Agenda - download.microsoft.comdownload.microsoft.com/documents/hk/technet...Agenda • Introduction...
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Transcript of Agenda - download.microsoft.comdownload.microsoft.com/documents/hk/technet...Agenda • Introduction...
Agenda
• Introduction
• Standardization, Self-Service, and Automation
• High Level Solution Architecture
• Automated Request Fulfillment in Six Steps
• Creating Orchestrator Runbooks that use Service Manager
• Q&A
Self Service
Service
Delivery &
Automation
Deploy
Configure
Service
Model
DC Admin
Operate
Monitor
Virtual Machine Manager
Operations Manager
App Controller
Service Manager Service Manager
Orchestrator
Configuration Manager
Data Protection Manager
Consumer
Application Management Service Delivery & Automation Infrastructure Management
Self Service
Service
Delivery &
Automation
Deploy
Configure
Service
Model
DC Admin
Operate
Monitor
Virtual Machine Manager
Operations Manager
App Controller
Service Manager Service Manager
Orchestrator
Configuration Manager
Data Protection Manager
Consumer
Application Management Service Delivery & Automation Infrastructure Management
Service Delivery and Automation Key Value Enablers
STANDARDIZATION SELF SERVICE
AUTOMATION
Give Consumers of IT services the
ability to identify, access and
request services as needed
Controlled empowerment
Request offerings displayed based on
user role
Intuitive, easy to navigate portal
Self-service reporting
Automate the processes and
systems necessary to fulfill
Consumer requests.
Automate routing of requests for
approval and manual steps
Automate fulfillment of the service
request
Automate notifications
Standardize the services provided
by IT to Consumers
Define the services to be offered
Define the request offerings that
will be part of a service offering
Identify who needs to be involved
(approvals, notifications, fulfillment)
Create templates to capture
standard process for fulfillment
Service Delivery and Automation Key Value Enablers
STANDARDIZATION SELF SERVICE
AUTOMATION
Give Consumers of IT services the
ability to identify, access and
request services as needed
Controlled empowerment
Request offerings displayed based on
user role
Intuitive, easy to navigate portal
Self-service reporting
Automate the processes and
systems necessary to fulfill
Consumer requests.
Automate routing of requests for
approval and manual steps
Automate fulfillment of the service
request
Automate notifications
Standardize the services provided
by IT to Consumers
Define the services to be offered
Define the request offerings that
will be part of a service offering
Identify who needs to be involved
(approvals, notifications, fulfillment)
Create templates to capture
standard process for fulfillment
Compliance with Policies
Increased Reliability
Simplicity of Choice
Service Delivery and Automation Key Value Enablers
STANDARDIZATION SELF SERVICE
AUTOMATION
Give Consumers of IT services the
ability to identify, access and
request services as needed
Controlled empowerment
Request offerings displayed based on
user role
Intuitive, easy to navigate portal
Self-service reporting
Automate the processes and
systems necessary to fulfill
Consumer requests.
Automate routing of requests for
approval and manual steps
Automate fulfillment of the service
request
Automate notifications
Standardize the services provided
by IT to Consumers
Define the services to be offered
Define the request offerings that
will be part of a service offering
Identify who needs to be involved
(approvals, notifications, fulfillment)
Create templates to capture
standard process for fulfillment
Compliance with Policies
Increased Reliability
Simplicity of Choice
Increased Customer Satisfaction
Nothing Lost in Translation
Reduced Costs
Service Delivery and Automation Key Value Enablers
STANDARDIZATION SELF SERVICE
AUTOMATION
Give Consumers of IT services the
ability to identify, access and
request services as needed
Controlled empowerment
Request offerings displayed based on
user role
Intuitive, easy to navigate portal
Self-service reporting
Automate the processes and
systems necessary to fulfill
Consumer requests.
