Join the conversation #ARMAConf2019www.sli.do event code: #ARMAConf2019

ANNUAL CONFERENCE PROGRAMMEThursday 17th October 2019etc.venues, 133 Houndsditch, London EC3A 7BX

CARDINUSri skmanagement

Platinum Sponsors Classic Sponsors

2 #ARMAConf2019

This year’s Conference will be the most exciting yet, with a top-notch programme of speakers addressing the big issues not covered elsewhere.

The event on Thursday 17th October also o� ers exciting changes from previous years in what remains the sector’s leading event for leasehold professionals.

An interactive and engaging new format of keynote speakers, choice of breakout sessions and business and technical expert hubs will deliver a whole new experience for delegates with a focus on choice for you to get what you want from the day. Choose the combination that suits you best!

Our Tomorrow’s World Conference, moderated by leading Barrister Ayesha Omar, will look directly at the implications that Government changes to our industry will have. In particular, the future course of Government housing policy, fi ndings from the Government consultation on the Regulation of Property Agents, how regulation has changed the industry for the better in Ireland, building regulations/building safety and the need to tune in to the residents’ voice.

The full programme details are laid out on the following pages.

The breakout sessions with presentations to smaller groups will allow greater interaction with delegates. This will allow for a greater learning experience for you. We also have businessand technical expert hubs which will allow delegates to attend short sessions with these experts, pick their brains and take away further insights on how to improve your expertise and customer service.

You can even escape to our Wellbeing Zone for a relaxing head & shoulders massage or a calming spot of yoga!

ARMA ANNUAL CONFERENCE

3 #ARMAConf2019

KEYNOTE SPEAKERS

• The future course of Government housing policy – Esther McVey MP, Minister of State for Housing

• How regulation has changed the industry for the better in Ireland – Maeve Hogan, Property Services Regulatory Authority

• What regulation will look like – Lord Richard Best

• Fresh ARMA initiatives to help your business – Dr Nigel Glen

• Building Regulations and the Residents’ Voice expert panel discussion – Government proposals for a radically new building safety system will put residents safety at its heart and ensure that residents have a stronger voice. Our experts will discuss how this will work in practice – Jonathan Bramhall, DrEdward Kirton-Darling, Brent O’Halloran, Dean Dixon, Gary Strong.

• Inspiring and motivating your people in a changing sector – Alan O’Neill, the change agent.

BREAKOUT SESSIONS

The Conference will introduce a new format of breakout sessions with heavy hitters delivering content that will help your business. Choose from:

• UK housing market update – Lucian Cook, Savills (UK)

• Getting the basics right to drive value in your business – Simon Palmer, UK Business Mentoring

• Legal lessons learned – Cassandra Zanelli, PM Legal Services & Justin Bates, Landmark Chambers

• Meeting client demand by changing onsite sta� performance – David Hurren, Abbatt Property Recruitment

• The changing face of PropTech and AI – Colin Stokes, Adiuvo & Tom Shrive, askporter.

BUSINESS AND TECHNICAL EXPERT HUB SEE PAGE 6 }

Our 12 expert hubs will provide 1-to-1 meetings with leading industry experts giving you valuable business and technical advice. The hubs will be open from 12.00 to 13.30 and from 15.10 to 16.10.

BUSINESS HUB:

• Recruitment & performance management

• Build to Rent & Resident Engagement

• Energy procurement

• Accounting

• Risk management

• Banking/client money

TECHNICAL HUB:

• Legal advice

• Reinstatement cost assessments/cladding

• Surveying

• Electric vehicle charging/fi re & life safety

• Health & safety

• Insurance

Join us at the drinks reception to round o� the day. Please note there will be no dinner this year.

NEW VENUE

We have a brand-new venue on one convenient and easily-accessible fl oor: etc.venues, 133 Houndsditch, London EC3A 7BX, conveniently located near to Liverpool Street station in the heart of The City.

Book you places at https://arma.org.uk/training-events/arma-conference

Please refer to our Terms & Condition on our website when booking.

ARMA ANNUAL CONFERENCETHE DAY AT-A-GLANCE

4 #ARMAConf2019

WHY YOU SHOULD ATTENDThe ARMA Conference is an essential diary date for anyone involved in the management of long leasehold residential property. It o� ers:

• The sector’s ‘go to’ conference where you will feel the pulse of the industry• An in-depth look at the latest issues a� ecting property management• Detailed analysis of the current technical and legal matters• Choose the breakout and expert hubs sessions that suit you• Expert and engaging industry speakers dealing with the key topics of the day• An opportunity to debate with, and get answers from, the speakers and fellow

delegates• The ideal networking environment.

SPEAKERS AND PROGRAMME

Registration opens at 08.30 and the Conference starts at 09.30. The Conference will fi nish at 17.00.

