AIRPORTS COUNCIL

I N S I D E T H I S I S S U E Message from Angela Gittens, Director General, ACI World ACI Sound Bites: Quotes from ACI Regional Heads Airports gather in Tianjin, China and Montreal, Canada for two ASQ Forums during the month of September Photo gallery: ASQ Forum Montreal

Photo gallery: The Trinity Forum 2015

ACI World announces new 2016 opportunities for Young Aviation Professionals

Red hot summer for air travel as growth in passenger traffic hits record highs in July; air freight volumes remain flat for the month AMPAP recognizes 2015 graduates in Panama City

ACI Airport User Charges workshop in Panama City

2014 Global Safety Network graduates acknowledged at WAGA Safety Symposium in Panama City

ACI provides airport guidelines for ground handling, participates in ICAO Ground Handling Task Force

ACI and CANSO launch new initiative on reducing aviation noise Airports Council International supports “Medellin Statement on Tourism and Air Transport for Development”

ACI EUROPE takes part in the Budapest Airport Runway Run for Charity

ACI Global Training calendar and featured courses ACI welcomes new World Business Partners ACI events calendar Regional World Business Partner contacts

World ReportOctober 2015

2 ACI World Report – October 2015

ACI Africa ACI Asia-Pacific

ACI North AmericaACI Latin America–Caribbean

ACI EUROPE

Click on a map to visit an ACI Regional website

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Suite 1810, PO Box 302Montreal, Quebec H4Z 1G8 Canada

Tel: +1 514 373 1200Fax: +1 514 373 1201

EDITORS

Brent Taylor, Manager, Digital Marketing & Communicationsbtaylor@aci.aero Ryan White, Manager, Communications rwhite@aci.aero

3ACI World Report – October 2015

Delhi, India • 2–4 December 2015The ACI Conference on Investing in Airports - Economic Oversight and Regulation, organized by ACI in cooperation with ICAO, will examine the various airport management models, as well as future challenges and opportunities in the realm of economic oversight and regulation. The event will foster discussion among aviation stakeholders about the evolution of competition in the sector. In this context, the role and functions of States and regulatory authorities will be addressed to provide a better understanding of the scope, forms and key objectives of economic oversight and regulation.  Another important element of the conference will be dedicated to identifying and exploring current and potential opportunities and challenges to attracting the much needed investments required for the sustainable development of the sector.

Topics to be discussed include: the economic oversight and regulatory framework; the airport system/network; the challenge of �nancing aeronautical infrastructure; the variety of public-private partnerships in place at airports around the world; trends in the regulatory debate, including airport-airline contractual relationships; ACI’s Airport Service Quality (ASQ) programme; and compliance with international regulations.

Register: www.aci.aero/Investing-in-Airports-ConferenceFor more information, contact: AEROconference@aci.aero

A few words from Angela Gittens, Director General, ACI World on the conference“�e time has come for frank discussions on how we can ensure that economic oversight and regulation evolve in step with the rapidly changing aviation industry. Join us in New Delhi from 2–4 December to be part of the conversation as stakeholders collaborate to align objectives and work toward an economically sustainable aviation industry that encourages healthy competition.”

ACI Members: Early bird: US$900 • Regular: US$1,150Non-Members: Early bird: US$1,150 • Regular: US$1,350

4 ACI World Report – October 2015

With the release of the 2014 ACI Annual World Airport Traffic Report, which shows a 5.7% increase in world passenger traffic, we are mindful of the requirement of substantial investments in airport infrastructure. The world’s airports are master planners in every sense of the word, constructing facilities designed to handle rising passenger numbers over the span of decades, but the fact remains that although the industry has a net profit margin of 16% and an average return on invested capital of 6.3%, fully 69% of airports actually lose money. As such, investing billions or even millions in new infrastructure is nigh on impossible for most airports.

And even those airports that can afford to make the investments take big financial risks; runways and terminals cannot be moved nor put to alternate economic uses. In contrast, air carrier assets are literally mobile—if service at a given airport is not profitable, or is less profitable than service at a different airport, the air carrier can move their airplanes to the more favorable market. With the advent of liberalization in many markets, we have seen this phenomenon take place with increasing frequency and on short notice. Add to this the fact that in many instances, airlines are not paying the cost of the airport infrastructure they use and it’s easy to see that the cards are stacked against many of the world’s airports where their sustainable economic development is concerned.

On a worldwide basis, revenues collected from airport charges levied on both airlines and passengers fall short of covering airports’ operating expenses and capital costs related to aeronautical activities. We have recently heard of airlines imploring governments to force airports to reduce charges to airlines, arguing that passengers would save money and employment opportunities would be created. This claim hinges on a key assumption that any

reduction in airport charges would be directly passed on to passengers for their benefit solely, which, past practice tells us, is unlikely. And, it ignores the fact that the charges are based on costs—approximately half of the costs of providing facilities and services to air carriers are recovered from charges on carriers. And the charges represent some 3% to 8% of the air carriers’ cost—a relatively large amount for the airport but a relatively small amount for the air carrier.

It’s time for the airports and air carriers to regard one another as commercial actors and establish a more mature approach to negotiating commercial terms. Sophistical arguments and threats of service withdrawals to governmental officials inexperienced in airport-airline economics should be replaced with adherence to ICAO principles and respect for the economic interests of all parties. We are all suppliers—suppliers of connectivity for the world’s communities.

We will explore these issues and more at the first Conference on Investing in Airports, organized by ACI in cooperation with ICAO, where we will be joined by the new Secretary-General, Dr. Fang Liu, and representatives from regulators, airports and airlines to explore the best approaches to ensure that airports can accommodate future demand safely, securely and sustainably.

Angela Gittens Director General ACI World

Dear Colleagues,

Message from Angela GittensDirector General, ACI World

5ACI World Report – October 2015

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6 ACI World Report – October 2015

“ACI-NA has long been known as the Voice of Airports in North America, and I am exceptionally proud of the work we are doing to amplify our voice through collaboration and unity to advance airport priorities. One of my top priorities is to further grow the strong record of collaboration between our US and Canadian members. Even with unique challenges and opportunities, there is so much airports on both sides of the border can learn from each other.” Kevin M. Burke, President and CEO, ACI-North America(on the topic of collaboration between the US and Canada on airport priorities in advance of the 2015 ACI-NA Annual Conference and Exhibition)

=================================================================

“Collaboration is the key to enhancing the safety standards of ground handling operations at airports. We need to pool resources and combine our efforts to come up with industry standards that foster safer, more reliable and more efficient ground handling for the benefit of the aviation industry at large.”

