AGTA Meeting

Partners in Quality Performance

April 4, 2006

Groundnet.com

• Partners in Quality Performance

• The world’s total transportation provider in a world economy

• Keeping pace with the evolution of airlines, airports, hotel chains, corporate travel and convention planning in a world economy

The Next Step in Standardizing Quality Airport Ground Transportation

• A partnership– Groundnet.com– Airport personnel– Drivers– Customer service staff– Innovations– Entrepreneurial experience

Customer Service Representatives at the Airport

• Passenger Assistance

• Information Assistance

• May I Help You?

Mandatory Credit Card Acceptance

• Promote credit card acceptance in advertising

• Credit card acceptance is mandatory

• Your good credit card is accepted or your trip is free

• Require credit card visualization on all vehicles

Customer Feedback

Secret ShopperProgram

Secret ShopperProgram

No Games PricingFares: An official fare book is available from your driver upon request. Failure to provide your destination charge from the price book as indicated will result in your transportation being free.

– Dallas Central Business District Hotels - $16– Fort Worth Central Business District Hotels - $15– Dallas Market Center Hotels - $16– North Dallas Galleria Hotels - $17

You are riding in Yellow Checker Shuttle van 999. Your driver’s name is Bob Jones. You will receive a Yellow Checker Shuttle receipt with the driver’s name, van number and phone number or your trip is free!

Meet and Greet for Major Group Arrivals

Marketing the Whole Package

Promote the city’s

CVB

Promoting groups bring MILLIONS of dollars to

your marketplace

Heli Expo 2006 Web Portal

DECA Web Portal

Cross Marketing

Serving the ADA CommunityCharging ADA Passenger at the Individual Shared Ride Shuttle Price