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Agenda CQHHS Consultative Forum
Chairperson Shareen McMillan Date and Time 9.00 am – 11.00 am
Friday, 3 May 2019
Venue Executive Board Room
Rockhampton Hospital Secretariat
Hannah Gardner
A/Employee Relations Support Officer
Steve Williamson, Health Service Chief Executive
Sharyn O’Mahoney, A/Executive Director Workforce
Wendy Hoey, Executive Director Rockhampton Hospital
Sandy Munro, Executive Director Gladstone and Banana
Robert Forsythe, A/Executive Director Rural and District Wide Services
Matthew Boyd, A/Executive Director Nursing and Midwifery, Quality and Safety
Tineale Vea Vea, Manager Occupational Health and Safety
Andrew Bailey, A/Manager Human Resource Services
Grant Burton, QLD Nurses and Midwife Union Organiser
Ruth McFarlane, Together Union Representative
Allison Finley-Bissett, Lead Organiser Together Union
Ashleigh Saunders, Together Union Representative
Billy Bijoux, Electrical Trades Union
Craig Sell, Organiser Australian Worker’s Union
Graham Brewitt, Regional Organiser United Voice
Campbell Murfin, Together Union Representative
Mark Pattel, Australian Medical Association QLD Representative
Apologies James Kelaher, A/Chief Finance Officer
Kerrie-Anne Frakes, Executive Director Strategy, Transformation and Allied Health
Guests Megan Dunstan, FSR Transition Lead
James Jenkins, Nursing Director – Division of Medicine
Deb Hirning, Director of Nursing – Aged Care Clinical and Rehabilitation Services
Presentations Nil
Teleconference 1300 590 084 Dial code: 400786 Pin 5776# (QH internal)
Videoconference Dial 400786 Pin 5776# (QH internal)
CQ Health acknowledges the Traditional Owners of the land, and pays respect to Elders past, present and future.
1. Living our Values
1.1. Care: We are attentive to individual needs and circumstances
1.2. Integrity: We are consistently true, act diligently and lead by example
1.3. Respect: We will behave with courtesy, dignity and fairness in all we do
1.4. Commitment: We will always do the best we can all of the time
Page 2 of 3
2. Confirmation of previous minutes
2.1. Confirmation of minutes from previous meeting held April 2019
3. Business arising from previous minutes (as per Action Plan)
3.1. Action Register
4. Executive Director Operational Reports
4.1. Chief Executive Officer (Quarterly) Steve Williamson
4.2. Executive Director Workforce Sharyn O’Mahoney
4.3. Chief Finance Officer James Kelaher
4.4. Executive Director Nursing, Midwifery, Quality & Safety Matthew Boyd
4.5. Executive Director Rockhampton Hospital Wendy Hoey
4.6. Executive Director Rural and District Wide Services Robert Forsythe
4.7. Executive Director Gladstone and Banana Sandy Munro
4.8. Executive Director Strategy, Transformation and Allied Health Kerrie-Anne Frakes
5. EB Reporting Requirements
5.1. Permanent vacancy – Feb/May/Aug/Nov
5.2. Temporary employee – Feb/May/Aug/Nov
5.3. New Starter – Feb/May/Aug/Nov
5.4. Resignations – Feb/May/Aug/Nov
5.5. Casual employees (labour hire only for BEMS) – Feb/May/Aug/Nov
5.6. Contracting – Feb/May/Aug/Nov
5.7. Current staff lists (6 monthly) – Feb/Aug
6. Workplace Health and Safety
6.1. Dashboard Report April 2019 Tineale Vea Vea
6.2. Occupational Violence Prevention Update Tineale Vea Vea
6.3. AS4801 Audit Update – Action List Tineale Vea Vea
7. Staff Opinion Survey (biannually)
7.1. Nil
8. LCF/LCC Minutes
8.1. Rockhampton Nursing and Midwifery Consultative Forum Wendy Hoey
8.2. Gladstone and Banana Nursing and Midwifery Consultative Forum Sandy Munro
8.3. Gladstone and Banana Local Consultative Forum Sandy Munro
8.4. Gladstone and Banana Administrative Local Consultative Forum Sandy Munro
8.5. Gladstone Operational Services Local Consultative Forum Sandy Munro
8.6. Residential Aged Care Local Consultative Committee Robert Forsythe
8.7. Rockhampton Administrative Local Consultative Committee Wendy Hoey
8.8. Mental Health Local Consultative Committee Robert Forsythe
8.9. Rockhampton Operational Services Local Consultative Committee Wendy Hoey
8.10. Health Practitioner Local Consultative Forum Kerrie-Anne Frakes
8.11. Central Highlands Local Consultative Committee Robert Forsythe
8.12. BEMS Local Consultative Forum James Kelaher
Page 3 of 3
9. Escalations from LCF/LCC
9.1. Nil
10. Workload Management (via LCF/LCC)
10.1. Nil
11. Circulars/Policies
11.1. Nil Andrew Bailey
12. Organisational Change & Projects
12.1. Financial System Renewal (FSR) Program Megan Dunstan
12.2. Business Case for Change Update - Aged Care Model of Care, NRNC &
SAGE Unit, Rockhampton Hospital
James Jenkins / Deb
Hirning
12.3. Business Case for Change Update – Level 5, New Ward Block,
Rockhampton Hospital Wendy Hoey
13. Work Life Balance
13.1. Nil
14. Contracting
14.1. Nil
15. Equity and Diversity Report
15.1 For discussion and noting Sharyn O’Mahoney
16. New Business without notice
Next Meeting Date
Confirmed Date Friday, 7 June 2019
Confirmed Time 9.00 AM – 11.00 AM
Confirmed Venue TBC
CQHHS Consultative Forum Minutes
Chairperson Shareen McMillan Date and Time 9.00 am – 11.00 am
Friday, 5 April 2019
Venue Executive Board Room
Rockhampton Hospital Secretariat
Samantha Lynam
A/Workplace Relations Advisor
Shareen McMillan, Executive Director Workforce
James Kelaher, A/Chief Finance Officer
Wendy Hoey, Executive Director Rockhampton Hospital
Sandy Munro, Executive Director Gladstone and Banana
Robert Forsythe, A/Executive Director Rural and District Wide Services
Matt Boyd, A/Executive Director Nursing and Midwifery, Quality and Safety
Belinda Driscoll, A/Manager Occupational Health and Safety
Andrew Bailey, A/Manager Workforce Culture and Performance
Ruth McFarlane, Together Union Representative
Ashleigh Saunders, Together Union Representative
Craig Sell, Organiser Australian Worker’s Union
Sue Leis, Australian Worker’s Union (Proxy)
Apologies
Steve Williamson, Health Service Chief Executive
Kerrie-Anne Frakes, Executive Director Strategy, Transformation and Allied Health
Allison Finley-Bissett, Lead Organiser Together Union
Graham Brewitt, Regional Organiser United Voice
Grant Burton, QLD Nurses and Midwife Union Organiser
Campbell Murfin, Together Union Representative
Mark Pattel, Australian Medical Association QLD Representative
Billy Bijoux, Electrical Trades Union
Guests Megan Dunstan, FSR Transition Lead
Deb Hirning, Director of Nursing – Aged Care Clinical and Rehabilitation Services
Presentations Nil
Teleconference 1300 590 084 Dial code: 400786 Pin 5776# (QH internal)
Videoconference Dial 400786 Pin 5776# (QH internal)
CQ Health acknowledges the Traditional Owners of the land, and pays respect to Elders past, present and future.
1. Living our Values
1.1. Care: We are attentive to individual needs and circumstances
1.2. Integrity: We are consistently true, act diligently and lead by example
1.3. Respect: We will behave with courtesy, dignity and fairness in all we do
1.4. Commitment: We will always do the best we can all of the time
Page 2 of 6
2. Confirmation of previous minutes
2.1. Minutes confirmed from previous meeting held March 2019
3. Refer to Action Plan
3.1. Discussion and Update – Rockhampton Hospital Car Park
• The car park policy is a Statewide policy and cannot be amended
• There was extensive consultation via car park committee – Grant
Burton was a member of the car park committee and engaged
throughout the process. Council was also engaged in this
consultation.
• ED RBU spoke with council informally about metered parking and at
this stage there are no plans to implement regulated parking
• Regulated car parking throughout hospital is to ensure that parks are
utilised appropriately.
• Subsidies for Mental Health patients are available and these patients
are offered staff rates.
• Recognition that patient group who experience biggest detriment of
paid parking are cancer / renal. These patients are offered
concessions to assist.
• Noted that car park closed across the road – ED RBU to take this on
board.
Wendy Hoey
4. Executive Director Operational Reports
4.1. Chief Executive Officer (Quarterly)
• Minister for Health and Ambulance Services Steven Miles was at
CQHHS for two (2) days and held a number of meetings with unions
and staff.
• The development of a full medical program in Central Qld and Wide
Bay moved a step closer with all parties signing a Memorandum of
Understanding. A local medical program will provide our bright young
students the chance to complete all of their medical studies locally,
and secure our future medical workforce. The plan is to have the
program in place by 2022.
• HSCE Steve Williamson, Minister for Health and Ambulance
Services Steven Miles, Federal Member for Capricornia Michelle
Landry and CQ Health Board Chair Paul Bell unveiled the plaque at
the official opening of Rockhampton Hospital’s multi-level car park.
• Budget was a hot topic of discussion.
• BCG / QTC has concluded and now moving into new phase with five
(5) key projects.
• CQ Health staff took park in a health round table on finance and
costing improvement in Sydney this week. The focus was on
demonstrating value in safer patient care. Each of the 17 health
services prepared a poster and had two minutes to present their
service innovation to the group. The top three posters were selected
by participants to present in full at the workshop’s afternoon session.
CQ Health received the most votes in the group and Executive
Director Rockhampton Business Unit, Wendy Hoey and Clinical
Coder Peter Gorman presented CQHHS innovative work, and the
whole team participated in a question-and-answer session.
• Politically – Federal Labour have pledged as an electron promise to
look at purchasing the Mater Hospital at Gladstone and give to QLD
Health, so watching that space.
Shareen McMillan
on behalf of
Steve Williamson
Page 3 of 6
4.2. Executive Director Workforce
• myHR went live in CQ last Thursday with more than 450 staff logging
in on the first day. The overall response from end users has been
positive.
• Resilience training is continuing and all employees are encouraged
to attend. Feedback is that the training is very worthwhile and
rewarding.
• CQ Staff Award nominations are open from 1 April 2019 – 30 April
2019.
Acknowledgement of feedback that nomination form is too long and
time consuming which may deter employees from completing them.
Feedback will be taken back to the committee to find an appropriate
balance.
• Amanda Miller has commenced as Workforce Culture and
Performance Manager.
• Sharyn O’Mahoney will be Acting EDWFD 17th April – 4 June 2019.
• Andrew Bailey is Acting Human Resource Manager until 4 June
2019.
Shareen McMillan
4.3. Chief Finance Officer
• Budget is on track which will mean that CQ shouldn’t have a deficit at
the conclusion of the year and hopeful of a small surplus.
• Expenses on labour have always been problematic to estimate but
anticipate that CQ is on track with labour expenditure.
• There has been an increase in medical overtime which is a result of
increased activity. This has resulted in over budget the last few
months.
• Repairs and maintenance have been lacking across the board, so
there is a focus on this area to reduce costs down the track.
• Introduction of a number of new systems – MyHR, Billings, Finance
System.
• With upcoming election, makes it difficult to forecast what next year
will look like for CQHHS so making predictions based on the
unknown.
