[AIIM16] Information Management is Hard. Guess What? Your customers don’t care.
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Transcript of [AIIM16] Information Management is Hard. Guess What? Your customers don’t care.
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Informa(on Management is Hard Guess What? Your Customers Don’t Care
Ed McQuiston, Sr. VP Global Sales & Marke:ng
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The Informa:on Age Computer Age – Digital Age – New Media Age
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We’re not in an informa5on age anymore. We’re in the informa5on management age.
-‐ Chris Hardwick, Nerdist
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Solving the ECM Puzzle
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The Informa(on rEVOLUTION
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Consumeriza(on
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Founda5onal Solu5on
To build a founda5onal ECM solu5on, you could use any product
Check In / Check Out
File Import
Search
Basic Workflow
E-‐Forms
Content Types
Collabora5on
Revision Control
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Check In / Check Out
File Import
Search
Basic Workflow
E-‐Forms
Content Types
Collabora5on
Revision Control
Desktop Scanning High Volume Scanning Forms Processing Barcode
Recogni5on
Back File Conversions COLD Processing Import XML
streams Fax Integra5ons
Significant Business Processes
Intelligent folder crea5on
Digital Signatures stamps
Electronic Signature pad capture
Auto-‐generate docs from templates
Auto-‐generate image statements
Image-‐Enable other applica5ons
Easy to read history log reports
Extract for Data Warehousing
Check Import Processor
Import HL7 Messages
Real-‐5me business ac5vity repor5ng
Manage Physical Records
Enterprise is Much More Challenging
Kiosk Interface
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Check In / Check Out
File Import
Search
Basic Workflow
E-‐Forms
Content Types
Collabora5on
Revision Control
Third Party App Third Party App Third Party App Third Party App
Custom Code Third Party App Custom Code Third Party App
Third Party App Third Party App Third Party App Third Party App
Custom Code Custom Code Custom Code Custom Code
Custom Code Third Party App Custom Code Custom Code
Third Party App
Silos and Services
Custom Code
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Check In / Check Out
File Import
Search
Basic Workflow
E-‐Forms
Content Types
Collabora5on
Revision Control
Third Party App Third Party App Third Party App Third Party App
Custom Code Third Party App Custom Code Third Party App
Third Party App Third Party App Third Party App Third Party App
Custom Code Custom Code Custom Code Custom Code
Custom Code Third Party App Custom Code Custom Code
Third Party App Custom Code Mul5ple Vendors = Mul5ple Contracts
Upgrade Landscape = A Nightmare
Shopping and researching for each new component
Custom Code to 5e everything together
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Desk intrays
Remote offices
File cabinets & offsite storage
Registra5on desk
Mailroom
Paper documents Electronic data & informa(on
File shares
Email & faxes
Mobile
Mainframes & data streams
Department applica5ons
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Personalized Integrated Mobile Offline Extended
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Screen-‐level Data-‐level Enterprise applica5ons Produc5vity tools
Integra(on tools Purpose-‐built integra(ons
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SAP SAP Archive Link
Access related content within SAP screens
SAP Users Non-‐SAP Users
Interact with SAP processes
Outlook
Mobile
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Mul:-‐channel capture
ERP CRM HRIS Home Grown Applica5on
ERP HRIS CRM Home Grown
Firewall
Surface content & processes to internal users
Intelligent Data Capture
Synchronize data throughout processes
Secure access for external par:es
Customer/ Vendor Portals
Auditor Access
Share & collect documents and
forms Enterprise Informa5on Pla`orm
integra(on hub
ERP HRIS CRM App OnBase Mobile Outlook
Email & faxes
Mobile Capture
Mainframes & data streams
Scanning EFSS
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Check In / Check Out
File Import
Search
Basic Workflow
E-‐Forms
Content Types
Collabora5on
Revision Control
Desktop Scanning High Volume Scanning Forms Processing Barcode
Recogni5on
Back File Conversions COLD Processing Import XML
streams Fax Integra5ons
Significant Business Processes
Intelligent folder crea5on
Digital Signatures stamps
Electronic Signature pad capture
Auto-‐generate docs from templates
Auto-‐generate image statements
Image-‐Enable other applica5ons
Easy to read history log reports
Extract for Data Warehousing
Check Import Processor
Import HL7 Messages
Real-‐5me business ac5vity repor5ng
Manage Physical Records
Is this the right solu5on?
Kiosk Interface
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Check In / Check Out
File Import
Search
Basic Workflow
E-‐Forms
Content Types
Collabora5on
Revision Control
Desktop Scanning High Volume Scanning Forms Processing Barcode
Recogni5on
Back File Conversions COLD Processing Import XML
streams Fax Integra5ons
Significant Business Processes
Intelligent folder crea5on
Digital Signatures stamps
Electronic Signature pad capture
Auto-‐generate docs from templates
Auto-‐generate image statements
Image-‐Enable other applica5ons
Easy to read history log reports
Extract for Data Warehousing
Check Import Processor
Import HL7 Messages
Real-‐5me business ac5vity repor5ng
Manage Physical Records
Report on “missing” documents
Store Documents on secure devices Kiosk Interface
Single Pla`orm Approach
A Pla`orm is More Than a Brand
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Check In / Check Out
File Import
Search
Basic Workflow
E-‐Forms
Content Types
Collabora5on
Revision Control
Desktop Scanning High Volume Scanning Forms Processing Barcode
Recogni5on
Back File Conversions COLD Processing Import XML
streams Fax Integra5ons
Significant Business Processes
Intelligent folder crea5on
Digital Signatures stamps
Electronic Signature pad capture
Auto-‐generate docs from templates
Auto-‐generate image statements
Image-‐Enable other applica5ons
Easy to read history log reports
Extract for Data Warehousing
Check Import Processor
Import HL7 Messages
Real-‐5me business ac5vity repor5ng
Manage Physical Records
Report on “missing” documents
Store Documents on secure devices Kiosk Interface
Enterprise Informa5on Pla`orm
One Vendor = One Contract One Product to Upgrade
Plug and Play Each New Component One Code Base One Database One Repository
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Thank You