Automate routing of requests for
approval and manual steps
Automate fulfillment of the service
request
Automate notifications
Standardize the services provided
by IT to Consumers
Define the services to be offered
Define the request offerings that
will be part of a service offering
Identify who needs to be involved
(approvals, notifications, fulfillment)
Create templates to capture
standard process for fulfillment
Compliance with Policies
Increased Reliability
Simplicity of Choice
Increased Customer Satisfaction
Nothing Lost in Translation
Reduced Costs
Faster Time to Delivery
Minimize Human Error
Reduced Costs
Service Delivery and Automation Architecture
Service Delivery and Automation Architecture
Self Service
Standardization
Automation
Service Delivery and Automation Architecture
Service Catalog
Templates
Workflows
CMDB
Wo
rk I
tem
s
Co
nfi
gu
rati
on
Ite
ms
Kn
ow
led
ge
Self Service
Standardization
Automation
Service Delivery and Automation Architecture
Service Catalog
Templates
Workflows
CMDB
Wo
rk I
tem
s
Co
nfi
gu
rati
on
Ite
ms
Kn
ow
led
ge
Reporting and data warehouse
Self Service
Standardization
Automation
Mobile
Portal
Service Delivery and Automation Architecture
3rd Party
Management
Tools
Service Catalog
Templates
Workflows
CMDB
Wo
rk I
tem
s
Co
nfi
gu
rati
on
Ite
ms
Kn
ow
led
ge
Reporting and data warehouse
Self Service
Standardization
Automation
Mobile
Portal
Automated Request Fulfillment in 6 Steps
IMPORT BUILD PUBLISH
Automated Request Fulfillment in 6 Steps
1 2 3
INVOKE
MONITOR 5
6
CREATE
4
IMPORT BUILD PUBLISH
Automated Request Fulfillment in 6 Steps
1 2 3
INVOKE
MONITOR 5
6
CREATE
4
Import Deploy VM
Runbook & Data Build
Request Offering
Publish Request
Offering to
Service Catalog
Create Request
Invoke
Runbook
Monitor for results
Automation Concepts
ACTIVITIES
Units of execution
that perform defined
actions
RUNBOOKS
System level
workflows that
execute a series of
linked activities
DATABUS
Publish and consume
data between
activities as a
runbook runs
DESIGNER
Drag, drop, and
configure Visio-like
authoring
Invoke Web
Services
Compare
Values
Send e-mail
Query
Database
Run .Net
Script
Get Server ID
from DPM
Get Data
Sources
Create Recovery
Point Create
Incident
Create
Checkpoint Start Maint
Mode
Shut Down
VM
E-mail on
error Update on
success
Return Data Check
Schedule
Automation Concepts
ACTIVITIES
Units of execution
that perform defined
actions
RUNBOOKS
System level
workflows that
execute a series of
linked activities
DATABUS
Publish and consume
data between
activities as a
runbook runs
DESIGNER
Drag, drop, and
configure Visio-like
authoring
Invoke Web
Services
Compare
Values
Send e-mail
Query
Database
Run .Net
Script
Get Server ID
from DPM
Get Data
Sources
Create Recovery
Point Create
Incident
Create
Checkpoint Start Maint
Mode
Shut Down
VM
E-mail on
error Update on
success
Return Data Check
Schedule
Automation Concepts
ACTIVITIES
Units of execution
that perform defined
actions
RUNBOOKS
System level
workflows that
execute a series of
linked activities
DATABUS
Publish and consume
data between
activities as a
runbook runs
DESIGNER
Drag, drop, and
configure Visio-like
authoring
Invoke Web
Services
Compare
Values
Send e-mail
Query
Database
Run .Net
Script
Get Server ID
from DPM
Get Data
Sources
Create Recovery
Point Create
Incident
Create
Checkpoint Start Maint
Mode
Shut Down
VM
E-mail on
error Update on
success
Return Data Check
Schedule
Automation Concepts
ACTIVITIES
Units of execution
that perform defined
actions
RUNBOOKS
System level
workflows that
execute a series of
linked activities
DATABUS
Publish and consume
data between
activities as a
runbook runs
DESIGNER
Drag, drop, and
configure Visio-like
authoring
Invoke Web
Services
Compare
Values
Send e-mail
Query
Database
Run .Net
Script
Get Server ID
from DPM
Get Data
Sources
Create Recovery
Point Create
Incident
Create
Checkpoint Start Maint
Mode
Shut Down
VM
E-mail on
error Update on
success
Return Data Check
Schedule
Automation Concepts
ACTIVITIES
Units of execution
that perform defined
actions
RUNBOOKS
System level
workflows that
execute a series of
linked activities
DATABUS
Publish and consume
data between
activities as a
runbook runs
DESIGNER
Drag, drop, and
configure Visio-like
authoring
Invoke Web
Services
Compare
Values
Send e-mail
Query
Database
Run .Net
Script
Get Server ID
from DPM
Get Data
Sources
Create Recovery
Point Create
Incident
Create
Checkpoint Start Maint
Mode
Shut Down
VM
E-mail on
error Update on
success
Return Data Check
Schedule
Orchestrator Integration Packs
• VMWare vSphere
• BMC BladeLogic
• BMC Remedy
• BMC Atrium
• BMC Event Manager
• HP Operations Manager
• HP Service Manager
• HP iLO & OA
• IBM Netcool
System Center 2007 Operations Manager
System Center 2007 Configuration Manager
System Center 2010 Service Manager
System Center 2008 Virtual Machine Manager
System Center 2010 Data Protection Manager
System Center 2012 Operations Manager
System Center 2012 Configuration Manager
System Center 2012 Service Manager
System Center 2012 Virtual Machine Manager
System Center 2012 Data Protection Manager
Active Directory
Or build your own!