• CQHHS productivity expectations for 2019 are anticipated to deliver
productivity of 2.5-3%.
James Kelaher
4.4. Executive Director Nursing, Midwifery, Quality & Safety
• Sue Foyle returns 8 May 2019.
• Accreditation commences in 8 weeks’ time so have been preparing.
Matt Boyd
4.5. Executive Director Rockhampton Hospital
• Continued work with James and the coding team to ensure HHS is
paid appropriately for the work that is being done, while maintaining
quality patient care.
• Next two months is a tricky time where there is a need to sustain
energy and focus whilst building budgets and protections to prepare
for 2020. Significant clinical engagement involved when looking how
to build budget and manage time / resources appropriately
• Extra workload / staffing with car parking has been managed well.
Reception is commended for their commitment and positivity.
• Had positive staff meeting last week with regards to SAGE process
change and discussion around language and what staff would like to
call things – EG: rename palliative care. Consultation packs went
out this morning for review.
• Have submitted an application to increase renal funding within CQ.
Hopefully will receive funding from this.
• MOPP no longer at Mt Morgan and public concern surrounding
closure of hospital and GP services. There are plans to keep Mt
Morgan GP Service running. The hospital is not closing.
• Cap Coast – 6-month DMS appointed – working to finalise the
medical model.
Wendy Hoey
Page 4 of 6
• DMS Rockhampton – Ross Duncan – retired yesterday.
Dr Alan Sandford is in this role from next week.
• Dr Jude Joseph – taken on interim CD in Paediatrics following the
resignation of Dr Fred Nagel. Reviewing the RD before advertising.
• DON position at Rton hospital – hard to fill position – discussion
around how the position can become more attractive.
• Allied Health cascading recruitment – month by month plan on when
positions will be advertised.
4.6. Executive Director Rural and District Wide Services
• Aboriginal and Torres Strait Islander women now have access to CQ
Health’s brand new Gumma Gundoo Indigenous Midwifery Group
Practice (MGP). This new service provides culturally appropriate
care for Aboriginal and Torres Strait Islander women. The team
includes midwives and Indigenous health workers based in
Rockhampton and Woorabinda, and a transport officer to help get
women to appointments.
• SACS – appointments made within administration reception.
• Nurse Practitioner commencing at Capella.
• Blackwater appointment of Clinical Nurse and Registered Nurse.
• Eventide audit raised a number of issues.
• NRNC waiting outcome of their audit.
• Oral Health – decrease dentists in Rockhampton to create senior
dentist position in Biloela. Oral Health / Robert to clarify whether FTE
has been moved, or whether FTE has been decreased for the
creation of the Biloela position?
• Mental Health ongoing recruitment.
Robert Forsythe
4.7. Executive Director Gladstone and Banana
• OHS Advisor at Biloela appointed and commenced - Robbie Harland
• Ideas van is continuing across CQ and largely to support indigenous
clients but all clients welcome
• ED renovations are progressing.
• Issues with car parking and working through.
• Looking at CSD refurbishment.
• Business case for change for Nursery with QNMU.
• Developing model of care for escalation beds in Medical Surgery.
• Director Midwifery position advertised and there were 2 applicants
and looking to interview next Friday.
• Mel Wakefield has resigned effective 28 April –EOI initially to temp
fill and then permanently advertise.
• Joy Pitman DON Biloela has resigned effective 9 October.
• Review medical model in Gladstone.
• Additional administration support in pre- admissions clinic to support
staff as high workload.
• Work has been finalised which should significantly reduce risk
pertaining to incident at Biloela.
• Rural maternity taskforce has been to Theodore and now waiting on
information.
• Reduction in services Monday – Friday is already having an impact
at Gladstone Hospital and staff are quite anxious and community
feels the same.
• Progressing the switchboard and where this will be best placed.
Currently recruiting to this position.
• Operational services review (involves Tony Beers).
• Sandy and Ashleigh to discuss offline RE conditions / requirements
when employees are doing outreach work.
Sandy Munro
4.8. Executive Director Strategy, Transformation and Allied Health
• Nil Kerrie-Anne Frakes
Page 5 of 6
5. EB Reporting Requirements
5.1. Permanent vacancy – Feb/May/Aug/Nov
5.2. Temporary employee – Feb/May/Aug/Nov
5.3. New Starter – Feb/May/Aug/Nov
5.4. Resignations – Feb/May/Aug/Nov
5.5. Casual employees (labour hire only for BEMS) – Feb/May/Aug/Nov
5.6. Contracting – Feb/May/Aug/Nov
5.7. Current staff lists (6 monthly) – Feb/Aug
6. Workplace Health and Safety
• Recognition that Risk Man encourages greater reporting.
• Concerns raised from Union that the floors in Kitchen at Rockhampton Hospital are slippery and
employees don’t feel comfortable reporting online – encouragement to raise issues at staff meetings
and/or LCF and also to engage OHS to assist with any issues.
• Reinforce that recommendations and changes cannot be made unless issues are reported.
6.1. Dashboard Report April 2019
• 648 staff incidents this financial year.
• No notifiable events in March.
• Workers comp – 68 claims this financial year.
• 6 current common law claims.
Belinda Driscoll
6.2. Occupational Violence Prevention Update
• Cap Coast and Emerald recently gained FTE for FSSO. Belinda Driscoll
6.3. AS4801 Audit Update – Action List
• Will distribute out of session. Belinda Driscoll
7. Staff Opinion Survey (biannually)
7.1. Nil
8. LCF/LCC Minutes
8.1. Rockhampton Nursing and Midwifery Consultative Forum Wendy Hoey
8.2. Gladstone and Banana Nursing and Midwifery Consultative Forum Sandy Munro
8.3. Gladstone and Banana Local Consultative Forum Sandy Munro
8.4. Gladstone and Banana Administrative Local Consultative Forum Sandy Munro
8.5. Gladstone Operational Services Local Consultative Forum Sandy Munro
8.6. Residential Aged Care Local Consultative Committee Robert Forsythe
8.7. Rockhampton Administrative Local Consultative Committee Wendy Hoey
8.8. Mental Health Local Consultative Committee Robert Forsythe
8.9. Rockhampton Operational Services Local Consultative Committee Wendy Hoey
8.10. Health Practitioner Local Consultative Forum Kerrie-Anne Frakes
8.11. Central Highlands Local Consultative Committee Robert Forsythe
8.12. BEMS Local Consultative Forum James Kelaher
9. Escalations from LCF/LCC
9.1. Nil
10. Workload Management (via LCF/LCC)
10.1. Nil
Page 6 of 6
11. Circulars/Policies
11.1. Nil Andrew Bailey
12. Organisational Change & Projects
12.1. Financial System Renewal (FSR) Program
• Consultation period has concluded with approx. 44 responses
providing feedback.
• Rolled out first phase of e-learning and the interface is the same as
MyHR.
• Most employees are comfortable with the change process.
• Training will ramp up between now and 20 May.
• There will be a hyper-care period up until September which will
provide additional assistance.
• Employed a person from HSQ for assistance with the roll out.
• Michaela Jackson has been seconded to the project training area.
• Kirsty Molloy is backfilling within the process area.
Megan Dunstan
12.2. Business Case for Change Update - Aged Care Model of Care, NRNC &
SAGE Unit, Rockhampton Hospital
• In stage 2 – post consultation where one on one meetings will
occur from next week.
• This will be quite an extensive period of time
• Rosters for NRNC are sitting with HR to review ER/IR requirements
• Additional docs were emailed out this morning for additional
feedback.
Deb Hirning
12.3. Business Case for Change Update – Level 5, New Ward Block,
Rockhampton Hospital
• Outlined in EDRH update.
Wendy Hoey
13. Work Life Balance
13.1. Nil
14. Contracting
14.1. Nil
15. Equity and Diversity Report
15.1 For discussion and noting Shareen McMillan
16. New Business without notice
• Nil
Next Meeting Date
Confirmed Date Friday, 3 May 2019
Confirmed Time 9.00 AM – 11.00 AM
Confirmed Venue Medical Education Unit – Tute Room 2
Chair Ashleigh Saunders
Consultative Forum
CQHSCF Action Items – April 2019
Action item
Item Description Action Responsible
Officer Timeframe Status
1 Electrical Issues
Attempting to get electricians to be more proactive in raising
issues; however, they are not documenting so information is
getting lost and they are getting some resentment as raising
issues creates work for other staff.
Action: Meeting to be held in October regarding the use of
contractors; could also include electrician who is currently sitting
in the role.
Update 2/11/18: Action was originally with Muku Ganesh. Wendy
Hoey and Billy Bijoux to meet to discuss.
Update 7/12/18: Meetings have commenced and Billy is happy
with progression and will be managed externally but is ongoing.
Update 7/02/19: Wendy Hoey advised Billy Bijoux and James
Kelaher are working together to resolve issues. Meetings have
commenced and progress made. Is being managed externally
and ongoing. Wendy Hoey thanked Billy Bijoux for raising
concerns and sharing ideas surrounding this.
Update 1/03/19: Committee agreed to keep item open and
ongoing.
Update 5/04/19: Billy Bijoux – apology for meeting.
James Kelaher acknowledged BEMS LCC recognised
relationships are stabilising. There is a now a process in
place for engaging external contractors/contracts.
Committee agreed to keep item open until Billy is in
attendance.
Billy Bijoux
Wendy Hoey Ongoing Ongoing
Page 2 of 5
2 Plaster Training
Feedback Jo received from staff was that training was good,
however it needed to be longer, which Jo will investigate options
and report back to next meeting.
Update 07/12/18: Review training and investigating on aligning
the training across the CQHHS. There are a few hot spots that
training needs to be improved. Sandy is making sure that training
is scheduled on a regular basis. Update at next meeting.
Update 07/02/19: Sandy Munro updated that Gladstone and
Banana have one officer who is an assessor in plastering but
hasn’t completed training component of a Cert IV. Have put a
request through to education and training about how to best
support this. Also looking at how we can put more scheduled
training in place. Committee agreed to keep item open and
ongoing for now.
Update 1/03/19: Sandy advised this is raised at the Operational
Staff LCF. The plaster tech at Gladstone needs further upskilling
and Gladstone is organising the enrolment of training. Gladstone
has received the quote from Tafe and will co-ordinate
commencement with the employee.
Gladstone is working with Rockhampton to ensure a standardised
process for upskilling and plastering.
Sandy advised training workshops have commenced and will be
ongoing over an annual basis.
Committee agreed to keep item open and ongoing.
Update 5/04/19: Tony Beers – apology.
Sandy Munro advised large number of plaster training has taken
place at Gladstone and Biloela. Dilip Kumar (Clinical Director
Emergency) will be in Biloela 2 May 2019 to assist with plaster
training.
Sandy advised that this is completed and a large body of work
has been done in this area. Committee agreed to keep item
tabled until Tony is present at next meeting.
Tony Beers
Sandy Munro Ongoing Ongoing
Page 3 of 5
3
Excess leave Catering
Services Rockhampton
Hospital
Request to be made of Sandi Brill to give a profile of the excess
leave balance in Catering Services at Rockhampton Hospital to
be provided at next meeting.
Update 14/09/18: Staff issue is an inability to take leave when
they want to; this issue has been raised previously at LCC over
the past couple of years.
Staff leave issues to be discussed with Michelle Jorgensen.
Update 05/10/18: Wendy has spoken to Michelle and Kim and
has worries that this wasn’t brought up in LCC. Wendy to discuss
with Craig on the functioning of LCC. Statistics show that there is
no excess leave.
