monitoring and reporting on its progress, and evaluating its impact.

The programme is currently made up of the following sub-programmes:

• Programme Management for Outcomes Monitoring and Evaluation provides programme

management and administrative support.

• Outcomes Support facilitates and monitors the implementation of the outcomes system. This section also

provides the political principals in the Presidency with briefing notes on Cabinet memoranda and provides support to

the President for the Presidential Siyahlola monitoring programme. It also provides other support to the Presidency,

such as developing the 20 Year Review. The sub-programme has a budget of R50.7 million for the 2014/15 financial

year, which is expected to increase to R59.3 million over the MTEF. The sub-programme consists of the following units:

• Chief Directorate: Outcomes Support facilitates the implementation of the outcomes system across government

and also provides secretariat services to the Inter-Ministerial Committee (IMC) on Revitalising Distressed Mining

Communities. The Chief Directorate has a budget of R33.7 million for the 2014/15 financial year, which is expected

to increase to R39.7 million over the MTEF period due to the expected increase in the number of outcomes.

• Directorate: Programme of Action (PoA) System aims to track progress against targets related to delivery agreements

based on the 12 outcomes. The Directorate has a budget of R8.5 million for the 2014/15 financial year, which is

expected to increase to R9.3 million over the MTEF period.

• Directorate: Local Government Performance Assessment. The Directorate has a budget of R8.5 million for the

2014/15 financial year, which is expected to increase to R10.3 million over the MTEF period.

• Evaluation and Research conducts evaluations of government policies and programmes in terms of the national

evaluation plan, as well as supporting provincial and departmental evaluation plans. The results of these evaluations are

used to inform planning and budgeting across government, and to improve government’s performance, accountability,

decision-making as well as knowledge. The sub-programme has a budget of R24.7 million for the 2014/15 financial

year, which is expected to increase to R25.9 million over the MTEF period.

23


2.1

S

ub

-pro

gra

mm

e:

Ou

tco

me

s S

up

po

rt

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tco

mes

Su

pp

ort

: O

utp

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, In

dic

ato

rs,

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dit

ed P

erfo

rma

nce

an

d M

TE

F T

arg

ets

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ject

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utp

ut

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rman

ce

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or/

s

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dit

ed

/ A

ctu

al

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rfo

rman

ce

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13

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14

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ase

lin

e

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rfo

rman

ce

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imat

ed

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erf

orm

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ce/

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ets

20

14

-2

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5

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diu

m-t

erm

targ

ets

20

11

-20

12

20

12

-20

13

2015

-201

620

16-2

017

2017

-201

8

MT

SF a

nd

Del

iver

y A

gree

men

ts

MT

SF a

nd r

elat

ed

Del

iver

y A

gree

men

ts

prod

uced

and

/or

revi

sed

4 D

eliv

ery

agre

emen

ts

revi

ewed

and

re

vise

d by

the

Im

plem

enta

tion

Foru

ms,

supp

orte

d by

D

PME,

by

Mar

ch

2012

Del

iver

y A

gree

men

ts

revi

ewed

and

re

vise

d w

here

ne

cess

ary

by th

e Im

plem

enta

tion

Foru

ms,

supp

orte

d by

D

PME,

by

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ch

2013

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P 20

30 t

rans

late

d in

to n

ew M

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20

14-2

019

by M

arch

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14

MT

SF 2

014-

2019

su

bmitt

ed fo

r ap

prov

al b

y th

e ne

w

Cab

inet

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embe

r 20

14

Del

iver

y A

gree

men

ts

for

2014

-201

9 fo

r th

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gov

ernm

ent

outc

omes

pro

duce

d in

col

labo

ratio

n w

ith c

oord

inat

ing

gove

rnm

ent

depa

rtm

ents

by

end

Mar

ch 2

015,

unl

ess

the

coor

dina

ting

depa

rtm

ent

deci

des

to u

se t

he r

elev

ant

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hapt

er a

s th

e de

liver

y ag

reem

ent

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y A

gree

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ts r

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wed

and

re

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d w

here

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essa

ry

Out

com

e M

onito

ring

Rep

orts

Num

ber

of O

utco

me

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itorin

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ts

for

each

out

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e pr

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ed a

nd

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to

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as

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d by

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abin

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port

s pe

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(48

repo

rts)

4 re

port

s pe

r ou

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e (4

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port

s)

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uce

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port

per

ou

tcom

e

(14

rep

orts

) by

31

Mar

ch 2

015

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uce

3 re

port

s pe

r ou

tcom

e

(42

repo

rts)

eac

h ye

ar

24


Ou

tco

mes

Su

pp

ort

: O

utp

uts

, In

dic

ato

rs,

Au

dit

ed P

erfo

rma

nce

an

d M

TE

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arg

ets

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ject

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utp

ut

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rman

ce

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icat

or/

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dit

ed

/ A

ctu

al

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rfo

rman

ce

20

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14

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rfo

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ce

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ed

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ce/

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ets

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14

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01

5

Me

diu

m-t

erm

targ

ets

20

11

-20

12

20

12

-20

13

2015

-201

620

16-2

017

2017

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8

Sum

mar

y O

utco

mes

R

epor

t co

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g al

l ou

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es p

repa

red

and

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itted

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inet

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oduc

e 1

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grat

ed

Sum

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y O

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mes

re

port

by

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arch

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uce

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ated

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mar

y O

utco

mes

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orts

pro

duce

d an

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ly

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ort

and

advi

ce

to p

oliti

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prin

cipa

ls

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enta

ge o

f C

abin

et m

emor

anda

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ding

m

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anda

from

th

e Pr

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ency

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emor

anda

rel

atin

g to

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oint

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ts)

for

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ch b

riefin

g no

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are

prep

ared

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ovid

ed t

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litic

al

prin

cipa

ls in

the

Pr

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day

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re C

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r C

abin

et C

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ittee

m

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g

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ver

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br

iefin

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tes)

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Prod

uce

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ge

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f brie

fing

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s on

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inet

m

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28


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ber

of

repo

rts

for

each

out

com

e di

spla

yed

to

publ

ic w

ithin

1

mon

th o

f su

bmiss

ion

to

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inet

Qua

rter

lyPr

oduc

e an

d pu

blish

3

repo

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tcom

e (e

xclu

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tcom

es fo

r w

hich

th

e re

port

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e cl

assifi

ed)

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have

th

em d

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publ

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e w

ebsit

e

Rep

ort

from

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sy

stem

sho

win

g da

tes

on w

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sy

stem

was

upd

ated

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r ou

tcom

e1

per

outc

ome

-1

per

outc

ome

Dat

a Fo

rum

m

eetin

gsN

umbe

r of

dat

a fo

rum

mee

tings

co

nven

ed

prom

otin

g se

ctor

al

coor

dina

tion

and

data

qua

lity

rela

ted

to

outc

omes

Qua

rter

lyC

onve

ne 3

1 da

ta

foru

m m

eetin

g by

the

end

of t

he

finan

cial

yea

r

Min

utes

of m

eetin

gs10

101

10

Dev

elop

men

t In

dica

tors

R

epor

ts

Publ

ished

Ann

ual

Dev

elop

men

t In

dica

tors

Ann

ually

Com

plet

e A

nnua

l D

evel

opm

ent

Indi

cato

rs s

ubm

itted

to

Cab

inet

by

31

Oct

ober

201

4 an

d pu

blish

ed o

n D

PME

web

site

with

in 3

0 da

ys o

f Cab

inet

ap

prov

al

Dev

elop

men

t In

dica

tors

Rep

ort

--

Dev

elop

men

t In

dica

tor

repo

rt

subm

itted

to

Cab

inet

and

pu

blish

ed

-

32


2.2

S

ub

-pro

gra

mm

e:

Ev

alu

ati

on

an

d R

ese

arc

h

Eva

lua

tio

n a

nd

Res

earc

h:

Ou

tpu

ts,

Ind

ica

tors

, A

ud

ited

Per

form

an

ce a

nd

MT

EF

Ta

rget

s

Ob

ject

ive

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utp

ut

Pe

rfo

rman

ce

Ind

icat

or/

sA

ud

ite

d/A

ctu

al P

erf

orm

an

ce2

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3-2

01

4

Bas

eli

ne

P

erf

orm

an

ce

Est

imat

ed

P

erf

orm

an

ce/

Targ

ets

20

14

-2

01

5

Me

diu

m-t

erm

targ

ets

20

11

-20

12

20

12

-20

13

20

15

-20

16

20

16

-20

17

20

17

-20

18

Eval

uatio

n pl

ans,

repo

rts

and

impr

ovem

ent

plan

s

Num

ber

of

natio

nal a

nd

prov

inci

al

eval

uatio

n pl

ans

appr

oved

by

Cab

inet

an

d Pr

ovin

cial

Ex

ecut

ive

Cou

ncils

re

spec

tivel

y

Nat

iona

l Ev

alua

tion

Polic

y Fr

amew

ork

appr

oved

by

Cab

inet

by

Dec

embe

r 20

11

Nat

iona

l Ev

alua

tion

Plan

ap

prov

ed b

y C

abin

et b

y D

ecem

ber

2012

Nat

iona

l Ev

alua

tion

Plan

ap

prov

ed b

y C

abin

et b

y D

ecem

ber

2013

Nat

iona

l Ev

alua

tion

Plan

ap

prov

ed b

y C

abin

et b

y M

arch

20

15

Nat

iona

l Eva

luat

ion

Plan

app

rove

d by

Cab

inet

by

Dec

embe

r of

eac

h ye

ar

2 pr

ovin

cial

ev

alua

tion

plan

s pi

lote

d in

W C

ape

and

Gau

teng

3 pr

ovin

ces

have

Ev

alua

tion

Plan

s ap

prov

ed b

y M

arch

201

4

5 pr

ovin

ces

have

Ev

alua

tion

Plan

s ap

prov

ed b

y M

arch

201

5 (2

ne

w p

rovi

nces

)

