An Overview

►OverviewOverview►BasicsBasics►TSA ProcessTSA Process►Donor ProcessDonor Process►Gift ProcessGift Process►The Devil (he’s in the details you The Devil (he’s in the details you

know)know)►Upcoming training from JCPenneyUpcoming training from JCPenney

Program OverviewProgram Overview

Started with DallasStarted with Dallas

This is the first year to ‘go National’This is the first year to ‘go National’

A Goal of ‘adopting’ 100,000 Angels A Goal of ‘adopting’ 100,000 Angels nation-widenation-wide

Program is hosted by and paid for by Program is hosted by and paid for by JCPenney and their partners.JCPenney and their partners.

Includes a “Kettle” opportunity as Includes a “Kettle” opportunity as well.well.

Program Overview cont.Program Overview cont.

Salvation Army to supply “Angels”Salvation Army to supply “Angels”

October is used for Angel EntryOctober is used for Angel Entry

Program live to Customers November Program live to Customers November 22

Program ‘ends’ December 9Program ‘ends’ December 9Promoting December 14 as the ‘all in’ Promoting December 14 as the ‘all in’ date.date.

The BasicsThe Basics►The Salvation Army will provide and The Salvation Army will provide and

enter information on a variety of enter information on a variety of “Angels”“Angels”

► JCPenny will publish the information JCPenny will publish the information and promote the opportunityand promote the opportunity

►Donors will visit Donors will visit www.JCP.com/Angelwww.JCP.com/Angel and enter selection criteria and then and enter selection criteria and then choose a donorchoose a donor

The Basics cont.The Basics cont.The donor receives an email with basic The donor receives an email with basic information on the Angel—including information on the Angel—including needs and wants, along with where needs and wants, along with where gifts should be sentgifts should be sentThe donor shops (anywhere they The donor shops (anywhere they choose), and either delivers or ships choose), and either delivers or ships the gifts to TSA location.the gifts to TSA location.

Donor feels good, Angel gets Donor feels good, Angel gets Christmas, Salvation Army meets Christmas, Salvation Army meets its mission.its mission.

Local TSA Responsibility and Local TSA Responsibility and ProcessProcess

Collect and qualify ‘Angel’ Collect and qualify ‘Angel’ recipientsrecipients

Enter ‘Angel’ Information into the Enter ‘Angel’ Information into the systemsystem

IndividuallyIndividually

By BatchBy Batch

134567891011121314151617181920212223242526272829303132333435363738394041424344454647484950515253545556575859606162636465666768697071

B D E F G H I K L M NAngel ID First Name

(optional)GenderFemaleMale

Age in Years

Age in Months(if 24 months or less);only if "Age in Years" column is not used

(Just leave alone as = 1)

Item Description Size(optional - if needed for this item)

N = NeedW= Want

(Just leave alone as = 2)

Item Description

1 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 2

Local TSA Responsibility and Local TSA Responsibility and ProcessProcess

►Collect and qualify ‘Angel’ Collect and qualify ‘Angel’ recipientsrecipients

►Enter ‘Angel’ Information into the Enter ‘Angel’ Information into the systemsystem

►Monitor Angel InventoryMonitor Angel Inventory►Collect and Distribute GiftsCollect and Distribute Gifts

The Donor’s ProcessThe Donor’s Process►The next five slides are screen The next five slides are screen

shots provided by JCPenney.shots provided by JCPenney.►It is anticipated these very closely It is anticipated these very closely

resemble the ‘live’ site.resemble the ‘live’ site.

The Donor’s Process cont.The Donor’s Process cont.

The Donor then receives an email The Donor then receives an email from the system (JCP On-line from the system (JCP On-line Angel Tree).Angel Tree).

Containing:Containing:Angel Name and unique codeAngel Name and unique code

Age/size informationAge/size information

Needs and wishesNeeds and wishes

Gift Delivery information/instructionsGift Delivery information/instructions

The Donor’s Process cont.The Donor’s Process cont.

The Donor then receives an email The Donor then receives an email from the system (JCP On-line from the system (JCP On-line Angel Tree).Angel Tree).

The Donor is free to shop The Donor is free to shop anywhere they wish for the Angel.anywhere they wish for the Angel.

JCPenney will provide special incentives JCPenney will provide special incentives to shop at JCP including Free Shipping to shop at JCP including Free Shipping courtesy of FedEx.courtesy of FedEx.