Javier Martinez, Director General, ACI Latin America-Caribbean (speaking at the First Americas Ground Handling International Conference in Miami, Florida on fostering better, safer ground handling operations)

================================================================= “Knowledge sharing is the key to enhancing safety at African airports, but how do we accomplish this? Collaboration is the lynchpin that keeps us moving forward. Working together can drive more effective change than any one role player can bring about alone. Our collective success does—and will continue to—depend largely on how well we work together for the greater good.” Ali Tounsi, Secretary General, ACI Africa(speaking at the World Routes Summit in Durban, South Africa on enhancing safety at African airports)

=================================================================

“Where regulation is concerned, we believe that airports should be regulated only based on their actual market power, not on their size, and there is a wealth of data available on airport competition which supports that logic.”

Olivier Jankovec, Director General, ACI EUROPE(speaking at the World Routes Summit in Durban, South Africa on the topic of airport regulation) ================================================================= “I had the privilege to attend the 2015 ACI Latin America-Caribbean/World Annual General Assembly, Conference and Exhibition (WAGA), held in Panama City last month. I wish to congratulate our colleagues on organizing a very successful event! Asia-Pacific and Latin America-Caribbean are two regions separated by vast geographical distance; however, as the old Chinese saying goes, ‘Good friends, even separated by distance, are as close as neighbors!’ It was particularly pleasing to witness the support from China Civil Airports Association, who led a delegation of Chinese airport executives to WAGA 2015. The annual event provided a great platform for the bonding of the two regions.”

Patti Chau, Regional Director, ACI Asia-Pacific (on attending the 2015 ACI Latin America-Caribbean/World Annual General Assembly, Conference and Exhibition, and on Asia-Pacific airports’ participation in the event)

ACI Sound Bites Quotes from ACI Regional Heads

7 ACI World Report – October 2015

Find out why the world’s best airports are part of

the Airport Service Quality programme

Excellent customer service, excellent airports

For more information on how to join the ASQ network, contact the ASQ team:

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+ 1 514 373 1200 aciasq@aci.aero @ACI_ASQ http://www.aci.aero/Airport-Service-Quality

*Airport code sizes are based upon Director General’s Roll of Excellence inductees and ASQ Award winners since 2006 ** The ASQ Awards are provided based upon the top three mean scores on overall satisfaction from the ASQ Survey

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Airports gather in Tianjin, China and Montreal, Canada for two ASQ Forums during the month of September

Organized by ACI World and hosted by Tianjin Binhai International Airport, the latest 2015 Airport Service Quality (ASQ) Forum Tianjin took place 22–24 September and featured training sessions that explained the ASQ programme—from a general overview to recent enhancements and new tools designed to allow participants to get the most from this unique customer service benchmarking programme. The Tianjin event follows a successful ASQ Forum held 9–11 September in Montreal, Canada.

Attendees shared best practices in customer service and hear key findings from the ASQ Survey. They also explored how airport cleanliness is important to the passenger experience; enhancing the journey for low-cost and charter passengers; the link between service quality and airports’ economic performance; and much more.

“This marks our second ASQ Forum of 2015 after a highly successful event hosted by Aeroports de Montreal, which took place in Montreal from 9 to 11 September. We’re pleased to be organizing this second event in Tianjin, China under the kind patronage of Tianjin Binhai International Airport,” noted Antoine Rostworowski, Director, IT & Facilitation at ACI World. “Airports have evolved from being places that largely deal with airline and aircraft-related

activities to complex businesses in their own right. Each day in airports around the world, innumerable service providers and government agencies—some customer-facing and some behind the scenes—have an indelible effect on the passenger experience. More than ever, airports require in-depth, actionable intelligence on satisfaction levels across the multiple touchpoints of a traveler’s journey.”

ACI’s ASQ Survey measures passengers’ appraisal of 34 key performance indicators on the day they travel, allowing airports to get an accurate and timely picture of traveler sentiment. Indeed, ASQ has been designed for airports seeking to measure their passenger service performance and to benchmark it against other airports with the overarching objective of offering more effective, efficient and profitable ways to serve the flying public, while providing a systematic approach to continuously improving customer service.

ASQ is the leading customer satisfaction benchmarking programme in the airport industry today, and ASQ research takes place in airports that serve more than half the world’s 6.7 billion passengers. From benchmarking and the sharing of best practices to marketing tools that help airports communicate their achievements and services that are customizable to each

9ACI World Report – October 2015

airport’s unique needs, ASQ is the key to understanding how to increase passenger satisfaction and improve business performance in the fast-changing landscape of worldwide aviation.

“ACI’s commitment to representing our members’ best interests underscores everything we do, and the ASQ programme is an excellent example,” says Angela Gittens, Director General, ACI World. “More than ever, this is a programme designed with the passenger in mind, and ACI is delighted to share its latest customer service insights with ASQ Forum Tianjin attendees. In keeping with the ASQ programme, these are learnings that they can take back to their home airports to

make a real and immediate improvement in the quality of their passengers’ journeys.” The next ASQ Forum will take place in Madrid, Spain on 21–23 October. To learn more about ASQ, click here, and be sure to visit the Madrid ASQ Forum webpage to discover how you can participate in the next event.

On the pages that follow are images from the ASQ Forum Montreal. Look out for next month’s ACI World Report, where we’ll feature photos from the Tianjin event!

ASQ Forums 2015

Antoine Rostworowski, Director, Facilitation and IT, ACI World fields questions from reporters at the ASQ Forum in Tianjin, China

For more information on the ASQ Forums, please visit www.aci.aero/ASQ-Forums.

10 ACI World Report – October 2015

ASQ Forum - Montreal, Canada 09-11 September 2015

11ACI World Report – October 2015

ASQ Forum - Montreal, Canada

12 ACI World Report – October 2015

Trinity Forum 2015 attracts nearly 400 airport and travel retail professionals

This year’s Trinity Forum, co-organized by The Moodie Report and ACI, was held from 16–18 September in Hong Kong. The event attracted 390 delegates from the airport and travel retail industries. On the pages that follow are some highlights of the event.

The ACI Asia-Pacific Board meets during The Trinity Forum 2015

ACI Asia-Pacific Regional Director Patti Chau (right) and ACI Asia-Pacific Chair Dennis Chant (left) sign the memorandum of understanding which will see the

2016 ACI Asia-Pacific Annual Assembly held in Gold Coast, Australia in April 2016. Looking on is Maggie Kwok, the former (and first) ACI-Asia-Pacific Regional Director.

13ACI World Report – October 2015

Trinity Forum 2015

Trinity Forum 2015 - Opening Cocktail

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Trinity Forum 2015

Trinity Forum 2015 - Day 1

15ACI World Report – October 2015

Trinity Forum 2015

Trinity Forum 2015 - Day 2

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Trinity Forum 2015

Trinity Forum 2015 - Gala Dinner

17ACI World Report – October 2015

18ACI World Report – October 2015

ACI World announces new 2016 opportunities for Young Aviation Professionals

ACI, in cooperation with ICAO and IATA, helps develop the next generation of airport professionals

Airports Council International (ACI), in cooperation with The International Civil Aviation Organization (ICAO) and the International Air Transport Association (IATA), is inviting applications for the third round of the Young Aviation Professionals Programme.

