AGENCY SERVICE OFFICE ADJECTIVAL RATING...Hadji Butu School of Arts and Trades, Sulu Mindanao State...
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S ection 5 of Republic Act No. 9485 (An Act to Improve Efficiency in the Delivery of Government Service to the Public by Reducing Bureaucratic Red Tape, Preventing Graft and Corruption, Providing Penalties Thereof), or Anti-Red Tape Act, states that “all offices and agencies providing frontline services shall be subjected to a Report Card Survey to be initiated by the Civil Service Commission…” The RCS shall be used to obtain feedback on how the agency follows its Citizen’s Charter (which includes documents to be submitted, fees to be paid, time to conclude the procedure), complies with ARTA provisions (which includes the no- noon break policy, no fixing activities, easy-to-read IDs or nameplates, and presence of public assistance and complaints desk), and fulfills customer satisfaction. From January to December 2013, CSC administered the Report Card Survey to 929 offices nationwide. Of these offices, 620 were national government agencies, 303 government corporations, and six state universities and colleges. The results of the 2013 RCS are presented below. Offices which obtained a score of 90 to 100 are rated Excellent. Those with scores of 90 to 100 but have a failing mark in any of the sub-areas are rated Outstanding; scores of 80-89.99 are rated Good; 70-70.99 Acceptable; 69.99 below, Failed. In 2013, a remarkable improvement in the rating of offices surveyed was observed. Offices which obtained an Excellent rating increased, from 8% in 2012 (50 service offices out of 599 surveyed) to 18% in 2013 (168 service offices out of 929 surveyed). The percentage of offices that failed decreased, from 25% in 2012 (150 service offices out of 599 surveyed) to 7% in 2013 (67 service offices out of 929 surveyed). Offices which failed the RCS were subjected to the Service Delivery Excellence Program (SDEP) to determine and address problem areas in frontline service delivery. The CSC will again conduct the RCS nationwide in 1,243 service offices in 2014. 2013 Anti-Red Tape Act (ARTA) Report Card Survey (RCS) Results When transacting with government offices, the public is encouraged to give feedback on the quality of frontline services through the CSC’s Public Assistance and Complaints Desks, and the Contact Center ng Bayan. Contact Center ng Bayan 0908-8816565 ( 1-6565 log on to www.contactcenterngbayan.gov.ph www.facebook.com/contactcenterngbayan www.facebook.com/CSCSerbisyongTodoTodo RED TAPE, BAYAN TALO Sa ang Ang FIXER ay MANDURUGAS Pati na ang nagbabayad sa fixer, at ang empleyado ng gobyernong tumutulong sa fixer. Ang RED TAPE ay SALOT I-report ang mga paglabag sa Republic Act No. 9485 o Anti-Red Tape Act of 2007 sa: NO NOON BREAK 1 2 3 4 5 6 7 8 9 10 11 Making the Grade: 168 Government Service Offices Rated Excellent on Client Satisfaction, 67 Failed AGENCY SERVICE OFFICE ADJECTIVAL RATING AGENCY SERVICE OFFICE ADJECTIVAL RATING AGENCY SERVICE OFFICE ADJECTIVAL RATING Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Failed Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable BI Clarkfield, Pampanga BI Puerto Galera BI Regional Office XI BI Butuan RDO 101, Iligan City CDA Albay DBP Aurora DBP Puerto Princesa DBP Ozamis CENRO Pagbilao Ospital ng Palawan IPHO–Tawi–tawi Datu Halun Sakilan Memorial Hospital DOT Regional Office XI DSWD Region VII Field Office FDA Regional Office VIII Cauayan City LBP Pagadian LRA Tanauan City LRA Tuguegarao LRA Trece Martires LRA Nasugbu LRA Calamba LRA Lucena, Quezon LRA Silay LRA Tagbilaran LRA Cebu City Registry of Deeds LRA Cagayan de Oro City LRA Davao LRA Sarangani Lingayen, Pangasinan LTO Baliuag LTO San Jose LTO Olongapo LTO Toledo LTO Jagna LTO Cagayan de Oro City Distric t Office LTO Tawi–Tawi Provincial District Office LTO Regional Office V Mandaue City NBI Pagadian NBI Tuguegarao NBI San Fernando CARAGA Regional Office NBI Iloilo City NPS Aurora NPS Calamba Provincial Prosec NPS Cavite City PO NPS Calauag NPS Puerto Princesa PPO NPS Sta. Cruz Laguna NPS Dumaguete NPS Cebu Province NSO Subic NSO Negros Occidental OWWA Koronadal PAO Puerto Princesa PCSO Bulacan Provincial District Office PCSO Rizal Provincial District Office PCSO Tagbilaran POEA Tuguegarao POEA Clark Satellite Office PRC Iloilo City Calamba City Lipa City, Batangas Satellite Office, Batangas City Iloilo Las Piñas Branch RDO 36, Puerto Princesa City, Palawan