Update 07/12/18: ongoing
Update: 07/02/19: James Kelaher spoke with Kim Kekewick who
advised that the high leave balances are being managed –
conversations have taken place with staff and reasons / plan to
reduce have been noted. Joanne Chapman noted OSO LCC is in
two weeks’ time so anticipate further discussion then. Wendy
Hoey noted that if employees have concerns about leave, this
needs to be escalated promptly via appropriate channels rather
than as a collective due to individualised circumstances /
situations. Committee agreed to keep item open and ongoing for
now.
Update 1/03/19: James Kelaher advised that he believed the
leave issues have been dealt with.
Craig Sell advised the leave issue was not limited to the
Christmas period, but throughout whole year.
Craig advised that there is limited options for when people can
take leave.
The excess leave is a by-product of people wanting to take leave
and not being able to.
Wendy Hoey encouraged any individual staff to raise their
concerns with Michelle or Kim if aggrieved with the inability to
take leave when they wish,
Wendy Hoey Ongoing Ongoing
Page 4 of 5
CQHSCF Action Items – April 2019
Action item
Item Description Action Responsible
Officer Timeframe Status
James Kelaher queried whether casuals could be used in peak
periods to enable staff to take leave when it suited them.
Craig noted this discussion had occurred at local level for
significant amount of time and requires a resolution.
Committee agreed to keep item open and ongoing.
Update 5/04/19:
Wendy Hoey advised that line managers and herself and not
aware of any individual concerns with regards to employees
being denied leave
It was noted by Union rep that employees are not lodging leave
applications at all
Encouragement for employees to submit leave forms in order to
report the number of applications that are being refused
Wendy will speak with Michelle and Kim to encourage employees
to put the leave forms in.
4
Together Union requests
RDWS to establish an
RDWS LCC
Together Union requests RDWS to establish an RDWS LCC
Update 5/04/19:
Together will provide formal correspondence to Robert Forsythe
with regards to the establishment of an LCC as this has not yet
occurred
Robert Forsythe ASAP Ongoing
Page 5 of 5
CQHSCF Action Items – April 2019
Action item
Item Description Action Responsible
Officer Timeframe Status
5 Long Term Unfilled
Positions
Request of the Unions to review long term unfilled positions.
Unions would like info on date position became vacant, date
position was first advertised, whether the position is currently
filled by a temp employee
Update 5/04/19:
The report provided did not capture the data requested by the
unions and was very difficult to understand.
Request from Unions to narrow report down to long term hard to
fill permanent vacancies that have been filled long term by
temporary employees.
• Date position became vacant
• Date initially advertised (+ multiple adverts)
• Is the position currently filled
• Date temp employee placed in role
Unions requested these reports by provided out of session and
prior to next meeting.
Shareen McMillan Prior to 3 May 2019 (next DCF)
Ongoing
3/19 Minutes of Gladstone & Banana Nursing and Midwifery
Consultative Forum
Chairperson Grant Burton
QNMU Organiser
Date and
Time
Tuesday 19th March 2019
09:00 – 10:00
Venue Administration Conf Room Gladstone Hospital
Minute
Taker: Lynette Hard, Nursing ESO
Dial Details: Videoconference:832532
Teleconference: 1300 590 084 Passcode: 832532 #
Attendees
QNMU: Grant Burton (GB), Susan Nankivell (SN), Cora Marbach (CM), Cath Dobbin (CD), Bronwyn Galea (BG), Marguerite Bradley (MB), Collette Goldsworthy (CG)
Management: Mellisa Wakefield (MW), Emma Elliott (EE), Leigh Lanzon (LL), Susan Foyle (SF), Sharon Graham (SG), Julie McRae (JM), Ange Hyland (AH), Nicole Branch (NB), Tracey Fish (TF), Melissa Megaw (MM)
Via VC: Leanne Pound (LP), Joanne Dowley (JD), Jennifer Ralaca (JR)
Apologies Elizabeth Warn, Jordan Peasley, HR Workforce Representative
Guests
Presentations n/a
Affirmation of our Values
Care: We were attentive to individual needs and circumstances Yes No
Integrity: We were consistently true, acted diligently and led by example Yes No
Respect: We behaved with courtesy, dignity and fairness Yes No
Commitment: We did the best we could all of the time Yes No
CQ Health acknowledges the Traditional Owners of the land, and pays respect to Elders past, present and future.
Patient Story: nil 1. Confirmation of Previous Minutes
The minutes of the previous meeting (Tuesday 19th February 2019) were confirmed as being accurate record of proceedings: Moved Susan Nankivell, Seconded Mellisa Wakefield
2. Business arising (Action Sheet)
a. Review Action Register
Director Update (recorded under New Business)
3. Standing Business
3.1
Workload Monitoring Forms
• MW advised that 46 Workload Monitoring Forms were submitted in February:
• Child Health x 3, Periop x 10, Maternity x 23 (includes18 forms that are related to issues
dating back to December 2018), Paeds x 7, Ward 1 x 2, Renal x 1.
• MW advised that CSD workloads are related to steriliser break downs and that the Child
Health plus a number of the Maternity workloads are related to administration support
• EE advised that Child Health’s are related to charts not being available for clinics and she
has met with the Admin Coordinator to resolve this. Turn over of AO staff and lack of
Page 2 of 5
duties list is meaning some tasks are being overlooked.
• GB noted that MGP workload form indicates that admin tasks form part of the MGP role
whereas the MGP local agreement states that they will have access to admin. MW
advised that benchmarking with Rockhampton is occurring along with discussions to
clarify what access means. SG advised that the AO role has been reviewed and support
for MGP in not part of the role.
• SN advised that feedback from MGP staff is that they do all their own charts etc which
impacts on their workload. MB advised that this flows on to ward staff workloads as well.
• GB advised that nursing staff in other facilities including Rockhampton are reporting
similar issues with clinical time being spent collecting and returning charts etc.
• MB advised that Midwifery staff complete admission and discharge processes in the AH
environment.
3.2
Nursing Recruitment & Vacancies
• Vacancy report tabled and discussed
• SN queried why the Child Health position had been advertised as part-time. EE advised
that it was advertised as multiple of part time or full time and she has clarified this with
staff.
• GB flagged QNMU concerns that full time positions are being broken into part time roles.
• SF advised that we also need to consider that staff may not want full time due to family or
other work commitments and that this should be determined on a case by case basis.
• GB advised that part-time staff should have the option of additional hours when part-time
roles are available.
• MB queried what would happen if MGP positions not filled by the end of June. SG
advised that there is 1.2 FTE for the MGP roles in Gladstone left to recruit. SF advised
that the Government had made an election promise of 11.2 Midwives across the District
and that all efforts are being made to fully recruit so that funding is not lost.
ACTION Noted
3.3
Nursing Education and Development
TF advised:
• Compliance for mandatory and requisite training for Gladstone is at 84.64%
• 7 Graduates have commenced work in Ward 1, Paeds and Child Health. All Graduate
PADs are current.
• RMDP Mocks have been held on Ward 1 and Paeds with desktop mocks for medication
administration, checking and documentation. Spot audits have not identified any gaps so
far.
• Trendcare training will be conducted weekly commencing 8/4/19 and will run for the next 7
weeks, times will be communicated to staff via email.
• 3 new staff have been orientated to Ward 1 during February / March
MW noted:
• MyHR goes live on Thursday. Additional workshops to be scheduled for staff. GB advised
that the QNMU will be monitoring impacts of MyHR.
• LP advised that Baralaba staff training of track.
• JR advised that Theodore mandatory and requisite training compliance is going well but
she is working with CQ Learn to correct omissions to the requisite training matrix for
Theodore staff.
• ACTION
Noted.
3.4 Contemporary Models of Nursing
Page 3 of 5
• MW advised that all areas are working on their BPF’s.
• GB advised that round table discussions re BPF with the QNMU were planned for March
but no meetings have been scheduled. SF advised that Linda has been off sick for the
past 10 days.
• SN queried progress on the HDU Model of Care. MW advise nil further to report at present
as the Medical Governance is still in progress and awaiting this to be finalised before
commencing the nursing review.
• SN queried the outcome of the PAC / Surgical Clinic mapping process. MW advised this is
part of a 6 month project let by Dr Tony Eidan and hopes to have report in August /
September for tabling.
• SN queried the continuous use of over census beds in Ward 1 and asked if a concept brief
had been tabled at this meeting? MW advised that following advice from the Executive
Director to maximise use of the beds a brief is being developed in conjunction with the BPF
for the overflow area.
• SN indicated that the Winter Manager Plan for the overflow beds is complete but no plan to
keep beds open has been provided.
• MW advised that the 29 beds plus overflow hasn’t changed the Nursing Model.
• GB advised that since the BPF 5th Edition (1/7/16) and changes within the unit including
MOC or extensions to MOC that the BPF needs to be updated and tabled through this
meeting.
ACTION
MW and SN to meet to discuss concerns re overflow beds
3.5
Work life balance Strategies for Nurses
Noted
• MB flagged Midwifery members concerns regarding Agency contracts being complete at
the end of this roster with no backfill. A lot of staff choose to work .8 FTE but are being
called in, or contacted to see if available on days off which destroys your time off even if
you don’t come to work due to concern for colleagues etc.
• MW supported that staff can choose not to come in by declining enquiry.
• MW advised that the roster is matched to established FTE and there is currently a plan in
place for 1 agency midwife which will give full full establishment.
• MW acknowledged that the challenge is emergent leave relief and advised that she is
working on a strategy with Finance to create a permanent reliever utilising the leave
backfill budget
ACTION
Noted
4. New Business
4.1
Terms of Reference (TOR)
• Discussed under Action Register item 2/19 4.3. TOR endorsed by committee members
ACTION
COMPLETE
4.2
Best Practice Rostering Framework
• SN advised that theatre staff have flagged concerns regarding their roster coming out late and being rostered on-call prior to days off. SN is aware that MW has since met with staff and feedback is that feedback is that staff are now fairly happy.
• SN suggested that units develop conventional rostering practices which are shared with staff.
• NB advised that development of a local guideline is already underway in Cancer Services and will be discussed at local team meeting today then tabled at the fortnightly rostering meeting before being tabled at this forum.
• LL advised that similar is occurring for Emergency.
• LL advised that a number of Emergency staff have historically been working set rosters and that this
Page 4 of 5
may need to changed to comply with BPRG and have fairness and equity in rostering across all staff LL requested QNMU support with advice on timeframes for consultation with staff, processes etc. GB suggested the query is directed to Andrew Bailey in HR. GB also stated that unless the employee has a set contract of employment ie cyclic roster agreement than they don’t own their days but that the QNMU would have to look at any changes on an individual basis.
• GB advised that similar concerns are happening at Baralaba and North Rockhampton Nursing Home and that this has arisen because no one is following the guidelines.
• SN indicated that this change will require negotiation, consultation and feedback from staff which should not be ticking a box.
• GB advised that across the District NUMs are developing “Roster Rules” and forwarding to himself and HR for review. GB happy to be involved in roll out discussions with staff as required.
• LP advised that a roster review for Baralaba is underway and that the guidelines clarify what we already do and how to fit IR into our units as well as inform and imbed the rules for staff etc.
ACTION
GB will forward templates for Roster Rules from the BPGF as well as information on shift
swaps and leave (ie Xmas) rules to committee.
4.3
Roster Forecasting Maternity Vacancies
• MB queried if staff on long term temporary contracts will be offered permanency?
• SG advised that the only staff member of a long term temporary contract was due to Visa
limitations but that we are working with HR and immigration to progress sponsorship at
significant expense.