Through this collaborative programme, the selected Young Aviation Professionals will be offered exciting career development opportunities in Montreal. The programme aims to attract young, talented professionals who have advanced university qualifications supplemented with a minimum of two years’ professional working experience in aviation-related regulatory activities and/or in the aviation industry.

“The sustainability of the industry depends to a large extent on ensuring that we have a strong pool of future professionals running the world’s airports, and these Young Aviation Professionals will be solid proponents of the community of airports and the importance of forging industry partnerships,” said Angela Gittens, Director General, ACI World. “This programme aligns with our suite of Global Training courses, offered both in classrooms and online,

and especially the Airport Management Professional Accreditation Programme (AMPAP), another successful collaboration between ACI and ICAO.”

The selected candidates will be expected to contribute to each organization’s work programmes related to aviation safety, air navigation capacity and efficiency, air transport economics or aero-political issues, with attention to inter-relationships among ACI, ICAO and IATA. Each Young Aviation Professional will be guided throughout the programme by a subject-matter expert from each of the organizations. The target for the commencement of the programme and the reporting of the selected candidates to Montreal is the end of February 2016. Interested candidates who meet the selection criteria are invited to submit their application at ICAO’s employment site by the closing date of 8 October 2015. More details on the selection criteria, conditions of employment, examples of typical duties, as well as instructions on how to apply can be found here. Finally, to read what previous Young Aviation Professionals have to say about the programme, please click here.

19 ACI World Report – October 2015

20ACI World Report – October 2015

Red hot summer for air travel as growth in passenger traffic hits record highs in July; air

freight volumes remain flat for the monthGlobal passenger traffic at the world’s major airports rose by almost 8% year over year for the month of July while international and domestic traffic posted growth rates of 7.7% and 8.2% respectively. July and August are the busiest periods for overall global passenger traffic due to holiday travel and tourism activity, particularly in the northern hemisphere. This represents a banner month for passenger numbers since growth is significantly above the trend. All regions posted significant growth in passenger traffic, although Middle Eastern airports continue to stand out as aviation’s fulcrum. Dubai (DXB), the world’s busiest airport for international passengers, had depressed figures in 2014 due to runway refurbishment over the summer months, which resulted in a growth rate of 29.5% year over year in passenger traffic. Even without including DXB’s growth for the month, the region as a whole would have still recorded double-digit growth on the back of other strong performing airports such as Doha (DOH), Abu Dhabi (AUH) and Tel-Aviv (TLV), which grew their passenger traffic by 24.9%, 23.3% and 18.9% respectively. Hubs in other regions also recorded strong growth. Passenger traffic at Istanbul (IST), Jakarta (CGK) and Shanghai (PVG) grew by 16.9%, 15.3% and 14.7% respectively. Madrid (MAD) continues to make large strides following the recession and Euro area woes. The airport grew by over 13% in July.

Unlike the record high growth rates in global passenger numbers, air freight volumes were flat with respect to year-over-year growth in July. A slowdown in key emerging markets such as China, as well as oil producing economies, translated into weakness in other sectors of the economy. The strong correlation between changes in air freight volumes and the business cycle coupled with the fact that a high concentration of the world’s major air freight hubs are located in the Asia-Pacific region has inevitably resulted in a slowdown. The region’s top five airports experienced a contraction in freight volumes for the month of July. Hong Kong (HKG) dropped by 1.9%.

North American air freight volumes were slightly more mixed with respect to year-over-year growth among the region’s busiest hubs. That being said, the net result was flat growth for the region as a whole. Whereas Memphis (MEM), a FedEx hub, and Louisville (SDF), a UPS hub, experienced growth of 2.5% and 4.2% respectively, airports that have a larger international component to their freight saw volumes drop. Anchorage (ANC) and Miami (MIA) saw air freight traffic drop by 5.6% and 2.3% respectively.

For more information on ACI World Economics and Statistics, please visit:

www.aci.aero/Economics-and-Statistics

21 ACI World Report – October 2015

ACI PaxFlash and FreightFlash – July 2015

22ACI World Report – October 2015

ACI PaxFlash and FreightFlash – July 2015

23 ACI World Report – October 2015

A guide to help airports understand models, criteria and best practices in the implementation of economic regulation as they relate to an airport’s vision and objectives.

Call +1 514 373 1200 to place your order now

The ACI Guide toAirport Economic Regulation

AVA I L A B L E F O R P U R C H A S E N O W

For more information or to purchase your copy, visit www.aci.aero/publications/new-releases

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ACI_EconRegs_ACIMonthlyReport_8-21.pdf 1 8/21/13 8:51 AM

24ACI World Report – October 2015

On 1 September in Panama City, the 2015 Airport Management Professional Accreditation Programme (AMPAP) Graduation was conducted to recognize 115 new graduates who earned the joint ACI-ICAO International Airport Professional (IAP) designation and 5 others who earned their AMPAP Associate diploma.

Now in its ninth year, AMPAP has achieved steady growth, starting with 16 participants to now over a thousand from 100 countries. To date, the gateway course has been delivered in cooperation with over 50 host airports and associated enterprises worldwide, with several of them hosting multiple times.

AMPAP Chief Executive, Dr. Pierre Coutu, expressed thanks to a dedicated “faculty” of specialists and support teams, outlining that the airport management profession is complex and has a global impact. “At each annual AMPAP graduation, it is a befitting occasion to recall the

primary vision of AMPAP, envisaged by ICAO and ACI when the programme was first launched in 2007 and continuing to today: The promotion and betterment of airport management as a profession,” he said.

After graduation, many AMPAP alumni maintain their involvement through participation in the governance of the programme as members of the AMPAP Steering Committee; as instructors in AMPAP mandatory courses; and through their leadership as seen in the formation of the “IAP Community of Practice” (IAP CoP), a not-for-profit organization dedicated to continuing work in the advancement of best practices in airport management. In parallel to this, AMPAP, ACI and ICAO are currently devising plans to further increase the formal global recognition of IAPs.

AMPAP recognizes 2015 graduates in Panama City By Monica Tai Chew, Director, Administration & Client Relations, and Programme Registrar, AMPAP

For more information on AMPAP,please visit www.iap.aero

25 ACI World Report – October 2015

Airport Operations Diploma Programme

Airport Operations Diploma Programme

Airport Operations Diploma Programme

Airport Airport Airport Airport Airport Airport Airport Operations Operations Operations Operations Operations Operations Operations Diploma Diploma Diploma Diploma Diploma Diploma Diploma ProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgrammeProgramme

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ACI - Airport Operations Diploma Programme (V5) / 5 September 2013

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Did You Know?The Airport Operations Diploma Programme provides airport professionals with a broad understanding of airside operations, terminal and landside operations and business operations in order to empower them with the knowledge to successfully address the operational and business needs of 21st century airports.

