[AIIM16] Change Management: Lessons Learnt in a Global Engineering and Production Company
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Transcript of [AIIM16] Change Management: Lessons Learnt in a Global Engineering and Production Company
MAN Diesel & Turbo SEEngineering and production company large-bore diesel engines and turbo machinery for marine and stationary applications!
• HQ: Augsburg, founded 1758!• 120 Locations worldwide!• Employees: 14.947 (2014)!• Turn-over: 3.273 Mio € (2014)!
Key Facts
• 2- and 4 stroke Diesel Engines!• Manufactured by MAN and by Licensees!• Gas Turbines & Engines, Turbocharger!
Products
Key Facts
Products
The ECM-ChallengeMore than 175 years of merger and acquisitions !
-> complex global organisational structure!-> different document management solutions / systems!
!!
Key Facts
Products
Information Silos!Silos!
Process-oriented Information Management!
Process!
Process-orientated Information Mgt.
Key Facts
Products
Customer Engine Ship/Plant
Quotation Order Notification
Invoice
Shipment
Master Workspaces
Transactional Workspaces
Getting the base-line right
Key Facts
Products
> 80% User Satisfaction: HOW-TO!
• Reliable: deliver what you say; sound solution!• Honest: cannot fulfill every wish; we are not perfect;!
we do our very best to support you!Reputation!
Stakeholder!
Awareness!
• Building a map with relations and power dependencies!• Management Support: Top & Middle (!) Management!
• Goal of the project: a reason for every stakeholder!• Positive motivation / reasons for doing the project!• Threats: what if we don’t do the project?!
Preparing your chess
Key Facts
Products
Change management Legwork: marathon distance: 0 - 17 miles / 0 - 28 km !
• Know your Allies!• Nurture Change Agents!• Use Political Agendas!
• Start with the business that will benefit the most!
Picture: h+ps://pixabay.com
Getting in touch with the user
Products
Change management Legwork: marathon distance: 0 - 17 miles / 0 - 28 km !
• Listen to End-users, key-users, management!• What are facts, feelings and myths!
Analysis!
Communication! • Project Name and Logo!• Simple Story with humor – comic video!• Information portal, blog, cups!• Talk, talk, talk, talk!• … market your project as you would launch your
products!
How does it feel?
Key Facts
Products
Change management Legwork: marathon distance: 0 - 17 miles / 0 - 28 km !
• You are motivated• Full of power and ideas• You apply all the training,
theories, concepts,….
Picture: www.ac:onphoto.net
Implementing the solution
Key Facts
Products
Change management Legwork: marathon distance: 17 - 21 miles / 28 - 35 km !
• Implementation in phases (Go-Live / Improvements)!• Key User tests/feedback as early as possible!• Deliver what you said you would!• Quality Gates with the users!
Scrum!
Communication! • Feedback sessions!• Status meetings with Stakeholders!• Escalation meetings!• Talk, talk, talk, talk!
How does it feel?
Key Facts
Products
Change management Legwork: marathon distance: 17 - 21 miles / 28 - 35 km !
• You may hit the wall• “Why am I doing this?”• Where is the end?
• Place your support where you need it!
Picture: Bernhard Kaps
Ready for the perfect wave?
Key Facts
Products
Change management Legwork: marathon distance: 21 - 26 miles / 35 - 42 km !
• First roll-out crucial for success
• Is the business ready?• Is the IT ready?• Is the Management ready?
Picture: h+ps://pixabay.com
Roll-Out & Hyper-Care
Key Facts
Products
Change management Legwork: marathon distance: 21 - 26 miles / 35 - 42 km !
• Training, training, training!• Good and alerted support organization!• Being visible @ the users office!
Roll-Out!
Hyper-Care! • Feedback sessions!• Status meetings with Stakeholders!• Success Stories!• Implementing feedback!• Key User Meetings!• Advanced Training!
How does it feel?
Key Facts
Products
Change management Legwork: distance: 21 – 26(35) mi / 35 – 42(56) km !
• It’s downhill until the end• You cross the finish-line –
you made it!• CELEBRATE !!!
• Will I do it again?
Picture: www.ac:onphoto.net
• Ines Kaps• [email protected]• passion2pract• https://ch.linkedin.com/in/passion2practice• www.passion2practice.com