Playlyfe is a website started for RnR to push membership to perform for the summer cycle. It is

gamification of RnR and it created a competition and pushed for performance for summer peak.

The campaign released was called “The RISE OF THE LEGACY CAMPAIGN”

The members make updates based on RMR for exchangers and MOS achieved for X-support for

which a point system was allocated

The website Scoreboard:

The scoreboard gives details about all the members playing the game. And is easy to track

performance.

The winners of the campaign are rewarded as part of the RnR

Team Scorecard:

How we leveraged from Playlyfe

Membership performance: The RnR campaign was started to boost membership

performance. The competition and the performance level has increased since the

website/campaign was launched.

Membership tracking: Playlyfe was an easy way to track membership performance. The

game shows how many people are giving measurable results. Hence easy for membership

tracking

Membership accountability: All the members in the LC have registered on playlyfe and

hence it is easy to track members who have not contributed to any tangibles.

Driving department culture: Since the campaign was launched it drove department culture

where department were competing to reach on top of the table. This in return pushed

performance and culture.

Improving quality tracking: Post JNC we will be improving a new feature which will be

quality tracking. So for each SOP in quality a point system will be allocated to check

whether the task has been completed.

Point system:

Tasks sample:

New feature and way forward:

Post the RnR campaign we will be launching new features for membership tracking and Qulaity

tracking:

Quality Tracking:

For each standard operating procedure for a realization a point system for checklist done will be

allocated. E,g SIM card provided, Accommodation set etc.

The outcome for this will be improved quality tracking