Programme StructureThe Programme consists of three self-paced online courses:

Airside Operations • Terminal and Landside Operations • Airport Business Operations

Candidates must successfully complete all three online courses within a three-year time frame.

To register for the Airport Operations Diploma Programme visit www.olc.aero or contact enrolments@olc.aero

For more information on ACI Global Training visit www.aci.aero/training or contact training@aci.aero

TRAINING THE NEXT GENERATION OF AIRPORT PROFESSIONALS

The Programme is exclusively available ONLINE

DDAC0001_AODP_FullPageAd276X195_V5.indd 1 2013-09-05 2:31 PM

26ACI World Report – October 2015

ACI Airport User Charges workshop in Panama City By John Webster, Senior Manager, Global Training, ACI World

The recent Airport User Charges Workshop, held in Panama City as part of the ACI Developing Nations Airport (DNA) Assistance programme

The ACI Developing Nations Airport (DNA) Assistance programme, in close collaboration with Hartsfield-Jackson Atlanta International Airport (ATL), CIFAL and UNITAR, launched a two-day course, Airport User Charges Workshop, from 3–4 September 2015 in Panama City, Panama. This course took place following the 2015 ACI Latin America-Caribbean/World Annual General Assembly, Conference and Exhibition and attracted 16 participants from host airport Tocumen International Airport, as well senior management officials from Anguilla, Sri Lanka, Myanmar, Kenya, Sierra Leone, Nigeria, Jamaica, and Trinidad and Tobago.

The workshop was conducted by ACI instructors Julian de la Camara Arilla and Dr. Richard Sharp. Julian is a senior ACI facilitator who recently retired from his previous post at the Economic Analysis and Policy Section at the International Civil

Aviation Organization (ICAO) in Montreal. As co-facilitator, Richard has 36 years of experience in airport corporate strategy, airport economics and business planning, and is a Technical Director with ICF’s aviation team (formerly S H & E).

The purpose of this workshop was to review ICAO’s policies on airport charges, but perhaps more importantly to see how the policies are used to establish and implement user charges. This workshop represented an opportunity to review the standards and recommended practices to establish user charges at airports, as well as analyze the practical considerations in applying these policies.

As there are many different ways of looking at airport charges, each airport faces situations and circumstances that dictate how to approach setting and implementing user charges. This workshop sought to

27 ACI World Report – October 2015

familiarize participants with established principles that guide their decisions and actions in how to apply these charges.

The course was very successful and received positive feedback from the attendees. Mr. Vanroy Hodge, Chief Executive Officer, Anguilla Air and Sea Ports Authority, remarked: “The ACI DNA Seminar: Airport User Charges that was held in Panama, September 2015 was extremely informative, and the information provided was very useful. I was unaware of much of the concepts and dynamics regarding airport user charges prior to the seminar, so the content and delivery was very beneficial. The facilitators were very knowledgeable, both from a practical and theoretical perspective. I would highly recommend attendance to ACI DNA Seminars to any organization based on the

relevance of the topics and look forward to applying the knowledge and information gained from attending this DNA Seminar for the advancement of the Anguilla Air and Sea Ports Authority.”

ACI would like to thank the participants for their attendance in Panama. Special appreciation must go to Mrs. Alrene Barr, Director, International Business at ATL, for the airport’s unwavering support of the DNA programme. ACI would also like to thank the facilitators for making this workshop such a great success, as well as ACI-LAC Director General Javier Martinez Botacio for supporting this seminar in his region.

ACI Airport User Charges

WORKING TOGETHER TO ENHANCE AIRPORT OPERATIONAL SAFETY

Abidjan • Abu Dhabi • Ahmedabad • Antigua Athens • Beijing • Bucharest • Chennai • Cluj Cork • Dublin • Guwahati • Haikou • Jakarta Kolkata • Lomé • Lusaka • Maputo • Medina

Mauritius • Nouakchott • Ouagadougou • Quito

San Pedro Sula • Seattle • Toronto

Request an ACI Safety Review today

www.aci.aero/apex

For more information on the training programmes that ACI Global Training offers, please email training@aci.aero.

28ACI World Report – October 2015

2014 Global Safety Network graduates acknowledged at WAGA Safety Symposium in Panama City

By Issa Castro, Manager, Global Training, ACI World

ACI recently acknowledged all the 2014 graduates of the Global Safety Network (GSN) Diploma Programme at the Safety Symposium held 31 August 2015 at the ACI World Annual General Assembly, Conference and Exhibition in Panama City. All the names of the 32 GSN Initial (Silver) and 22 Advanced (Gold) Diploma recipients from 13 airports and organizations worldwide were shared with the attendees as part of the symposium. Here are their names once again:

Abu Dhabi Airports Company• Mohamed Osman Hashi – Silver• Ali Karim – Silver• Syed Ihsan Ali – Silver, Gold• Khaled Abdulla Salem Al Jaberi – Silver,

Gold• Mohamed Ali Ahmed Musa – Silver• Najwa Ali Mohamed Saeed Al Rowahi –

Silver, Gold• Nayef Hamad Mubarak Hamad Al Khaili –

Silver, Gold• Nizar Kamel Kh. Alshaibatt – Silver, Gold• Hani Bassem Elsrouji – Silver• Jamal Saeed Marei Salmeen Al Katheeri –

Silver• Youssef Madkouri – Silver, Gold• Asif Masiuddin – Silver• Abdullah Hashim Abdallah Heyasat – Silver• Husain Ali Saleh Omar Al Kindi – Gold• Irene Cristi Naparan – Gold• Marlon Oteyza Agaton – Gold

Airports Company South Africa• Michelle Erasmus – Gold• Lizelle Arlow – Gold• Sors Grobbelaar – Gold• Gilberth Howburg– Silver

Aeroports du Cameroun• Mazarin Hervée Mintsa – Silver

Airport International Group• Smael Banse – Gold• Khourshid Al-Mubaslaet – Silver• Faris Abu-Issa – Silver• Alpros Hamzouq – Silver

Bucharest Airports National Company• Gabriel Roman – Silver• Florin Gabriel Boicu – Silver• Luminita Vilcea – Gold

Delhi International Airports (P) Limited• Jitender Bharmota – Silver

Dubai Airports• Nilofar Ali – Silver• Oksana Bondarchuk – Silver• Reem Al Saffar – Silver, Gold• Preeti Goplani – Silver• Nadine Smeets – Silver, Gold