RDO 12, Lagawe, Ifugao Mindanao International Container Port, Tagoloan, Misamis Oriental Butuan City CDA Iloilo Extension Office CHED ARMM Regional Office CHED Regional Office XII DBP Tacloban DBP Taguig BI BI BI BI BIR CDA DBP DBP DBP DENR DOH DOH DOT DSWD FDA GSIS LBP LRA LRA LRA LRA LRA LRA LRA LRA LRA LRA LRA LRA LRA LTO LTO LTO LTO LTO LTO LTO LTO LTO NBI NBI NBI NBI NBI NPS NPS NPS NPS NPS NPS NPS NPS NSO NSO OWWA PAO PCSO PCSO PCSO POEA POEA PRC SSS SSS SSS SSS SSS BIR BIR BOC CAAP CDA CHED CHED DBP DBP Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable CENRO Olongapo CENRO Munoz PENRO Trece Martires CENRO Brookes Point DENR PENRO Masbate CENRO Cadiz CENRO Carmen PENRO Bohol PENRO Dipolog PENRO Surigao del Norte CENRO General Santos DENR CARAGA Regional Office DFA Consular Office, Cagayan de Oro City Datu Alawaddin Bandon Sr. Memorial Hospital, Sibutu, TT Datu Blah T. Sinsuat District Hospital, Maguindanao Eastern Visayas Regional Medical, Out–Patient Department Tondo Medical Center IPHO, Siquijor DOLE Dagupan DOLE Lipa DOLE Ipil, Zamboanga Sibugay DOLE Agusan del Norte DOLE Quezon City Field Office FDA Regional Office III FDA Regional Office VII HDMF Dinalupihan HDMF Batangas HDMF Capiz HDMF Butuan HLURB Regional Office III LBP Zamboanga LBP Baler LBP Calbayog LBP Tagum LBP San Francisco Agusan del Sur LRA Iba LRA Sta Cruz, Laguna LRA Roxas City LRA RD Ormoc LRA Bukidnon Provincial Office LRA Manila LRA Borongan LRA Dipolog City LRA Digos City LRA Iloilo Province/Iloilo City LTFRB NCR LTO Iba LTO Binan LTO Calamba LTO Patin–ay Agusan del Sur Tandag City Dumaguete NBI Lucena Dist Office NBI MIMAROPA Regional Office NBI Bacolod NBI Dumaguete NBI CAR NBI Dagupan ARMM, ORG Cmpd, Cot. City NFA Cavite Provincial Office NFA North District Office – NCR NFA Digos Davao del Sur NPS Tarlac NPS Bataan NPS PPO Imus City, Cavite NPS Mandaue NPS Zambales NPS Tagbilaran NPS Ormoc NPS Sorsogon Provincial Prosecutor’s Office NSO Regional Office III NSO Nueva Ecija NSO Makati City NSO Pasig City NSO Regional Office XI, Davao NSO Caloocan DENR DENR DENR DENR DENR DENR DENR DENR DENR DENR DENR DENR DFA DOH DOH DOH DOH DOLE DOLE DOLE DOLE DOLE FDA FDA HDMF HDMF HDMF HDMF HLURB LBP LBP LBP LBP LBP LRA LRA LRA LRA LRA LRA LRA LRA LRA LRA LTFRB LTO LTO LTO LTO LTO LTO NBI NBI NBI NBI NBI NBI NBI NFA NFA NFA NPS NPS NPS NPS NPS NPS NPS NPS NSO NSO NSO NSO NSO NSO Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Acceptable Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good OWWA NCR Regional Welfare Office PAO Bacoor PAO Danao PCSO Cebu Provincial Office PCSO Regional Office V PCSO Davao PCSO Agusan del Norte Branch POEA Zamboanga POEA Davao Satellite Office, Butuan City SEC Davao Bacoor, Cavite Hadji Butu School of Arts and Trades, Sulu Mindanao State University, Maguindanao Mindanao State University, Sulu Tawi-Tawi Regional Agricultural College, Tawi-Tawi Baguio City Fire Station BI Puerto Princesa BI Batangas City BI Main Office BI Makati Satellite Office BI Laoag BI Regional Office V BI Boracay BI Bohol Field Office BI Calbayog Field Office BI Zamboanga Field Office BI Regional Office X, Cagayan de Oro BI Baguio RDO 18, Olongapo City RDO 62, Marinduque RDO 84, Tagbilaran RDO 9, Benguet RDO 105, Surigao City RDO 99, Malaybalay City BIR Bayombong Nueva Vizcaya Subport of Mariveles, Bataan Subport Cavite Kalibo Int’l Airport General Santos City Davao City NAIA Pair Cargo CDA Dagupan CDA Pampanga Extension Office CDA Calamba CDA Kidapawan CDA Regional Office VII CDA Tacloban CDA Pagadian CDA Regional Office X, Cagayan de Oro CDA Davao CDA CAR Regional Office CDA Manila Extension Office CHED Regional Office I CHED Regional Office VI CHED Regional Office VII CHED Regional Office VIII CHED Regional Office IX CHED Regional Office X CHED Regional Office XI, Davao CHED CARAGA Regional Office CHED NCR Regional Office DAR – Lanao del Sur DAR – Basilan DAR – Sulu DBP Zamboanga DBP Lipa DBP Lucena DBP Laoag DBP Dagupan DBP Santiago, isabela DBP Tarlac DBP Cabanatuan DBP Sta Rosa Laguna DBP Legazpi DBP Iloilo OWWA PAO PAO PCSO PCSO PCSO PCSO POEA POEA PRC SEC SSS SUC SUC SUC SUC BFP BI BI BI BI BI BI BI BI BI BI BI BI BIR BIR BIR BIR BIR BIR BIR BOC BOC BOC BOC BOC BOC CDA CDA CDA CDA CDA CDA CDA CDA CDA CDA CDA CHED CHED CHED CHED CHED CHED CHED CHED CHED DAR DAR DAR DBP DBP DBP DBP DBP DBP DBP DBP DBP DBP DBP
Transcript of AGENCY SERVICE OFFICE ADJECTIVAL RATING...Hadji Butu School of Arts and Trades, Sulu Mindanao State...
