Amazon, Apple, Facebook and Google4 Giants That Shaped Internet

Information System

Transaction processing system

Customer relationship

management system

Business intelligence system

Knowledge management

system

Types of Information System

1. Transaction Processing System (TPS)

Transaction processing

system

Data collection

Storage

Processing

Output

Eg. Air Ticket Booking

2. Customer Relationship Management System (CRM)

Customer Business

Business Other Business

Tracks customer activity

Tracks purchasing trend

Product Defect

Customer Enquiries

Product DefectFor product ideas

Collaboration Strategies

3. Business Intelligence System

Decision Making Process

Identify

Extract

Analyze Data

- Predict Future Sales- Summarize current cost- Forecast Sales Revenue

4. Knowledge management System

Redistribution and sharing with individuals of the organization

Organization and Dissection of Knowledge

- Innovation- Improving Performance- Integration and knowledge

retention

Creating and Dominating Markets

Striving to Diversify

Industries Served by Google

Content and Advertising

Entertainment industry

Entertainment industry

Financial Industry

Telecom and IT

Health Industry

Retail Industry

Google Revenue Model

Industries Served by Facebook

Content and Advertising

Entertainment industr

Financial Industry

Telecom and IT

Health Industry

Retail Industry

Facebook Revenue Model :

Industries Served by Amazon

Retail Industry

Entertainment industry

Financial Industry

Telecom and IT

Hardware

Amazon Revenue Model :

Industries Served by Apple

Hardware Industry

Entertainment industry

Financial Industry

Telecom and IT

Health Industry

Apple Revenue Model :

Customer relation

management

•Collects customer information including payment details through their searching, data mining, wish list etc. for faster transactions.•Analyse the information and provide service accordingly

• “Word of mouth” by satisfied customers increases website traffic and revenues.

Smart Analysis Search

•For tracking fraudsters amazon build this system, this system decreases and detects frauds by analysing behavioural pattern.

Simple Storage Service

•Simple storage service which offers software developers a highly scalable, reliable, and low-latency data storage infrastructure at very low costs.

Service Oriented

Architecture

•Soa is an approach used to create an architecture based upon the use of services. Services carry out some small function, such as producing data, validating a customer, or providing simple analytical services.

Information System used by Amazon

Information System used by Google

Increased customer

satisfaction •Good information system will speed up the process so that, the time required to serve a customer can be faster.

Improved quantity and

quality of information

•Information is an important component of business today. Who controls the information would act more responsive to changes and trends in the future.

Improved quality and

quantity management

decisions•It is inevitable that any decision-making relies heavily on information that

supports the policy to be taken

Information System used by Facebook

Transactional Processing

System•Handling operations:- It helps in handling the large amount of processes taking place at a given

moment.•Security:- This system also helps in securing the information from the intruders.•Sharing of resources:- Helps in sharing available resources and information among users.

Decision Support System

•Saves time:- DSS helps in reducing time for decision cycle as it provides timely information.•Improving efficiency:- This information system also helps in improving efficiency of decision making as

it helps in quick transfer of information and better data analysis.•Competitive Advantage:- Using DSS provides competitive advantage over other organisation due to

faster decision making.

Executive Information

System•Timely delivery of information:- This system helps in timely delivery of information thus keeping the

users and developers updated.•Graphical approach:- The information shared can be easily understood as it is graphical in nature.•Improved communication:- Helps in improving the communication between the users and developers.

Information System used by APPLE

Executive Information

System

•Input data entry device:-This information system allows user to enter, verify and update data easily and quickly.

•Graphic based:- The data entered in textual and statistical form can be converted into visual form.

•Filtering of data:- Executive information system can also be used to filter useful data.

Transactional Processing

System

•Sharing of resources:- Transaction support system can be used to share information among various users.

•Time management:-This system also performs the task of managing the time taken by different tasks. It shifts the operation to the time when the system’s resources are less busy.

Decision Support System

•Time Saving:- Helps in reducing decision cycle time, increase productivity of employees and timely information for decision making.

•Improve interpersonal communication:- Helps in improving collaboration and communication between decision makers.

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