Flughafen Berlin Brandenburg GmbH• Vedat Emmi - Silver

Flughafen Hannover Langenhagen GmbH• Christian Mohr – Gold• Christopher Selle – Gold

Global Aerospace Logistics LLC• Christiaan Hendrik Potgieter – Silver

Kilimanjaro Airports Development Company• Donat Julio Manuka – Silver• Idrisa Washington – Silver

Oman Airports Management Company• Said Amur Ambusaidi – Gold• Ali Thani Al Khaifi – Gold

Riga International Airport• Ivars Pavasars – Silver• Kaspars Gaurilovs – Silver• Ingus Krumins – Gold• Aris Mucenieks – Gold

29 ACI World Report – October 2015

2014 Global Safety Network graduates

We received several messages of appreciation from our 2014 GSN graduates. Many have likewise shared their thoughts about what the GSN programme has meant to them. Here are just a few of their comments:

“Since the very beginning when GSN Diploma Programme was launched back in 2006, it became extremely popular with the personnel of Riga International Airport. The programme provided better understanding of compliance with safety requirements. We all benefited from it, which facilitated the adoption of a strong safety culture.

The additional advantage of the GSN Diploma Programme courses is the ever-growing number of graduates forming a large community where experience is shared and cases are discussed among the colleagues to ensure that lessons are learned and better practices introduced.”

Ivars Pavasars Training Centre ManagerHuman Resources DepartmentRiga International Airport

“I have been working in the aviation industry for the last 19 years. Before attending the ACI GSN training modules, I was missing technical and professional knowledge to become a successful safety professional.

Now I am proud to be associated with ACI’s GSN programme, through which I have widened the horizons of my knowledge.

I am an implementer of SMS at Delhi International Airport Ltd., and the GSN course material comes with a unique combination of vivacious trainers and vast theoretical, along with practical, treatment of the subject matter, which has really helped me to work towards delivering a safety culture at Indira Gandhi International Airport and given me an opportunity to develop my skills to higher levels.”

Jitender BharmotaAssociate Manager – Safety & ComplianceGMR Group

Testimonials: Hear what they have to say!

30ACI World Report – October 2015

2014 Global Safety Network graduates

“What I can add is that the GSN programme has provided so much depth and empowered me with subject matter knowledge needed to contribute to the safe operation of our aerodrome on a daily basis. I would recommend it to anyone working towards a certified safety qualification in aviation and to get a better understanding of the aviation industry safety standards and practices.”

Sors GrobbelaarSHEQ Officer (Safety, Health, Environmental and Quality)Airports Company South Africa

My own personal experience is that the training was excellent and the instructors’ presentations were thorough, logical and of great value to me.

The instructors’ personal experience within the aviation industry, efforts and knowledge were also valuable additions and provided me with real-world insight about aviation safety, security, measures, procedures and more.

The GSN programme provides a ‘big picture’ overview of how the process is performed and can benefit the aviation industry.”

Najwa Ali Al RawahiSenior Officer Operations BateenAbu Dhabi Airports

“I have obtained a Silver Diploma and am planning to earn my Gold this year. The GSN modules helped me to understand different operational procedures and activities in a simplified manner. Case studies and the practical experiences shared by experienced tutors helped me to have a real-time learning experience. The GSN 6: Aerodrome Auditing and Compliance course helped me as a Lead Safety Auditor in conducting third-party SMS audits.

I am proud to have participated in the GSN programme as this diploma is recognized at airports around the world. I would like to thank the ACI team and wish them all the very best.”

Nilofar AliSMS Officer, Airside OperationsDubai Airports

31 ACI World Report – October 2015

The programme consists of six specialized five-day courses on airport safety, and is specifically designed to meet the needs of airside operations and safety managers including developing, implementing and operating effective Safety Management Systems (SMS) at their airports:

• GSN 1 - Safety Management Systems • GSN 2 - Airside Safety and Operations• GSN 3 - Emergency Planning and Crisis Management • GSN 4 - Working with Annex 14• GSN 5 - Advanced Safety Management Systems • GSN 6 - Aerodrome Auditing and Compliance

All classroom sessions make extensive use of pictures, case studies and films, to provide a compelling and relevant learning experience in tandem with practical exercises performed at the aerodrome for a comprehensive safety overview of airside operations.

Programme Structure

Each GSN course may be taken as a stand-alone or combined with other GSN courses to obtain the GSN Diploma.

GSN Initial (Silver) Diploma - Complete GSN 1-3 in any sequence, within a three-year timeframe.

GSN Advanced (Gold) Diploma – Complete GSN 4-6 in any sequence, within a three-year time-frame. You must have already received the GSN Initial Diploma as a pre-requisite to receive the GSN Advanced Diploma.

Register for a GSN course today!

Do you have the right competencies to be anairport safety professional?

Advance your career with the GSN Diploma Programme!

• GSN 1 - Safety Management Systems

• GSN 2 - Airside Safety and Operations

• GSN 3 - Emergency Planning and Crisis Management

• GSN 4 - Working with Annex 14

• GSN 5 - Advanced Safety Management Systems

• GSN 6 - Aerodrome Auditing and Compliance

The leading airport management and operations education provider

Global Safety Network (GSN) Diploma Programme

training@aci.aero

http://www.aci.aero/Global-Training

+1 514-373-1200

To find out more information, please contact us at:

32ACI World Report – October 2015

ACI provides airport guidelines for ground handling, participates in ICAO Ground Handling Task Force

By Nicholas Ratledge, Manager, Airport Safety and Operations, ACI World

In the early days of civil aviation, ground handling of aircraft was primarily carried out by airlines themselves. Today, airline self-handling accounts for less than 50% of the ground handling market, which has become a multi-billion dollar business served by thousands of providers specializing in various aspects of ground handling. However, the safety of ground handling is in need of attention, with aircraft damage and airport workplace injuries a major concern. Thus, ACI is now taking a leading role to encourage airport operators to develop strong policies towards ground handing on airport property.

Discussions on the topic of ground handling have been held at recent meetings of the Board during which a request for the development of, as a minimum, an ACI policy of ground handling activities on airports has been formulated. This point has been reported back to the World Safety and Technical Standing Committee, which established a Ground Handling Working Group in response. This Working Group proposed three general concepts as a minimum for ground handlers operating on airport property. First, airport operators should provide a license or concession to any third party ground handler that operates on the airport. This license should govern the relationship between the airport operator and the ground handling service provider. Second, ground handling service providers operating at an airport should develop and maintain a safety management

system that is commensurate to their operations on the airport and compatible with the airport operator’s safety management systems (SMS). Finally, standards for ground handling service providers should be developed and monitored by industry regulatory bodies, and ground handling service providers should be certified against these standards. At this point ACI is working with industry partners the International Air Transport Association (IATA) and the Airport Services Association (ASA) to determine a level of standardization that benefits all players in civil aviation. At the World Annual General Assembly in Panama, a paper was presented to the World Governing Board outlining further work to develop an ACI “white paper” on ground handling. This will be developed further with ACI regions, knowing that some are actively developing new concepts such as airports as ground coordinators (Europe).