Section 5 of Republic Act No. 9485 (An Act to Improve Efficiency in the Delivery of Government Service to the Public by Reducing Bureaucratic Red Tape, Preventing Graft and Corruption, Providing Penalties Thereof), or Anti-Red Tape Act, states that “all offices and agencies providing
frontline services shall be subjected to a Report Card Survey to be initiated by the Civil Service Commission…”
The RCS shall be used to obtain feedback on how the agency follows its Citizen’s Charter (which includes documents to be submitted, fees to be paid, time to conclude the procedure), complies with ARTA provisions (which includes the no-noon break policy, no fixing activities, easy-to-read IDs or nameplates, and presence of public assistance and complaints desk), and fulfills customer satisfaction.
From January to December 2013, CSC administered the Report Card Survey to 929 offices nationwide. Of these offices, 620 were national government agencies, 303 government corporations, and six state universities and colleges.
The results of the 2013 RCS are presented below. Offices which obtained a score of 90 to 100 are rated Excellent. Those with scores of 90 to 100 but have a failing mark in any of the sub-areas are rated Outstanding; scores of 80-89.99 are rated Good; 70-70.99 Acceptable; 69.99 below, Failed. In 2013, a remarkable improvement in the rating of offices surveyed was observed. Offices which obtained an Excellent rating increased, from 8% in 2012 (50 service offices out of 599 surveyed) to 18% in 2013 (168 service offices out of 929 surveyed). The percentage of offices that failed decreased, from 25% in 2012 (150 service offices out of 599 surveyed) to 7% in 2013 (67 service offices out of 929 surveyed). Offices which failed the RCS were subjected to the Service Delivery Excellence Program (SDEP) to determine and address problem areas in frontline service delivery. The CSC will again conduct the RCS nationwide in 1,243 service offices in 2014.
2013 Anti-Red Tape Act (ARTA) Report Card Survey (RCS) Results
When transacting with government offices, the public is encouraged to give feedback on the quality of frontline services through the CSC’s Public Assistance and Complaints Desks, and the Contact Center ng Bayan.
Contact Center ng Bayan0908-8816565( 1-6565
log on to www.contactcenterngbayan.gov.ph
www.facebook.com/contactcenterngbayanwww.facebook.com/CSCSerbisyongTodoTodo
RED TAPE, BAYAN TALOSa ang
Ang FIXER ay MANDURUGAS
Pati na ang nagbabayad sa fixer, at
ang empleyado ng gobyernong
tumutulong sa fixer.
