AI & RPA World 2017

To Register | T +49 (0)30 20 91 32 78 | F +49 (0)30 20 91 32 40 | E [email protected] | http://robotics-automation.iqpc.de

Benefi t from our RPA AUTOMATION ACTION PLAN designed to bring you to the next phase of your automation journey

Hear from 50+ leading RPA expert companies and AI early adopters, including

Vartul MittalAVP Business Process Re-engineering Barclays

Sebastian ZeissVice President Automation & Department DevelopmentDeutsche Telekom Technischer Service GmbH

Natalia WesthäuserHead of CoE BPM RoboticsSiemens, s.r.o. GS BPS SSP CZ

Ricardo Badillo,Director, Business Process, Management and Automation Western Union

James GardnerHead of Robotics RSA PLC

Jan GabrielDirector Shared ServicesBosch Service Solutions GmbH

Stefan WenzelHead of Center for Digitization – Finance OperationsDeutsche Post AG

Gero GunkelCognitive automation program managerZurich Insurance Company Ltd

Sumeet PathakHead Smart AutomationSociété Générale

Christian SchmidtchenHead of Digital Assistance & InnovationTelefónica Germany

END-TO-END AUTOMATION - Redeploy your workforce Save time, money and provide value added Services

27th

- 29th

June 2017 | Nikko Hotel, Düsseldorf, Germany

Sponsor: Our Partner:


27th - 29th June 2017 | Düsseldorf

AI & ROBOTIC PROCESS AUTOMATION WORLD SUMMIT 2017

Gain insights from early adopters of cognitive technologies

Thierry MassonSBS IS Infrastructure - Digital & Collaboration Offi ceDigital Offi ce consultantSolvay Business Services

Vinoth RamanRobotics & AI LeadING Bank

Gero GunkelCognitive automation program managerZurich Insurance Company Ltd

Philipp TahaProject Manager - Business development for international operationsZurich Insurance Company Ltd

Make the proof of concept for your organization, benchmark your automation maturity and identify main area for improvement by hearing about use cases in fi nance, HR, supply chain management, IT and customer service

Gain insights into how cognitive technologies will help you get to the next stage of your automation journey. With live demonstrations on stage, real use cases and RoI fact check

Hear about aggressive strategies to successfully and effi ciently deploy robotics across the business

Learn how to establish a Center of Excellence and which governance model will work best for your company

Learn to avoid pitfalls from the start by understanding which stumbling blocks can delay or terminate your RPA implementation.

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Salvatore RussoHead of Strategy and EngagementVodafone

Stefan HassmannService Owner IT Service Management

Continental AG

Pavel GimelbergAgile and RPA Capability Manager Smartsalary

Stefan WenzelHead of Center for Digitization – Finance OperationsDeutsche Post AG

Look for this ICON in the agenda, it will mark sessions focused on cognitive technologies

IKEA AB


FIRST MAIN CONFERENCE DAY / 27th JUNE 2017

Registration and welcome coffee

Who-is-Who wall Discover who else is participating in the summit. The matchmaking picture wall will help you identify who you want to meet at the summit. In Partnership with Welcoming introduction Break the ice and introduce yourself to the industry professionals experts sitting next to you in this organized fi ve minute session

Opening remarks by the summit Chairman Sebastian ZeissVice President Automation & Department DevelopmentDeutsche Telekom Technischer Service GmbH

KEYNOTE Ricardo Badillo, Director, Business Process Management and Automation, Western Union

RPA & AI – the goal and undoing of Shared ServicesAndrzej Kinastowski, Operations Delivery Strategist, Lufthansa Global Business Services, Krakow

250 bots at Vodafone by the end of 2017 – Our digital RPA & AI vision and strategySalvatore Russo, Head of Strategy and Engagement,Vodafone

Speed NetworkingExpand your network and get to know your industry peers in these fast-paced one-to-one meetings. Greet each participant in the series of brief exchanges and share your professional background. Every time the bell rings, move along and make one more business contact.Introduce yourself – make acquaintances – create new contacts.