At the same time, ACI has been actively involved with the International Civil Aviation Organization (ICAO) Ground Handling Task Force. In 2014 the Air Navigation Commission requested the Aerodromes Panel to perform a gap analysis to determine what ICAO provisions are needed to develop a package of provisions and best practices for ground handling. The task force is working on the Aerodrome Panel’s request, reviewing a series of provisions and best practices in operational procedures and SMS with members of ACI, IATA, the International Coordinating Council of Aerospace Industries Associations and ASA to determine the best course of action for ICAO. The second meeting of the task force took place on 10 and 11 September and it was decided that an ICAO guidance manual created from the input provided to the task force would be the ideal path to pursue. These provisions would include guidance to aerodromes on how they might “regulate,” “provide safety oversight,” or “license” ground handling service providers.

To contact Nicholas Ratledge, Manager, Airport Safety and Operations, ACI World,

please email NRatledge@aci.aero.

33 ACI World Report – October 2015

Emergency Preparedness and Contingency Planning

HANDBOOKFirst Edition 2014

NOW AVAILABLE FOR PURCHASE!

To order your copy, contact us at: publications@aci.aero

34ACI World Report – October 2015

ACI and CANSO launch new initiative on reducing aviation noise

On behalf of airports and air traffic management, ACI and CANSO (Civil Air Navigation Services Organisation) have collaborated closely to launch a new initiative to help reduce noise from aviation. They recently published “Managing the Impacts of Aviation Noise,” a best practice guide for reducing aviation noise, especially for communities near airports. The initiative is to be rolled out to airports and air traffic management organizations across the globe.

“Managing the Impacts of Aviation Noise” examines the challenge of aviation noise and describes methods that airport operators and ANSPs can use to manage and reduce its impact. It reviews four current approaches for managing noise: reducing noise at the source; land use planning; noise-reducing operational procedures; and operating restrictions. Operational procedures include techniques such as tailored arrivals, continuous descent operations, arrival or departure path alternation and managing thrust. The noise mitigation measures described in the guide can be collaboratively implemented by ANSPs, airports and aircraft operators.

“The aviation industry needs to address the concerns of local communities about aviation noise to maintain the support of governments and the general public, and to maintain our licence to operate,” said Angela Gittens, Director General, ACI World. “The industry must do more—work collaboratively and pool its collective ingenuity and innovative capabilities—to develop solutions that address the noise challenge. This publication provides a template for action on noise.”

Jeff Poole, Director General, CANSO, said: “The aviation industry has achieved substantial and measurable reductions in noise over the last 50 years through a mixture of airframe and engine technology and operational efforts. But the problem still exists and we must make every effort to mitigate the impact of aviation

noise for people on the ground, especially those living around airports. This excellent publication provides airport operators, air navigation service providers (ANSPs) and other aviation stakeholders with the tools to take further action on this vital issue for our industry. Key to our success in reducing noise is partnership and joint action among airports, airlines and air traffic management, engaging with local communities, to deliver measurable results. We are now rolling this initiative out to CANSO Members through the aid of regional expert champions and through workshops at CANSO regional conferences, as well as other global and regional events.”

The guide provides key principles and recommended actions for better community interactions, including effective communication, transparency and education. Eleven case studies highlight actual experience in dealing with airport noise issues along with solutions and examples of stakeholder collaboration essential to reduce the impact of aviation noise.

Download “Managing the Impacts of Aviation Noise” here.

Angela Gittens, Director General, ACI World and Jeff Poole, Director General, CANSO

35 ACI World Report – October 2015

36ACI World Report – October 2015

Airports Council International supports “Medellin Statement on Tourism and

Air Transport for Development”

ACI has voiced its support of the “Medellin Statement on Tourism and Air Transport for Development,” agreed upon at the Joint World Tourism Organisation (UNWTO)/International Civil Aviation Organization (ICAO) High-Level Forum on Tourism and Air Transport for Development, which coincided with the convening of the 21st Session of the UNWTO General Assembly in Medellin, Colombia on 14 September 2015.

The Statement aligns with many of ACI’s key messages, including the pivotal roles that tourism and air transport play in creating employment opportunities through their linkages to local economic activities, and the need to avoid unnecessary regulations and burdens, optimize connectivity and implement coordinated and holistic measures toward tourism and transport development.

The full Statement can be downloaded here.

“Worldwide, aviation is a key driver of economic growth, and airports are strong contributors to the strength and vibrancy of their local economies,” noted Angela Gittens, Director General, ACI World. “The Medellin Statement effectively underscores the important role that aviation plays in the lives of billions of travellers a year. ACI will continue to work in parallel with UNWTO and ICAO at every opportunity to ensure that the social and economic benefits of aviation remain front and centre as the industry continues to grow safely and sustainably in the years to come.”

37 ACI World Report – October 2015

– Angela Gittens, Director General, ACI World

To download theACI Publications CatalogueClick Here

ACI PUBLICATIONSCATALOGUE

“Knowing whereyou want to go is only halfthe battle; you need to know howto get there. The sharing of knowledge and best practices is the most e�ective way to accelerate progress by avoiding false starts and wrong turns.”

publications@aci.aero

+1 514 373 1200

For more information, please contact us at:

A comprehensive overview of ACI publications covering all elements of airport operations. Discover how they can help you meet all your business needs!

38ACI World Report – October 2015

ACI EUROPE takes part in the Budapest Airport Runway Run for charity

By Yulia Plyusnina, Programme Development Coordinator, ACI EUROPE

On Saturday, 5 September a team from ACI EUROPE took part in the Budapest Airport Runway Run, an annual charity event organized by anna.aero and sponsored by Airbus. This year there were more than 900 runners from the aviation community: airports, airlines, business partners and local authorities. The Commercial Forum held its bi-annual meeting two days after in Budapest, so it was a chance for its members to take part in the exclusive event. Aviation professionals from all around the world competed for awards in the following categories: the fastest airline, airport, aviation executive, team, female and male. The distances were 5 km, 10 km or a 5+5 relay. Proceeds from the registration fees will go to support the Anthony Nolan Foundation, a UK-based bone marrow transplant charity.