7 p

rovi

nces

hav

e Ev

alua

tion

Plan

s ap

prov

ed

by M

arch

of e

ach

year

(2

new

pro

vinc

es in

the

20

15-2

016)

Num

ber

of

eval

uatio

n re

port

s ap

prov

ed b

y ev

alua

tion

stee

ring

com

mitt

ees

by

the

end

of t

he

finan

cial

yea

r

DPM

E no

t ye

t in

volv

ed in

any

ev

alua

tions

1 ev

alua

tion

unde

rtak

en b

ut

not

com

plet

ed

138

88

8

Num

ber

of

impr

ovem

ent

plan

s pr

oduc

ed

by t

he e

nd o

f th

e fin

anci

al y

ear

Non

e1

68

88

8

33


Eva

lua

tio

n a

nd

Res

earc

h:

Ou

tpu

ts,

Ind

ica

tors

, A

ud

ited

Per

form

an

ce a

nd

MT

EF

Ta

rget

s

Ob

ject

ive

/O

utp

ut

Pe

rfo

rman

ce

Ind

icat

or/

sA

ud

ite

d/A

ctu

al P

erf

orm

an

ce2

01

3-2

01

4

Bas

eli

ne

P

erf

orm

an

ce

Est

imat

ed

P

erf

orm

an

ce/

Targ

ets

20

14

-2

01

5

Me

diu

m-t

erm

targ

ets

20

11

-20

12

20

12

-20

13

20

15

-20

16

20

16

-20

17

20

17

-20

18

DPM

E re

sear

ch

stra

tegy

and

re

sear

ch

assig

nmen

ts

DG

app

rove

d re

sear

ch s

trat

egy

--

-D

evel

op a

nd

subm

it st

rate

gy t

o D

G fo

r ap

prov

al

by D

ecem

ber

2014

Res

earc

h st

rate

gy im

plem

ente

d an

d im

plem

enta

tion

repo

rts

prod

uced

Num

ber

of r

esea

rch

assig

nmen

ts

com

plet

ed b

y th

e en

d of

the

fin

anci

al y

ear

-21

res

earc

h in

puts

fo

r th

e 20

yea

r re

view

20 Ye

ar R

evie

w

and

1 re

sear

ch

assig

nmen

t

22

22

Eva

lua

tio

n a

nd

Res

earc

h: Q

ua

rter

ly t

arg

ets

for

2014-2

015

Ob

ject

ive

/O

utp

ut

Pe

rfo

rman

ce

Ind

icat

or/

sR

ep

ort

ing

Pe

rio

d

Targ

ets

20

14

-20

15

Me

an

s o

f ve

rifi

cati

on

Qu

art

erl

y t

arg

ets

1st (

apr

-June

)2nd

(Ju

ly-S

ept)

3rd (O

ct-d

ec)

4th (J

an.-M

arch

)

Eval

uatio

n pl

ans,

repo

rts

and

impr

ovem

ent

plan

s

Num

ber

of

Nat

iona

l and

Pr

ovin

cial

ev

alua

tion

plan

s ap

prov

ed

by C

abin

et

and

Prov

inci

al

Exec

utiv

e C

ounc

ils

resp

ectiv

ely

Ann

ually

N

atio

nal

Eval

uatio

n Pl

an

appr

oved

by

Cab

inet

by

Mar

ch

2015

Cab

inet

app

rove

d N

atio

nal

Eval

uatio

n Pl

an

Cal

l for

20

15/1

6 to

20

17/1

8 Pl

an

laun

ched

Eval

uatio

ns

reco

mm

ende

d fo

r 20

15/1

6 to

20

17/1

8 Pl

an

-N

atio

nal

Eval

uatio

n Pl

an

appr

oved

by

Cab

inet

5 pr

ovin

ces

have

Ev

alua

tion

Plan

s ap

prov

ed b

y M

arch

201

5 (2

ne

w p

rovi

nces

)

Prov

inci

al

Exec

utiv

e C

ounc

il ap

prov

ed P

lans

Con

cept

for

the

prov

inci

al

eval

uatio

n pl

an

appr

oved

in

at le

ast

2 ne

w

prov

ince

s

--

5 Pr

ovin

ces

Eval

uatio

n Pl

ans

appr

oved

by

Mar

ch 2

015

(2

new

)

34


Eva

lua

tio

n a

nd

Res

earc

h: Q

ua

rter

ly t

arg

ets

for

2014-2

015

Ob

ject

ive

/O

utp

ut

Pe

rfo

rman

ce

Ind

icat

or/

sR

ep

ort

ing

Pe

rio

d

Targ

ets

20

14

-20

15

Me

an

s o

f ve

rifi

cati

on

Qu

art

erl

y t

arg

ets

1st (

apr

-June

)2nd

(Ju

ly-S

ept)

3rd (O

ct-d

ec)

4th (J

an.-M

arch

)

Num

ber

of

eval

uatio

n re

port

s ap

prov

ed b

y ev

alua

tion

stee

ring

com

mitt

ees

by

the

end

of t

he

finan

cial

yea

r

Ann

ually

8Ev

alua

tion

repo

rts

Serv

ice

prov

ider

s ap

poin

ted

for

all e

valu

atio

ns

-3

5

Num

ber

of

impr

ovem

ent

plan

s pr

oduc

ed

by t

he e

nd o

f th

e fin

anci

al y

ear

Ann

ually

8Im

prov

emen

t pl

ans

-2

24

DPM

E re

sear

ch

stra

tegy

and

re

sear

ch

assig

nmen

ts

DG

app

rove

d re

sear

ch s

trat

egy

Ann

ually

Dev

elop

and

su

bmit

stra

tegy

to

DG

for

appr

oval

by

Dec

embe

r 20

14

Res

earc

h St

rate

gy

docu

men

tC

once

pt

for

rese

arch

re

posit

ory

agre

ed w

ith

stak

ehol

ders

Suita

ble

desig

n de

velo

ped,

or

cha

nges

su

gges

ted

Res

earc

h st

rate

gy

subm

itted

to

DG

for

appr

oval

-

Num

ber

of r

esea

rch

assig

nmen

ts

com

plet

ed b

y th

e en

d of

the

fin

anci

al y

ear

Ann

ually

2C

ompl

eted

re

sear

ch r

epor

ts-

--

2

35


3. pROgRaMMe 3: inStitUtiOnal peRfORManCe MOnitORing and eValUatiOn (ipM&e)

The Programme objective is to implement national and provincial institutional performance assessments in collaboration

with other centre of government departments. The performance monitoring of individual institutions is a key element of

the delivery agreement for outcome 12 (developing an efficient and effective public service). It involves the development,

implementation and maintenance of the Management Performance Assessment Tool (MPAT) for measuring the quality of

management practices in government departments. This programme is responsible for facilitating the process of alignment of

strategic plans and annual performance plans with the NDP and MTSF on an annual basis with National Treasury.

Both the MPAT assessments and the frontline service delivery monitoring programmes (FSDM) are implemented in

partnership with the Offices of the Premier. FSDM is carried out through unannounced visits to selected service delivery sites

and the results are shared with the relevant line function departments, with the aim of catalysing improvements. The FSDM

programme is complemented by the Presidential Hotline and the Citizen-Based Monitoring (CBM) programme which are

also managed by this branch. The M&E Policy and Capacity Building programme is responsible for developing government-

wide M&E policy in government and provide support in implementing M&E practices through a range of capacity building

initiatives. It is also responsible for coordinating the knowledge management function of DPME.

The programme is currently made up of the following sub-programmes:

• Programme Management for Institutional Performance Monitoring and Evaluation provides

programme management and administrative support.

• Management Performance Monitoring and Support. The sub-programme has a budget of 19.8 million

for the 2014/15 financial year, which is expected to increase to 24.7 million over the MTEF period due to the creation

of the Directorate: Government Performance Information. The sub-programme consists of the following:

– Directorate: Management Performance Assessment responsible for the Management Performance Assessment

Tool (MPAT)

– Directorate: Government Performance Information that provides oversight, direction and regulation in respect

of strategic and annual performance planning in government.

• Presidential Frontline Service Delivery Performance Monitoring and Support. The sub-

programme has a budget of R36.7 million for the 2014/15 financial year, which is expected to increase to R42.0

million over the MTEF period. The sub-programme consists of the following:

– Directorate: Presidential FSDM Systems and Processes

– Directorate: Presidential FSDM Implementation

– Directorate: Citizens Based Service Delivery Monitoring

– Directorate: Presidential Hotline

• M&E policy and capacity building. The Chief Directorate has a budget of R7.3m for the 2014/15 financial

year, which is expected to increase to R8.2 million over the MTEF period.