Ang RED TAPE ay SALOT
I-report ang mga paglabag sa Republic Act No. 9485 o Anti-Red Tape Act of 2007 sa:
NO
NOONBREAK
12
3
4567
8
9
1011
Making the Grade: 168 Government Service Offices Rated Excellent on Client Satisfaction, 67 Failed
AGENCY SERVICE OFFICE ADJECTIVAL RATING AGENCY SERVICE OFFICE ADJECTIVAL
RATING AGENCY SERVICE OFFICE ADJECTIVAL RATING
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AcceptableAcceptableAcceptableAcceptableAcceptableAcceptableAcceptableAcceptableAcceptable
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RDO 36, Puerto Princesa City, PalawanRDO 12, Lagawe, IfugaoMindanao International Container Port, Tagoloan, Misamis OrientalButuan CityCDA Iloilo Extension OfficeCHED ARMM Regional OfficeCHED Regional Office XIIDBP TaclobanDBP Taguig
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OWWA NCR Regional Welfare OfficePAO BacoorPAO DanaoPCSO Cebu Provincial OfficePCSO Regional Office VPCSO DavaoPCSO Agusan del Norte BranchPOEA ZamboangaPOEA DavaoSatellite Office, Butuan City SEC DavaoBacoor, CaviteHadji Butu School of Arts and Trades, SuluMindanao State University, MaguindanaoMindanao State University, SuluTawi-Tawi Regional Agricultural College, Tawi-Tawi
Baguio City Fire StationBI Puerto PrincesaBI Batangas CityBI Main OfficeBI Makati Satellite OfficeBI LaoagBI Regional Office VBI BoracayBI Bohol Field OfficeBI Calbayog Field OfficeBI Zamboanga Field OfficeBI Regional Office X, Cagayan de OroBI BaguioRDO 18, Olongapo CityRDO 62, MarinduqueRDO 84, TagbilaranRDO 9, BenguetRDO 105, Surigao CityRDO 99, Malaybalay CityBIR Bayombong Nueva VizcayaSubport of Mariveles, BataanSubport CaviteKalibo Int’l AirportGeneral Santos CityDavao CityNAIA Pair CargoCDA DagupanCDA Pampanga Extension OfficeCDA CalambaCDA KidapawanCDA Regional Office VIICDA TaclobanCDA PagadianCDA Regional Office X, Cagayan de OroCDA DavaoCDA CAR Regional OfficeCDA Manila Extension OfficeCHED Regional Office ICHED Regional Office VICHED Regional Office VIICHED Regional Office VIIICHED Regional Office IXCHED Regional Office XCHED Regional Office XI, DavaoCHED CARAGA Regional OfficeCHED NCR Regional OfficeDAR – Lanao del SurDAR – BasilanDAR – SuluDBP ZamboangaDBP LipaDBP LucenaDBP LaoagDBP DagupanDBP Santiago, isabelaDBP TarlacDBP CabanatuanDBP Sta Rosa LagunaDBP LegazpiDBP Iloilo
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ADJECTIVAL RATINGAGENCY SERVICE OFFICE ADJECTIVAL
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CHEDCHEDCHED
DBP Cebu CityDBP DumagueteDBP Davao CityDBP General Santos CityDBP San Francisco, Agusan del SurDBP MuntinlupaDBP CommonwealthDBP RMC – NCRDBP Isabela, BasilanDBP BaguioDBP Cagayan De OroDBP San Fernando La UnionDBP AparriCENRO AlaminosCENRO TagudinPENRO La UnionCENRO San Isidro IsabelaCENRO TuguegaraoCENRO ArayatCENRO Gumaca QuezonCENRO CalapanCENRO Los BanosDENR Regional Office IV–ACENRO BoacCENRO Bolbok BatangasCENRO Roxas, Oriental MindoroDENR Regional Office VDENR PENRO ViracDENR Camarines SurDENR SorsogonPENRO CapizCENRO BacolodDENR Regional Office VI, IloiloCENRO ArgaoCENRO DumaguetePENRO LeyteCENRO IliganCENRO NabunturanCENRO TagumPENRO XII-4 KidapawanCENRO KidapawanPENRO Agusan del SurDENR NCRDENR PAWBLMB ManilaCENRO Talibon, BoholPENRO West SamarCENRO PambujanDENR – Zamboanga CityPENRO MatiCENRO West DavaoDENR CAR Regional OfficeDENR FMBDENR NAMRIAPENRO Apayao PENRO RizalPalawanCARAGA Regional Consular OfficeDFA Cotabato CityDFA Tuguegarao CityBuluan District Hospital, MaguindanaoLanguyan District Hospital, Tawi–TawiSouth Upi Municipal Hospital, MaguindanaoPanamao District Hospital, SuluParang District Hospital, SuluPaulino Garcia Memorial, CabanatuanPaulino Garcia Memorial, Talavera ExtensionBatangas Medical Center (Batangas Regional Hospital)Culion SanitariumDon Jose Monfort Memorial, Barotac NuevoDon Emilio del Valle Memorial, Ubay, BoholBasilan