SESSION 1

INTRODUCTION AND WELCOME FROM THE MODERATOR

Ayesha Omar, Barrister, 4-5 Gray’s Inn Square

CHAIRMAN’S WELCOME: TOMORROW’S WORLD

Tony Hymers, Director Burlington Estates

CEO UPDATE

Dr Nigel Glen, ARMA CEO

THE FUTURE COURSE OF GOVERNMENT HOUSING POLICY

Esther McVey MP, Minister of State for Housing

REGULATION OF PROPERTY AGENTS

Lord Richard Best, Chair, Regulation of Property Agents Working Group

REFRESHMENTS AND NETWORKING

SESSION 2

IMPACT OF REGULATION ON THE PROPERTY SERVICES SECTOR IN IRELAND

Maeve Hogan, Chief Executive, Property Services Regulatory Authority

BREAKOUT SESSION 1

The Business and Technical Hubs will run from 12.00 to 13.30. SEE PAGE 6 }

UK HOUSING MARKET UPDATE

Lucian Cook, Head of Residential Research, Savills (UK)

GETTING THE BASICS RIGHT TO DRIVE FUTURE VALUE

Simon Palmer, Director, UK Business Mentoring

LEGAL UPDATE

Cassandra Zanelli, Partner, PM Legal Services and Justin Bates, Barrister, Landmark Chambers

LUNCH AND NETWORKING

ARMA ANNUAL CONFERENCEMORNING PROGRAMME

5 #ARMAConf2019

SESSION 3

EXPERT PANEL DISCUSSION: IMPROVING BUILDINGS REGULATIONS AND THE RESIDENTS’ VOICE

Dr Nigel Glen (Chair) ARMA CEO, Jonathan Bramhall Senior Policy Advisor, Dr Edward Kirton-Darling Lecturer in Law, Brent O’Halloran Director of Asset Management, The Hyde Group, Dean Dixon Partnerships & Strategic Inspections Manager, Hampshire Fire and Rescue

Service, Gary Strong Global Building Standards Director, RICS.

BREAKOUT SESSION 2

The Business and Technical Hubs will run from 15.10 to 16.10. SEE PAGE 6 }

CHANGING ONSITE STAFF PERFORMANCE TO MEET MODERN SERVICE DEMANDS

David Hurren, Chief Operating O� cer, Abbatt Property Recruitment and Abbatt Dual Management

CHANGING FACE OF PROPTECH AND AI AND REAL WORLD USES

Colin Stokes Managing Director, Adiuvo and Tom Shrive, CEO & Founder, askporter

LEGAL UPDATE

Cassandra Zanelli, Partner, PM Legal Services and Justin Bates, Barrister, Landmark Chambers

REFRESHMENTS AND NETWORKING

SESSION 4

DARE TO CHANGE

Alan O’Neill, Change Management Expert

CLOSING REMARKS

Tony Hymers, Director Burlington Estates

FINISH & DRINKS RECEPTION 5.00 to 6.30

Join us for a sparkling end to round o� a memorable day.

ARMA ANNUAL CONFERENCEAFTERNOON PROGRAMME

6 #ARMAConf2019

The Business and Technical Hubs will run from 12.00 to 13.30 and from 15.10 to 16.10 in the Expert Hub area.

BUSINESS HUB

Recruitment, HR, Performance Management and Sta� Outsourcing David Hurren and Abbie Hanson, Abbatt Property Recruitment and Abbatt Dual Management

Build to Rent and Resident Engagement Dan Foryszewski and Huw George, MRI Software

Energy Procurement and Management Michele Jaeger, Jason Miller and Joey Kolirin, Full Power Utilities

Accounting Kier White and Katy Middleton, BDO LLP

Risk Management Russell Hatton, PIB Group

Corporate Banking/Client Money Services Iain Cameron, Metro Bank PLC

TECHNICAL HUB

Legal Advice Liz Rowen and Asia Munir, PM Legal Services

Reinstatement Cost Assessments Steve Johnson, Cardinus Risk Management and Surveying, Inspection, Cladding, Fire, RemedialsDorian Lawrence, Façade Remedial Consultants

Surveying, Valuation, Reinstatement Cost Assessments Michael Lee, Michael R Lee Chartered Surveyors

Electric Vehicle Charging and Fire & Life Safety Jamie Willsdon and Bradley Parker, Future Group

Health, Safety & Fire Dr Shaun Lundy, 4Site Consulting

Insurance Greg Spiteri and Pete Hopkins, Stackhouse Poland

Book you places at https://arma.org.uk/training-events/arma-conference

Please refer to our Terms & Conditions on our website when booking.

ARMA ANNUAL CONFERENCEEXPERT HUBS