Refreshment break

KEYNOTE PANEL DISCUSSIONWhere should the automation team sit in the organization and how can automation be foundedOur keynote panelists will discuss the following topics :• Operating models: Where should the automation division sit in the organization?• Center of Excellence: Defi nition of governance in relation to a global CoE structure • Who should trigger the robotics activity to foster continuous process improvement?• Founding automation: Splitting the costs vs. allocating an independent budget

Ricardo Badillo, Director, Business Process Management and Automation, Western Union

Stefan Wenzel, Head of Center for Digitization – Finance Operations, Deutsche Post AG

AI & RPA: real benefi ts and strategies



Karol Wawrzynowski, Head of Shared Service Center,MAN Truck & Bus AG

Natalia Westhäuser, Head of CoE BPM Robotics, Siemens, s.r.o. GS BPS SSP CZ


• Hear about how far other companies are in their automation journey, function by function• Benchmark your maturity in terms of automation and identify main areas for improvement• Understand which project to start prioritizing today

Deep diving RPA use cases: Finance, Accounting, HR, Customer Services and beyond



Robots in Finance – Robotization in Accounting at Allianz GermanyMichael Rode,Project Manager, Allianz Deutschland AG

Robots in Finance – Robotization in Accounting at Allianz GermanyMichael Rode,Project Manager, Allianz Deutschland AG

RPA – Not just a back offi ce toolMartin Ruane, Programme Director, ENGIE

RPA – Not just a back offi ce toolMartin Ruane, Programme Director, ENGIE

MAN Truck & Bus journey in automation of fi nance & accounting - benefi ts and challenges in an auto motive companyKarol Wawrzynowski, Head of Shared Service Center,MAN Truck & Bus AG

MAN Truck & Bus journey in automation of fi nance & accounting - benefi ts and challenges in an auto motive companyKarol Wawrzynowski, Head of Shared Service Center,MAN Truck & Bus AG

Robotics in Customer Service Sebastian Zeiss, Vice President Automation & Department Development, Deutsche Telekom Technischer Service GmbH

Robotics in Customer Service Sebastian Zeiss, Vice President Automation & Department Development, Deutsche Telekom Technischer Service GmbH

DEEP DIVE SUM UP Business cases - Fact check benefi ts

Networking Luncheon

Bringing Robotics to IKEA HR in SwedenHans Wirblad Kastman , Project Manager RPA, IKEA AB

Bringing Robotics to IKEA HR in SwedenHans Wirblad Kastman , Project Manager RPA, IKEA AB

Kpi robot automatization based on Getinge Shared Service exampleDagmara Jaroszewicz, Local Head of Robotics & Robert Golnik,Controlling & KPI Analyst, Getinge Shared Services

Kpi robot automatization based on Getinge Shared Service exampleDagmara Jaroszewicz, Local Head of Robotics & Robert Golnik,Controlling & KPI Analyst, Getinge Shared Services

IKEA AB

DEEP DIVE: THE USUAL SUSPECTS FINANCE & HUMAN RESOURCES

DEEP DIVE: NEW USE CASES CUSTOMER SERVICES & BEYOND


WORKSHOP:

HOW TO START A COGNITIVE AUTOMATION PROGRAM

27th - 29th June 2017 | Frankfurt

Enhancing automation with artifi cal intelligence – Machine learning: use cases, live demonstrations & vendors hot seat

Creating MVP for chat bots – Lessons LearnedPavel Gimelberg, RPA and Agile Evangelist, SmartSalary

Artifi cial Intelligence supporting Chat bots at Solvay. First assessment on a quick PoC for internal HR-eServciesThierry Masson, Digital Offi ce Consultant, SBS IS Infrastructure – digital & Collaboration Offi ce, Solvay Business Services

Piloting AI automation solution for IT operationsStefan Hassmann, Service Owner IT Service Management, Continental AG

