AIG Corp Profile - Six Sigma v 2.5
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Advance Innovation Group brings with itself combined expertise of over25 years in consulting and the training space. Its unique training &consultingmethodology is most suited to meet customer needs.
The training program has specifically been crafted after years of experience in consulting and knowing what is the best approach/s toimprovement methods across different industries in the world. Thisknowledge gained has helped us create a unique and unmatchedtrainingprogram to equip you with all that is required to be successful.
Consulting - Knowing what is the best approach to improvement
methods across different industries in the world gives us the edge to
craft a program to meet the specific customer need. Our strategicconsulting helps you transform your business, with minimal risk anddisruption and gives your organization greater flexibility, higherefficiencyand lower costs.
What differentiates AIG from its competitors is its commitment towardsits customers. AIG has a Passion for Building Stronger Businesses. At
AIG, we are proud to have built a culture attuned to anticipating andunderstanding ourclients needs, and then working in close partnershipwith them to make their businesses stronger more productive, moreprofitable, more capable of capturing market opportunities and thusmorevaluable.
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One World. One Solution ProviderAIG empowers forward-thinking companies by partnering
seamlessly to strategize, create and implement knowledge-driven,
innovative business solutions increasing efficiency and enabling
growth.
UNITED STATES OFFICE
Corporate HQ: Boston, United States
INDIA OFFICES
India : Noida
Kolkata
Gurgaon
Know what our customers say about us Click here
http://www.advanceinnovationgroup.com/client.phphttp://www.advanceinnovationgroup.com/client.php -
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2 Six Sigma Master Black Belts, and 26certified Six Sigma Black Belts
15 Certified Lead Auditor for QMS, ISMS, EMS,ITSM
Resources with varied experience in ManualTesting along with Automated Testing indifferent technology platforms
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Pranay K. is Principal consultant at AIGwith 15 plus years of, experience in Six
Sigma implementation, QMS, ISMS,ITSM certification and recertificationauditsand Riskadvisory.
As a participative managementprofessional with a strongentrepreneurial , practical and resultoriented approach, he has derivedgenuine pleasure in high potential staffto become outstanding leadersdemonstrating the creativity critical to
financial and operational success.
Alok Verma is a Managing Partner atAIG with more than two decades of
industry exposure in various domains &verticals including sales , supply chainmanagement,and lean implementation.
As a Lean expert he has leadorganisational restructuring , crossfunctional operations & audit matrixdesign & implementation....
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Shishir Singh as a Managing Partner atAIG has helped several organizations to
set up governance framework around themanagemen t systems of ISO 9001,27001, Project Management & processre-engineering etc. He has consultedseveral organizations and departmentson improving KPIs both in the serviceand manufacturing domains.
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AIG Offerings
Advisory
Lean Six Sigma Consulting
ISMS Consulting
ITSM Consulting
QMS Consulting
CMMI Consulting
COPC Consulting
QA &Testing Process
Improvements
Implementation
ISMS Audit ITSM Audit
QMS Audit
Test Automation
Test Metrics
Full Testing Life-cycle
Framework Design and
Development
Trainings
Six Sigma Certification
7 + 4 QC Tools
Lean Methodology
ISMS Training
ITSM Training
QMS Training
CMMI Training
COPC Training
Software Testing Training
For more details on our services Click here
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AIG Campus Solution
Internship Solutions
Winter/Summer internshipand live projects
Pre-interview preparation
Professional Career counselingand guidance
Latest corporate worldupdates & corporate trainingworkshop
Resume modification & Webprofile Creation
Training &Placement Solution
Soft skill/Management Skills/
Business Skills Personality makeover and
communication skills
Personality Development andGrooming sessions
Internationally accreditedand widely acceptedcertification programs
Employability-increasingtests and sessions
Confidence booster one-on-one coaching sessions
Business communication
Business networking skills
Presentation skills
Corporate etiquettes
QualityManagement
One day workshop on yellowbelt (Six Sigma)
One day workshop onTQM/Change Management
One day workshop on A-Zmanagement concepts andimplementations.
One day workshop on Lean
Methodology
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Do you want to:
Improve your business processes?
Improve your profit margin?
Reduce lead time?
Reduce wastage and inefficiency?
Improve productivity?
Program Overview
The Six Sigma methodology is appl ied when the projects issue is highly complex and the analysis requirements are also
complex. To implement this methodology most effectively, our training develops experts in your organization. These expertsreceive extensive training and complete comprehensive project work. Throughout the process, an experienced AIG consultant
provides coaching and guidance.
Program Objectives
Since a key role for Black Belts is to effectively lead project teams, our program prepares your candidates to do just that. TheAIG Green & Black Belt Program gives your candidates the skills and knowledge they need for the exceptional leadership of
business improvement projects. Upon completing each segment of training, participants immediately apply concepts and toolstaught in training to their real-time improvement projects.