36


3.1

S

ub

-pro

gra

mm

e:

Ma

na

ge

me

nt

Pe

rfo

rma

nce

Mo

nit

ori

ng

an

d S

up

po

rt

Ma

na

gem

ent

Per

form

an

ce M

on

ito

rin

g a

nd

Su

pp

ort

: O

utp

uts

, In

dic

ato

rs,

Au

dit

ed P

erfo

rma

nce

an

d M

TE

F T

arg

ets

Ob

ject

ive

/O

utp

ut

Pe

rfo

rman

ce

Ind

icat

or/

s

Au

dit

ed

/ A

ctu

al

Pe

rfo

rman

ce2

01

3-2

01

4

Bas

eli

ne

P

erf

orm

an

ce

Est

imat

ed

P

erf

orm

an

ce/

Targ

ets

20

14

-2

01

5

Me

diu

m-t

erm

targ

ets

20

11

-20

12

20

12

-20

13

20

15

-20

16

20

16

-20

17

20

17

-20

18

Man

agem

ent

Perfo

rman

ce

Ass

essm

ent

Tool

(M

PAT

)

Upd

ated

MPA

T

filed

on

M-d

rive

N/A

- as

sess

men

ts

only

sta

rted

in

Nov

embe

r 20

11

MPA

T u

pdat

ed

and

appr

oved

by

Dire

ctor

G

ener

al b

y th

e en

d of

Aug

ust

2012

MPA

T u

pdat

ed

and

appr

oved

by

Dire

ctor

Gen

eral

an

d la

unch

ed

by t

he e

nd o

f A

ugus

t ea

ch y

ear

MPA

T u

pdat

ed

and

appr

oved

by

Dire

ctor

Gen

eral

by

Sept

embe

r 20

14

MPA

T u

pdat

ed a

nd a

ppro

ved

by D

irect

or G

ener

al

and

laun

ched

by

the

end

of A

ugus

t ea

ch y

ear

Perc

enta

ge

of n

atio

nal

and

prov

inci

al

depa

rtm

ents

w

hose

HO

Ds

have

sig

ned

off t

heir

MPA

T

asse

ssm

ents

on

MPA

T S

yste

m

by t

he s

tipul

ated

du

e da

te

N/A

N/A

100%

90%

of d

epar

tmen

ts

com

plet

e M

PAT

and

ha

ve t

hem

sig

ned

off

by t

heir

HO

Ds

by

31 O

ctob

er 2

013

90%

Con

solid

ated

M

PAT

rep

ort

subm

itted

to

Cab

inet

N/A

Rep

ort

to

Cab

inet

by

June

20

12

MPA

T r

epor

t su

bmitt

ed t

o C

abin

et b

y en

d Ju

ne 2

013

MPA

T r

epor

t su

bmitt

ed to

Cab

inet

by

31

Aug

ust

2014

MPA

T r

epor

t su

bmitt

ed t

o C

abin

et b

y en

d Ju

ne o

f ea

ch y

ear

37


Ma

na

gem

ent

Per

form

an

ce M

on

ito

rin

g a

nd

Su

pp

ort

: O

utp

uts

, In

dic

ato

rs,

Au

dit

ed P

erfo

rma

nce

an

d M

TE

F T

arg

ets

Ob

ject

ive

/O

utp

ut

Pe

rfo

rman

ce

Ind

icat

or/

s

Au

dit

ed

/ A

ctu

al

Pe

rfo

rman

ce2

01

3-2

01

4

Bas

eli

ne

P

erf

orm

an

ce

Est

imat

ed

P

erf

orm

an

ce/

Targ

ets

20

14

-2

01

5

Me

diu

m-t

erm

targ

ets

20

11

-20

12

20

12

-20

13

20

15

-20

16

20

16

-20

17

20

17

-20

18

MPA

T le

arni

ng

even

ts a

nd

case

stu

dies

de

velo

ped

from

be

st p

erfo

rmin

g de

part

men

ts

and

shar

ed

with

oth

er

depa

rtm

ents

to

pro

mot

e im

prov

emen

ts

N/A

8 M

PAT

1.1

ca

se s

tudi

es

docu

men

ted,

pu

blish

ed o

n w

ebsit

e an

d m

aste

r cl

ass

held

9 M

PAT

1.2

ca

se s

tudi

es

docu

men

ted

publ

ished

on

web

site,

mas

ter

clas

s he

ld a

nd

pres

enta

tions

m

ade

at n

atio

nal

and

prov

inci

al

laun

ches

Doc

umen

t 8

case

stu

dies

on

best

pra

ctic

e de

part

men

ts a

nd

publ

ish o

n w

ebsit

e by

end

June

201

4

Doc

umen

t 8

case

stu

dies

on

best

pra

ctic

e de

part

men

ts b

y en

d Ju

ne e

ach

year

Con

vene

tw

o le

arni

ng w

orks

hop

for

two

key

perfo

rman

ce a

reas

ba

sed

on t

he c

ase

stud

ies

by 3

0 Se

ptem

ber

2014

Con

vene

tw

o le

arni

ng w

orks

hops

for

two

key

perfo

rman

ce a

reas

bas

ed o

n th

e ca

se s

tudi

es b

y 30

Se

ptem

ber

each

yea

r

FOSA

D w

ork

plan

Num

ber

of

mon

itorin

g re

port

s su

bmitt

ed

to F

OSA

D

secr

etar

iat

Key

indi

cato

rs

appr

oved

by

FOSA

D a

nd

Cab

inet

5 m

onito

ring

repo

rts

subm

itted

to

FOSA

D

10 m

onito

ring

repo

rts

subm

itted

to

FOSA

D

5 m

onito

ring

repo

rts

subm

itted

to

FOSA

D a

s pe

r FO

SAD

Man

co

mee

ting

sche

dule

4 m

onito

ring

repo

rts

subm

itted

to

FOSA

D

4 m

onito

ring

repo

rts

subm

itted

to

FOSA

D

Stre

ngth

enin

g op

erat

ions

m

anag

emen

t pr

actic

e in

the

pu

blic

ser

vice

Num

ber

of

depa

rtm

ents

an

d ca

se s

tudy

re

sear

ch r

epor

ts

prod

uced

on

oper

atio

ns

man

agem

ent

N/A

N/A

OPS

–U

P bu

sines

s ca

se

and

busin

ess

plan

de

velo

ped

2 de

part

men

ts

recr

uite

d an

d en

rolle

d to

pa

rtic

ipat

e in

the

pr

ogra

mm

e

Con

duct

cas

e st

udy

rese

arch

on

ope

ratio

ns

man

agem

ent

in t

wo

depa

rtm

ents

2 de

part

men

ts

recr

uite

d an

d en

rolle

d to

pa

rtic

ipat

e in

th

e pr

ogra

mm

e

Ad-

hoc

rese

arch

on

the

effe

ctiv

enes

s of

the

im

plem

enta

tion

proc

ess

Wor

k bo

ok

and

sylla

bus

in o

pera

tions

m

anag

emen

t fo

r th

e pu

blic

se

rvic

e de

velo

ped

Dev

elop

O

pera

tions

M

anag

emen

t bo

dy o

f kn

owle

dge

in t

he P

ublic

Se

ctor

38


Ma

na

gem

ent

Per

form

an

ce M

on

ito

rin

g a

nd

Su

pp

ort

: O

utp

uts

, In

dic

ato

rs,

Au

dit

ed P

erfo

rma

nce

an

d M

TE

F T

arg

ets

Ob

ject

ive

/O

utp

ut

Pe

rfo

rman

ce

Ind

icat

or/

s

Au

dit

ed

/ A

ctu

al

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rfo

rman

ce2

01

3-2

01

4

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eli

ne

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erf

orm

an

ce

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imat

ed

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erf

orm

an

ce/

Targ

ets

20

14

-2

01

5

Me

diu

m-t

erm

targ

ets

20

11

-20

12

20

12

-20

13

20

15

-20

16

20

16

-20

17

20

17

-20

18

Stra

tegi

c an

d A

nnua

l Pe

rform

ance

Pl

anni

ng,

mon

itorin

g an

d re

port

ing

Ass

essm

ent

repo

rt le

adin

g to

rev

ised

fram

ewor

k fo

r pl

anni

ng,

repo

rtin

g an

d m

onito

ring

by

Mar

ch 2

016

N/A

N/A

N/A

Prod

uce

an

asse

ssm

ent

repo

rt

on t

he e

xist

ing

fram

ewor

k by

Mar

ch

2015

, app

rove

d by

D

G

Rev

ised

fram

ewor

k iss

ued

by

Mar

ch 2

016.