Cognitive automation on stage – Live Demonstration & Hot SeatVote for the three processes which you want to be demonstrated on stage in the conference app and experience – with your own eyes – how cognitive technologies can successfully deal with unstructured data , correctly react to exceptions & learn on mistakes. Put our vendors in the hot seat by challenging them with questions suited to make sure that the technology satisfi es the specifi c needs of your organization

Closing remarks by the summit chairman Sebastian ZeissVice President Automation & Department DevelopmentDeutsche Telekom Technischer Service GmbH

• Fast prototyping approach crucial to overcome uncertainty about technology maturity and ensure full mgmt. buy-in in short time period • Multiple vendor strategy recommended to ensure best possible deal and to maximize insights from technology exploration • Focus of activities should be on the automatic analysis and processing of text, given high maturity of today`s NLP solution and best return on investment• 1-2 short Zurich cases will be presented

Gero Gunkel, Cognitive automation program managerZurich Insurance Company Ltd

Informal evening get togetherJoin us for an informal evening get-together! This is an excellent opportunity for you to meet the other attendees and make new business contacts

Philipp Taha, Project Manager - Business developmentfor international operations, Zurich Insurance Company Ltd




Welcome coffee

Opening remarks by the conference Chairman Sebastian ZeissVice President Automation & Department DevelopmentDeutsche Telekom Technischer Service GmbH

KEYNOTEIndustrialization of automation across the business • Success is linked to the right change management • Human challenges• Engaging and educating the business stake holders with robotics• Technical Challenges

Sumeet Pathak, Head Smart Automation, Société Générale

Framework for identifying AI & RPA opportunities in the business.Pavel Gimelberg, RPA and Agile Evangelist, SmartSalary

RPA: Fail fast to scale fastAsheesh Chopra, Leader - Business Excellence, ANZ

RPA: Fail fast to scale fastAsheesh Chopra, Leader - Business Excellence,

ANZ

27th - 29th June 2017 | Frankfurt

SECOND MAIN CONFERENCE DAY / 28th JUNE 2017

RPA action plan bringing you to the next step of your automation journey

How to get started with automation – Strategy, Governance & fi rst stepsChristoph Oehlschlaeger, General Accounting Global Process Owner, Eli Lilly & Company

How to get started with automation – Strategy, Governance & fi rst stepsChristoph Oehlschlaeger, General Accounting Global Process Owner,Eli Lilly & Company

Morning break und breakfast

Combining RPA with Desktop Automations for success of Lufthansa GBS Dominik Jaskulski, Process Automation Manager, Lufthansa Global Business Services

Combining RPA with Desktop Automations for success of Lufthansa GBS Dominik Jaskulski, Process Automation Manager, Lufthansa Global Business Services

Building a Center of Excellence to scale RPA – a detailed lookStefan Wenzel, Head of Center for Digitization – Finance Operations, Deutsche Post AG

Building a strong RPA awareness and engaging business stakeholders Pavel Král, Robotic Process Automation specialist & Dmitry Popov, Head of Service Management, MANN+HUMMEL Service s.r.o.

Accelerating the integration of Robotics and AI in INGVinoth Raman, Robotics & AI Lead, ING Bank

A BEGINNER GUIDE TO RPAS EXPERT SESSIONS: DEPLOYING AUTOMATION




DEEP DIVE SUM UP Best practices

Networking Luncheon

PANEL DISCUSSIONthe don‘ts of RPA In this session, panelists will share with you lessons learnt in terms of implementation mistakes and what, on refl ection, they should have done instead. Understand which stumbling blocks can delay or terminate your RPA implementation and learn how to avoid these pitfalls from the start.