ACTION
Noted
4.4
Members Concerns Culture Gladstone Hospital
• SN advised that general feedback from staff is that when they raise clinical concerns they
receive push back from managers and then they are damned if the escalate or damned if
they don’t.
• SN advised that staff are reporting pushback from managers when submitting workload
forms and acknowledged that this could be perceived or real.
• MW advised that Above and Below the Line Behaviours has been rolled out and that the
AH NM are rounding every 2 hours and using this time to ask staff about workload issues
in order to support the staff. Feedback to the NUMs is provided at morning handover the
following day.
• MW / GB suggested that Workloads are discussed at the ward meetings so that all staff
can see what has been submitted and receive an explanation / response. Over time staff
will become familiar with this proving transparency is embedded in the management of
workload forms.
• In response to query GB advised that the electronic workload form trial is complete and
ready for roll out but due to the DoH being busy with other IT roll outs ie MyHR there is no
time frame available.
• GB advised staff to use the CQHHS Workload Form which is available on QHEPS.
• MW explained that the NUM or AH NM may be providing relief for emergent leave whilst
waiting for called in staff to arrive as part of the workload resolution.
ACTION
SN and MW to meet off line to discuss specific details of concerns regarding pushback from
managers.
4.5
Proposed CNC Paediatrics
• SN requested update on CNC position
• MW advised that a Brief had been provided to the Executive Director in November who
requested additional information from the financial perspective Jan 2019. This was re-
submitted in March 2019 to finance for further work up of the conversion of CF / CN role to
0.6 CNC.
Page 5 of 5
ACTION
Noted.
4.6
Clarification Position NUM Perioperative Services
• CM on behalf of members requested clarification on whether the NUM Perioperative
position was temporarily or permanently filled.
• DON stated that the Perioperative NUM position is currently progressing through the B1
Recruitment process.
ACTION
MW will discuss with QNMU Organiser off line.
4.7 Union Representatives – EB10 Enablers for staff to attend
• Previously discussed under Action Register item 2/19
4.8
Paediatric Unit Action Plan
• Action plan tabled for noting
• Mental Health training and education for staff managing CYMHS admissions is in progress
with the Mental Health team engaged and CN Paeds has been nominated as a champion
for this.
• The need for an Assessment Tool to assist staff with ongoing assessments has been
progressed to the Standard 8 committee to develop.
• Localised trigger points for escalation are being developed.
• GB advised the mental health staff are light on the ground at present.
ACTION
SG to provide update next meeting
4.9
Business Case for Significant Change: Women’s Paediatrics and Neonatal Nursery
• Revised Business Case and associated documents including Neonatal Nursery Medical
and Nursing Model of Care and Administration Impact Statement circulated. Signed
version will be circulated.
• Staff forums have been scheduled to discuss changes.
ACTION
Noted
5. General Business
5. Patient Safety Reflection (positive/negative impact on patient safety)
• Nil noted
Meeting
Compliance 1 2 3 4 5 6 7 8 9 10 11 12 Total/Average
Meeting Held (Y/N) Y Y Y
Quorum Met (Y/N) Y Y Y
% Members
attending
50
%
70
%
95
%
% action items
completed from
agreed outcome
date/meeting
-
50
%
90
%
Minutes of Gladstone and Banana Local Consultative Forum
Chairperson Grant Burton
QNMU Organiser Date and Time
Tuesday 16th April 2019
10.30 – 11.30 am
Venue
Administration Conf Room
Gladstone Hospital
Videoconference:831497 Teleconference:1300 590 084
Passcode: 831497 #
PIN: 4680#
Minute Taker: ED ESO
Attendees
Management: Sandy Munro (SM), Executive Director Gladstone
Stuart Orr (SO), Allied Health Lead
Jennifer Ralaca (JR) DON Theodore
Cate Driver (CD) OH&S Manager
Apologies
Robbie Harland (RH) OH&S Banana
Amy Galdal (AG) Patient Safety Officer, Banana
Sam Lynam (SL) HR Business Partner
Union: Grant Burton (GB) QNMU Official
Debra Lawrie (DL) Together Union Representative
Ashleigh Warry (AW) Together Union Representative
Cora Marbach (CM), QNU representative
Marie Hall (MH) Proxy, QNU Representative
Deborah Cleary (DC) Director Corporate and Support Services
Mellisa Wakefield (MW), DON Gladstone
Trevor Davis (TD), DON Biloela
Leanne Pound (LP) DON Baralaba
Amy Galdal (AG) Patient Safety Officer, Banana
Sue Nankivell (SN) QNMU Representative
Junett Davis (JD) Together union Representative
Catherine Dobbin(CD) QNMU Representative
Ashleigh Saunders (AS) Together Union Organiser
Lynette Hard (LH) Together Union
Grahame Brewitt United Voice
Guests None
Presentations None
Affirmation of our Values
Care: We were attentive to individual needs and circumstances Yes No
Integrity: We were consistently true, acted diligently and led by example Yes No
Respect: We behaved with courtesy, dignity and fairness Yes No
Commitment: We did the best we could all of the time Yes No
Page 2 of 4
CQ Health acknowledges the Traditional Owners of the land, and pays respect to Elders past, present and future.
1. Confirmation of Previous Minutes
1.1. The minutes of the previous meeting, 19th March 2019, were confirmed as being accurate
record of proceedings
2. Business arising (Action Sheet)
2.1. Review Action Register
3. Standing Business
3.1. ED Update
• Election period. Pledges received from government bodies including funding for
Cancer Care services, funding for reduction in wait lists and infrastructure.
• Stair and lighting on stairway from HDU area to be reviewed and improved.
• Working with QNMU regarding Model of Care – Nursery. Not fully recruited to
Nursery FTE at present – Locum staff utilised.
• Increase in Administrative Officers - Clinical AO, Switch operator
• Increase in OO Staff – operational services / catering
• FSSO increase to 2 staff on evening shift.
• BPF Gladstone complete - in review
• CAG - 3 consumers active
• Art Works in Hospital Wards
• Refurbishment of Maternity 99% complete - vinyl floor to be laid. Suggested that
International Midwives day would be a suitable day for the opening of the new
Maternity Ward.
• Director Maternity and Nursery interviews held.
• Director of Nursing – last working day 18th April
• Switch: switch to have a dedicated 1 FTE for operation Mon – Fri. Automated
response will be in place in the afterhours environment (under development)
3.2. Destination 2030
• Nil Discussed
3.3. Gladstone ED Build update
• ED Build Progressing.
• Feedback received from public regarding car parking. Car parking is at premium for
the elderly and disabled. Dedicated drop areas have been created and disabled
parking with access to lifts.
•
3.4. Workload Management
• Electronic Work load management form now live.
• Register of Work load forms presented to local forums.
• Nil Escalations
3.5. HR
• My HR now live - positive feedback received
• Resilience training – May
• CQ Staff awards nominations open to the 30th April
• MOCA 5 Information Meeting to be held tomorrow Gladstone
• DL requested Pulse Survey results to be made available.
3.6. Occupational Health and Safety Committee Report
• Report Tabled
Page 3 of 4
• Rehabilitation and return to work – 17 cases for Gladstone, 3 cases for Banana
• OVRAT compliance for Gladstone and Banana is 100%
Gladstone
• FURAT compliance –89%
• Incident reports received February - Gladstone: 37
• OHS self-assessment program Gladstone - 88%
Banana
• FURAT compliance at 75%
• Incident reports received February - Banana: 8
• OHS self-assessment program Banana -100%
• Occupational Violence (OV) levels increased. Reflective of Mental Health admissions to the Emergency Department
• OVP Initiative – Colouring Packs to be supplied for children waiting in Emergency Department for diversion.
• Buzzer being trailed I n Rockhampton to notify patients waiting that may have left the waiting area
• Updated ABM training to be available
3.7. Quality management report
• Report Tabled - March
• 25 Complaints received
• 32 Complaints received
• 72% resolved in 35 days
• 78% acknowledged within 5 days
• Complaints received in regard to carparking availability. Information to disability access
and drop points needs to be made available to the community. Information can be shared
on Facebook page - developing a Gladstone Face Book account would be suitable.
More car parks are needed for non-ambulatory patients.
Action: SO to discuss Face Book account with Communications Team
3.8. Shared Service Provider
• Nil Discussed
3.9. Meeting Reports
• District Consultative Forum – Noted
• Nursing Consultative Forum – Noted
• Administration Local Consultative Forum – Noted
• Operational Local Consultative Forum – Noted
• GB informed the committee that there is currently a discussion regarding the LCF
structure and will occur on the 3rd May at the DCF and incorporated into Leadership
Summits and surveys
4. Documents for Noting
4.1.
5. New Business (With Notice)
5.1. Robbie Harland, OH&S Officer Banana welcomed.
5.2. Thanks expressed to Mel Wakefield DON, for all of her great work , and wishing her all
the best with her future endeavours.
6. Patient Safety Reflection (positive/negative impact on patient safety)
6.1.
Page 4 of 4
Meeting
Compliance 1 2 3 4 5 6 7 8 9 10 11 12 Total/Average
Meeting Held (Y/N) Y Y Y
Quorum Met (Y/N) Y Y Y
% Members
attending
50%
% action items
completed from
agreed outcome
date/meeting
100%
Meeting ACTION REGISTER for Gladstone & Banana Local Consultative
Forum
Item No. Action By Whom By Date
3.7 – 18.04.19 Complaints received in regard to carparking availability. Information to disability access and drop points needs to be made available to the community. Information can be shared on Facebook page - developing a Gladstone Face Book account would be suitable. More car parks are needed for non-ambulatory patients. Action: SO to discuss Face Book account with Communications Team
SO 21.05.19
4.2 – 15.01.19 • Temp employees greater than two years - Designation of process: need to identify what process issues may behind who the paperwork is directed to for finalisation. Letters to line managers noted as delegate
Action: Colleen Fairly to forward localised process for Committee review. Action : 18.04.19: HR to provide Flow Chart
HR
21.05.19
4.6 Occupational Health & Safety: Medical Typists:
Action: DC to speak with CD regarding OH&S report for tabling. Head phones have
been trialled for TC and VC in the area. Follow up with Ashleigh by union delegate.
17.07.18 Action: Review of workspace was carried out - Set up of chairs and workstation
height for correct posture. Copy of computer workstation set up given - no feedback has
been received by OH&S. Due to bar under the table, the table could be lifted. Possible to
move to the side to avoid the bar. Looking for another suitable space. Business rules
regarding open microphone to manage noise. Floor plan to be reviewed
21.08.18: Action: Floor plan reviewed - no firm area found. DC to draft business rules
regarding open plan teleconferencing and area use. Hold Over
25.09.18: Action: Room identified for typists for 6-month period. Desks available. Item
will stay on action list for 5 months for evaluation feedback at end of period. Business
rules not completed as typists have been removed from open plan.
16.10.18 – 3-month trial monitoring impact. DC to discuss desks offline with CD.