IMPORTING DATA & RUNBOOKS TO ENABLE SELF-SERVICE AND AUTOMATION
Service Manager
Orchestrator
Virtual Machine Manager
Operations Manager
Configuration Manager
Import
Service
Manager
Import
Service
Manager
Virtual Machine Manager
Service Templates
Virtual Machine Templates
Storage Classifications
Logical Networks
Load Balancers
Load Balancer VIP Templates
VIRTUAL MACHINE MANAGER
Import
Service
Manager
Virtual Machine Manager
Operations Manager
Servers
Clients
Hardware
Web Sites
Databases
Web Services
Virtual Machines
Hosts
Exchange Servers
Domains
Sites
And much more…
OPERATIONS MANAGER
Import
Service
Manager
Virtual Machine Manager
Operations Manager
Configuration Manager
Computers
Hardware
Software
Computer Primary User
Desired Configuration
Management
CONFIGURATION MANAGER
Import
Service
Manager
Virtual Machine Manager
Operations Manager
Configuration Manager
Active Directory
Users
Groups
Computers
Printers
User Manages User
ACTIVE DIRECTORY
Import
Service
Manager
Orchestrator
Virtual Machine Manager
Operations Manager
Configuration Manager
Active Directory
LOB
3rd Party Management Tools
Runbooks
Author workflows to sync data
from line of business applications
(LOB) or other 3rd party
management systems
ORCHESTRATOR
Import
Service
Manager
Orchestrator
Virtual Machine Manager
Operations Manager
Configuration Manager
Active Directory
LOB
3rd Party Management Tools
CSV Data Import
Custom Connector using SDK
PowerShell
OTHER OPTIONS
Import
Service
Manager
Orchestrator
Virtual Machine Manager
Operations Manager
Configuration Manager
Active Directory
LOB
3rd Party Management Tools
CSV Data Import
Custom Connector using SDK
PowerShell
OTHER OPTIONS
IMPORT BUILD PUBLISH
Automated Request Fulfillment in 6 Steps
1 2 3
INVOKE
MONITOR 5
6
CREATE
4
Import Deploy VM
Runbook & Data
BUILDING STANDARDIZED REQUEST OFFERINGS
Service Manager
Templates
•
•
•
•
•
Request Offerings
•
•
•
•
•
•
•
•
•
IMPORT BUILD PUBLISH
Automated Request Fulfillment in 6 Steps
1 2 3
INVOKE
MONITOR 5
6
CREATE
4
Build a
Request Offering
BUILDING STANDARDIZED REQUEST OFFERINGS
Service Manager
Service Offerings •
•
•
•
•
•
Configuring Role-Based Access
Private Cloud Offerings
Enterprise LOB App Offerings
VDI Offerings
Development Offerings
IMPORT BUILD PUBLISH
Automated Request Fulfillment in 6 Steps
1 2 3
INVOKE
MONITOR 5
6
CREATE
4
Publish to Service
Catalog
CREATING REQUEST OFFERINGS IN SELF-SERVICEPORTAL
Service Manager
Simplified Portal
•
•
•
•
•
Controlled Empowerment
IMPORT BUILD PUBLISH
Automated Request Fulfillment in 6 Steps
1 2 3
INVOKE
MONITOR 5
6
CREATE
4
Create Request
INVOKING RUNBOOKS TO AUTOMATE FULFILLMENT
Service Manager
Invoke
Invoke
Service
Manager
Orchestrator
Invoke
Service
Manager
Orchestrator
Invoke
Service
Manager
Orchestrator
Virtual Machine Manager
Operations Manager
Configuration Manager
Active Directory
LOB
3rd Party Management Tools
Invoke
Service
Manager
Orchestrator
Virtual Machine Manager
Operations Manager
Configuration Manager
Active Directory
LOB
3rd Party Management Tools
IMPORT BUILD PUBLISH
Automated Request Fulfillment in 6 Steps
1 2 3
INVOKE
MONITOR 5
6
CREATE
4
Monitor for results
MONITORING AUTOMATED RUNBOOKS
Service Manager
Monitoring Progress
View status in work
item forms
Easily link over to
Orchestrator console
to view detailed
status
Retry failed runbooks
ORCHESTRATOR
Detailed status down
to activity level
Historical view of
runbook execution
Input, output and
runtime variable data
SELF-SERVICE PORTAL
Summarized view of