Dušan Oravský, formerly Global CI PMO Lead, Johnson Controls

Karol Wawrzynowski, Head of Shared Service Center, MAN Truck & Bus AG

Daniel Münch, Project Manager RPA, Deutsche Telekom Technischer Service GmbH

Top 3 Technical Challenges with implementation of automation Sumeet Pathak, Head Smart Automation, Société Générale

Looking back at the implementation process: the pitfalls to avoid

Establishing a RPA Center of Excellence by SiemensNatalia Westhäuser, Head of BPM & Robotics Center of Expertise Siemens Shared Services and Head of Delivery Center CZ & Tobias Unger, Head of Strategy Finance Shared Services, Siemens AG

Establishing a RPA Center of Excellence by SiemensNatalia Westhäuser, Head of BPM & Robotics Center of Expertise Siemens Shared Services and Head of Delivery Center CZ & Tobias Unger, Head of Strategy Finance Shared Services, Siemens AG

Value added services through RPA and new tasks for users and operatorsBenoît Soulié, Head of WW Process Performance, Solvay Business Services

Value added services through RPA and new tasks for users and operatorsBenoît Soulié, Head of WW Process Performance, Solvay Business Services

Accelerating the integration of digital workforce at BoschShared ServicesJan Gabriel, Director Shared Services & Irfan Ali , RPA Lead in Shared Services, Bosch Service Solutions GmbH

Accelerating the integration of digital workforce at BoschShared ServicesJan Gabriel, Director Shared Services & Irfan Ali , RPA Lead in Shared Services, Bosch Service Solutions GmbH

Developing home made RPA tools: How we ‘code it ourselves’ to save cost and be more agileJames Gardner, Head of Robotics, RSA PLC

Developing home made RPA tools: How we ‘code it ourselves’ to save cost and be more agileJames Gardner, Head of Robotics, RSA PLC

Jan Gabriel, Director Shared Services, Bosch Service Solutions GmbH

Natalia Westhäuser, Head of BPM & Robotics Center of Expertise Siemens Shared Services and Head of Delivery Center CZ, Siemens AG




Choose a topic of your interest and a round table accordingly, benefi t from a 10 min. presentation from its leader to understand how the topic has been tackled in his/her organization, and get 30 min. extra to get at the bottom of your more pressing questions in that intimate setting

Round Table - Round One

Interactive discussions groups – focus: implementation

ROUND TABLE 4

Change management & quality-monitoring at ThyssenKrupp Group ServicesTomasz Mituta, Automation and Robotic Team Coordinator,ThyssenKrupp Group Services

ROUND TABLE 5

RPA automation within your IT De-partmentNikki North, IT Strategy and Architecture, Co-operative Bank

ROUND TABLE 6

Cognitive computing facts vs. fi ction – Which business problems can really be solved today?Gero Gunkel, Cognitive automation program manager & Philipp Taha, Project Manager - Business development for international operations, Zurich Insurance Company Ltd

ROUND TABLE 1

Business-Led automation: Governance and control Billy Bennett, Billing, Industry Data & Operational Agility Manager & Mick Marshall, Mid Market Service and Transformation Manager, innogy npower Business Solutions

ROUND TABLE 2

The morning after (go-live): maintenance of the robotsKarol Wawrzynowski, Head of Shared Service Center,MAN Truck & Bus AG

ROUND TABLE 3

Applicability of RPA in smaller shared services environment with rather fragmented process landscapes. Stefan Rehkopf, Head of FI Processes & Transparency & Stefan Förster, Department Manager Current Accounts, Beisersdorf Shared Services GmbH




Refreshment break

ROUND TABLE 4

Engaging multiple stakeholdersAnil Bhavnani, Director - BPO - India Site Leader,Pfi zer

ROUND TABLE 5

From Pilot to implementing RPA within Shared Service Center Finance of NNEdo Michielse, Head Financial Accounting, NN Group

ROUND TABLE 6

Piloting AI Vinoth Raman, Robotics & AI Lead, ING Bank

Round Table - Round Two

ROUND TABLE 1

Automating the long tail: Robotics for low volume processes at npowerMick Marshall, Mid Market Service andTransformation Manager, & Billy Bennett, Billing, Industry Data & Operational Agility Manager, innogy npower Business Solutions