Green and Black Belt candidates learn to use:
The DMAIC method for process improvement and Statistical tools and techn iques to make fact-based decisions.The DMAIC model is a systematic method for analyzing and improving business processes. It consists of f ive phases:
Define Opportun ity
Measure Performance
Analyze Opportunity
Improve Performance
Con trol Performance
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Green Belt are experts groomed in the Six Sigma methodology
Black Belts are experts groomed in the Six Sigma methodology and advanced statistical tools.
They can come from all functions of your organization. Although candidates do not need to be statisticians, they need to bewill ing to use statistical tools to apply Six Sigma
Methodology
Our approach to developing Six Sigma Green Belt & Black Belts combines classroom instruction with real-time projectimplementation and mentoring. As candidates complete each segment of training, they will immediately apply the concepts
and tools learned to relevant projects in your organization with the assistance of a AIG consultant.
The Green Belt program is a Seven - Day program for developing Six Sigma practitioners in the DMAIC framework.
Program Length : 7 days (42 hou rs - if required the Train ing program can be customized as per your
requirement). Extensive Minitab training will be included in the sessions. The training would emphasize towards the projects and practical implementation of the concepts and setting up
Process Improvement framework.
The Black Belt program is a Twenty- Day program for developing Six Sigma practitioners in the DMAIC framework.
Program Length: 15 days (90 hours - if required the Training program can be customized as per yourrequirement).
Rigorous Minitab training will be provided in the sessions. The training would beoriented towardscompletion of at least one project, and setting up on PI theme buckets for
the department and helping develop framework for the same. Hands on training on setting up of Metrics in the organization.
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Culture
Vision
Values
Governance
Accountability
ProcessManagement
Interactionmodel of
processes
PerformanceManagement
Metrics
Targets
Incentives
Talent
Leadership
Skillsdevelopment
Structure
Consolidation
Centralization
Factor Cost
Location
Outsourcing
Process
Automation
Process Flow
Technology
Infrastructure
Applications
Organization Model Business Architecture
We use two-part framework to evaluate & refine the operating model. The business architecture defineshow operations are configured and address structural issues and factor cost, processes and technology.The organizational model is often ignored in operations program but is critical to ensuring changes ,describes how the business is actually run. It focuses on culture, governance, performance managementand talent. In our work for a top Indian Bank, we found that the client had a relatively robust business
architecture but had major issues in the organization model. The shared services unit was measured andrewarded on total cost basis. As a result it focused more on controlling volumes and less reduction oncontrollable unit cost. This imbalance led to friction between shared services unit and revenue generating
business unit.
We use two-part framework to evaluate & Refine the operating model
Organization Model
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Root
Cause
AnalysisIssue Identification Optimize Solutions
Dashboards
DailyWeeklyMonthly Statistical Tools
Deployment
Initiate Process
ImprovementAdopting Lean& Six Sigma
Measured
Results
Conduct a diagnostic study to identify the limitations/gaps in the existing Quality
Managementand areasof improvementclassified in people, process & Technology
Process Definition
PerformanceCriteria
TechnologyManagement
Quality Monitoring
Measurement &Analysis
Corrective &
Preventive Action Governance
Communication
Objective and Scope
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Visit & Interview Key
Customers /CollectVOC LOB wise
What DoWhat DoCustomers Want?Customers Want?
How Do CustomersHow Do CustomersWant it Done?Want it Done?
Project InitiationProject InitiationCommunicateCommunicate
LearningLearningDrive BusinessDrive Business
ActionAction
Identify Critical Metrics
Understand theBusiness Need &Expectations
Kick-off meeting
Publish Final Report
Identify Best Practices
Prepare and consultdraft results
Communicate
Learning to CustomerConduct VOC forfeedback
Engagement Approach &
Discovery Phase
Project Initiation, Tollgate Reviews Implement
Solution & Closure Benefits
Identify Customer CTQs
Finalize Improvementpriorities across eachLOB
Finalize AIG resourcerequirements(Consultants & Trainers Timelines ) Locationwise
Finalize Data CollectionStrategy
Collect & ReviewData
Translate Critical toQuality (CTQ)
Review Initial Findingswith Stakeholders
Select and conf irmeffective methodology
Detailed Project Plan
Communication Plan
Project Execution:
Tollgate Reviews- AIGMBB, Client, ProjectTeam, Project Lead/AIGConsultant
Project Charter & Sign-off
Approval f rom Customer &AIG MBB
Review
Recommendation withStakeholders
Root CauseAnalysis
Report OutFindings
Brainstormfo r Solutions
Sign of fPriorities &ImplementSolutions
Guidelines forengagement protocol
Process MappingLOB wise
Detailed Training Plan
Finalize Exception handlingprocess
Measured Results
AIG Approach
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Walk The Process
Conduct meetings withrespective Managers tounderstand the process
Initial meetings in eachservice line to walk theprocess for existingExternal and Internalreports
Study existing reports andsupporting documents(Definitions, SLA s & SLA
agreements, SOPs,templates etc)
Gap Analysis Report Out & FinalizeNext Steps
Prepare the finaldiagnostic report
Validate the findings in
each service line Validation and action
planning with theLeadership team
Measure results
Analyze current systemfrom people, process andtechnology perspectives
and list initial findings Follow up meetings with
Process owner to validatethe initial observations,get clarifications, collectadditional information ordata (if required)
Approach and Plan
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Approach
Statistical validation of potentialcauses
Creation of action plan forstatistically valid causes
Data Collection on potential causes for Low
Conversion
Track implementation of
action items and sustain
results.
