Andrew Balwin
-
Upload
cruisesnews-media-group -
Category
Documents
-
view
499 -
download
2
Transcript of Andrew Balwin
![Page 1: Andrew Balwin](https://reader035.fdocuments.us/reader035/viewer/2022062312/55682507d8b42ab7198b45ac/html5/thumbnails/1.jpg)
Passenger CARE
The role of Ports, Destinations, Cruises Lines and Shipping Agents
Raynel Gonzalez – Carnival Cruise LinesAndrew Baldwin – Carnival UK
![Page 2: Andrew Balwin](https://reader035.fdocuments.us/reader035/viewer/2022062312/55682507d8b42ab7198b45ac/html5/thumbnails/2.jpg)
Raynel Gonzalez
Manager, Care Team Carnival Cruise Lines
![Page 3: Andrew Balwin](https://reader035.fdocuments.us/reader035/viewer/2022062312/55682507d8b42ab7198b45ac/html5/thumbnails/3.jpg)
Andrew Baldwin
Customer Care ManagerCarnival UK (P&O Cruises, Cunard)
![Page 4: Andrew Balwin](https://reader035.fdocuments.us/reader035/viewer/2022062312/55682507d8b42ab7198b45ac/html5/thumbnails/4.jpg)
What is the role of CARE
• Providing support to customers and crew during unexpected events.
• Medical landings• Shoreside accidents• Emergencies on board ships
![Page 5: Andrew Balwin](https://reader035.fdocuments.us/reader035/viewer/2022062312/55682507d8b42ab7198b45ac/html5/thumbnails/5.jpg)
HOW DOES THIS AFFECT YOU
![Page 6: Andrew Balwin](https://reader035.fdocuments.us/reader035/viewer/2022062312/55682507d8b42ab7198b45ac/html5/thumbnails/6.jpg)
Medical Landings
![Page 7: Andrew Balwin](https://reader035.fdocuments.us/reader035/viewer/2022062312/55682507d8b42ab7198b45ac/html5/thumbnails/7.jpg)
![Page 8: Andrew Balwin](https://reader035.fdocuments.us/reader035/viewer/2022062312/55682507d8b42ab7198b45ac/html5/thumbnails/8.jpg)
![Page 9: Andrew Balwin](https://reader035.fdocuments.us/reader035/viewer/2022062312/55682507d8b42ab7198b45ac/html5/thumbnails/9.jpg)
Mass Emergency
![Page 10: Andrew Balwin](https://reader035.fdocuments.us/reader035/viewer/2022062312/55682507d8b42ab7198b45ac/html5/thumbnails/10.jpg)
What is your role• You are the experts • Local guidance and support to
Our ships/Our office teams/Our people• Knowledge of local customs and legalities• Assist us to deliver a caring response to our
customers• On the ground immediately• Representing the company
![Page 11: Andrew Balwin](https://reader035.fdocuments.us/reader035/viewer/2022062312/55682507d8b42ab7198b45ac/html5/thumbnails/11.jpg)
What you can do• Be aware of what programmes your cruise lines have• Investigate emergency plans for your ports• Look at and request training opportunities• Understand what would be expected from you in the
event of an emergency• Invest the time in planning now• Do not wait for it to happen
![Page 12: Andrew Balwin](https://reader035.fdocuments.us/reader035/viewer/2022062312/55682507d8b42ab7198b45ac/html5/thumbnails/12.jpg)
Examples of partnership• Working across the cruise industry• Established guidelines to deploy for each other• Working with operators with similar teams such as
Intercruises• Recent example of partnership in Barcelona
![Page 13: Andrew Balwin](https://reader035.fdocuments.us/reader035/viewer/2022062312/55682507d8b42ab7198b45ac/html5/thumbnails/13.jpg)
What are we doing• Providing guidance to assist with day to day issues• Establishing an emergency structure• Developing standard checklists that can be used
within your own businesses• Talking to industry partners at events• Care training to our industry partners• Training embassy’s, consulates & local officials
![Page 14: Andrew Balwin](https://reader035.fdocuments.us/reader035/viewer/2022062312/55682507d8b42ab7198b45ac/html5/thumbnails/14.jpg)
Questions
Please come and speak to Ray or myself during theconference or email us
[email protected]@carnival.com