ROUND TABLE 2

Improving processes through the data provided by automationDušan Oravský, formerly Global CI PMO Lead,Johnson Controls

ROUND TABLE 3

RPA implementation – supporting or hindering standardization of your processes?Maciej Tomaszewski, Senior Manager, Process Owner – Accounts Receivable & Master DataMAN Truck & Bus

ROUND TABLE 1

Building a vision for automationJames Gardner, Head of Robotics & Robert Hanrahan, Operational Excellence Director, RSA PL

ROUND TABLE 2

Challenges and Solutions to auto-mate HR processesHans Wirblad Kastman , Project Manager RPA & Amandus Hammargren, Superuser RPA, IKEA AB

ROUND TABLE 3

Going from local projects, building the global RPA awarenessPavel Král, Robotic Process Automation specialist & Dmitry Popov, Head of Service Management, MANN+HUMMEL Service s.r.o.

Round Table - Round Three

IKEA AB




ROUND TABLE 4 Optimizing Data Quality

ROUND TABLE 5

Deploying AI Vinoth Raman, Robotics & AI Lead, ING Bank

Strategies to overcome point of frictions between IT department and automation team and avoid delay Dušan Oravský, formerly Global CI PMO Lead,Johnson Controls

Incident and Quality ManagementDaniel Münch, Project Manager RPA, Deutsche Telekom Technischer Service GmbH

Closing remarks by Sebastian ZeissVice President Automation & Department DevelopmentDeutsche Telekom Technischer Service GmbH

End of the conference

Natalia Westhäuser, Head of BPM & Robotics Center of Expertise Siemens Shared Services and Head of Delivery Center CZSiemens AG

Natalia Westhäuser, Head of BPM & Robotics Center of Expertise Siemens Shared Services and Head of Delivery Center CZSiemens AG

EVENING WORKSHOP – WITH WINE AND CHEESE:

ESTABLISHING A RPA CENTER OF EXCELLENCE

Tobias Unger, Head of Strategy Finance Shared Services, Siemens AG




WORKSHOP A

VENDOR TECHNOLOGY DEMONSTRATION WORKSHOP – EXPERIENCE „ROBOTS IN ACTION“

Get the hands-on experience you‘re looking for. This work-shop will demonstrate how RPA works for several back offi ce processes in F&A and HR, leading you through process map-ping, system intergration, and end-user modulation, as well as giving insights into live demonstration of the system.

Update on your session leader coming soon!

Networking Luncheon

POST-CONFERENCE WORKSHOP PROGRAM / 29th JUNE 2017

WORKSHOP B

STRATEGIES TO SUCCESSFULLY DEPLOY AUTOMATION ACROSS THE BUSINESS IN A VERY SHORT TIME

Ricardo Badillo, Director, Business Process Management and Automation, Western Union

WORKSHOP C

NEW TO ROBOTICS? RPA / RDA, WHAT IS RIGHT FOR YOU?

This workshop will give you a high-level understanding of RDA / RPA, where is can be used and the challenges you may face. Agenda: • High-level view of RPA / RDA • My view on how an organisation can work with RPA / RDA • Building a Agile COE – Start Small • Case Studies on implemented RPA / RDA solutions • IT Security Challenges for RPA

James Gardner, Head of Robotics, RSA PLC

WORKSHOP D

THE HUMAN FACTOR OF AUTOMATION: CHANGE MANAGEMENT FOR A SUCCESSFULL IMPLEMENTATION

Update on your session leader coming soon!