DC
CLOSED
19.03.19
DO
NO
T W
RIT
E I
N T
HIS
BIN
DIN
G M
AR
GIN
MINUTES
Residential and Aged Care Local Consultative Committee
Chairperson Deb Hirning Date and Time 28th March 2019
0900hrs- 1030hrs
Venue
North Rockhampton Nursing Centre
Teleconference- 1300 303 945
Conference code 391709
Moderator (Deb) 2603
Minute Taker: ASO ACCRS
(07) 4932 5131
Deb Hirning Director of Nursing- Aged Care Clinical and Rehabilitation
Grace Hinder NUM ACAT TCP HCP
Andrea Dean Operational Manager North Rockhampton Nursing Centre
Grant Burton QNMU Delegate (tele-conference)
Craig Sell AWU Organiser
Maree Saunders NUM Birribi
Lorraine Bate NRNC Rep QNMU
Troy Jahnke Director of Nursing- Eventide
Apologies
Rachael Davies OHS Safety and Wellbeing Advisor
Sinead McDermott (Andrew Bailey proxy)
Megan Dunstan FSR Transition Lead
Ashleigh Saunders Together Union Organiser
Jennifer Smith NRNC Rep AWU
Guests Nil
Presentations Nil
1. Living our Values
1.1. Care: We are attentive to individual needs and circumstances
1.2. Integrity: We are consistently true, act diligently and lead by example
1.3. Respect: We will behave with courtesy, dignity and fairness in all we do
1.4. Commitment: We will always do the best we can all of the time
2. Acknowledgment
CQ Health acknowledges the Traditional Owners of the land, and pays respect to Elders past,
present and future.
3. Confirmation of previous minutes
Confirmation of minutes: 28.02.2019
1st: GH 2nd: LB
3.1. Amendments Nil
4. Business arising from previous minutes (as per Action Plan)
Item
Description Action Officer Time Status
Foul Linen Arrange Meeting with CS AD ON HOLD
Central Queensland Hospital and Health Service
Agenda
Page 2 of 4
AD: advised ongoing pending
information from SOSAN investigation
with other hospitals.
CS: has received more information due
to public hospital oversight committee
discussion. Some structure put to it as
an outcome of this meeting. Key part
noted, it focused primarily on theatre
wardies, linen collectors in hospital and
what their allowances are potentially
recurring rather than ADHOC. MEMO
came from this meeting, CS to distribute
to AD and ASO.
OHS Add escalation process to TOR ASO ACCRS ONGOING:
GB to send Escalation Policy to NB
add to TOR
Resilience
Training
Send flyer through to SL for distribution
to Committee
RD ASAP CLOSED
FSR Training Discuss offline further and coordinate
training sessions at NRNC and Eventide.
MD ASAP DH: Megan attended for manager
training however it was a day of auditor
visit, additional training may be required.
Staff can attend Eventide training if
required.
Best Practice
Roster
Guidelines
GB to provide copies of The Best
practice guidelines and template for the
rostering guidelines currently being used
at the Hospital. Will also provide polices
on Transition to Retirement and Flexible
working arrangements.
GB ASAP DH: there is a new policy for Transition
to Retirement awaiting signing off. We
are constantly looking at the Rostering
Best Practice Guidelines. Notice
difficulties with not having enough staff
to meet requirements due to staffing
structure across facilities.
GB: empathizes with difficulties meeting
rostering requirements, acknowledges
difficulties with night shifts also.
DH: is working on making it fair and
equitable however is coming across
difficulties, especially with staff on perm
nights.
GB: discussed if the perm night staff
acknowledge in writing their request, this
can be worked around. We could get the
departments take on it to seek their view
rather than internal HR. Potentially we
could escalate to DCF.
DH: currently working on the
mathematical formulas to justify why we
can/cant meet the guidelines. Request
rostering is proving difficult to work in
also.
Transition to
Retirement
Could RD and HR provide some
information sessions around Transition to
Retirement, look at getting some more
information and education sessions.
RD will additionally look at seeing if we
can have this also table through our
Workforce Roadshows.
RD and HR
Department
Update at
next
Meeting
ONGOING
HR unavailable at this meeting to
comment on feedback/update.
5. Workload Management
Workload Management Forms
DH: nil to table
6. Occupational Health and Safety
WPH&S Performance Report
DH: report tabled
Occupational Violence – discussion regarding posters provided by RD to NRNC and Eventide
Home Rockhampton around the facilities.
Central Queensland Hospital and Health Service
Agenda
Page 3 of 4
TJ: discussed concerns over staff behaviour instigating the behaviour of the
residents/representation. Has provided communication education, held one on one meetings
etc.
GB: perhaps have a communication champion to encourage the best behaviour and to raise
concerns.
DH: encourages PIP process if required.
WPH&S Policies
DH: not aware of any new policies but will be guided by HR
7. Workforce Division
HR Circulars
DH: not aware – have not received any
Financial System Renewal Program (FSR)
DH: education in progress, receiving correspondence regarding roll out and education available
for staff.
8. Staffing
Update of Staffing within CQHHS RACF’s
DH: nil at this stage. OSO NRNC are back on board. New casual staff have been employed
however they are being used to fill vacancies so the pool is still depleted. Discussed difficulties
with VPD requirements and aged care criminal history checks.
Cleaning Up Position Occupancy Reports for NRNC
DH: recently approved the spreadsheet of changes. Currently awaiting next Pos Occ to confirm
changes have occurred.
9. Education and Training
DH: report tabled – Heather has upcoming leave (5 weeks) Clinical Facilitator will be backfilling.
A meeting was held this morning regarding handover and how to meet guidelines. HR has been
chasing GB regarding documentation training at NRNC and Eventide Home Rockhampton.
GB: will endeavour to reach HR today to arrange training. Electronic workload forms for nurses
are coming soon.
DH: discussed controversy over new programs, MyHR, FSR etc. however are embracing the
programs and hopeful they will reduce missing items.
10. Future of Residential and Aged Care
Leecare/Care Systems Software Implementation
DH: we thought we were on track, however we were advised there is another form regarding
privacy that is required – this form is extensive. This is now in progress.
NDIS progress
MS: attending meeting yesterday regarding SIL quotes. We will now need to register as a
provider for other sectors. Meeting this afternoon to initiate this. Individualising each plan on
needs basis at receive correct amount of funding.
DH: there is some talk that SIL will be 2 years not 1 year. Current risk is introducing respite
beds at the Birribi facility. BCG is seeking resident info over the next 3 years which is proving
difficult to estimate. Especially with a recent unexpected death. Discussed unlikelihood of
residents being managed in the community due to lengthy stays in Birribi providing an
institutionalised service.
GB: questioned funding ending in July from Commonwealth.
DH MS: we are hopeful with correct management of NDIS, we will be able to get through.
Model of Care Update
GB: change guidelines changing, to provide feedback to Karen Black / HR team.
11. Residential Aged Care BPF Progress
Central Queensland Hospital and Health Service
Agenda
Page 4 of 4
DH: BPF, all except Birribi have been received.
12. New Business
12.1 Terms of Reference
ALL: discussed as a group, comments made. ASOACCRS to amend and send out for final
comment.
13. Patient Safety Reflection (positive/negative impact on patient safety)
Affirmation of our Values
Care: We were attentive to individual needs and circumstances Yes No
Integrity: We were consistently true, acted diligently and led by example Yes No
Respect: We behaved with courtesy, dignity and fairness Yes No
Commitment: We did the best we could all of the time Yes No
Recommendations:
Next Meeting Date
Confirmed Date 2nd May 2019
Confirmed Time 9:00am – 10:30am
Confirmed Venue North Rockhampton Nursing Centre
Minutes
Rockhampton Administrative Local Consultative Committee Chairperson Ruth McFarlane
Systems Implementation Date & Time Thursday 18 April 2019
2.00pm to 3.00pm
Venue Executive Services Boardroom Executive Services
Secretariat: Jacqui Sheehan Executive Support Officer
Teleconference 1300 590 084 834659 (PIN #)
Videoconference 834659 (PIN #)
Attendees
Ruth McFarlane Systems Implementation, CQHHS Information Technology
Kim Kekewick Director, Corporate & Support Services
Joanne Chapman CQHHS HR Representative
Lynette Thomas Union Representative, Outpatients
Michaeleen Brown Executive Support Officer, Director of Medical Services
Melissa Taylor Practice Manager, Specialist Outpatients
Monique Lynam A/Senior Administration Officer
Apologies
Wendy Hoey Executive Director Rockhampton Hospital
Ashleigh Saunders Together Organiser
Aleeta Douglas Business Practice Improvement Officer, Emergency Department
Leanne Law Senior Administration Officer
Vicki Geddes Senior Administration Officer
Fiona Mikkelsen Representative, Rural & Districtwide Services Management
Tanya Trathen Representative, Emergency Department
Kim Jones Representative, Capricorn Coast Hospital Management
Theresa Silvester Representative, Capricorn Coast Hospital
Gordon Luck Representative, Mount Morgan Hospital Management
Jayne Farrell Representative, Mount Morgan Hospital
Paul Mitchell Director, Assets & Commercial Services
Hanna Steel Union Representative, Sub-acute Chronic Care Rehabilitation
Guests
Megan Dunstan CQHHS FSR Transition Lead
Karen Black Senior Change Coordinator
Living our values
Care: We are attentive to individual needs and circumstances
Integrity: We are consistently true, act diligently and lead by example
Respect: We will behave with courtesy, dignity and fairness in all we do
Commitment: We will always do the best we can all of the time
CQ Health acknowledges the Traditional Owners of the land, and pays respect to Elders past, present and future.