`-

Perc

enta

ge o

f de

part

men

ts

whi

ch s

ubm

it th

eir A

PPs

to

DPM

E fo

r w

hich

D

PME

issue

s al

ignm

ent

lett

ers

N/A

33 le

tter

s w

ere

prep

ared

on

alig

nmen

t of

APP

s to

th

e D

eliv

ery

Agr

eem

ents

33 le

tter

s w

ere

prep

ared

on

alig

nmen

t of

APP

s to

th

e D

eliv

ery

Agr

eem

ents

Writ

e al

ignm

ent

lett

ers

to 9

0% o

f na

tiona

l dep

artm

ents

w

hich

sub

mit

thei

r A

PPs

to D

PME,

w

ithin

tw

o m

onth

s of

the

dep

artm

ent

havi

ng s

ubm

itted

th

eir

plan

s

Writ

e al

ignm

ent

lett

ers

to a

ll na

tiona

l dep

artm

ents

an

d O

ffice

s of

the

Pre

mie

r w

ithin

tw

o m

onth

s of

th

e de

part

men

t ha

ving

sub

mitt

ed t

heir

plan

s

39


Ma

na

gem

ent

Per

form

an

ce M

on

ito

rin

g a

nd

Su

pp

ort

: Q

ua

rter

ly t

arg

ets

for

2014-1

5

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ject

ive

/O

utp

ut

Pe

rfo

rman

ce

Ind

icat

or/

sR

ep

ort

ing

pe

rio

dT

arg

ets

2

01

4-2

01

5M

ean

s o

f V

eri

fica

tio

n

Qu

art

erl

y t

arg

ets

1st (

apr

-June

)2nd

(Ju

ly-S

ept)

3rd (O

ct-d

ec)

4th (J

an-M

arch

)

Man

agem

ent

Perfo

rman

ce

Ass

essm

ent

Tool

(M

PAT

)

Upd

ated

MPA

T

filed

on

M-d

rive

Ann

ually

MPA

T u

pdat

ed

and

appr

oved

by

Dire

ctor

Gen

eral

by

Sep

tem

ber

2014

MPA

T 2

014

Stan

dard

G

uide

lines

-R

evie

w

stan

dard

s M

PAT

and

su

bmit

to D

G

for

appr

oval

by

30 S

epte

mbe

r 20

14

--

Perc

enta

ge

of n

atio

nal

and

prov

inci

al

depa

rtm

ents

w

hose

HO

Ds

have

sig

ned

off t

heir

MPA

T

asse

ssm

ents

on

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T S

yste

m b

y th

e st

ipul

ated

due

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te

Ann

ually

90%

of

depa

rtm

ents

co

mpl

ete

MPA

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and

have

the

m

signe

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f by

thei

r H

OD

s by

31

Oct

ober

201

3

HoD

sig

n-of

f ca

ptur

ed o

n M

PAT

IT

sys

tem

--

90%

nat

iona

l an

d pr

ovin

cial

de

part

men

ts

by 3

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ctob

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-

Con

solid

ated

M

PAT

rep

ort

subm

itted

to

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inet

Ann

ually

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PAT

rep

ort

subm

itted

to

Cab

inet

by

31

Aug

ust

2014

Ann

ual n

atio

nal

over

view

rep

ort

on M

PAT

res

ults

pr

oduc

ed a

nd

subm

itted

to

Cab

inet

-C

onso

lidat

ed

2013

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T

repo

rt

subm

itted

to

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inet

by

31

Aug

ust

2014

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PAT

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4 re

sults

re

leas

ed t

o de

part

men

ts

by 3

1 Ja

nuar

y 20

15

40


Ma

na

gem

ent

Per

form

an

ce M

on

ito

rin

g a

nd

Su

pp

ort

: Q

ua

rter

ly t

arg

ets

for

2014-1

5

Ob

ject

ive

/O

utp

ut

Pe

rfo

rman

ce

Ind

icat

or/

sR

ep

ort

ing

pe

rio

dT

arg

ets

2

01

4-2

01

5M

ean

s o

f V

eri

fica

tio

n

Qu

art

erl

y t

arg

ets

1st (

apr

-June

)2nd

(Ju

ly-S

ept)

3rd (O

ct-d

ec)

4th (J

an-M

arch

)

MPA

T le

arni

ng

even

ts a

nd

case

stu

dies

de

velo

ped

from

be

st p

erfo

rmin

g de

part

men

ts

shar

ed w

ith o

ther

de

part

men

ts

to p

rom

ote

impr

ovem

ents

Ann

ually

Doc

umen

t 8

case

stu

dies

on

best

pra

ctic

e de

part

men

ts a

nd

publ

ish o

n w

ebsit

e

by e

nd Ju

ne 2

014

Cas

e st

udy

docu

men

tsD

ocum

ent

8 ca

se s

tudi

es o

n be

st p

ract

ice

depa

rtm

ents

pe

r ke

y pe

rform

ance

ar

ea b

y en

d Ju

ne 2

014

and

publ

ish o

n w

ebsit

e

--

-

Con

vene

tw

o le

arni

ng w

orks

hop

for

two

key

perfo

rman

ce a

reas

ba

sed

on t

he c

ase

stud

ies

by 3

0 Se

ptem

ber

2014

Wor

ksho

p ag

enda

s an

d at

tend

ance

re

gist

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onve

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two

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orks

hops

fo

r tw

o ke

y pe

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ar

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cas

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s by

30

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embe

r 20

14

--

FOSA

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ork

plan

N

umbe

r of

m

onito

ring

repo

rts

subm

itted

to

FO

SAD

se

cret

aria

t

4 m

onito

ring

repo

rts

subm

itted

to

FO

SAD

4 FO

SAD

rep

orts

an

d pr

oof o

f em

ail

of s

ubm

issio

n

11

11

41


Ma

na

gem

ent

Per

form

an

ce M

on

ito

rin

g a

nd

Su

pp

ort

: Q

ua

rter

ly t

arg

ets

for

2014-1

5

Ob

ject

ive

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utp

ut

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rman

ce

Ind

icat

or/

sR

ep

ort

ing

pe

rio

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arg

ets

2

01

4-2

01

5M

ean

s o

f V

eri

fica

tio

n

Qu

art

erl

y t

arg

ets

1st (

apr

-June

)2nd

(Ju

ly-S

ept)

3rd (O

ct-d

ec)

4th (J

an-M

arch

)

Stre

ngth

enin

g op

erat

ions

m

anag

emen

t pr

actic

e in

the

pu

blic

ser

vice

Num

ber

of

depa

rtm

ents

an

d ca

se s

tudy

re

sear

ch r

epor

ts

prod

uced

on

oper

atio

ns

man

agem

ent

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rter

ly2

depa

rtm

ents

re

crui

ted

and

enro

lled

to

part

icip

ate

in t

he

prog

ram

me

Con

duct

cas

e st

udy

rese

arch

on

ope

ratio

ns

man

agem

ent

in

two

depa

rtm

ents

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oran

dum

of

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eem

ent

betw

een

part

icip

atin

g de

part

men

ts a

nd

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2 de

part

men

ts

recr

uite

d an

d en

rolle

d to

pa

rtic

ipat

e in

the

pr

ogra

mm

e

Con

duct

cas

e st

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arch

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ope

ratio

ns

man

agem

ent

in t

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re

crui

ted

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Prod

uce

rese

arch

re

port

s

-

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d A

nnua

l Pe

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Pl

anni

ng,

mon

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g an

d re

port

ing

Ass

essm

ent r

epor

t le

adin

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ised

fram

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k fo

r pl

anni

ng, r

epor

ting

and

mon

itorin

g by

M

arch

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6

Ann

ual

Prod

uce

an

asse

ssm

ent

repo

rt

on t

he e

xist

ing

fram

ewor

k by

M

arch

201

5,

appr

oved

by

DG

Ass

essm

ent

repo

rt, a

ppro

val

by D

G

-C

ondu

ct

revi

ew a

nd

prod

uce

1st

draf

t of

the

as

sess

men

t re

port

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lised

as

sess

men

t re

port

and

su

bmit

to D

G

for

appr

oval

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enta

ge o

f de

part

men

ts

whi

ch s

ubm

it th

eir

APP

s to

DPM

E fo

r w

hich

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E iss

ues

alig

nmen

t le

tter

s

Bi-a

nnua

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alig

nmen

t le

tter

s to

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of

nat

iona

l de

part

men

ts

whi

ch s

ubm

it th

eir

APP

s to

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with

in t

wo

mon

ths

of t

he d

epar

tmen

t ha

ving

sub

mitt

ed

thei

r pl

ans

Lett

er o

f adv

ice

issue

d to

de

part

men

ts

-Iss

ue le

tter

s to

at

90%

de

part

men

ts

that

sub

mitt

ed

thei

r 1st

dra

ft A

PP a

nd o

r st

rate

gic

plan

s

Issue

lett

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to a

t 90

% o

f de

part

men

ts

that

sub

mitt

ed

thei

r 2nd

dra

ft A

PP a

nd o

r st

rate

gic

plan

s

-

42


3.2

S

ub

-pro

gra

mm

e:

Pre

sid

en

tia

l F

ron

tlin

e S

erv

ice

De

liv

ery

Pe

rfo

rma

nce

Mo

nit

ori

ng

Su

pp

ort

Pre

sid

enti

al

Fro

ntl

ine

Serv

ice

Del

iver

y P

erfo

rma

nce

Mo

nit

ori

ng

an

d S

up

po

rt:

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tpu

ts,

Ind

ica

tors

, A

ud

ited

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form

an

ce a

nd

MT

EF

Ta

rget

s

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ject

ive

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utp

ut

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rfo

rman

ce

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icat

or/

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dit

ed

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ce2

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ne

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ce

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ed

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erf

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ets

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14

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diu

m-t

erm

targ

ets

20

11

-20

12

20

12

-20

13

20

15

-20

16

20

16

-20

17

20

17

-20

18

Citi

zen-

Base

d M

onito

ring

(CBM

) Su

ppor

t Pr

ogra

mm

e

Num

ber

of

citiz

en-b

ased

im

plem

enta

tion

mon

itorin

g re

port

s on

ta

rget

ed fr

ontli

ne

serv

ice

deliv

ery

sites

Con

sulta

tion

with

civ

il so

ciet

y an

d go

vern

men

t de

part

men

ts

rega

rdin

g ci

tizen

-bas

ed

mon

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g

Polic

y fr

amew

ork

for

citiz

en-b

ased

m

onito

ring

prog

ram

me

appr

oved

by

Min

ister

•Po

licy

fram

ewor

k fo

r st

reng

then

ing

citiz

en-b

ased

m

onito

ring

appr

oved

by

Cab

inet

•C

itize

n-Ba

sed

Mon

itorin

g pi

lot

initi

ated

in

5 fa

cilit

ies

Prod

uce

2 six

-mon

thly

pr

ogre

ss r

epor

ts

on im

plem

enta

tion

of C

itize

n-ba

sed

mon

itorin

g pi

lots

co

nduc

ted

in 3

de

part

men

ts s

igne

d of

f by

the

prog

ram

me

man

ager

Prod

uce

six m

onth

ly C

itize

n-ba

sed

mon

itorin

g im

plem

enta

tion

repo

rts

whe

re t

he a

ppro

ach

has

been

impl

emen

ted

Num

ber

of

publ

icat

ions

and

C

BM k

now

ledg

e sh

arin

g ev

ents

•T

hree

bas

elin

e ca

se s

tudi

es

•Tw

o le

arni

ng

publ

icat

ions

•O

ne C

BM

know

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e sh

arin

g ev

ent

•Fo

ur le

arni

ng

publ

icat

ions

ava

ilabl

e on

DPM

E w

ebsit

e

•O

ne C

BM

know

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e sh

arin

g ev

ent

conv

ened

Prod

uce

CBM

lear

ning

sup

port

pla

n de

tailin

g nu

mbe

r of

pub

licat

ions

and

lear

ning

eve

nts

whi

ch is

app

rove

d an

d im

plem

ente

d

Pres

iden

tial

Hot

line

Num

ber

of

DPM

E ca

se

reso

lutio

n re

port

s su

bmitt

ed t

o FO

SAD

Man

co,

G&

A C

lust

er a

nd

PCC

Mon

thly

re

solu

tion

repo

rts

to

FOSA

D M

anco

, re

solu

tion

repo

rts

to G

&A

C

lust

er t

wic

e pe

r an

num

and

1

repo

rt t

o PC

C p

er a

nnum

Hot

line

case

re

solu

tion

repo

rts:

4 to

FO

SAD

M

anco

, 2

to G

&A

C

lust

er a

nd 1

to

PCC

Prod

uce

and

subm

it H

otlin

e ca

se r

esol

utio

n re

port

s: 4

to F

OSA

D

Man

co ,

2 to

G&

A

Clu

ster

and

1 t

o PC

C

Hot

line

case

res

olut

ion

repo

rts:

4 to

FO

SAD

M

anco

, 2

to G

&A

Clu

ster

and

1 t

o PC

C

43


Pre

sid

enti

al

Fro

ntl

ine

Serv

ice

Del

iver

y P

erfo

rma

nce

Mo

nit

ori

ng

an

d S

up

po

rt:

Ou

tpu

ts,

Ind

ica

tors

, A

ud

ited

Per

form

an

ce a

nd

MT

EF

Ta

rget

s

Ob

ject

ive

/O

utp

ut

Pe

rfo

rman

ce

Ind

icat

or/

s

Au

dit

ed

/ A

ctu

al

Pe

rfo

rman

ce2

01

3-2

01

4

Bas

eli

ne

P

erf

orm

an

ce

Est

imat

ed

P

erf

orm

an

ce/

Targ

ets

20

14

-20

15

Me

diu

m-t

erm

targ

ets

20

11

-20

12

20

12

-20

13

20

15

-20

16

20

16

-20

17

20

17

-20

18

Num

ber

of

Pres

iden

tial

Hot

line

case

stu

dies

, co

mpl

aint

tr

end

repo

rts

prod

uced

Hot

line

case

st

udie

s an

d co

mpl

aint

s tr

ends

rep

orts

pr

oduc

ed a

t th

e en

d of

the

fin

anci

al y

ear

Hot

line

case

st

udie

s an

d co

mpl

aint

s tr

ends

re

port

s pr

oduc

ed

at t

he e

nd o

f the

fin

anci

al y

ear

10 P

resid

entia

l Hot

line

case

stu

dies

and

3

com

plai

nts

tren

d re

port

s pr

oduc

ed b

y en

d of

the

fina

ncia

l yea

r an

d po

sted

on

m-d

rive

10 P

resid

entia

l Hot

line

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PART C

links to other plans

52


PART C: LINKS TO OTHER PLANS

1. linkS tO lOng teRM infRaStRUCtURe and OtheR Capital aSSetS

Not applicable

2. COnditiOnal gRantS

Not applicable

3. pUBliC entitieS

Not applicable

4. pUBliC pRiVate paRtneRShipS

Not applicable

53


ANNEXURE 1: INDICATOR DESCRIPTORS

1. pROgRaMMe 1: adMiniStRatiOn

Office of the DG

indicator title: Approved Strategic Plan, APP, quarterly reports and audited Annual Report

Short Definition: Ensure that all departmental plans and reports are timely developed and reported on in line with regulations and guidelines

purpose/importance: To provide strategic direction for the department and promote accountability and good corporate governance

Source/Collection of data: Strategic Plan, APP, Quarterly and Annual Reports filed in the DPME filing system

Method of calculation: Simple count and verification of the compliance of plans and reports with NT guidelines, approval by EA and proof of submission by due date

data limitations: Inability of programmes to keep and provide valid performance information by due date

type of indicator: Output

Calculation type: Non-cumulative (plans) and Cumulative (reports)

Reportng Cycle: Quarterly and Annually

new indicator: No

desired performance: 2014-2019 Strategic Plan and 2015-16 APP developed according to National Treasury guidelines and approved by the Executing Authority and submitted to Parliament on time according to deadlines set by Parliament. Quarterly reports approved by Executing Authority and submitted to National Treasury within 30 days of the end of the quarter. Audited Annual Report approved and submitted to National Treasury and Parliament within stipulated time frames

indicator Responsibility: Head of Office of the DG

indicator title: An approved communication plan and implementation reports depicting the percentage progress on implementation of activities in the plan

Short Definition: Monitoring of implementation of the Communication Plan

purpose/importance: To ensure effective communication with both internal and external stakeholders

Source/Collection of data: Approved plan and reports generated on the implementation of the plan

Method of calculation: Evidence of approval and calculation of the number of completed activities in the communication plan divided by total number of activities expressed as a percentage

data limitations: None

type of indicator: Performance

Calculation type: Cummulative

Reportng Cycle: Quarterly

new indicator: No

54


desired performance: Annual Communication Plan approved by DG by 30 April 2014. 70% of activities described in Communications Plan implemented by the end of the financial year

indicator Responsibility: Director: Communication

indicator title: An approved MPAT and audit improvement plan/s and progress reports on percentage completion of activities in the improvement plan

Short Definition: Measures the implementing of improvements aimed at improving MPAT assessment scores and audit outcomes

purpose/importance: Address weaknesses in management practices

Source/Collection of data: Data is extracted from MPAT and audit improvement plan and reports against the plan

Method of calculation: Simple count and verification of completed activities versus planned activities expressed as a percentage



Calculation type: Cumulative


new indicator: No

desired performance: Improvement plan approved by Director General by 30 June 2014. Complete 80% of activities in improvement plan and produce quarterly reports

indicator Responsibility: Director: Office of the DG

Risk Management

indicator title: Approved Risk register

Short Definition: Risk register to identify risks and mitigating actions

purpose/importance: To identify and mitigate risks that might hamper achievement of departmental objectives

Source/Collection of data: Risk registers and minutes of Risk management Committee

Method of calculation: Simple count and verification of existence of updated risk register and minutes proving approval by Risk Committee



Calculation type: Non-cumulative

Reportng Cycle: Annually

new indicator: No

desired performance: Risk register updated and approved by Risk Management Committee by 31 March 2015

indicator Responsibility: Chief Risk Officer

55


indicator title: Number of progress reports on implementation of the risk management plan submitted to Risk and Audit Committees

Short Definition: Monitor the implementation of risk management

purpose/importance: To identify and manage risks

Source/Collection of data: Quarterly risk reports and minutes of Risk management and Audit Committee

Method of calculation: Simple count and verification of the presence of quarterly reports and proof of submission to Risk Management and Audit Committee





new indicator: No

desired performance: Produce and submit 4 reports to Risk Management and Audit Committees

indicator Responsibility: Chief Risk Officer

Internal Audit

indicator title: 3 year rolling strategic internal audit plan and annual audit plan approved by audit Committee

Short Definition: Indicator of whether internal audit is planned and implemented

purpose/importance: To evaluate the effectiveness of internal controls

Source/Collection of data: 3-year strategic internal audit plan and annual audit plan

Method of calculation: Simple count and verification of presence of the plans




Reportng Cycle: Annually

new indicator: No

desired performance: Produce a 3 year rolling strategic internal audit plan and an annual implementation audit plan and submit to AC for approval by 30 June 2014

indicator Responsibility: Chief Audit Executive

56


indicator title: Number of progress reports against annual audit plan submitted to Audit Committee and management

Short Definition: Indicator of whether annual internal audit plan is implemented

purpose/importance: To provide reports to management and Audit Committee about the status of management practices

Source/Collection of data: Internal Audit Plan; Progress reports and minutes of Audit Committee

Method of calculation: Simple count and verification of the number of reports produced and proof of submission to Audit Committee





new indicator: No

desired performance: Produce and submit 4 internal audit reports to Audit to Committee

indicator Responsibility: Chief Audit Executive

Human Resources

indicator title: Percentage of vacancies

Short Definition: Measurement of the average rate of vacancies in the department

purpose/importance: To ensure all vacant posts are filled on time

Source/Collection of data: Persal reports and manual data base

Method of calculation: Number of vacancies divided by number of approved posts expressed in percentage showing 10% vacancy rate

data limitations: Risk of days in filling post tdue to security clearance delays




new indicator: No

desired performance: 10% or less on average over the full financial year

indicator Responsibility: Director: Human Resources Management

indicator title: Percentage of performance agreements, reviews and assessments concluded and moderated on time

Short Definition: Measure of the efficiency of performance management processes in the department

purpose/importance: To efficiently implement the performance management and development system

Source/Collection of data: Submission analysis report.

