Analisis Proses Bisnisby : Sol’s

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Business Process Improvement Toolbox

Second Edition, 2007 American Society for Quality

http://www.google.com/books?id=7umZlxydThoC&lpg=PR9&ots=Za5xVvBGx2&dq=Business%20Process%20Improvement%20Toolbox&lr&hl=id&pg=PR9#v=onepage&q&f=false

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Business Process Improvement Workbook

Mc-Graw Hill, 1997

http://www.google.com/books?id=tsYgRqMiAJQC&pg=PA2&dq=Business+Process+Improvement+Toolbox&lr=&hl=i

d&source=gbs_selected_pages&cad=3#v=onepage&q&f=false

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Business Process Change, 2nd Edition A Guide for Business Managers and BPM and Six Sigma

Professionals By Paul Harmon

http://www.google.com/books?id=wSLnCTBjbn8C&dq=Business%20Process%20Improvement%20Toolbox&lr&hl=id&source=gbs_similarbooks

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Business process change: reengineering concepts, methods,

and technologiesIdea Group Publishing, 1998

http://www.google.com/books?id=4zWACat367MC&printsec=frontcover&hl=id&source=gbs_ge_summary_r&cad=0#

v=onepage&q&f=false

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Business Process Improvement (BPI)

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Why is Improvement Necessary

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A BPI Framework

LOGOElements of BPI Framework

www.themegallery.com

LOGOElements of BPI Framework

www.themegallery.com

LOGOElements of BPI Framework

www.themegallery.com

LOGOThe Deming Wheel-Roda Deming

www.themegallery.com

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Stakeholder Model