WORKSHOP E

ROBOT GOVERNANCE AND MAINTENANCE – HOW TO AVOID ERRORS

Vartul Mittal, AVP Business Process Re-engineering, Barclays




Shared Services & Outsourcing NetworkThe Shared Services & Outsourcing Network (SSON) is the largest and most established community of shared services and outsourcing professionals in the world, with over 100,000 members. Established in 1999, SSON recognised the revolution in business support services as it was happening, and realized that a forum was needed through which practitioners could connect with each other on a regional and global basis. SSON is a one-stop shop for shared services professionals, offering industry-leading events, reports, surveys, interviews, white papers, videos, editorial, infographics, and more. Find out more: www.ssonetwork.com

SSON operates under three distinct brands, each offering shared services professionals the informa-tion, tools and connections they need to do their jobs.

Shared IntelligenceShared Intelligence is a private online com-munity for shared services practitioners to facilitate networking and peer-to-peer resource sharing and learning.Find out more:

www.sharedintelligence.com

SSON AnalyticsSSON Analytics is SSON’s global data analytics centre. It provides shared services professionals with the global data insights they need, through interactive maps, tools and charts. Find out more: https://sson-analytics.com

OUR PARTNERS




German Outsourcing AssociationThe German Outsourcing Association is one of the biggest non-commercial networks for buyers, consultants and providers of ITO and BPO services in Europe. The association is completely indepen-dent and free of the infl uence of commercial organizations and can therefore articulate and represent the interests of service buyers in the D-A-CH markets as well as of national and international service providers active in our markets. With our numerous initiatives, like publications, events, online services and collaborations we give impulses for the market development, increase transparency and build trust in co-operations between all types of organizations and services providers. The association counts today more than 600 members, more than 4.000 subscribers, additional 5.000 industry contacts and has an information campaign output of 260.000 contacts via newsletter, websites, social media and its 16 national and international partner associations. For more, visit www.outsourcing-verband.org/en

Outsourcing JournalThe Outsourcing Journal (Web, PDF, Print) is ultimate platform to get information and exchange ideas on all areas related to the fi eld of outsourcing in the German, Austrian, and Swiss space. For more, visit www.outsourcing-journal.org

digitalbusiness CLOUDdigitalbusiness CLOUD is a solution-oriented professional magazine for IT decision-makers in small, medium and large enterprises and organizations. Today, software and hardware solutions need to be at least ready for the cloud as for companies not to lose touch with current developments. digitalbusiness CLOUD focuses on solving the contradictions between the acute need of solving current issues of the day, planning a forward-looking work strategy, and fi nding the information needed for the success-ful management of a business. All three demands are met by this magazine in a comprehensive and holistic approach to the needs of IT decision makers. To this end, the journal’s structure refl ects those demands. Priorities are set in the area spanning solution-oriented business solutions and IT solutions and offers strategic partnerships to offer relevant content to the reader. Quite obviously, companies are changing, so accordingly, business pracices need to change with them. IT is centrally involved in these changes. The novel concept of cloud computing and other forward-thinking technologies such as vir-tualization and new storage concepts enable a variety of products, applications and services and need an effi cient IT infrastructure to be implemented. This takes into account the different service models such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS), Application Service Providing (ASP) and Software on Demand as well as organizational forms like the private cloud, the public cloud and hybrid clouds, as well as the complementary virtualization, storage and networking technologies.For more, visit www.digital-business-magazin.de

MEDIAPARTNERS

SPONSOR

Redwood Systems B.V.Franz-Rennefeld-Weg 440472 DüsseldorfDeutschland

www.redwood.com/de

We founded Redwood Software in 1993 with a singleminded mission – to help organizations eliminate the costs, risks and wasted time from manual tasks associated with business and IT processes. We don’t robotize at the user interface where software robots merely automate manual tasks that form part of an end-to-end process. Instead we employ Enterprise Process Robotics that go deeper into the ERP and other major business systems to robotize entire processes that include Record-to-Report, Order-to-Cash, Procure-to-Pay, Human Capital and Supply Chain.Today more than 3,000 customers worldwide use Redwoods solutions to automate their businessprocesses.

Give us a call to fi nd out what we can do for you. www.redwood.com



AI & RPA World 2017

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Transcript of AI & RPA World 2017