Method of calculation: Number agreements, reviews and assesment submitted divided by total staff compliment expressed as a percentage showing 90% compliance

57


data limitations: Risk of incorrect information being captured and abscence of some staff members during submission due dates




new indicator: No

desired performance: Achieve 90% submissions of performance agreements, reviews and assessments by due dates


indicator title: Approved Workplace Skills Plan(WSP) and percentage of (WSP) targets achieved

Short Definition: Measure whether the Workplace Skills Plan of the department is being implemented

purpose/importance: To ensure that staff are appropriately skilled and competent to deliver on the mandate of the department

Source/Collection of data: Approved WSP Plan and Manual training database

Method of calculation: Approved WSP Plan and number of targets achieved divided by total number of targets in the WSP expressed as a percentage

data limitations: Risk of late submission resulting in late or incomplete submission




new indicator: No

desired performance: WSP approved by DG by 30 April 2014. Achieve 80% of targets in the WSP by the end of the financial year


58


Financial Management

indicator title: Percentage of budget spent by the end of the financial year

Short Definition: Indicator of whether the department is monitoring expenditure versus budget

purpose/importance: To ensure that the Department spends the budget in order to achieve its strategic objectives

Source/Collection of data: Expenditure reports

Method of calculation: Budget spent as a percentage of approved drawings





new indicator: No

desired performance: Achieve at least 98% by end of financial year

indicator Responsibility: Chief Financial Officer

indicator title: Unqualified annual financial statements

Short Definition: The indicator measures the quality of annual financial statements

purpose/importance: To assess the level of level of compliance with legislation, regulations and accounting standards

Source/Collection of data: Audited annual financial statements

Method of calculation: AGSA audit outcomes report indicating unqualified audit opinion




Reportng Cycle: Annual

new indicator: No

desired performance: Achieve unqualified audit opinion on financial statements in the annual report

indicator Responsibility: Chief Financial Officer

59


Office of the Chief Information Officer

indicator title: Number of reports indicating targeted percentage achievement of ICT systems standards as stipulated in the standards document

Short Definition: Minimum required standards as set by DPSA for systems usability, data recovery and security

purpose/importance: Ensure that DPME ICT systems are effective and data is secured

Source/Collection of data: Monthly departmental systems health report from service providers and departmental ICT system

Method of calculation: Simple count of the number of reports produced and a sytems generated and analysis report done on data generated showing 85%




Reporting Cycle: Monthly

new indicator: No

desired performance: Produce 4 quarterly reports annually indicating 85% achievement of ICT systems standards on average during the course of the financial year

indicator Responsibility: Director: ICT Infrastructure

indicator title: Approved Business application plan and reports indicating percentage achievement of the implementation of activities in the business applications plan

Short Definition: Implementation and alignment of business applications to the needs of DPME

purpose/importance: To support efficient achievement of departmental strategic objectives

Source/Collection of data: Approved business applications plan and reports indicating percentatge achivement of activites in the business applications plan

Method of calculation: Simple count and verification of approved plan by 30 Jun3 2014 and reports indicating the number of activities in the business applications plan achieved divided by total number of targeted activities expressed as a percentage




Reporting Cycle: Quarterly

new indicator: No

desired performance: Business applications plan produced and approved by the CIO by 30 June 2014. 80% of activities in the plan implemented by the end of the financial year

indicator Responsibility: Director: Business Intelligence

60


2. pROgRaMMe 2: OUtCOMeS MOnitORing and eValUatiOn

Outcomes Support

indicator title: MTSF and related Delivery Agreements produced and/or revised

Short Definition: Revision of MTSF and or Delivery Agreements based on new developments

purpose/importance: The review is necessary to ensure that emerging changes are taken into account during the implementation of the Delivery Agreements

Source/Collection of data: Proof of submission for approval by new Cabinet , revised delivery agreements/ Minutes of IF meetings

Method of calculation: Simple verification of submission to Cabinet and existence of delivery agreements for 14 outcomes (where applicable)

data limitations: Risk of responsible departments not convening meetings to review documents



Reporting Cycle: Annually

new indicator: No

desired performance: MTSF 2014-2019 submitted for approval by the new Cabinet December 2014 and required delivery agreements finalised by March 2015

indicator Responsibility: DDG: Outcomes Monitoring and Evaluation Branch

indicator title: Number of Outcome Monitoring Reports for each outcome prepared and submitted to Cabinet as required by Cabinet

Short Definition: Monitoring reports measure progress against targets set in each outcome and are used to inform the relevant Cabinet Committee to enable them to take appropriate actions

purpose/importance: To update the relevant Cabinet Committees on progress with the implementation of each Delivery Agreement

Source/Collection of data: 14 monitoring reports (1 for each outcome) and proof of submission to Cabinet

Method of calculation: Simple count and verification of the presence of the report and proof of submission to Cabinet by 31 March 2015

data limitations: Risk of departments providing wrong data


Calculation type: Non-Cumulative


new indicator: No

desired performance: Produce 1 reports per outcome (14 reports) by 31 March 2015


61


Indicator Title: Summary Outcomes Report covering all outcomes prepared and submitted to Cabinet

Short Definition: A summary outcome monitoring report covering progress made on the implementation of outcomes

Purpose/Importance: To provide an overall summary picture of the progress against targets for all outcomes

Source/Collection of Data: POA system and proof of submission to Cabinet

Method of calculation: Simple count and verification of the presence of the summary report and proof of submission to Cabinet in the form of the reports being on the Cabinet drive by 31 March 2015

Data Limitations: None

Type of Indicator: Output

Calculation Type: Non-Cumulative


New Indicator: No

Desired Performance: Produce 1 integrated Summary Outcomes report by 31 March 2015

Indicator Responsibility: DDG: Outcomes Monitoring and Evaluation Branch

Indicator Title: Percentage of Cabinet memoranda (excluding memoranda from the Presidency and memoranda relating to appointments) for which briefing notes are prepared and provided to political principals in the Presidency at least a day before Cabinet or Cabinet Committee meeting

Short Definition: Number of briefing notes prepared based on submitted Cabinet Memoranda for Cabinet/Cabinet Committees

Purpose/Importance: Provide advice to political principals on memoranda submitted by departments on issues of substance

Source/Collection of Data: Cabinet memo and briefing notes

Method of calculation: Total number of briefing notes divided by total substantive memoranda (excluded as per indicator) for which briefing notes are prepared expressed in percentage calculated on a quarterly basis to achieve an average of 80% and which are provided to political principals at least a day before Cabinet or Cabinet Committee



Calculation Type: Non-Cumulative


New Indicator: No

Desired Performance: Quality advice is provided to political principals for well informed decision making

Indicator Responsibility: DDG: Outcomes Monitoring and Evaluation Branch

62


indicator title: Percentage of Presidency executive monitoring visits for which briefing notes and reports are prepared and submitted to the executive

Short Definition: Briefing notes and monitoring reports prepared to inform and enable political principals to perform M&E activities

purpose/importance: To provide information to assist political principals with monitoring and evaluation initiatives

Source/Collection of data: Briefing notes and implementation reports

Method of calculation: Total number of briefing notes /reports prepared divided by total number of executive monitoring visits undertaken for which DPME is involved expressed in percentage





new indicator: No

desired performance: Achieve a quarterly average of 80% for all briefing notes and reports prepared on executive monitoring


Revitalising Distressed Mining Communities

indicator title: Number of monitoring reports to assess progress on the four outcomes defined in the Special Presidential Package SPP to Inter-Ministerial Committee (IMC)

Short Definition: Monitoring Reports on Special Presidential Package on distressed mining towns

purpose/importance: To track the implementation of four outcomes defined in the SPP

Source/Collection of data: Progress reports from core departments responsible for implementation of the revitalisation plan

Method of calculation: Counting and verification of the presence of reports on outcomes defined in the SPP and proof of submission to IMC

data limitations: Risk of inaccuracy of core department’s progress reports backed by verifiable data




new indicator: Yes

desired performance: Produce 3 monitoring reports on outcomes defined in the SPP and submit to IMC

indicator Responsibility: Chief Director: Revitalising Distressed Mining Communities

63


indicator title: Number of briefing notes on mining towns and labour sending areas submitted to Minister : PME as coordinating Minister for the IMC on Revitalizing Distressed Mining Communities

Short Definition: Briefing notes on mining towns

purpose/importance: To advise political principals on issues relating to distressed mining towns