General HospitalSouthern Philippines Medical Center, Davao CityIPHO – Sulu Provincial HospitalAdela Serra Ty Memorial Medical Center, Tandag CityCARAGA Regional HospitalRizal Medical Center, Pasig CityJRMMC, Sta. Cruz, ManilaCagayan Valley Medical CenterDOLE Pampanga Provincial Field OfficeDOLE Nueva Ecija Provincial OfficeDOLE Calamba City, LagunaDOLE RomblonDOLE Albay DOLE Iloilo–GuimarasDOLE AntiqueDOLE SiquijorDOLE Negros OrientalDOLE Southern Leyte Field OfficeDOLE Cagayan De OroDOLE South Cot Field OfficeDOLE ARMM Regional OfficeDOLE Mountain ProvinceDOLE Makati & Pasay Field OfficesDOLE Manila Field OfficeDOLE NCRDOLE Compostela ValleyDOT San FernandoDOT LegazpiDOT BoholDOT Regional Office VIIIDOT CAR Regional OfficeDSWD Regional Office IDSWD Regional OfficeDSWD Regional Office IV–ADSWD Regional Office VDSWD Regional Office VIDSWD Fielf Office IX–Zamboanga CityDSWD Regional Office XIIDSWD Maguindanao Municipal OfficeDSWD SuluDSWD Tawi–tawiDSWD Lanao del Sur BDSWD Regional Office – CARAGADSWD NCR Field OfficeArea I (Pasay)Area II (Makati)Area IV (Caloocan)FDA Regional Office IFDA BicolFDA Regional Office VIFDA Regional Office, PagadianFDA DavaoFDA CARAGAFDA Main OfficeTuguegarao City Batangas Regional OfficePalawanLucena CityAklanRoxas CityDumagueteOrmocDipolog CityIligan CityKidapawan CityTagum CityDavao CityMindanao Avenue, Quezon CityMalaybalay City BranchButuan CityHDMF ViganHDMF IsabelaHDMF MalolosHDMF ImusHDMF DumagueteHDMF DipologHDMF Cagayan de OroHDMF KidapawanHDMF BaguioHDMF CaloocanHDMF CubaoHLURB CalambaHLURB Regional Office VIHLURB Central Visayas Field OfficeHLURB DavaoHLURB Northen LuzonLBP Tabaco LBP DaetLBP Lapu Lapu CityLBP CamiguinLBP TandagLBP TabukLBP – Jolo, SuluLBP San FernandoLBP CoronLBP OdionganLBP Dasmarinas
LBP GumacaLBP InfantaLBP CalapanLBP BalayanLBP CaviteLBP BoacLBP LegazpiLBP Virac CatanduanesLBP NagaLBP SorsogonLBP San Jose AntiqueLBP PassiLBP BayawanLBP Cebu CityLBP Carcar CityLBP Dumaguete City BranchLBP NavalLBP Maramag BukidnonLBP IliganLBP DigosLBP BajadaLBP MatinaLBP Cotabato City BranchLBP Koronadal CityLBP Isulan, Sultan KudaratLBP Baguio, Naguilian Road BranchLBP LagaweLBP Taft AveLBP TayumanLBP DOTC MandaluyongLBP BatasanLBP CubaoLBP PasayLBP YMCALBP MuntinlupaLBP VillamorLBP Masbate LBP Surigao CityLBP BacolodLBP Butuan City BranchLBP TuguegaraoLBP Bais CityLRA PampangaLRA BatacLRA Angeles LRA GuiguintoLRA CalapanLRA MarinduqueLRA AlbayLRA MasbateLRA BacolodLRA Lapu Lapu CityLRA Zamboanga CityLRA Las PinasLRA ParanaqueLRA MuntinlupaLRA Central OfficeLRA IfugaoLRA Regional Office VLRA, San Fernando City, La UnionLTFRB Regional Office ILTFRB LipaLTFRB TaclobanLTFRB General SantosLTFRB Central OfficeLTFRB Regional Office VLTFRB Regional Office VILTFRB Regional Office VIILTFRB Zamboanga CityLTFRB Regional Office XLTFRB CAR Regional Office CARLTFRB Lanao del SurLTFRB DavaoLTO BatacLTO San Fernando, La UnionLTO BatanesLTO Balanga/Bataan Licensing OfficeLTO Balanga District OfficeLTO CalapanLTO PinamalayanLTO BalayanLTO KawitLTO San JoseLTO SorsogonLTO San CarlosLTO Lapu LapuLTO CalbayogLTO San JuanLTO ZamboangaLTO Oroquieta City District OfficeLTO MatiLTO DigosLTO Cotabato District OfficeLTO Licensing Div CotabatoLTO ValenzuelaLTO TaguigLTO Manila WestLTO CaloocanLTO PasigLTO DilimanLTO Marawi City District OfficeLTO Sulu Provincial District OfficeLTO Public Utility Vehicle Registration CenterLTO Central Office (Law Enforcement and Traffic Adjudication Service)LTO Manila Licensing OfficeLTO NCR LTO Manila North District OfficeLTO Las PinasCity of San Fernando Licensing CenterPuerto Princesa City, PalawanTabaco CityDipolog CityPagadian CitySindangan, ZDNGingoog CityLanao del Sur Provincial District OfficeSurigao CityBislig CityCabadbaran City, Agusan del SurMarikina District OfficeQuezon City District OfficeParañaque Extension