The ACI EUROPE Commercial team after finishing the run; (from left) Johan Scholvinck, Vice-Chair Commercial Forum InterVISTAS; Arturs Savelievs, Riga

Airport; Yulia Plyusnina, ACI EUROPE; Danielle Michel, ACI EUROPE; and Sven Zahn, Munich Airport (photo credit: Inga Saveljeva, Riga Airport

To learn more about the Anthony Nolan Foundation, please visit:

www.anthonynolan.org

39 ACI World Report – October 2015

For more information, or to purchase your copy today, please contact us at publications@aci.aero or call +1 514 373 1243

INTRODUCING THE 2014 ACI AIRPORT MEMBER AND WORLD BUSINESS PARTNER DIRECTORY

THE DEFINITIVE CUSTOMER RELATIONSHIP MANAGEMENT TOOL!

www.aci.aero

Contact details for 1853 Airports, 595 Operators, and 520 WBPs

40ACI World Report – October 2015

2015 ACI Global Training Calender

*Can be taken as an elective for the Airport Management Professional Accreditation Programme (AMPAP) Please visit our website for the most up-to-date information: www.aci.aero/Global-Training

Global Training Course Calendar 2015

Last update: 22 September 2015

Course Programme Location Country Language Member/ WBP price (USD)

Non-member price (USD)

05-13 Oct - Nov Online - Airport Environmental Management* Environment ONLINE ONLINE English US$1,600 US$2,400

02-04 November Air Traffic Forecasting Economics Johannesburg South Africa English US$950 US$1,400

04-08 October Airport Environment Management* Environment Abu Dhabi UAE English US$1,600 US$2,40004-08 October GSN 5 - Advanced Safety Management Systems Safety Abu Dhabi UAE English US$1,450 US$2,10006-08 October Implementing Branded Customer Service Programmes at Airports Facilitation Abu Dhabi UAE English US$1,450 US$2,10025-27 October Introduction to Airport Economics Economics Abu Dhabi UAE English US$950 US$1,40001-05 November Managing Aerodrome Works Safety Abu Dhabi UAE English US$1,450 US$2,10002-06 November Developing a Customer Service Culture at Airports* Facilitation Kuala Lumpur Malaysia English US$1,600 US$2,40015-19 November GSN 6 - Aerodrome Compliance and Auditing Safety Abu Dhabi UAE English US$1,450 US$2,10016-20 November ACI/ICAO User Charges* Economics Kuala Lumpur Malaysia English US$2,600 US$2,60023-27 November ACI-ICAO Aerodrome Certification Safety Bangkok Thailand English US$2,000 US$2,000

12-14 October Managing Airport Service Quality at Airports Facilitation Istanbul Turkey English US$950 US$1,40012-16 October GSN 4 - Working with Annex 14 Safety Dublin Ireland English US$1,450 US$2,10019-21 October Human Factors for Airport Managers Safety Bucharest Romania English US$950 US$1,40019-23 October Airport Revenue Generation* Economics Munich Germany English US$1,600 US$2,40026-28 October Passengers with Reduced Mobility Workshop Facilitation Athens Greece English US$950 US$1,40002-04 November Airport Air Service Development Economics Vilnius Lithuania English US$950 US$1,40002-06 November Airport Human Resource Management* Mngmt./ Techn. Dublin Ireland English US$1,600 US$2,40016-20 November Airport Collaborative Decision Making (A-CDM) Safety Istanbul Turkey English US$1,450 US$2,10023-27 November GSN 2- Airside Safety and Operations Safety Bucharest Romania English US$1,450 US$2,10007-11 December EASA Implementing Rules for Aerodromes Safety Istanbul Turkey English US$1,450 US$2,100

02-04 November Airport Business Development & Planning Mngmt./ Techn. Port of Spain Trinidad and Tobago English US$950 US$1,400

30-04 Nov - Dec Developing a Customer Service Culture at Airports* Facilitation Nashville USA English US$1,600 US$2,400

*Can be taken as an elective for the Airport Management Professional Accreditation Programme (AMPAP) **Course availability and dates subject to change. Please visit our website for the most up-to-date information: http://www.aci.aero/Global-Training

For additional information please contact us at training@aci.aero

North America

ONLINE

Date

ACI Global Training 2015

Asia Pacific

Europe

Africa

Latin America

1/1

41 ACI World Report – October 2015

ACI Global Training courses

Airport Revenue Generation* This course will engage participants to understand the role of innovation and competitiveness in the development of marketing strategy, along with the influence on overall airport strategic business planning. The relations between airport management, primary customers (airlines, passengers, cargo operators), and revenue concession providers will be examined for the purpose of establishing and maintaining long-term value propositions for all affected parties. More information >

Dates Location Member/WBP Price Non-Member Price09–13 November 2015 Beijing US$1,600 US$2,400

ACI/ICAO Airport User Charges* This course, which is jointly delivered by ACI and ICAO, aims to provide a detailed understanding of the international policies applying to airport charges to develop, implement and manage a user charges policy, as well as specific charges/rates, compliant with international regulations and best practice. It reviews, in detail, the main recommendations adopted by the Conference on the Economics of Airports and Air Navigation Services (CEANS), held in Montreal in September 2008, the ninth edition of ICAO’s Policies on Charges for Airports and Air Navigation Services (Doc 9082), which was published in 2012, andthe third edition of ICAO’s Airport Economics Manual (Doc 9562), which was published in 2013. More information >

Dates Location Member/WBP Price Non-Member Price09–13 November 2015 Kuala Lumpur US$2,600 US$2,600

Airport Collaborative Decision Making (A-CDM) Airport Collaborative Decision Making (A-CDM) analyses the importance of the relationships between airport operators, airlines, ground handlers and Air Traffic Control (ATC) working together to improve decision making, reduce delays and enhance efficiency. This course shows how the focus of A-CDM is for all airport partners to share information, develop the same operational picture and resolve issues more effectively and in a timelier manner. The course demonstrates how A-CDM can achieve improvements inflow control and optimise capacity of runways, terminals, gates and airspace. More information >

Dates Location Member/WBP Price Non-Member Price16–20 November 2015 Istanbul US$1,450 US$2,100

GSN 2: Airside Safety and OperationsThis course provides an overview of all aspects of airside safety and operations. It provides airport managers and supervisors with essential guidance on best practices, latest technology, new equipment and procedures and regulations for safe and efficient operation of the airside environment. More information >

Dates Location Member/WBP Price Non-Member Price23–27 November 2015 Bucharest US$1,450 US$2,100

*This course can be taken as an elective for the Airport Management Professional Accreditation Programme (AMPAP)

42ACI World Report – October 2015

ACI welcomes new World Business Partners

Beijing Atop-media Advertising Company Limited

Region: ACI Asia-PacificLevel: Regular - Small Address: No.12 Xiaoyun RoadChaoyang DistrictBeijing 100027, China

Website: www.atop-media.com Email: atop@atop-media.com; leemingcong@hotmail.comPhone: +86 10 8449 7081; +86 150 1005 1855Contact: Zhihong Gong, President; Richard Lee, Assistant Since the foundation of the company in 2008, Atop-media has focused on the exploration, operation and development of advertisement media resources in airports. With continuous integration of related resources, we have gradually formed our network of airport media, and successfully provide nationwide promoting solutions for various VIP clients in different industries.