Source/Collection of data: Proof of submission of briefing notes to Minister

Method of calculation: Simple count and verification of briefing notes produced and proof of submission to Minister





new indicator: Yes

desired performance: At least 3 briefing notes by end of the financial year

indicator Responsibility: Chief Director: Revitalising Distressed Mining Communities

Local Government Performance Assessment

indicator title Approved Local Government Management Improvement Model

Short definition Approved LGMIM standards for the assessment of management practices within municipalities

purpose/importance To develop and annually revise a tool to measure compliance with management practices at local government level

Source/collection of data Approved LGMIM filed on the M-drive

Method of calculation Verification of the presence of an approved LGMIM and approval by the DG by September 2014

data limitations None

type of indicator Output

Calculation type Non–cumulative

Reporting cycle Annually

new indicator Yes

desired performance LGMIM updated and approved by DG by the end of September 2014

indicator responsibility Head: Local Government Performance Assessment: OME Branch

64


indicator title: Number of LGMIM scorecards completed by the end of the financial year

Short Definition: Number of municipalities which submitted completed LGMIM self-assessments

purpose/importance: To assess the level of compliance by municipalities with management practices

Source/Collection of data: Excel based LGMIM self-assessment score cards

Method of calculation: Simple count of the number of completed LGMIM self-assessment score cards submitted to DPME by end of the financial year.

data limitations: Completeness of information informing the assessments as received from municipalities




new indicator: Yes

desired performance: 20 LGMIM self-assessment score cards submitted to DPME by end of the financial year

indicator Responsibility: Head: Local Government Performance Assessment: OME Branch

indicator title Number of LGMIM reports presented to Outcome 9 Implementation Forum

Short definition Annual report produced and submitted to Outcome 9 Implementation Forum

purpose/importance To provide an overview of the results of the assessments conducted

Source/collection of data Excel based LGMIM moderated score cards

Method of calculation Simple count and verification of report and proof of submission to Outcome 9 implementation forum by March 2015



Calculation type Non-cumulative


new indicator Yes

desired performance Produce and submit 1 LGMIM progress report to Outcome 9 Implementation Forum by end March 2015

indicator responsibility Head: Local Government Performance Assessment: OME Branch

65


Programme of Action (PoA) Data Support

Indicator Title: Number of reports for each outcome displayed to public within 1 month of submission to Cabinet

Short Definition: Quarterly progress reports for all outcomes displayed to the public

Purpose/Importance: Communication of progress made against outcomes

Source/Collection of Data: DPME website and proof of submission to Cabinet

Method of calculation: Simple count and verification of the presence of reports in DPME website and evidence of posting within 1 month of submission to Cabinet



Calculation Type: Non-cumulative


New Indicator: No

Desired Performance: Produce and publish 3 reports for each outcome (excluding outcomes for which the reports are classified) and have them displayed to the public on the website

Indicator Responsibility: Director: PoA

indicator title: Number of data forum meetings convened promoting sectoral coordination and data quality related to outcomes

Short Definition: A data forum is functional if it is attended by the coordinating department and other key departments and if the output of the data forum is conducive to data quality relating to outcomes monitoring

purpose/importance: Promotion of sectoral coordination and data quality

Source/Collection of data: Minutes of data forums

Method of calculation: Counting of number of data forum meetings held for each outcome





new indicator: No

desired performance: At least 31 forums held and reports compiled on their functioning

indicator Responsibility: Director: POA, Outcomes Monitoring and Evaluation Branch

66


indicator title: Published Annual Development Indicators

Short Definition: Reports on a number of indicators related to economic and social development in South Africa

purpose/importance: Communication of country progress towards meeting developmental goals

Source/Collection of data: Proof of submission of Annual Development Indicators document to Cabinet and publication

Method of calculation: Verification of completion and submission to Cabinet by October 2014 and publication on departmental website within 30 days of Cabinet approval



Calculation type: Not applicable

Reporting Cycle: Annual

new indicator: No

desired performance: Complete Annual Development Indicators submitted to Cabinet by 31 October 2014 and published on DPME website within 30 days of Cabinet approval

indicator Responsibility: DDG: OME

Evaluation and Research

Indicator title Number of National and Provincial evaluation plans approved by Cabinet and Provincial Executive Councils respectively

Short definition Approved national and provincial evaluation plans

Purpose/importance To ensure that evaluations are completed

Source/collection of data Cabinet minutes for national plan and e-mail or letter from Office of the Premier confirming Provincial Executive Council approval of provincial plan

Method of calculation Simple count of number of approvals by Cabinet and Provincial Executive Councils

Data limitations Reliance on Provinces, particularly Provincial Executive Council

Type of indicator Output

Calculation type Cumulative


New indicator No

Desired performance National Evaluation Plan approved by Cabinet by March 2015 and 5 Provincial Evaluation Plans approved by Provincial Executive Councils by March 2015 (2 new)

Indicator responsibility Head: Evaluation and Research, OME Branch

67


indicator title Number of evaluation reports approved by evaluation steering committees by the end of the financial year

Short definition Indication of number of completed evaluations

purpose/importance Indicates how many evaluations are being carried out

Source/collection of data Evaluation plan and evaluation reports on the DPME website

Method of calculation Simple count and verification of evaluation reports approved by the evaluation steering committee





new indicator No

desired performance 8 evaluation reports approved by evaluation steering committee in which DPME is a member by March 2015

indicator responsibility Head: Evaluation and Research: OME Branch

indicator title Number of improvement plans produced

Short definition All evaluations should produce improvement plans within 4 months of the final report being accepted

purpose/importance For evaluations to have impact they must be translated into improvement plans which show how programmes or policies must be changed

Source/collection of data Improvement plans on the DPME website

Method of calculation Simple count of improvement plans produced





new indicator No

desired performance 8 improvement plans produced within four months of the final evaluation reports being accepted by the Evaluation Steering Committees

indicator responsibility Head: Evaluation and Research: OME Branch

indicator title DG approved research strategy

Short definition DPME’s role in the national research system agreed

purpose/importance Research is a key source of evidence to inform improvements to government performance. In order for research evidence to inform policy, some central role is needed, and DPME is well placed to play that role.

Source/collection of data Approved strategy

Method of calculation Verification of the presence of the strategy and approval by DG by December 2014

68






new indicator No

desired performance Research repository created or supported around the outcomes; One standard, guideline or template produced by DPME in relation to research

indicator responsibility Head: Evaluation and Research, OME Branch

indicator title Number of research assignments completed by the end of the financial year

Short definition Research assignments completed

purpose/importance As well as support to the research system generally, DPME needs the results of research to inform its work

Source/collection of data Research reports completed and uploaded onto the DPME website

Method of calculation Simple count of research assignments completed by the end of the financial year





new indicator No

desired performance 2 research assignments completed

indicator responsibility Head: Evaluation and Research, OME Branch

69


3. pROgRaMMe 3: inStitUtiOnal peRfORManCe MOnitORing and eValUatiOn

Management Performance Assessment

indicator title Updated MPAT filed on M-drive

Short definition Approved standards and procedures for the annual assessment of management performance within the Public Service

purpose/importance For MPAT to be a developmental tool and encourage continuous learning it is important to review the tool and the standards on an annual basis

Source/collection of data DG documented approval and updated MPAT filed on the M-drive

Method of calculation Verification of the presence of reviewed MPAT on the M-drive and proof of approval by DG by September



Calculation type Non–cumulative


new indicator No

desired performance MPAT updated and approved by Director General by the end of September 2014

indicator responsibility Head: Management Performance Monitoring and Support

indicator title Percentage of national and provincial departments whose HODs have signed off their MPAT assessments on MPAT System by the stipulated due date

Short definition The percentage of department’s for which the DG/HOD signs off the completed self-assessment by the due date

purpose/importance To create awareness and promote ownership of the outcomes of the assessment process by DG/HOD

Source/collection of data MPAT web system

Method of calculation Total number of departments divided by number of departments whose HOD’S signed the MPAT results expressed in percentage





new indicator No

desired performance At 90% DG/HODs of national and provincial departments sign off the MPAT score by the end of the third quarter

indicator responsibility Director: Performance Assessment

70


indicator title Consolidated MPAT report submitted to Cabinet

Short definition A report submitted to cabinet to inform them about the level of compliance with management practices in provincial and national departments

purpose/importance To inform cabinet about the outcomes of the MPAT assessments in provincial and national departments

Source/collection of data MPAT report and evidence of submission to Cabinet

Method of calculation Verification of the presence of a report and proof of submission to Cabinet by 31 August 2014

data limitations Risk of non-participation by departments, contestation of moderated scores




new indicator No

desired performance MPAT report submitted to Cabinet by end June 2014

indicator responsibility Head: Management Performance Monitoring and Support

indicator title MPAT learning events and case studies developed from best performing departments shared with other departments to promote improvements

Short definition Case studies on good practice departments in each KPA documented and published on website and learning events held

purpose/importance To share good practice with departments so that they can improve their MPAT KRA scores

Source/collection of data Documented case studies on website, agenda and attendance registers of learning events

Method of calculation Verification of case studies on website by end of June 2014 and evidence of workshops convened to share best practice by 30 September 2014


type of indicator Performance



new indicator Yes

desired performance Document 8 case studies on best practice departments and publish on website by end June 2014 and convene two learning workshop for two key performance areas based on the case studies by 30 September 2014

indicator responsibility DDG: PSO

71


FOSAD Indicators

indicator title Number of monitoring reports submitted to FOSAD secretariat

Short definition Progress reports on the monitoring of key indicators of management in government departments

purpose/importance To encourage accounting officers to improve service delivery through changing the way government works

