Amanda McGlone Resumeamandamcglone.weebly.com/uploads/2/8/0/0/28004037/amanda_mcglone_resume.pdf ·...
3
AMANDA MCGLONE 6217 Matoaca Road, Petersburg, Va, 23803 540-505-8728 [email protected] 1 Education Expected Bachelor of Arts, 2014 Major: English; Minor: Sociology Virginia Polytechnic Institute and State University, Blacksburg, Va, 2010-2014 Cumulative GPA: 3.66; In Major GPA: 3.79 Extracurricular Experience Blacksburg High School Internship 2013-Present Academic Lab Intern, Spring 2013 • Interned in the Academic Lab at Blacksburg High School, which compromised between 15 and 25 special needs and study hall students, for 4 hours a week. Tutored students in trouble areas, such as essay writing, and helped with overall organization of school and study materials. Classroom Intern, Fall 2013 • Shadowed an English 10 th grade honors teach at Blacksburg High School for 6 hours each week. I spent two periods with English 10H classes and the other class period with a journalism course. • Organized instruction materials for the teacher, assisted in classroom instruction, and provided extra help for students when needed. Sigma Tau Delta Spring 2013-Present • Member of the International English National Honor Society. Membership is determined by a requirement of at least a 3.0 GPA and a ranking of at least the highest 35 percent of the class. Work Experience Virginia Tech Student Calling Center 2010-Present Shift Manager, Spring 2012-Present • Run a shift of 30 callers three times a week. I am responsible for a team of 4 staff members who in turn supervise the 30 callers. • All shift-related problems and issues are delegated to me and I ensure that each night of calling runs smoothly. • Run statistical analyses three times each night and interpret those statistics to determine which callers’ performances are below average, and delegate a staff member to address any issues. Quality Assurance Specialist, Spring 2011-Fall 2011 • Helped trainees through their first eight shifts of calling. Monitored their phone calls, held weekly meetings to discuss performance and improvement. Student Caller, Fall 2010-Spring 2011 • Called alumni, parents, and friends of the university to donate towards various academic funds. • Raised $28,140 (third highest amount of any caller during the fall 2010 semester).
Transcript of Amanda McGlone Resumeamandamcglone.weebly.com/uploads/2/8/0/0/28004037/amanda_mcglone_resume.pdf ·...
AMANDA MCGLONE 6217 Matoaca Road, Petersburg, Va, 23803
540-505-8728 [email protected]
1
Education Expected Bachelor of Arts, 2014
Major: English; Minor: Sociology Virginia Polytechnic Institute and State University, Blacksburg, Va, 2010-2014 Cumulative GPA: 3.66; In Major GPA: 3.79
Extracurricular Experience Blacksburg High School Internship 2013-Present
Academic Lab Intern, Spring 2013 • Interned in the Academic Lab at Blacksburg High School, which compromised
between 15 and 25 special needs and study hall students, for 4 hours a week. Tutored students in trouble areas, such as essay writing, and helped with overall organization of school and study materials.
Classroom Intern, Fall 2013 • Shadowed an English 10th grade honors teach at Blacksburg High School for 6
hours each week. I spent two periods with English 10H classes and the other class period with a journalism course.
• Organized instruction materials for the teacher, assisted in classroom instruction, and provided extra help for students when needed.
Sigma Tau Delta Spring 2013-Present
• Member of the International English National Honor Society. Membership is determined by a requirement of at least a 3.0 GPA and a ranking of at least the highest 35 percent of the class.
Work Experience
Virginia Tech Student Calling Center 2010-Present Shift Manager, Spring 2012-Present
• Run a shift of 30 callers three times a week. I am responsible for a team of 4 staff members who in turn supervise the 30 callers.
• All shift-related problems and issues are delegated to me and I ensure that each night of calling runs smoothly.
• Run statistical analyses three times each night and interpret those statistics to determine which callers’ performances are below average, and delegate a staff member to address any issues.
Quality Assurance Specialist, Spring 2011-Fall 2011 • Helped trainees through their first eight shifts of calling. Monitored their phone
calls, held weekly meetings to discuss performance and improvement. Student Caller, Fall 2010-Spring 2011
• Called alumni, parents, and friends of the university to donate towards various academic funds.
• Raised $28,140 (third highest amount of any caller during the fall 2010 semester).
