Allstate Agency Support Line – 800-336-9400 Updated call paths effective Oct. 14, 2013

v.1 – Sept. 27,2013 Proprietary and confidential

© 2013 Allstate Insurance Company

Countrywide (excluding ANJ and NY)

1. RMBC 2. Technology Support 3. Commercial 4. Financial Products 5. Help with

Something Else

Main Menu

1.Property/Inspections 2.Auto/Motorcycle/Motor

Home 3.North Light

1 - RMBC

1.Inspection Scheduling 2.Anything Else

1 – Property Inspections

1.Within-State Policy 2.Out-of-State Policy

2 - Auto

1.Within-State Policy 2.Out-of-State Policy

2 – Anything Else

1.Retrieve Voice Mail 2.Reset Password 3.Call Forwarding/Help

4 – Voice Mail

1.Agency Support 2.Technical Support 3.Eligibility, Classification,

Underwriting 4.General Market Direction 5.Claims 6.Know Party’s Extension

3 - Commercial

See Page 2

4 – Financial Products

1.Billing/Payments 2.Policy Support 3.Claims 4.Extra Hands Concierge

Line 5.Anything Else

5 – Help with Something Else

1.EZ Pay 2.Anything Else

1 – Billing Payments

1. Flood 2. Motor Club 3. Drivewise 4. All Other

2 – Policy Support

1.Auto/Personal Lines 2.CAT 3.Glass

3 - Claims

1.New Claim 2.Existing Claim

2 – CAT Claims

1. Alstar Quotes and Alstar Policies

2. Connexus Quotes and Connexus Policies

3. BIC Leads and Serviced Policies

1 – Agency Support

1. Alstar 2. Connexus

2 – Technology Support

1.Nonfleet Auto Business Owners Policy Customizer

2.Commercial Package Policy, Fleet Auto, Any Other Line

3.Profitability Team

3 –Eligibility, Classification, Underwriting

1.-- 2.Billing - Copies of

Policies 3.Auto 4.Customizer 5.All Other

1 – Alstar

1.Auto 2.All Other

2 – Connexus

1.BIC Sales 2.BIC Service

3 – BIC Leads and Serviced Polices

Billing – 5, 1, 2 EZ Pay – 5, 1, 1 Drivewise – 5, 2, 3 Policy Support – 5, 2, 4 Claims – 5, 3 Motor Club – 5, 2, 2 Alliance – 2, 2

Quick Reference

Financial Products on the other side

1.Password Reset 2.Alliance 3.Connexus 4.Voice Mail 5.Alstar 6.Gateway/Other

Supported Systems

2 – Technology Support

Allstate Agency Support Line – 800-336-9400 Updated call paths effective Oct. 14, 2013

Page 2

Countrywide (excluding ANJ and NY)

1. Inquiries 2. Sales Support 3. Term Conversions 4. Good For Life

1 – New Business

1. Password Reset 2. Gateway 3. Voice Mail 4. Other Supported

Application List

1 – Technology Support

1.Life Claims 2.Annuities Claims 3.Benefits

3 - Claims

1.Retrieve Voice Mail 2.Reset Password 3.Call Forwarding/Help

3 – Voice Mail

1.Alliance 2.Connexus 3.Eclipse 4.Profiles Plus/Forecaster 5.Alstar 6.All Other

4 – Other Supported Application List

1.RightFit 2.Sales Support 3.Annuity Claims 4.Anything Else

3 - Annuities

1. Allstate Benefits 2. Broker Dealer 3. Claims

4 – Anything Else

1.Change, Reinstatement, Lapse

2.Term Conversions 3.Claim Questions 4.Anything Else

2 – Allstate Products

1.New Business 2.In-Force Business

2 – Life Products

1. Lincoln Benefit Products

2. Allstate Products 3. Good For Life

2 – In-Force Business

1. Claims 2. Anything Else

1 – Allstate Benefits

1.Change, Reinstatement, Lapse

2.Term Conversions 3.Fixed Life Products 4.Variable Life Products 5.Claim Questions

1 – Lincoln Benefit Products

1.Technology Support 2.Life Products 3.Annuities 4.Anything Else

4 – Financial Products