DATA
IDENTIFY
CAUSES
STATISTICAL
ANALYSIS
ACTION PLAN
IMPLEMENT &
SUSTAIN
Six Sigma Approach
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Define
the
operating model
Implement cell basedtransformation
Continuous Improvement
Establish Transformation capabilities
Understand
the drivers of
Customervalue
Define optimal customer experience andcustomer value
Review the operating model as awhole to determine how tomanage end-end processes anddeliver customer value
Keep the cells intact to continuefinding ways of improving theprocess
Segment the Organization intosmall cells to ensure that changeoccu rs systematically and ismanageable
Establ ish cri tical program ,changeand performan ce, management
capabilities
The Lean advantage approach has helped Banks around the world gain efficiency
improvements with impressive gains in customer satisfaction and Loyalty
Lean advantage begins with an
understanding of customer value
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Review Performance Review progress on
operational excellence Review solution
implementation progress
Drive improvement initiatives / projects Review project progress
Master Black Belt
Black GreenBelts Belts
Governance
Project Teams
- Project Lead- Process Manager- Business Support
Services Team
Business OrganizationProcess Improvement Team
Sponsors
Business Leadership
ChampionsOperations Leadership
Process Owners
Other Stakeholders
Project Teams
Continuous Improvement Governance
Framework
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Business Case: After stabilization of service delivery in this
process with respect to efficiency and effectiveness, this project
was initiated to explore an opportunity for generating additionalsales revenue permonth.
Objective: The goal of this project was to improve the
conversion percentage by 10%. Conversion percentage in this
process is the percentage of quotes that are converted into
insurance policies in a month.
Solutions Implemented:
Before and After:
Introduced a follow up concept in the process for hot/warm
leads. A digital application (BDFU) was designed to track
increased conversion of quotes to sales. Training was imparted on identifying hot/warm quotes.
SAT application was developed & implemented. SAT helps
in daily, weekly and mon thly tracking and advanced
analysis.
An Incentive scheme was created for agents to ensure a
constant driveof conversion percentage
Benefits:
There was an increase in conversion percentage from 19%
to 27%.
Each agent sold 97 policies as against 67 policies permonth.
5767 policies were sold in the respective quarter
Project delivered INR 10 Million benefit per month in
additional premiums for the client.
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Business Case: The clients Loan processing department was
spending $80 per loan. and was operating from 9 different
locations.
Objective: This project was undertaken in order to reduce the
processing cost and to centralize the operations into one
location.
Solutions Implemented:
A standardized workflow mechanism was put in place
The cost of operations was optimized by util izing benefits
of a web-based application which was developed and
implemented.
Benefits:
20 sub processes were standardized and classified into 5
sub tasks.
The automated/web-based application led to increased
efficiencies in the process.
Process maps and operating procedures were developed
for the new process.
Cost saving over a period of 5 years $2 mill ion
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Business Case: Th is Banking process was receiving an
average of 2314 complaints from end customers with respective
to their Inbound Customer service process . The end user satisfaction was getting impacted due to this number of customer
complaints increased in the process.
Objective: This project was kicked of in order redu ce the
number of complaints received from 25% per month to 12% per
month.
Solutions Implemented:
Training conducted on Understanding Customer needs and
Incorporation of Customer Satisfaction Skills in to Employee
A platform for sharing of best practices was designed and
implemented.
A tracker was implemented in the process to ensure call
back was made to the customer
Benefits:
The number of complaints in the process were reduced from
2314 to 139 per mon th . A reduction from 25% to 12% per
month.
Process sigma improved from 1.2 sigma to 3.4 sigma
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Business Case: There was considerable variation in this
process that deals with Approving Home Loans. It ranged from
22days to 80 days. (few outliers)
Objective: This project goal was to reduce the number of
calendar days taken to Approve a Home Loan from the date of
f il ling the form to the closure date from 22 days to 7 days.
Solutions Implemented:
Before and After:
The number of handoffs in the process were reduced.
Refresher training was imparted to employees on the new
process
Automation was done with respect to capturing and
reporting of Customer account data management
Benefits:
The increase in productivity lead to approval of additional
home loans
As a result of efficiencies brought about in the process,
home loans approved went up from 35% to 78%.
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Thank YouAdvance Innovation Group
www.advanceinnovationgroup.com
E 26, Sector 8Noida, UP 201301
India
Advance Innovation Group
3 continents. One team.
AIG is headquartered in Boston, Massachusetts and maintains several consu lting and training delivery centers across Asia Paci ficincluding India. Asia Pacific operations is headquartered at Noida, India with several offices and training facilities.
Global offices allow us closer client contact to better serve your needs, while enriching our services with global perspective andexperience.