status for consumer
EMAIL NOTIFICATIONS
Notify about
progress, failure, or
successful
completion
Rich HTML formatted
emails with context
data inserted
SERVICE MANAGER
Monitoring Progress
View status in work
item forms
Easily link over to
Orchestrator console
to view detailed
status
Retry failed runbooks
ORCHESTRATOR
Detailed status down
to activity level
Historical view of
runbook execution
Input, output and
runtime variable data
SELF-SERVICE PORTAL
Summarized view of
status for consumer
EMAIL NOTIFICATIONS
Notify about
progress, failure, or
successful
completion
Rich HTML formatted
emails with context
data inserted
SERVICE MANAGER
Monitoring Progress
View status in work
item forms
Easily link over to
Orchestrator console
to view detailed
status
Retry failed runbooks
ORCHESTRATOR
Detailed status down
to activity level
Historical view of
runbook execution
Input, output and
runtime variable data
SELF-SERVICE PORTAL
Summarized view of
status for consumer
EMAIL NOTIFICATIONS
Notify about
progress, failure, or
successful
completion
Rich HTML formatted
emails with context
data inserted
SERVICE MANAGER
Monitoring Progress
View status in work
item forms
Easily link over to
Orchestrator console
to view detailed
status
Retry failed runbooks
ORCHESTRATOR
Detailed status down
to activity level
Historical view of
runbook execution
Input, output and
runtime variable data
SELF-SERVICE PORTAL
Summarized view of
status for consumer
EMAIL NOTIFICATIONS
Notify about
progress, failure, or
successful
completion
Rich HTML formatted
emails with context
data inserted
SERVICE MANAGER
Monitoring Progress
View status in work
item forms
Easily link over to
Orchestrator console
to view detailed
status
Retry failed runbooks
ORCHESTRATOR
Detailed status down
to activity level
Historical view of
runbook execution
Input, output and
runtime variable data
SELF-SERVICE PORTAL
Summarized view of
status for consumer
EMAIL NOTIFICATIONS
Notify about
progress, failure, or
successful
completion
Rich HTML formatted
emails with context
data inserted
SERVICE MANAGER
IMPORT BUILD PUBLISH
Automated Request Fulfillment in 6 Steps
1 2 3
INVOKE
MONITOR 5
6
CREATE
4
Import Deploy VM
Runbook & Data Build
Request Offering
Publish Request
Offering to
Service Catalog
Create Request
Invoke
Runbook
Monitor for results
Service Delivery and Automation Key Value Enablers
STANDARDIZATION SELF SERVICE
AUTOMATION
Give Consumers of IT services the
ability to identify, access and
request services as needed
Controlled empowerment
Request offerings displayed based on
user role
Intuitive, easy to navigate portal
Self-service reporting
Automate the processes and
systems necessary to fulfill
Consumer requests.
Automate routing of requests for
approval and manual steps
Automate fulfillment of the service
request
Automate notifications
Standardize the services provided
by IT to Consumers
Define the services to be offered
Define the request offerings that
will be part of a service offering
Identify who needs to be involved
(approvals, notifications, fulfillment)
Create templates to capture
standard process for request
Compliance with Policies
Increased Reliability
Simplicity of Choice
Increased Customer Satisfaction
Nothing Lost in Translation
Reduced Costs
Faster Time to Delivery
Minimize Human Error
Reduced Costs
AUTOMATING SERVICE MANAGER
Orchestrator
Service Manager 2012 Integration Pack
13 activities
Support for every class
Dynamic field refresh
Optional field selection
Multi-instance support