We are the media agent in more than 30 airports nationwide. Our business includes interactive digital media (screens) in VIP/prestige lounges in more than 23 airports; passageway film advertisements resources in 7 airports; main gate advertisements in 7 airports; and security-check basket media in more than 30 airports in China.

We are not just an advertising company. We also pay attention and contribute to the public welfare. We have developed good relations with the China Soong Ching Ling Foundation (SCLF) and the Chinese people’s Association for Friendships with Foreign Countries.

CheckVideo

Region: ACI North America Level: Silver Address: 6402 Arlington BlvdSuite 200Falls Church, VA 22042USA

Website: www.checkvideo.com Email: kvondrasek@checkvideo.comPhone: 571-418-7230Contact: Ken Vondrasek, Aviation System Manager CheckVideo delivers one-of-a-kind intelligent video security solutions. ExitSentry, the preferred exit lane breach control solution for airports for over 15 years, detects wrong-way movement from public to secure areas. Using audible and visual alarms, ExitSentry immediately alerts security personnel to an exit lane breach and digitally records for instant playback.

43 ACI World Report – October 2015

Emirates Leisure Retail

Region: ACI Asia-PacificLevel: Regular - Small Address: Level 5, Emirates Holidays BuildingSheikh Zayed RoadDubai 122199UAE

Website: www.emiratesleisureretail.com Email: andrewd@mmi.ae; kevinz@elr.aePhone: +971 4 304 0301; 971 4 304 3034Contact: Andrew Day, CEO; Kevin Zajaz, Chief Commercial Officer Emirates Leisure Retail (ELR) is a subsidiary of the high-profile Emirates Group, creating exceptional airport dining experiences for travelers and driving successful enduring partnerships with key international airports. A world-class operator delivering award winning concepts that are a mix of owned and franchise brands, multi-site chains and unique one-of-a kind concepts from Dubai in the Middle East to Launceston in Tasmania, Australia.

Operating a wide-ranging portfolio of over 230 restaurants, cafes and bars, including more than 60 outlets across 10 domestic and international airports, each one is designed to offer a premium experience at great value with concepts that cover all 24 hours of the day. Placing the customer experience at the heart of everything we do, we have been recognized globally with over 15 awards in the last 5 years, including 2014 FAB winner for Best Airport Bar (Coopers Alehouse, Sydney Airport) and 2013 Frontier Award winner for Best Speciality Concept (Jack’s Bar and Grill, Dubai Airport).

Leading brands operated by ELR include Costa Coffee, Hudsons Coffee, giraffe, Pret, Left Bank, Bidi Bondi, The Kitchen by Wolfgang Puck, as well as world and region first concepts Jack’s Bar & Grill, Coopers Alehouse and Heineken Lounges.

ACI welcomes new World Business Partners

For information on the ACI World Business Partners programme, please visit www.wbp.aero.

44ACI World Report – October 2015

4–7 OCTOBER 2015 ACI-NA Annual Conference & Exhibition Long Beach, CA, USA http://annual.aci-na.org/

7–9 OCTOBER 2015 ACI-Asia-Pacific HR Best Practice Seminar Tokyo, Japan http://www.aci-asiapac.aero/

19–22 OCTOBER 2015 ACI-NA Public Safety & Security Conference Arlington, VA, USA http://www.aci-na.org/event/5215

20–22 OCTOBER 2015 ACI-Africa Annual General Meeting, Conference and Exhibition Hammamet, Tunisia http://www.aci-africa.aero/Tunisia-2015 21–23 OCTOBER 2015 ACI Airport Service Quality Forum Madrid Madrid, Spain http://www.aci.aero/ASQ-Madrid 26–28 OCTOBER 2015 AVSEC World Conference Dublin, Ireland http://www.aci.aero/AVSEC-World-Conference

9–11 NOVEMBER 2015 ACI-NA Marketing & Communications Conference Nashville, TN, USA http://www.aci-na.org/event/5364 25–27 NOVEMBER 2015 ACI Asia-Pacific Small & Emerging Airports Seminar Macua http://www.aci-asiapac.aero/ 2–4 DECEMBER 2015 The ACI Conference on Investing in Airports - Economic Oversight and Regulation - In Cooperation with ICAO New Delhi, India http://www.aci.aero/Investing-in-Airports-Conference 3–4 DECEMBER 2015 ACI-NA International Aviation Issues Seminar Washington, DC, USA http://www.aci-na.org/event/5380 8–10 DECEMBER 2015 ACI EUROPE & ACI Asia-Pacific Airport Exchange Istanbul, Turkey http://www.airport-exchange.com/

For a complete list of ACI events, please visit www.aci.aero/events.

ACI Events Calendar

45ACI World Report – October 2015

Airport World 4, 2015 Now available online

>The magazine of the Airports Council International

®

In this issueIn the spotlight: Information technologyAirport report: Tocumen InternationalSpecial report: The benefits of ASQPlus: Seating, healthy eating & sweet dreams

View the full magazine online

Follow us on:

Published by:

www.airport-world.com

46 ACI World Report – October 2015

Watch us on YouTube www.youtube.com/AirportsCouncilWorld

We encourage members to submit any interesting videos of airports or airport-related events to us, which we will make available on our YouTube channel.

Please contact:

Brent Taylor

Manager, Digital Marketing & CommunicationsACI World

btaylor@aci.aero

ACI WBP AFRContact: Ali TounsiEmail: atounsi@aci-africa.aeroWebsite: www.aci-africa.aero

ACI WBP ASIA-PACContact: Yulim LeeEmail: yulim@aci-asiapac.aero, wbp@aci-asiapac.aeroWebsite: www.aci-asiapac.aero

ACI WBP EURContact: Yulia PlyusninaEmail: Yulia.Plyusnina@aci-europe.orgWebsite: www.aci-europe.org

ACI WBP LACContact: Javier MartinezEmail: jmartinez@aci-lac.aeroWebsite: www.aci-lac.aero

ACI WBP NAContact: Christina ThomasEmail: cthomas@aci-na.orgWebsite: www.aci-na.org

Regional World Business Partner contactsThe WBP Programme provides a unique platform for you to interact in a dynamic aviation industry, building a network of new contacts and exploring new business opportunities. Membership will strengthen your company’s position in the aviation industry, provide you with access to business leaders and decision makers, as well as give you the opportunity to help develop and promote the standards and policies governing airports today.