OfficeMuntinlupa Extension OfficeTangub City District OfficePuerto Extension Office, Cagayan de Oro CityMARINA Tawi–tawiNBI Bayombong, Nueva VizcayaNBI Olongapo District OfficeNBI LegazpiNBI Regional Office XIINBI Regional Office VIIINBI Regional Office 10, Cagayan de OroNBI DavaoNBI IliganRegional Office IIINFA LaoagNFA La Union NFA Isabela Provincial OfficeNFA BulacanNFA Cabanatuan NFA Boac MarinduqueNFA RomblonNFA Quezon Provincial OfficeNFA Camarines SurNFA AlbayNFA Cebu CityNFA BukidnonNFA South District Office – NCRNFA Central District Office – NCRNFA CagayanNFA Northern LeyteNFA Zamboanga CityNFA Surigao del NorteNFA LagaweNPS San CarlosNPS BulacanNPS Nueva EcijaNPS PampangaNPS Tagaytay City Prosecutor’s OfficeNPS Antipolo CityNPS Batangas CityNPS Calapan Prosecutor’s OfficeNPS Iloilo Provincial Prosecutor’s OfficeNPS San Carlos City Prosecutor’s OfficeNPS ManilaNPS Caloocan NPS MakatiNPS Laoag
NPS Ilagan, Isabela Provincial Prosecutor’s OfficeNPS Aparri Provincial Prosecutor’s OfficeNPS Camarines SurNPS CatanduanesNPS Aklan Provincial Prosecutor’s OfficeNPS Negros Occidental Provincial Prosecutor’s OfficeNPS Roxas City Prosecutor’s OfficeNPS TaclobanNPS ZamboangaNPS PagadianNPS Iligan City Prosecutor’s OfficeNPS Cagayan de Oro City Prosecutor’s OfficeNPS DigosNPS General Santos CityNPS North Cotabato Provincial Prosecutor’s OfficeNPS Cotabato City Prosecutor’s OfficeNPS Surigao City Prosecutor’s OfficeNPS Surigao del Sur Provincial Prosecutor’s OfficeNPS AbraNPS Quezon CityNPS ValenzuelaNPS AlbayNSO SuluNSO MaguindanaoNSO ARMM Regional OfficeNSO BulacanNSO Regional Office IV–A, Lipa BatangasNSO Census Serbilis Center Puerto PrincesaNSO Puerto PrincesaNSO Romblon Provincial OfficeNSO Trece Martires Provincial OfficeNSO MuntinlupaNSO Pasay CityNSO ViganNSO Bayombong N. VizcayaNSO Regional Office VNSO Iloilo Census Serbilis CenterNSO TagbilaranNSO Regional Office VIINSO DumagueteNSO Maasin S.LeyteNSO Pagadian CityNSO Regional Office X, Cagayan de OroNSO Ozamiz City Provincial OfficeNSO TagumNSO General Santos CityNSO KidapawanNSO Regional Office – NCRNSO AbraNTC Lanao del SurNTC Tawi–tawiOWWA Regional Welfare Office ARMMOWWA Regional Welfare Office IIIOWWA Regional Welfare Office IV–AOWWA Regional Welfare Office IV–BOWWA Regional Welfare Office VIIOWWA Regional Welfare Office XOWWA DavaoOWWA ButuanOWWA Regional Welfare Office IXOWWA CAR Regional Welfare OfficeOWWA IloiloPAO PagadianPAO PaniquiPAO City of San Fernando, PampangaPAO ViganPAO La UnionPAO DagupanPAO Regional Office IIPAO Bayombong Nueva EcijaPAO BataanPAO CamilingPAO San JosePAO Odiongan RomblonPAO Trece MartiresPAO Sta Cruz MarinduquePAO Romblon RomblonPAO Cavite CityPAO Sta Cruz LagunaPAO Roxas Oriental MindoroPAO MasbatePAO SorsogonPAO Naga CityPAO DaetPAO Regional Office VIPAO KabankalanPAO San CarlosPAO Regional Office VIIPAO ArgaoPAO DumaguetePAO Bais City District OfficePAO Naval District OfficePAO TaclobanPAO Molave District OfficePAO ZamboangaPAO DipologPAO CamiguinPAO Davao CityPAO Tagum CityPAO Cotabato CityPAO CARAGA Regional OfficePAO AbraPAO CAR Regional OfficePAO ManilaPAO TaguigPAO CaloocanPAO ParanaquePAO QC District OfficePCSO Regional Office I, UrdanetaPCSO Quezon Provincial District OfficePCSO Iloilo Provincial District OfficePCSO Cauayan, IsabelaPCSO TaclobanPCSO ZamboangaPCSO Cagayan de Oro City Extension OfficePCSO Regional Office XII, South CotabatoClark (One-Stop Shop)AuroraTrece Martires City, CaviteCalamba CitySan Francisco, Agusan del SurPhilhealth Cagayan de Oro City OfficeButuan CityPOEA Regional Office IPOEA CalambaPOEA LegazpiPOEA BacolodPOEA Regional Office VIIPOEA TaclobanPOEA EDSAPOEA Regional Office No. 10, Cagayan de Oro CityLucena CitySEC LegazpiSEC IloiloSEC Cebu CitySEC ZamboangaSEC Baguio Extension OfficeSEC EDSA GreenhillsVigan CityCarmona District, Carmona, CaviteRosario District, Rosario, CaviteBinan, LagunaOdiongan, RomblonSta. Cruz, LagunaTagaytay CityLucena CityPuerto Princesa City, PalawanInfanta, QuezonSagay CitySan CarlosVictorias CityMaasinTacloban Dipolog CityIligan City BranchTandagOzamiz City BranchSSS BacolodMSU Tawi–Tawi College of Technology and OceanographySulu State CollegeTESDA Negros Occidental
