Amr Magdy Hassan Address:, 100A Mehwar El-Sadat, Mogawra 10, First District, New Cairo, Egypt. Landline: +202 Mobile: +2010 099 971 17 Email: Amr_Magdy3@hotmail.com (Click on images for more information)

Objective Seeking commitment and opportunities within enterprises or multinational companies in Business Management field, in order to gain more managerial experience. Through that, improve, develop and apply my interpersonal skills and knowledge which would be helpful to me and the organization I am working within.

Education 2008 -2012 International College For Languages, Cairo, Egypt Bachelor of Arts

Major in German Language. 2008 Ola Modern School, Cairo, Egypt Thanweya A’mma

Egyptian High School Certificate

General Skills

Communication Skills Problem solving skills Time Management Planning and Organizing Team Player

Experience Date: August 2014 – Present Company: RocketInternet, Hellofood Project , Cairo, Egypt Job Title: Customer Service Manager.

Help and advise customers using the organization’s services. Communicating courteously with customers throughout telephone, email, and letter. Investigating and solving customers' problems, which may be complex or long-standing problems that have been

passed on by customer service assistants. Handling customers’ complaints or any major incidents. Issuing refunds or compensation to customers according to the cases in hand. Keeping accurate records of discussions or correspondence with customers. Analyzing statistics or other data to determine the level of customer service the organization is providing. Forming reports analyzing the customer service that the organization provides. Developing feedback, surveys, or complaints procedures for customers to use. Developing customer service procedures, policies, and standards for the customer service department. Conduct regular meeting with other managers to discuss possible improvements to the customer service team. In consultation with the appropriate manager, recruit, interview and select staff and/or volunteers with appropriate

skills for the project activities. Training staff to deliver a high standard of customer care. Leading and supervising a team of customer service staff to achieve the organization’s goal.

Learning about the organization’s products or services and keeping up to date with changes. Reading relevant journals, going through meetings and attending courses to keep up with the completion in order to

develop in the customer care department. Keyword research, Learn what tools are available and how to do relevant keyword research. (SEM) Implementation of Keyword Research, see the direct results of your keyword research and take part in its

implementation. Supervising the social media team. Writing content for the SEO campaigns and taking part in its implementation. Utilizing my translating skills stated here below; in order to assist different department to achieve their goal and

achieve the entire company’s vision.

Experience Date: June 2013 – July 2014 Company: Teleperformance, Samsung UK & Ireland Project , Cairo, Egypt Job Title: Contact Center Representative.

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem;

selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing

customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking

Experience Date: May 2011 – April 2012 Company: Tahadi Games Media FZ-LLC, Cairo, Egypt Job Title: Interpreter/Translator.

Reading through original material and rewriting it in the target language, ensuring that

the meaning of the source text is retained. Using dictionaries, thesauruses and reference books to the find the closest equivalents

for terminology and words used. Using appropriate software for presentation and delivery. Researching legal, technical and scientific phraseology to find correct translations. Liaising with clients to discuss unclear points. Proofreading and editing final translated versions. Providing clients with well-expressed final version of the translated text. Using the internet and email as research tools throughout the translation process. Prioritizing work to meet deadlines. Providing quotations for translation services offered. Consulting with experts in specialist areas. Retaining and developing specialist knowledge on specialist areas of translation. Networking and making new contacts.

Languages

English – Fluent in read/write with high proficiency. Arabic – Native language. German – Fair in speech

Personal Information

Date of birth: December 12th, 1991. Nationality: Egyptian. Marital Status: Single. Military obligation: Exempted.

References References are available upon request