Page 2 of 4
1. Confirmation of previous minutes
1.1 Confirmation of Minutes of the Meeting held on 21 March 2019 confirmed as true and correct
2. Business arising from previous minutes
2.1 Action Register from Meeting held on 21 March 2019
3. Correspondence / Circular Lists
3.1 CQHSCF Minutes
3.2 HR Circulars
4. Standing Agenda Items
4.1
Mt Morgan Site Update Nil update
4.2
Capricorn Coast Site Update Nil update
4.3
Rural & District Wide Services Update Nil update
4.4
Emergency Department Update Nil update
4.5
Rockhampton Hospital Director’s Secretaries Update Everyone is going pretty well Started back with regular meetings and weekly huddles Director’s Secretary Surgical position is undergoing B31 recruitment following an EOI – will hopefully be finalised in early May All Directors’ secretaries have now progressed to generic email addresses which will assist with continuity and succession planning
4.6
AS&DU Update Just sent out next lot of leave requests for recreation and long service for the period 01/07/19 to 27/10/19 Draft template sent around for implementing – supervisors to complete with dates – leave balances, etc – myHR has interfered with SAOs being able to see leave balances Had a lot of staff issues with filling positions – two new casual pool starters – one in training and one starting 29/04/19 Have got some cover for Maternity, Surgical and Medical for tomorrow & Monday to assist with administration over the long weekend Casual EOI advertisement is not automated every month – Leya in recruitment to be contacted in relation to setting up an ongoing ad (applicants to be assessed by a panel of representatives to match skills to each area) Leya is also happy to attend an Admin Leadership meeting to discuss recruitment and retention Higher duties register – some staff may be looking at ‘at level’ opportunities for a change or to gain new skills –maybe need to look at a name change
4.7
Outpatients Update Reinstated administration meetings on clinical half days Cancer care – looking at internal advertising 0.6 AO3 part-time – temporary to 30 June 2019 – should go out soon 1 FTE permanent role available in out-patients – needs to undergo B13 process first Clinics will be running over the Easter Public Holidays
4.8
Workload Management Nil issues
Page 3 of 4
4.9
Workplace Health & Safety Printers No other place to put printer in outpatients Setting up a generic email to try and reduce faxes Brett Hayes suggested that if there is a high volume of printing it should be done at one of the follow-me printers Kim has asked everyone at the Administration Leadership meeting in their areas if they have similar issues and to ask the questions: whether they need to get rid of printer altogether or if it is a high volume job if they need to move to another printer Need to mindful of workflow and efficiency Need to have air circulation – don’t have door shut – noise can also be an issue Printers have already been moved for the Medical Workforce and Orthopaedic Secretary and several other areas are also being looked at
4.10
Change Management Car Park (Kim Kekewick) Reception AOs are trialling whether car park duties can be absorbed into their current duties which will allow some coverage over the weekends Both staff indicated that that it is going really well At the moment we have a bit more FTE assigned to cover busy periods – both staff said that they probably don’t need this anymore as not getting as many calls for help and they are more aware of what they are doing Have looked at busier days when clinics are scheduled –and will be scheduling money counting on the less busy days - will take the additional person out and see how that goes – to be trialled after Easter Aged Care (Karen Black) Consultation phase concluded on Tuesday this week Preliminary discussions have been held with one of the AOs involved and they seem comfortable with what is proposed for them Need to have discussion with two more people Final implementation plan will be out in a couple of weeks Other recruitment to be done but not in relation to the administration stream
5. New Business
5.1
FSR (Megan Dunstan) (Attachment) Training has been rolled out There have been issues with people attempting to do the training but not completing certain steps that show that they have completed the program Need to have done the online training before moving to the next phase Can see budget and forward commitments GPVs will be a thing of the past Currently there is a lot of order splitting so looking at delegations to ensure everyone is on the appropriate level – will be no more order splitting Michaela Jackson will be an hyper trainer available for ongoing training and there will be support system elearning for the future (iLearn) Enable now videos are embedded in screen – can watch and it will tell you what to do Delegations mapped to position and cost centre Will be able to manage inventory properly which will result in savings – better visibility – can set minimum and maximums (will automatically reorder when minimum level reached) Domestic Consumable Order Template to be added to Ordermax as not charged for shipping or ordering; and will free up space for clinical supplies and reduce costs (estimated $7000 per year saved in procurement costs with Ordermax)
Page 4 of 4
Crime and Corruption Act (Jo Chapman) (Attachment) Change to definition of corrupt conduct and a decision to make HHS’ more accountable Will be a big push in the HHS to protect confidential information and prevent unauthorised access Reports received from IT will show people accessing their own information, their families’ information, etc Education will be part of the Workforce Division Roadshow and highlighted in Privacy Month next month Need to bring up at staff meetings because if they have inappropriately accessed it will be reported to CCC and it will be treated as corrupt conduct - if clinical it will also be reported to OHO Reporting will come from corporate and there has been a special email account set up for notifications – Ruth’s area will investigate and refer results to Workforce ER/IR
Consultative Committees and Forums (Ruth McFarlane) Chief Executive called a special union meeting on Monday – attendees were Steve Williamson, Shareen McMillan, Sharon O’Mahoney and Union delegates Focus was the make-up and purpose of the consultative committees and consultative forums It is important to educate staff about the importance of these meetings and how they fit in within a Queensland Health environment – should be used to air concerns and reach satisfactory agreement before issues are escalated to the DCF Information about the requirements of what union and management meetings are about and why it is important that relevant people attend will be provided at the next Leadership Forum and maybe the Health Consultative forum if ready Union Encouragement Policy and Frequently Asked Questions were sent out by Ruth this week
6. General Business
6.1
Out of Session Feedback – Discussed in 4.10 Change Management 6.1.1 Proposed Implementation Plan – NRNC & SAGE 6.1.2 Proposed Implementation Plan – Level 5 RH 6.1.3 Collated Feedback 20190329
Next Meeting Date
Confirmed Date 16 May 2019
Confirmed Time 2:00pm
Confirmed Venue Executive Services Meeting Room Level 6, Rockhampton Hospital
The information contained in this paper is based on investigation outcomes, analysis of complaint data, and an audit of complaints relating to confidential information by Queensland public sector agencies.
May 2016
Confidential information Unauthorised access, disclosure and the risks of corruption in the Queensland public sector Queensland’s public sector agencies handle a variety of sensitive and confidential information. What may seem a simple “peek” by a public servant at someone else’s personal data is not only an invasion of privacy, it’s potentially a criminal offence and grounds for investigation by the Crime and Corruption Commission.
What are the corruption risks associated with access to and disclosure of confidential information? And how well are agencies learning the lessons from investigations of those complaints, to reduce the risks of such inappropriate access recurring?
Members of the public have every right to expect that their private information is not being accessed by or disclosed to anyone who does not have a legitimate reason to use it.
What you should know • Directors-General and CEOs are accountable for the safe
storage of confidential information held by government agencies and must ensure that this information is used only for lawful purposes.
• Under the law, improper use of information by public officers can be a criminal offence. It is a serious breach of the trust placed in every employee and the agency by the government and the public.
• Once information is released from an agency without proper authority, there is no guaranteed control over it. The agency cannot know who may come to possess it or what use they will put it to.
• Unauthorised access to confidential information by public officers is a significant and longstanding issue, and is one of the most common types of allegations and investigations that the CCC deals with.
• Since 1 July 2015 the CCC has finalised 15 investigations related to abuse of confidential information, resulting in 81 criminal charges and 11 disciplinary recommendations.
• A recent CCC audit revealed that some agencies were not regarding breaches of confidential information seriously enough, or properly understanding the risks involved.
2 Confidential information: unauthorised access, disclosure and the risks of corruption in the Queensland public sector
Some agencies require any staff accessing their internal databases to declare that they are doing so solely for authorised purposes.
Confidential information is entrusted to an agency for identified lawful purposes, not for the personal use of its employees
Improperly accessed information included tendering and recruitment information, personal health data, criminal histories and custody information
Confidential information and government agencies Queensland public agencies collect and store a wide range of confidential and sensitive information that public officers access and use in carrying out the functions of the agency. Such information includes commercially sensitive information, residential and financial data, personal health records and criminal histories.
This information is held in trust for both the individuals concerned and the Queensland community generally. Community members have every right to expect that such information is not being accessed by or disclosed to anyone who does not have a legitimate and lawful reason to use it.
Improper use of confidential information occurs when an employee of a public sector agency accesses information held by the agency not to perform their normal lawful duties but rather for a private use and benefit, either for themselves or another person.
Potential criminal offences are spelled out in the Criminal Code, the Police Service Administration Act 1990, the Information Privacy Act 2009 and the Public Interest Disclosure Act 2010.
Despite this, misuse of confidential information remains one of the most common types of corruption allegations referred to the CCC.
Examples of inappropriate access or use of confidential information Recent examples of allegations of the misuse of confidential information by public officers/employees that have been received by the CCC include:
• A procurement officer was alleged to be using his work email to forward quotes received from prospective contractors to another contractor (a friend), asking if the friend “can do any better”.
• An officer, who was seeking to support a friend involved in court proceedings about a child, accessed confidential information about the friend’s ex-partner’s criminal history and other personal information through information systems only available to him through his work. His intention was to help the friend demonstrate the ex-partner’s lack of suitability or capacity to care for the child.
• A senior officer involved in a recruitment process provided the interview questions to one of the applicants ahead of the interview. The applicant, who worked in the senior officer’s team at the time, was ultimately successful in the recruitment process.
• An officer accessed confidential information related to the health of a family member and subsequently disclosed that information to another family member.
Confidential information: unauthorised access, disclosure and the risks of corruption in the Queensland public sector 3
Once information is released from an agency without proper authority, there is no guaranteed control over it
Risks of improperly using confidential information Improperly accessing and/or disclosing such information can:
• damage the reputation of the organisation or individuals
• provide unfair advantages (for example, commercial) to the recipients of the information
• adversely affect projects, activities and the public interest
• increase the likelihood of corruption (petty misuse is likely to lead to more systemic and serious abuse over time).
Once information is released from an agency without proper authority, there is no guaranteed control over it. Even if the original release was not intended to cause harm, the agency cannot know who may come to possess it or how they might use it.
Misuse of information and the Crime and Corruption Commission The CCC is tasked with reducing the incidence of corrupt conduct in the Queensland public sector — especially the most serious and systemic — by receiving and investigating complaints and by keeping track of how agencies deal with corruption issues.
Investigation outcomes Those cases in which access to information could constitute a criminal offence, or result in someone being dismissed from employment, are investigated by the CCC or the QPS. Since 1 July 2015 it has finalised 15 investigations related to abuse of confidential information, resulting in 81 criminal charges and 11 disciplinary recommendations.
The cases below show examples of penalties for public officers who accessed information without proper authority.
Case study
Criminal charges and convictions for information offences
A former Queensland police officer was sentenced to six months imprisonment (wholly suspended) for accessing and releasing confidential information to a relative who worked as a private investigator. The information included car registration details, addresses and criminal history records. His co-accused pleaded guilt to 14 counts of computer hacking and was given two and a half years probation.
A police officer pleaded guilty to 50 offences of computer hacking. He was fined $8000 and had a conviction recorded. The officer had been regularly accessing various telephone dating services at work and then using the QPS database to access personal information about the individuals identified on the dating services.
A public servant was sentenced to 18 months imprisonment immediately suspended, with conviction recorded, for obtaining details from her employer’s database about a client’s property valuation and building inspection reports to inform decisions she and her husband were making about their personal property purchases. She had no work-related reason to access the information and had therefore gained an improper advantage. This conduct was aggravated by her deliberate concealment of her access to the records.
4 Confidential information: unauthorised access, disclosure and the risks of corruption in the Queensland public sector
Complaints about misuse of confidential information are among the four or five most common types of allegations made to the CCC
Allegation data A review by the CCC of complaints from 2009–14 identified unauthorised disclosure of information as one of the major corruption issues facing the Queensland public sector.
Recent data analysis confirms that complaints about misuse of confidential information continue to be among the four or five most common types of allegations made to the CCC. In this financial year alone, 483 such allegations have been received and, as can be seen from the graph above, this type of allegation is not only increasing in number but is also an increasing percentage of all allegations of corrupt conduct received by the CCC (7% in 2014–15 to 11.5% in 2016).
Given the prevalence of these allegations, the CCC recently audited how a group of agencies had handled the less serious complaints about confidential information that the CCC had referred to them for investigation. The audit examined the investigations of 50 complaints by eight agencies representing the sectors with the highest volumes of such incidents — departments, public health services and statutory authorities.
0%2%4%6%8%10%12%14%
0
200
400
600
800
1000
2011-12 2012-13 2013-14 2014-15 2015-16 (to29/2/16)
Allegations of misuse of information2011–12 to 2015–16
No. of allegations received % of all allegations received
Confidential information: unauthorised access, disclosure and the risks of corruption in the Queensland public sector 5
No agencies took the opportunity to analyse their existing preventative measures in light of the breaches
Agencies generally were not regarding breaches of confidential information seriously enough
Audit findings The CCC found that agencies need to improve the way they deal with corrupt conduct complaints involving inappropriate access/disclosure of confidential information, to address appropriately the desired outcomes and reduce corruption risks. The CCC found that agencies generally were not regarding breaches of confidential information seriously enough or properly understanding the risks such breaches involved for the individuals concerned or their agencies. For example:
1. Confidential information that had been improperly accessed included tendering and recruitment information, personal health records, custody information, criminal histories and prisoner transfer dates. In most cases, the information had also been disclosed to others who had used it in business dealings, gaining employment, and getting favourable outcomes in court proceedings such as WorkCover claims or child custody.
2. Agencies’ policies, procedures and other relevant material used to guide case officers in undertaking investigative or other resolution processes were either inadequate or required updating, to ensure that complaints were dealt with appropriately. Inadequate policies and procedures made it more likely for case officers to miss relevant evidence, make inappropriate decisions, or miss opportunities for preventative action.
3. Most employees being investigated for breaching confidential information had no restrictions placed on their access to confidential information while being investigated — indicating that agencies failed to appreciate the seriousness of such behaviour. In cases where it is impractical to block or restrict access – meaning that an officer would be unable to perform their job function — those circumstances should be documented in the decision-making process to enhance transparency and support the decision.