RDO 1, Laoag CityManila International Container PortPort of SubicCHED Regional Office IICHED Regional Office IIICHED Regional Office V
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ExcellentExcellentExcellentExcellentExcellentExcellent
OutstandingOutstandingOutstandingOutstandingOutstandingOutstandingOutstandingOutstandingOutstandingOutstandingOutstandingOutstandingOutstandingOutstandingOutstandingOutstandingOutstandingOutstandingOutstandingOutstandingOutstandingOutstandingOutstandingOutstandingOutstandingOutstandingOutstandingOutstandingOutstandingOutstandingOutstandingOutstandingOutstandingOutstandingOutstandingOutstanding
February 26, 2014, Philippine Star
For more details, please contact the ARTA Project Management Office, Civil Service Commission at Tel. no. (02) 931-7993; (02) 932-0179; 932-0381 or email [email protected]
AGENCY SERVICE OFFICE ADJECTIVAL RATING AGENCY SERVICE OFFICE ADJECTIVAL
RATING
AGENCY1. BFP – Bureau of Fire Protection2. BI – Bureau of Immigration3. BIR – Bureau of Internal Revenue4. BOC – Bureau of Customs5. CAAP – Civil Aviation Authority of the Philippines6. CDA – Cooperative Development Authority7. CHED – Commission on Higher Education8. DAR – Department of Agrarian Reform9. DBP – Development Bank of the Philippines10. DENR – Department of Environment and Natural Resources11. DFA – Department of Foreign Affairs12. DOH – Department of Health13. DOLE – Department of Labor and Employment14. DOT – Department of Tourism15. DSWD – Department of Social Welfare & Development16. DTI – Department of Trade and Industry17. FDA – Food and Drug Administration18. GSIS – Government Service Insurance System19. HDMF – Home Development Mutual Fund20. HLURB – Housing and Land Use Regulatory Board21. LBP – Land Bank of the Philippines22. LRA – Land Registration Authority23. LTFRB – Land Transportation Franchising and Regulatory Board24. LTO – Land Transportation Office25. MARINA – Maritime Industry Authority26. NBI – National Bureau of Investigation27. NFA – National Food Authority28. NPS – National Prosecution Service29. NSO – National Statistics Office30. NTC – National Telecommunications Commission31. OWWA – Overseas Workers Welfare Administration32. PAO – Public Attorney’s Office33. PCSO – Philippine Charity Sweepstakes Office34. PHIC – Philippine Health Insurance Corporation35. POEA – Philippine Overseas Employment Administration36. PPC – Philippine Postal Corporation37. PRC – Professional Regulation Commission38. SEC – Securities and Exchange Commission39. SSS – Social Security System40. SUC – State Universities and Colleges41. TESDA – Technical Education and Skills Development Authority
2013 Anti-Red Tape Act (ARTA) Report Card Survey (RCS) Results
Nominations to the 2014 Search for Outstanding Public Officials and Employees ongoing. Deadline: March 31, 2014. For details, visit www.csc.gov.ph or www.facebook.com/honorawardsprogram, or call (02) 931-7993/(02) 932-0381.
CHEDDARDBPDBPDBPDBP
DENRDENRDENRDENRDENRDENRDENRDENRDENRDENRDENRDOHDOHDOHDOHDOHDOHDOHDOLEDOLEDOLEDOT
DSWDDSWD
DTIDTIDTI
GSISGSISGSISGSISGSISGSISGSISGSISGSISGSISGSIS
HDMFHDMFHDMFHDMFHDMFHDMFHDMFHLURB
LBPLBPLBPLBPLBPLBPLBPLBPLBPLBPLBPLBPLBPLBPLBPLBPLBPLBPLBPLBPLBPLBPLBPLBPLBPLBPLBPLBPLBP
LBPLBPLBPLBPLBPLBPLBPLBPLBPLRALRALRALRALRA
LTFRBLTOLTOLTOLTOLTOLTONBINFANFANFANFANPSNPSNPSNPSNPSNPSNSONSONSONSONSONSONSONSO
OWWAOWWAOWWAOWWA
PAOPAOPAOPAOPAOPAOPAOPAOPAOPAOPAOPAOPAOPAOPAOPAOPAOPAOPAOPAOPAOPAOPAOPAOPAOPAOPAO
PCSOPCSO
PhilhealthPhilhealth
SECSSSSSSSSSSSSSSS