Source/collection of data Monitoring reports and emailed submission to FOSAD secretariat

Method of calculation Simple count and verification of the presence of reports and proof of submission to FOSAD

data limitations Quality and frequent reporting by co-ordinating departments



Reporting cycle Bi-monthly

new indicator No

desired performance 4 monitoring reports submitted to FOSAD as per FOSAD Manco meeting schedule

indicator responsibility Director: Institutional Performance Monitoring

Operations Management

indicator title Number of departments and case study research reports produced on operations management

Short definition Research conducted in identified departments where Operations management was applied before

purpose/importance To develop the Body of knowledge towards the public service OPS model

Source/collection of data Reports of the selected departments and case study research reports

Method of calculation Simple count of and verification of departments recruited and research reports on operations management for those departments

data limitations Risk of non-cooperation by departments



Reporting cycle Quarterly

new indicator Yes

desired performance 2 departments recruited and enrolled to participate in the programme. Conduct case study research on operations management in two departments

indicator responsibility DDG-IPME

72


Strategic and Annual Planning

indicator title Assessment report leading to revised framework for planning, reporting and monitoring by March 2016

Short definition Annual revisions of planning, reporting and monitoring framework issued

purpose/importance To improve planning, reporting and monitoring processes for national and provincial departments

Source/collection of data Assessment report, approved by March DG 2015 and revised framework March 2016

Method of calculation Simple count and verification of the presence of the assessment report approved by the DG by March 2015 and revised framework by March 2016

data limitations Risk of the process taking longer due to consultations




new indicator Yes

desired performance Produce an assessment report on the existing framework by March 2015, approved by DG

indicator responsibility DDG: IPME

indicator title Percentage of departments which submit their APPs to DPME for which DPME issues alignment letters

Short definition Feedback given to departments on the alignment of strategic and annual plans with the MTSF

purpose/importance To improve alignment of departments plans to key strategies of government

Source/collection of data Letters issued to departments, proof of date of receipt of APP

Method of calculation Simple count and verification of the presence of alignment letters. Calculated by counting total number of letters issued within two months of receipt of APPs from departments divided by total number of departments which submitted and expressed as a percentage





new indicator Yes

desired performance Write alignment letters to 90% of national departments which submit their APPs to DPME, within two months of the department having submitted their plans and

indicator responsibility DDG: IPME

73


Citizen Based Service Delivery Monitoring (CBM)

indicator title Number of citizen-based implementation monitoring reports on targeted frontline service delivery sites

Short definition The programme is focused on supporting departments to implement the CBM framework as approved by Cabinet August 2013 on selected sites.

purpose/importance To promote and encourage citizens involvement in service delivery

Source/collection of data Signed CBM implementation reports posted on DPME filing system

Method of calculation Simple count and verification of the presence and validity of reports signed off by programme manager

data limitations Risk of non-cooperation by participating departments



Reporting cycle Bi-annual

new indicator No

desired performance Produce 2 six-monthly progress reports on implementation of Citizen-based monitoring pilots conducted in 3 departments signed off by the programme manager

indicator responsibility Director : CBM

indicator title Number of publications and CBM knowledge sharing event

Short definition Publications and learning events to support and strengthen CBM practices within government

purpose/importance To enhance CBM skills and practices of government through production of case studies and publication as well as hosting learning events.

Source/collection of data Learning publications on DPME website and reports on the learning events

Method of calculation Simple count and verification of the publications and sharing and learning events





new indicator No

desired performance Four learning publications available on DPME website. One CBM knowledge

sharing event convened

indicator responsibility Director: CBM

74


Presidential Hotline

indicator title Number of DPME case resolution reports submitted to FOSAD Manco, G&A Cluster and PCC

Short definition Case resolution reports submitted to these forums to encourage monitoring and facilitate improvements where required

purpose/importance Regular performance reports to high-level structures will assist with elevating complaints management as a strategic issue.

Source/collection of data Case resolution reports and evidence of submission to FOSAD, Manco, G&A Cluster meeting and PCC

Method of calculation Simple count and verification of the presence of case resolution reports and proof of submission to relevant forums and stakeholders

data limitations Quality and reliability of data generated from the call centre system




new indicator No

desired performance Produce and submit Hotline case resolution reports: 4 to FOSAD Manco , 2 to G&A Cluster and 1 to PCC

indicator responsibility Director: Hotline

Indicator title Number of Presidential Hotline case studies, complaint trend reports produced

Short definition Case studies and other research publications to support learning and enhance management and resolution of complaints

Purpose/importance To create a learning repository on resolutions and establishment of trends on citizens service delivery experiences

Source/collection of data Case studies and complaint trends reports , website

Method of calculation Simple count and verification of the presence of case studies, complaints trend reports and placement on the website by 31 March 2015

Data limitations None




New indicator Yes

Desired performance 10 Presidential Hotline case studies and 3 complaints trends reports produced by end of the financial year

Indicator responsibility Director: Hotline

75


Frontline Service Delivery Monitoring (FSDM)

indicator title Revised set of FSDM programme implementation tools and guidelines

Short definition The operating procedures and tools for this joint programme are produced annually for use by all implementation partners.

purpose/importance These procedures and tools are intended to guide the implementation in line with agreed standards.

Source/collection of data Set of tools and guidelines on the DPME website and M-drive, proof of date of placement on website

Method of calculation Verification of the presence of the revised set of tools and guidelines on the website by 31 March 2015





new indicator No

desired performance Revised FSDM programme implementation tools and guidelines for 2015/16 placed on the DPME website by 31 March 2015

indicator responsibility Director: FSDM Systems

indicator title Number of new facilities monitored resulting in a site monitoring report

Short definition The number of facilities, monitored to determine the quality of services provided to citizens

purpose/importance To monitor the quality of services provided to citizens and identify areas of improvement

Source/collection of data Reports on facilities monitored

Method of calculation A count of the numbers of site reports for each site visited





new indicator No

desired performance 90 new sites monitored and passed quality assurance with site monitoring reports captured on the M drive, by 31 March 2015

indicator responsibility Director: FSDM Implementation

76


indicator title Number of facilities for which improvements monitoring was conducted

Short definition Follow-up visits on sites previously visited to determine the level of improvement

purpose/importance To assesses if services has improved since the last monitoring and support ensuring that monitoring must lead to improvement.

Source/collection of data Improvement reports on sites followed up

Method of calculation A count of the numbers of final quality checked site reports, after sign off by the Director





new indicator No

desired performance 120


indicator title Percentage of facilities that show improvement for which improvements monitoring have been done

Short definition Those facilities which have been selected for revisit monitoring, show improvements in some of the areas monitored

purpose/importance To encourage departments to act on monitoring findings and by monitoring a site again and reporting on the findings

Source/collection of data Score cards created after the second monitoring visit

Method of calculation Comparing the score cards of findings for facilities visited twice and dividing the total of facilities that do not show improvements by the sum of those that have improved and those that have not improved and expressed in percentage

data limitations Inconsistency in scoring approach from one year to another




new indicator No

desired performance 70% of facilities have improved in overall scores


77


indicator title FSDM findings reports

Short definition Overall annual outcomes report on the monitoring visits conducted, indicating the scores for facilities as well as the trends

purpose/importance To create awareness in departments and the executive about service delivery trends in government facilities

Source/collection of data Proof of submission of findings report to 9 Offices of the Premier and 8 departments targeted for visits by 30 November

Method of calculation Simple count of distribution of report to Offices of the Premier and departments targeted for visits by 30 November 2014

data limitations Changes in site monitoring score card formats and quality of the monitors




new indicator No

desired performance FSDM findings mid-year report (for 14/15 visits) produced and distributed to 9 provinces and 8 departments by 30 November 2014

indicator responsibility Director: FSDM Systems

M&E Policy and Capacity Building

indicator title Approved Integrated M&E Capacity Development Strategy and Implementation plan

Short definition A comprehensive M&E capacity development strategy and implementation plan covering all areas of M&E capacity building

purpose/importance To create a strategic and coordinated approach to M&E capacity development

Source/collection of data Approved strategy and plan stored in DPME M-drive

Method of calculation Verification of the presence of M&E Capacity Development Strategy and implementation plan and approval by DDG by 30 June 2014





new indicator Yes

desired performance Develop an Integrated M&E Capacity Development Strategy and implementation plan, approval by DDG by 30 June 2014

indicator responsibility Chief Director: M&E Policy and Capacity Building

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Indicator title Progress reports showing percentage progress against the targets in the Integrated Capacity Development Implementation Plan

Short definition Implementation report plan for M&E Capacity Building

Purpose/importance To develop a structured approach to M&E capacity building in government

Source/collection of data Proof of submission of progress reports to DDG, proof of achievement of targets

Method of calculation Simple count of the number of progress reports submitted to the DDG and calculation of targets achieved in the implementation plan against those planned in the implementation plan expressed as a percentage indicating 80% achievement by end of the financial year

Data limitations None




New indicator Yes

Desired performance Produce 4 progress reports on the achievement of the targets in the Implementation Plan approved by DDG and indicating 80% of targets achieved by the end of the financial year

Indicator responsibility Chief Director: M&E Policy and Capacity Building

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NOTES

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NOTES

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DEPARTMENT: PERFORMANCE MONITORING AND EVALUATION

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