Personal SummaryA highly motivated testing professional who has worked in Retail for over 27 years, with have strong domain experience in the eCommerce function of IT. A leader who is methodical and meticulous with good attention to detail and is also able to combine this with a view of the bigger picture, ensuring systems are tested to a high standard in time and on budget. Able to work independently, a clear as a self-starter who is a motivated team player with demonstrable leadership skills. Someone who likes the challenge of creative problem solving and question assumptions to gain better understanding of issues and planning. A flexible and versatile partner who is willing to adapt to any new environment and deliver to project demands. A partner who is committed to supporting making technology a strategic advantage for Waitrose.

Career HistoryApril 2014 to Date… Waitrose Direct Services R2Test Manager www.waitroseflorist.com & www.waitrosegift.com

Implementation of Automation Testing via Selenium Oversee Performance Test ApproachResource Management for multiple eSites 2015 Implementing a Test Estimation ToolOverseeing Supplier Test Delivery is fit for purpose Design risk based testing & communicate strategy to RACIImplementation of best practice WDS to WCS Continuing to mature and perfect process improvementsManaging transition Plans for KT to new provider Pivotal in transition to MTS for WDSResponsible for Test Integrity and Acceptance Criteria Main go to for test approach and advice

April 2013 - April 2014 Waitrose Direct Service R1 (IBM)Test Manager www.waitrosecellar.com

White Paper for New Environments x6 Oversee Performance Test ApproachManagement of maintenance of Test Artefacts Managed the connectivity of disparate teams for Tools Set up of new ways of working / QC Defect flows Supported the Business Testing FunctionMaintenance of flow diagrams for test in EA Implemented the efficient use of confluence and GoogleEnsure Requirements Traceability is implemented Test Practice Maturity Review – DS top maturityKnow where the key priorities lie and focus Effective Problem Solving

August 2012 - April 2013 Waitrose eCommerce – WDS StabilisationTest Lead www.waitrosedirect.com

Implementation of a KT solution for test team Implementation of a Skill Register Managed releases Liaising with Supplier, Tryzens over defect triage Implement QC Requirements Module Multiple releases iterating to live as hot-fixesDefine and communicate test strategy to RACI Define and Manage test planning for projectSet up milestones for test function – ensure met Problem solve complex challenges resulting from plan

November 2011 – August 2012 Re-Platform Direct Services from JL to Waitrose WCSTest Lead www.waitrosedirect.com

Managing off shore team in Chennai with Cognizant Build Test Suite in QC 9Provide ST Functional Testing Implement KT between off and on shore teamsProvide Test Strategies, Estimates, Plans and reports Build a Skills Matrix for teamWorking with Business Colleagues and Systems Team Contributing to the overall Systems Function

January 2011 – October 2011 PoS Centralisation v3.18 – Back Office SystemsTest Analyst Retail Systems Testing Team

Led the creation of test scripts - VBS Back Office v3.18 Worked with 3rd party solution provider PCMS on triagePlanning/executing regression/integration testing Worked with Analyst team to ensure requirements were met Created Script Sets for SCO terminals Worked on Regression sets for PoSWorked on Branch Picking Systems & Kiosk Apps Tested Christmas trading for eCommerce (Seasonal) Sat and Passed ISTQB Foundation Exam Gave a presentation to the Waitrose Council on TestingMay 2010 to December 2010 Waitrose.com groceries on line re-launch (Fusion)Test Analyst www.waitrosedirect.com - www.waitrose.comStatic Analysis of Specification Documentation Test Creation/Script WritingCreation of Regression Pack Test Execution

Other Roles1989 - 2010 Other Roles Various Alldays Convenience Stores – The Co-operative

2008 –2012 - Parent Governor – 4 yrs - Uplands Primary March 2010 - Local Coordinator -– BAS Berkshire Autistic SocietyMay 2009 - Local advocate– School Admissions 2008/2009 - PTA Chair - Uplands Primary School2005 - NCT – Branch Secretary, Events Co-ordinator Jan 2000 – June 2000 - Project Lead New Epos – Alldays StoresJuly 2000 –May 2004 - Project Mgr Store Systems 1996 Business Systems Analyst – Alldays stores1995 Help Desk Manager – Alldays Stores 1993 Senior Support Technician Alldays Stores1992 User Services Technician Alldays Stores 1991 PC Support Technician Alldays Stores1990 PC Consultant Alldays Stores 1989 Help Desk operative Alldays Stores

Training/EducationTraining Courses Attended

June 2000 - The OU – Social Sciences (Distinction) 2001 - The Open University – An Introduction to Psychology 2002 - The Open University – SQL Database Design 1997 - Software Testing Tools (Cap Gemini)1997 Course – Introduction to Network Ops (AS400) 1997- AS400 Query Course (IBM Basingstoke)1999 QA & Testing workshop (QBIT London) June 2011 - ISTQB Foundation - SQS2012 Waitrose PSDM I & II– PSDM / UML / EA (10 days) 2013 –Waitrose PSDM - Enterprise Architect Training (2 day)2012 Waitrose ITPMM – Prince (introduction) (2 days) 2014 Waitrose - ITIL Introduction (1 day)

On Line Skillsoft Courses CompletedProject Organization Planning & Risk (PRINCE2®aligned) Certified Tester, Advanced Level : Technical Test AnalystCTAL: Test Analyst Software Testing Fundamental Test Management and Test AutomationCTAL: Test Manager (Pt 1/2): Software Testing & Test Mgt CTAL: Test Manager (Pt 2/2): Test Automation & People SkillsSoftware Test Management Configuration Management, Risks & Incidents in s/w TestingProject Stakeholder Management (PMBOK® ) Managing & Controlling Stakeholder Engagement (PMBOK®)ITIL® 2011 Ed Fn: Service Transition Processes & Policies Agile Programming and TestingStatic Techniques and Test Design in Software Testing Black-Box Software Testing TechniquesOverview of Project Management (PRINCE2® Aligned) Introduction to Project Management Using PRINCE2The PRINCE2 Methodology Introduction to Themes, Techniques and ProcessesCourse : Overview of Project Management (PRINCE2®:) Overview of Project Management (PRINCE2®: 2009-aligned)

Hobbies/InterestsHobbies/Interests

Photography PianoChoral Singing Driving (Rally/Track)

ReferencesReferences

Linked In: uk.linkedin.com/in/maduser/ Feedback 2013 (Waitrose Internal)Line Manager Feedback 2014 (Waitrose Internal)