The Donor’s Process cont.The Donor’s Process cont.►The Donor then receives an email The Donor then receives an email

from the system (JCP On-line from the system (JCP On-line Angel Tree).Angel Tree).

►The Donor is free to shop The Donor is free to shop anywhere they wish for the Angel.anywhere they wish for the Angel.

►The Donor arranges for gift The Donor arranges for gift delivery to provided TSA addressdelivery to provided TSA address

The Gift ProcessThe Gift Process

The gift will be shipped to TSA The gift will be shipped to TSA Corps/Area Command physical Corps/Area Command physical address as in dispo.address as in dispo.

Should arrive marked with unique Should arrive marked with unique identifying codeidentifying code

Is processed as any incoming Is processed as any incoming Angel gift in your communityAngel gift in your community

The DetailsThe DetailsJCPenney Customer Service Representatives will JCPenney Customer Service Representatives will be trained on the program and it is anticipated be trained on the program and it is anticipated they will receive the bulk of the questionsthey will receive the bulk of the questionsDonors may adopt up to six (6) different Angels.Donors may adopt up to six (6) different Angels.Angel Families will not be available this year, but Angel Families will not be available this year, but is already being considered for next year.is already being considered for next year.On-line Angels cannot be ‘exchanged’On-line Angels cannot be ‘exchanged’This is an on-line program only. That is, Angels This is an on-line program only. That is, Angels cannot be adopted in a JCP store.cannot be adopted in a JCP store.

Lost Angel information can be ‘recovered’ Lost Angel information can be ‘recovered’ and resent by calling JCP at: and resent by calling JCP at: 1-800-544-1305 1-800-544-1305

The Details cont.The Details cont.There will be a link on the site to make There will be a link on the site to make a general on-line donation to TSA.a general on-line donation to TSA.No exact match?No exact match?

The system will first tell the donor there is no The system will first tell the donor there is no exact match and then ask them if they want to exact match and then ask them if they want to continue in their zip code or look for criteria continue in their zip code or look for criteria matches in a zip code nearest them.matches in a zip code nearest them.

Angel Gift Delivery at JCP stores -- Angel Gift Delivery at JCP stores -- Every effort will be made to Every effort will be made to discourage this; but it seems discourage this; but it seems enevitableenevitable

The Details cont.The Details cont.

Donor InformationDonor InformationIn an effort to promote the use of the on-In an effort to promote the use of the on-line Angel Tree, JCP and TSA has opted to line Angel Tree, JCP and TSA has opted to maintain privacy as much as possible.maintain privacy as much as possible.

The donor’s have to opt-in to receive The donor’s have to opt-in to receive information from TSA and/or JCPinformation from TSA and/or JCP

If a donor opts-in, the email address will be If a donor opts-in, the email address will be sent to the zipcode where the Angel was sent to the zipcode where the Angel was adopted (it’s not perfect, but it is all we adopted (it’s not perfect, but it is all we got).got).

The Details cont.The Details cont.System Follow-up Emails:System Follow-up Emails:

The JCP On-line Angel Tree System will The JCP On-line Angel Tree System will send periodic emails to adopters send periodic emails to adopters throughout the Christmas Season.throughout the Christmas Season.

These will include reminders on possible These will include reminders on possible tax savings (including encouraging tax savings (including encouraging donors to contact their local TSA for a donors to contact their local TSA for a receipt)receipt)Special Offers from JCPSpecial Offers from JCPDeadline nearing remindersDeadline nearing remindersFollow-up Thank You including video Follow-up Thank You including video

Further Details:Further Details:►As soon as we have them As soon as we have them

additional information will be additional information will be posted on the Divisional Website posted on the Divisional Website at –at –

www.YourSalvationArmy.org/JCPwww.YourSalvationArmy.org/JCP

JCP training on Angel EntryJCP training on Angel Entry Friday, Oct 9 at 10:30 (et)Friday, Oct 9 at 10:30 (et)

Done via webinarDone via webinar

Friday’s Training InformationFriday’s Training Information

https://www.webmeeting.att.comWebinar Meeting Number:

8777717176Code: 943061

Call-in number: 877-771-7176Participant code: 943061

Friday’s Training InformationFriday’s Training Information

Help?!?

I know I’ve given you a very quick overview, but please don’t hesitate to contact me with

specific questions

christopher_mcgown@uss.salvationarmy.org

Office) 502-357-8538

Mobile) 502-777-6640

www.YourSalvationArmy.org/JCP

Christopher McGown