4. Final outcomes of investigative or other resolution processes did not always reflect the official policies and any standards of practice of the agency, even where improper access had been substantiated.
5. Agencies needed to consider and take the opportunity to analyse their existing preventative measures in light of the breaches, to see how to reduce corruption risks in the future.
Case study
Systemic breach of policy One public sector agency had reasonable policies and procedures for handling allegations of corruption but did not always apply these in making decisions about confidential information incidents.
The CCC identified six cases in which, due to the seriousness of the allegations and despite inappropriate access being substantiated in five of them, the agency should have considered taking disciplinary action. Instead, these matters were dealt with by managerial guidance (an online tutorial or similar), irrespective of the number of times an employee had accessed information for their own purpose. This explicitly contravened the agency’s own professional conduct standards.
Repeated decision making of this kind tells staff that their managers regard abuse of confidential information as a minor matter.
Conclusion If public sector agencies want the confidence of the public, they must ensure that their staff understand that confidential information is entrusted to an agency for identified lawful purposes, not for the personal use of its employees. The CCC’s expectation of CEOs, Directors-General and supervisors is that, in the public interest, they must provide clear direction on this issue, ensure that these standards are consistently upheld, and show “zero tolerance” for behaviour that does not meet the standard. The CCC notes that the Commissioner of Police has already taken a positive step in this direction.
Information on this and other CCC publications can be obtained from:
Crime and Corruption Commission
Level 2, North Tower Green Square 515 St Pauls Terrace, Fortitude Valley QLD 4006
GPO Box 3123, Brisbane QLD 4001
© Crime and Corruption Commission 2016
Phone: 07 3360 6060 (Toll-free outside Brisbane: 1800 061 611) Fax: 07 3360 6333 Email: mailbox@ ccc.qld.gov.au
www.ccc.qld.gov.au
Minister: Attorney-General and Minister for Justice Agency: Department of Justice and Attorney-General
Crime and Corruption Act 2001Reprint current from 1 March 2019 to date (accessed 1 April 2019 at 16:15)
15 Meaning of corrupt conduct
(1) Corrupt conduct means conduct of a person, regardless of whether the person holds or held an appointment, that—
(a) adversely affects, or could adversely affect, directly or indirectly, the performance of functions or the exercise of powers of—
(i) a unit of public administration; or
(ii) a person holding an appointment; and
(b) results, or could result, directly or indirectly, in the performance of functions or the exercise of powers mentioned in paragraph (a) in a way that—
(i) is not honest or is not impartial; or
(ii) involves a breach of the trust placed in a person holding an appointment, either knowingly or recklessly; or
(iii) involves a misuse of information or material acquired in or in connection with the performance of functions or the exercise of powers of a person holding an appointment; and
(c) would, if proved, be—
(i) a criminal offence; or
(ii) a disciplinary breach providing reasonable grounds for terminating the person’s services, if the person is or were the holder of an appointment.
(2) Corrupt conduct also means conduct of a person, regardless of whether the person holds or held an appointment, that—
(a) impairs, or could impair, public confidence in public administration; and
(b) involves, or could involve, any of the following—
(i) collusive tendering;
(ii) fraud relating to an application for a licence, permit or other authority under an Act with a purpose or object of any of the following (however described)—
Page 1 of 2View - Queensland Legislation - Queensland Government
1/04/2019https://www.legislation.qld.gov.au/view/html/inforce/current/act-2001-069
(A) protecting health or safety of persons;
(B) protecting the environment;
(C) protecting or managing the use of the State’s natural, cultural, mining or energy resources;
(iii) dishonestly obtaining, or helping someone to dishonestly obtain, a benefit from the payment or application of public funds or the disposition of State assets;
(iv) evading a State tax, levy or duty or otherwise fraudulently causing a loss of State revenue;
(v) fraudulently obtaining or retaining an appointment; and
(c) would, if proved, be—
(i) a criminal offence; or
(ii) a disciplinary breach providing reasonable grounds for terminating the person’s services, if the person is or were the holder of an appointment.
Page 2 of 2View - Queensland Legislation - Queensland Government
1/04/2019https://www.legislation.qld.gov.au/view/html/inforce/current/act-2001-069
Meeting of Rockhampton Business Unit Operational Services
Local Consultative Committee
Chairperson Craig Sell Date and Time 19th 2019, 9.00am
Venue
Darnell Meeting Room
Rockhampton Hospital
Minute Taker: Margaret Willie
Attendees Michelle Jorgensen-RH, Craig Sell-AWU, Elizabeth Dwyer-MTM, Angela Harbas-
CCHHS, Kim Kekewick–RH, Theresa Silvester-CCHHS, Joanne Chapman-HR.
Apologies
Craig Wilson-OHS, Tristan Watson-RH,
Tanara Dunne-RH, Lyn Moore MTM,
Guests
Presentations
1. Affirmation of our Values
1.1 Care: We were attentive to individual needs and circumstances
1.2 Integrity: We were consistently true, acted diligently and led by example
1.3 Respect: We behaved with courtesy, dignity and fairness
1.4 Commitment: We did the best we could all the time
1.5 Recommendations:
2. Confirmation of Previous Minutes
2.1 The minutes of the previous meeting were confirmed as being accurate record of proceedings
by M. Jorgensen, C. Sell
3. Business arising from Previous Minutes
3.1 TOR reviewed, signed off and sent to DCF
3.2 RH - Change to duty list 19 in Food Services on 19th November 2018, staff will be asked at
regular staff meeting if there are any issues, for the next 6 months till May 2019.
3.3
Recurring foul linen allowance – RH have about 30 staff receiving this allowance some are not
entitled to the allowance. Looking at changing the process - staff writing the foul linen
allowance on the DSVF as they sign on for shift. (only entitled if foul linen is handled)
Craig has contacted most of the staff and these should still be entitled to the allowance.
Michelle asked for their names so that she can check which areas they work.
3.4
Craig enquired if there is enough Food Safety Supervisor’s trained in the kitchen at CCHHS.
Discussion took place with regards to the number of FSS requirement in the kitchen during
operational times, Therese stated she would have more staff trained as soon as the training
became available and that she is always available. Michelle quoted from the Food Act where
it stated there is no specific requirement to have one food safety supervisor for every store
location.
4. Workload Management
4.1
A workload tool was filled out by staff at CCHHS – Theresa to follow up on the completion of
the workload part B. Theresa has employed another casual member that also holds a Food
Safety Supervisor.
Page 2 of 3
5. Employee Relations / Industrial Relations
5.1
There are two circulars to be tabled
01-19 Amendments to human resources (HR) Policy documents
03-19 Flexible working arrangements
5.2
MYHR going live 21st March RH Has 4 new computers, six in total in the staff dining room.
Craig asked MTM to request another computer, and CCHHS to obtain another computer for
the lunch room.
6. Recruitment/Vacancies
6.1
RH Operational Services team and Jo Chapman HR met to discuss the best approach to
improve our process’s when recruiting staff.
Craig Sell AWU has been sent the documentation from that meeting to look over.
6.2
RH – 003 Equipment Officer full time position x 1 to be advertised. Approval given to go ahead
RH – 003 Porterage Theatre full time position x 1 – Sid Pablo successful candidate.
RH – 002 Porterage part time position (ED/support 4 x 4) x 1 to be advertised
RH – 002 Porterage full time position (ECCU/Surgical) x 1 to be advertised
RH – 002 Cleaning part time position (SAGE) x 1 to be advertised
RH – 002 Cleaning part time position (SSP/Darnell) x 1 to be advertised
RH – 002 54 hour part time position. Have started casual to perm process.
7. Training
7.1 ABM update still in process engaging external RTO.
7.2 Coregas training completed at MTM, CCHHS & RH
8. Culture
8.1 Two RH & two MTM staff attended Aboriginal and Torres Strait Islander Forum on 19.2.2019.
9. Work Health & Safety
9.1
CCHHS – have schedule regular OHS meetings. .
RH back dock lifter out of action for approximately another two weeks. All large deliveries are
going to stores and stores are assisting staff to move it as far as the cold ambulance bay.
10. New Business
10.1 Ongoing issues with Catering staff being able to take leave. There is only two lines for the
002s. Kim Kekewick & Michelle Jorgensen are to talk to RH Business Manager
10.2 Working group for Sage impact. At this stage KK says there will be no impact. Michelle
mentioned that it will be an impact on porterage if there is an increase of turnover in patients
11. Affirmation of our Values
11.1 Care: We were attentive to individual needs and circumstances Yes No
11.2 Integrity: We were consistently true, acted diligently and led by example Yes No
11.3 Respect: We behaved with courtesy, dignity and fairness Yes No
11.4 Commitment: We did the best we could all the time Yes No
ACTIONS STATUS RESPONSIBILITY
Next Meeting Date
Confirmed Date – 16th April 2019
Confirmed Time – 9.00 am
Confirmed Venue – Learning & Development Room 4 - Rockhampton Hospital
Page 3 of 3
Meeting Month
2
3
4
5
6
7
8
9
10
11 12
Overall total
Meeting held (Y/N) Y
Quorum Met (Y/N) Y
Audits presented (number)
N
Incidents recorded in PRIME-CI reviewed (Y/N)
N
Minutes
Health Practitioner Local Consultative Committee 02/2019
Chairperson
Kerrie-Anne Frakes
Executive Director Strategy,
Transformation and Allied Health
Date and Time Friday 22 February 2019
11:00apm – 12:15 pm
Venue
Allied Health Meeting Room
6th Floor, Medical Services Building
Rockhampton Hospital
Minute Taker: Andrea Robinson
Ph: 4920 5774
Telco dial in 1300 590 084 Conf. code 831288
Videoconference
(QH Internal) 831288
Living our values
Care: We are attentive to individual needs and circumstances
Integrity: We are consistently true, act diligently and lead by example
Respect: We will behave with courtesy, dignity and fairness in all we do
Commitment: We will always do the best we can all of the time
CQ Health acknowledges the Traditional Owners of the land, and pays respect to Elders past, present and future.
1. Confirmation of previous minutes
1.1. Confirmation of minutes of meeting held 31 January 2019
• Minutes confirmed by members.
2. Business arising from previous minutes (as per Action Plan)
2.1.
3. Executive Director Strategy, Transformation & Allied Health Report
• Annual Board/EMT and Clinical Council Strategy Day held 21 February 2019.
Discussions being held around Clinical Services Master Plan: future activity, workforce
planning, infrastructure. Expecting outputs mid-March through Board, EMT & Clinical
Council.
• Value Optimisation work is ongoing with QTC and BCG. Showcases held in
Rockhampton & Gladstone, a lot of feedback is being received. Four Work streams
proposed: Service planning, frail & aged, surgical and budgeting processes aligning with
activity.
• Congratulations to Robert Forsythe who has been appointed A/ED RDWS for 6 months.
• STAH recruitment – Director Service Transformation, Director Program Management
Office and PMO team have all been recently appointed.
4. Allied Health Leadership Operational Report
4.1. Sub-Acute
• Nil update
Page 2 of 5
4.2. Acute
• Reviewing business cases.
• Physio, Social Work and Occupational Therapy undertaking feasibility study to include
full weekend service.
4.3. CQMHAODS
• Nil update
4.4. Gladstone-Banana
• Critical vacancy with HP4 Social Work due to a failed recruitment process. Working with
Director Social Work to provide coverage.
ACTION
• Allied Health Team Leader Gladstone & Banana to provide update next meeting.