CHED CAR Regional OfficeDAR – Tawi–TawiDBP San Jose Occidental MindoroDBP NagaDBP BacolodDBP TagumCENRO Aparri Cagayan CENRO CamilingDENR Regional Office IIICENRO San RafaelCENRO CabanatuanCENRO GuiguintoCENRO Mamburao, Occidental MindoroPENRO Los BanosCENRO KabankalanCENRO DipologPENRO BukidnonDinaig Municipal Hospital, Datu Odin Sinsuat, MaguindanaoDr. Serapio B. Montañer Memorial Hospital, Lanao del SurTuan Ligaddung Lipae Memorial Hospital, Sapa-Sapa, TTWao District Hospital, Lanao del SurLuuk District Hospital, SuluNCMH, Mandaluyong CityValenzuela Medical CenterDOLE Tarlac Provincial Field OfficeDOLE Occidental MindoroDOLE CAR Regional OfficeDOT BoracayDSWD Lanao del Sur – ADSWD-CAR BaguioDTI Ilocos Norte Provincial Office DumagueteDTI MasbateGSIS Regional Office No. 1, Laoag CityBulacanPagsanjan, LagunaMasbateAntiqueBacolodTagbilaran BoholGeneral Santos CitySurigaoGSIS, San Fernando City LUGSIS, Dagupan CityHDMF CalapanHDMF NagaHDMF KaliboHDMF SouthHDMF TaclobanHDMF DavaoKoronadal City Extension OfficeHLURB NCR Field OfficeLBP San CarlosLBP CabarroguisLBP AliciaLBP CauayanLBP DauLBP MalolosLBP MeycauayanLBP Velez Cagayan De OroLBP – Bongao, Tawi-TawiLBP – Marawi CityLBP AgooLBP ViganLBP DagupanLBP CapasLBP BalangaLBP TalaveraLBP Gapan CityLBP IbaLBP City of San Fernando, PampangaLBP Los BanosLBP LucenaLBP CalambaLBP BinanLBP PinamalayanLBP Binangonan, RizalLBP CandelariaLBP KaliboLBP Miag-aoLBP Victorias
LBP RoxasLBP IloiloLBP SiquijorLBP SogodLBP BoronganLBP BansalanLBP Parang Branch, MaguindanaoLBP Plaza MalateLBP San CarlosLRA Cabarroguis QuirinoLRA Nueva EcijaLRA ROD Agusan del SurLRA NagaLRA TaguigLTFRB TuguegaraoLTO Iloilo District OfficeLTO RoxasLTO BaguioRagay District OfficeDaet, Camarines NorteGen. Santos City District OfficeNBI TaftNFA TarlacNFA PampangaNFA Oriental MindoroNFA AntiqueNPS Bukidnon Provincial Prosecutor’s OfficeNPS Las PinasNPS DagupanNPS Camarines Norte Provincial Prosecutor’s OfficeNPS NabunturanNPS MuntinlupaNSO CARNSO Lanao del SurNSO Regional Office IV–B, Oriental MindoroNSO Occidental MindoroNSO AklanNSO DaetNSO Regional Office VIII, TaclobanNSO Regional Office I, San Fernando City, La UnionOWWA San Fernando OWWA TuguegaraoOWWA Regional Welfare Office VOWWA TaclobanPAO ValenzuelaPAO CauayanPAO MalolosPAO Iba PAO GuimbaPAO MacabebePAO BaliuagPAO CalapanPAO LipaPAO GumacaPAO BatangasPAO Calauag QuezonPAO Roxas CityPAO La CarlotaPAO Kalibo AklanPAO BacolodPAO TagbilaranPAO MalaybalayPAO Cagayan De OroPAO IliganPAO Mati District OfficePAO IsulanPAO KidapawanPAO Bayugan CityPAO Las PinasPAO MalabonPAO Central OfficePCSO Tarlac Provincial District OfficePCSO Quezon City Satellite OfficeDigos CityPhilhealth, Regional Office I, Dagupan CitySEC Tarlac Extension OfficeAlaminos CityGoa. Cam SurTabaco CityCalbayogCagayan de Oro City Branch
ExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellent
ExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellentExcellent
AGENCY SERVICE OFFICE
The following service offices were rated Outstanding as they obtained a score of 90-100 but failed in one of the sub-areas of the RCS:
CHED Regional Office IV–APENRO Ilocos NorteCENRO Cebu CityDENR Regional Office IIDSWD Regional Office IIDSWD Region VIII Tacloban Field OfficeDSWD Regional Office, Cagayan de OroDSWD DavaoDagupan CityFDA CHD Region IV–AHLURB LegazpiLBP SindangaLBP PaterosLBP SucatLRA CotabatoNFA Negros Occidental NFA TagbilaranNFA TacurongNFA TagumNFA Misamis OrientalNPS MasbateNPS CalbayogNPS Dahican, MatiNPS PasigNSO Sta. Mesa, ManilaNSO Regional Office IIPAO CandonPAO Pasuquin Ilocos NortePAO BinangonanPAO Legazpi District OfficePAO CatbaloganPAO BoronganPAO Malita Davao del SurPAO KoronadalSEC Cagayan de OroTESDA ARMM Regional Office
CHEDDENRDENRDENRDSWDDSWDDSWDDSWD
DTIFDA
HLURBLBPLBPLBPLRANFANFANFANFANFANPSNPSNPSNPSNSONSOPAOPAOPAOPAOPAOPAOPAOPAOSEC
TESDA
ADJECTIVAL RATING