5. EB Reporting Requirements
5.1. Permanent Vacancies
• Feedback from Together Union that vacancy reports are
incomplete and do not provide adequate data sought by Unions,
therefore seeking a written response from HHS to clarify vacancy
information: when did it become vacant, is recruitment in
progress? A/Deputy Director Allied Health (Acute) advises that a
number of vacancies are tied up in the realignment process and
some are temporary vacancies (interns).
ACTION
• A/Deputy Director Allied Health (Acute) and Allied Health Team
Leader Gladstone & Banana to provide details on all vacancies
next meeting.
• Executive Director ST&AH to discuss RDWS with A/Executive
Director RDWS and Ngari Bean, Director Community Programs
and Allied Health, CQMHAOD and provide information next
HPLCC meeting.
5.2. Temporary Employees
• Noted
5.3. New Starter
• Noted
5.4. Resignations
• Noted
5.5. Casual Employees
• Noted
5.6. Contracting
• Nil report
5.7. Current staff lists
• Noted
6. Safety & Wellbeing
6.1. Dashboard Report
• Noted
7. Staff Opinion Survey
7.1.
8. CQHSCF minutes
8.1. Draft February 2019 minutes for noting
• Noted
Page 3 of 5
9. Escalations to CQHSCF
9.1. Nil
10. Workload Management
10.1. Nil
11. Circulars
11.1. Nil
12. Organisational Change
12.1. Allied Health Workforce Realignment
• Waiting role descriptions to be evaluated through JEMS process. Celia Anich
12.2. Allied Health Assistant Reclassification
• Sharni Tippet, Director Aboriginal & Torres Strait Islander Health
and Wellbeing has advised that negotiations are underway for
Health Workers to be reclassified under HP/Assistant Stream from
the Operational Stream.
12.3. Financial System Renewal Program (FSR)
• Business case for Change is nearing completion. Working with
HHS to make sure contributions are at level required. Plan to
release week beginning 4 March 2019. FSR has written to Unions
advising same. Communication and information packs for line
managers being developed. Role mapping has been undertaken
locally. Will conduct site visits once rollout has been implemented.
Megan Dunstan
12.4. Aged Care Bed Reallocation Project
• Working through consultation for change process. Meetings with
staff and unions are occurring.
Rachael Villiers
13. Work life balance
13.1. Nil update
14. New Business
14.1. Retention allowance anomalies.
• Seeking further clarification from Executive Director ST&AH
whether members are going to be required to pay back incorrectly
received payments?
ACTION
• ED STAH to follow up with Workforce and provide back to HPLCC.
Ashleigh Saunders
14.2. Change management guidelines training
• Has training been provided? It would be valuable for HR to provide
updates at Local Consultative Forums.
ACTION
• Secretariat to invite Karen Black and AH Leadership to provide
training.
Ashleigh Saunders
14.3. EB Negotiation meetings
• Campbell attending as a delegate at EB meetings next month Campbell Murfin
14.4. Mt Morgan Physio/Podiatry service
• Students are seeing patients that are non-EPC eligible. Students
using our facilities but not seeing our patients. Director
Physiotherapy working with Nursing Director Mt Morgan HHS to
develop an acute service at Mt Morgan.
Celia Anich
Page 4 of 5
14.5. Radiology Services
• Acknowledge Graham’s request to table at this meeting, however
this is broader than HPLCF. Suggest out of session conversation
between United Voice & EDRH/CFO.
ACTION
• ED STAH to discuss further with EDRH/CFO.
Kerrie-Anne Frakes
Next Meeting Date
Confirmed Date Thursday 21 March 2019
Confirmed Time 1:00 pm
Confirmed Venue Rockhampton Hospital, Allied Health Meeting Room, Level 6
Video/Teleconference
Page 5 of 5
Committee Membership and Attendance
Terms of Reference – Required Membership Jan Feb Mar Apr May Jun
Kerrie-Anne Frakes Executive Director Strategy,
Transformation & Allied Health
Celia Anich, Acting Deputy, Director Allied Health Acute A
Struan Ferguson, Acting Deputy Director, Allied Health
Sub-Acute A
Colleen Fairley, A/Workplace Relations Advisor, CQHHS ×
Karen Black, Organisational Change Advisor, CQHHS ×
Ngari Bean, Director Community Programs and Allied
Health, CQMHAOD A
Stuart Orr, Allied Health Clinical Network Manager,
Gladstone & Biloela Hospital
Conny Reddig-Kleynhans, Allied Health Team Leader
Banana ×
Megan Dunstan FSR Project Manager
Jamie Warren, Together Union Member A
Ashleigh Saunders, Organiser, Together Union A
Rachael Villiers, Together Union Member A
Campbell Murfin, Together Union Delegate
Graham Brewitt, Organiser United Voice Union x
Guests
Presentations
Minutes – Thursday 21st March 2019
Central Highlands & Woorabinda Local Consultative Forum
Chairperson Claire Letts (A/GM Central Highlands)
Date and Time Thursday 21/03/2019
Venue
Emerald Boardroom Teleconference Details Phone: 1300 303 945 Moderator Pin: 0823# Participant Pin: 141907#
Minute Taker: ESO- Central Highlands [email protected] 4987 9405
Attendees Member Attendance
(Effectiveness and Efficiency)
Nov Dec Jan Feb Mar
General Manager CH & Woorabinda Eddie Gacitua
Meti
ng
No
t H
eld
Meti
ng
No
t H
eld
A
Director of Nursing – CH Claire Letts
Director of Nursing – Blackwater Shastee Walmsley
Director of Nursing – Springsure Gillian Robbins
Proxy
Jaylene Watkins
Director of Nursing Woorabinda Robert Cody
District Human Resource Sinead McDermott Andrew Bailey
Proxy
:Sinead Mcdermott
Sinead McDermott
Sinead McDermott
Central Highlands OHS Kay Reeks-Stitz
QNMU Organiser Grant Burton
QNMU Representatives
Dallas Myers, Kim Swinbourne
Kim Swinbourne
A A
AWU Organiser
Craig Sell
Proxy: Larry Bernie
A
AWU Representatives
Shane Johnston
Together Union Organiser
Ashleigh Saunders
Together Union Representatives
Helen Sweeney
Apologies
Eddie Gacitua Dallas Myers Kim Swinbourne Craig Sell
Guests Katie Millar
1. Affirmation of our Values
1.1. Care: We were attentive to individual needs and circumstances Yes No
1.2. Integrity: We were consistently true, acted diligently and led by example Yes No
1.3. Respect: We behaved with courtesy, dignity and fairness Yes No
1.4. Commitment: We did the best we could all of the time Yes No
2. Minutes of the Last Meeting 2.1 Acceptance of last meetings minutes – February 2019
Minutes – Thursday 21st March 2019
Central Highlands & Woorabinda Local Consultative Forum
LCF Minutes 21.02.2019.docx
• Amended Dallas Apology
• Kay Reeks-Stitz Accepted & Grant Burton 2nd – Minutes Moved
3. Action Items
Date Raised Issue / Discussion Action Required Action Officer
Action Due Date
21/02/2019 WPHS Report Imbed documents rather than links in the report so union representatives can have access
Kay Reeks-Stitz
Close
21/02/2019 MyHR and linking Qualifications
Sinead to provide feedback from Sandy Brill the ability to link a nurse’s qualifications to all movements rather than having to resubmit as soon as they change roles
- MY HR state wide – more around delegation – HHS will look at a process as MY HR is not able to be a solution Strategy looking at Payroll system later in the year to manage and record qualifications.
Sinead McDermott
Close
4. Standing Agenda items / General Business
4.1 Nursing Stream Emerald
• For Noting:- NUM ED and Periop has relinquished role back to CN – Position will be advertised
• FTE is almost full at Emerald
• 1 new position Emerald – New Financial Year Temp Position for a Telecardio CN
• Next priority is filling of ENRU Capella
• Capella NP – open for patient care for next Tuesday
• Official opening is on the 5th April for Capella Clinic Blackwater
• Blackwater going along ok
Grant Burton
• Happy with Central Highlands – no business to raise
4.2 Administration Stream Emerald
• Perm recruitment Pt Travel and Front Reception AO3
• Resignation of Ward Clerk – Advertisement and filling of position to commence
4.3 Operational Services Stream
Minutes – Thursday 21st March 2019
Central Highlands & Woorabinda Local Consultative Forum
4.3.1 – Business Case – Operational Services
Operational Services Business Ca
Emerald
• 1 FTE oso commence 1st July
• Operational SERV culture is going along really well
4.4 Workplace Health and Safety 4.4.1 Central Highlands WHS Report – Feb Stats
Safety Report - March.docx
• Medical records management project has ramped up and commenced/mobilised
• Security swipe cards – for Emerald still ongoing
• Onsite security CFO 1st July approval for onsite security for 7 days for 5 hrs per day. Highest risk area is ED and 7pm – 11pm is a suggested the best time.
• Sign off a service agreement with QPS – Blackwater, Springsure Emerald authorisation of DON and manager on call QPS can be requested for supervision and special assistance for up to 10hrs and sitting with patient.
4.5 Workload Management 4.5.1 Nil Workload Forms received for Month of Feb
4.6 Central Highlands and Woorabinda Education and Mandatory Training Report PAD COMPLIANCE: MANDITORY TRAINING COMPLIANCE: Blackwater 90% Blackwater 91.51%
Emerald 89.88% Emerald 94.04%%
Springsure 98.08% Springsure 95.97%
Woorabinda 76.00% Woorabinda 79.49%
5 New Business 5.1 EB10
• possibility of delegates being sent to Rockhampton for formal training for better understanding of EB’s and there content.
6 New Risks Identified
6.1
Minutes – Thursday 21st March 2019
Central Highlands & Woorabinda Local Consultative Forum
7. Next Meeting Date
Confirmed Date Thursday 18th April 2019
Confirmed Time 10.00am – 11.00am
Confirmed Venue Teleconference Number 1300 303 945 Pin: 141907#
Workforce Diversity and Inclusion Dashboard April 2019 CQHHS Workforce Participation
CQHHS Diversity and Inclusion by Pay Stream
CQHHS Diversity and Inclusion Targets
Data information up to 7 April 2019
Aboriginal and Torres Strait Islander % of staff for April 2019 is 2.98%
compared to March 2019 was 2.83%. Min Target % to meet by 2022
is 3.00%, Stretch Target % of 3.50% by 2025.
Non-English Speaking Background (NESB) % of staff for April 2019 is
10.45% compared to March 2019 data was 10.40%. Min Target % to
meet by 2022 is 11.03%, Stretch Target % of 12.75% by 2025.
People with Disability (PWD) % of staff for April 2019 is 2.01% compared
to March 2019 data was 1.97%. Min Target % to meet by 2022 is 3.00%,
Stretch Target % of 5.12% by 2025.
Women (SES & SO) equivalent % of SES staff for April 2019 is 56.77%
compared to March 2019 was 52.04% and SO is 54.90% compared to March
2019 was 54.59%.
Aboriginal and Torres Strait Islander MOHRI Headcount indicate
Operational (48), Nursing (38), Managerial & Clerical (22), Health
Practitioners (3), Trade (1) and Medical (2).
Non-English Speaking Background (NESB) MOHRI Headcount indicate
Nursing (157.09), Medical (144), Operational (49.41), Managerial &
Clerical (18), HP’s (23), Professional (6) and Trade/VMO (2).
People with Disability (PWD) MOHRI Headcount indicate Nursing (37),
Operational (17), Managerial and Clerical (12), HP (5), Medical (6) and
Trade/VMO (0.00)
CQHHS Gender Balance MOHRI Headcount indicates a large proportion of
Staff are Female (3102.07) compared to Male around (720.62) across all
streams as of April 2019.