AES Eletropaulo in Numbers
description
Transcript of AES Eletropaulo in Numbers
Combating fraud and energy theft: An integrated field force and
management approach
Nirlei Aparecida Ferreira
Newton Augusto Magalhães dos Santos
AES Eletropaulo in NumbersAES Eletropaulo in Numbers
5 , 1 m i l l i o nC u s t o m e r s
2 4M u n i c ip a l i t i e s
3 2 .4 8 0E n e r g y ( G W h /y e a r ) fo r e c a s t 2 0 0 4
4 . 5 2 6 k m 2A r e a
1 6 m i l l i o nP o p u l a t i o n
H ig h l ig h t s
8 , 8 % o f p o p u la t i o n i n B r a z i l
4 1 % o f p o p u la t i o n i n S ã o P a u l o s t a te
0 , 0 5 % o f t h e a r e a i n B r a z i l
1 , 8 3 % o f t h e a r e a i n S ã o P a u l o s t a te
D is t r ib u t io n :
1 1 4 k mU n d e r g r o u n d L in e s
6 .3 3 0 T o w e r s
7 6 0 k m
S u b T r a n s m i s s io n :
O v e r h e a d L in e s
A E S – E le t r o p a u lo N u m b e r s
1 0 % o f t o ta l e le c tr i c e n e r g y c o n s u m p t io n in B r a z i l
1 2 ,2 % o f B r a z i l ’ s G D P (2 0 0 3 )
3 6 ,7 % o f S ã o P a u l o ’s G D P
3 5 % o f c o n s u m p t i o n i n S ã o P a u l o s t a te
1 . 0 0 6 k mU n d e r g r o u n d N e t w o r k1 6 .7 7 2 k mS e c o n d a r y N e t w o r k
2 1 5 t h o u s .D is t r ib u t . T r a n s f o r m e r s
1 , 0 9 m i l l i o nP o le s
1 2 ,7 G V A
2 1 3S u b s t a t io n s
1 8 .1 7 6 k mP r im a r y N e t w o r k
In t a l l e d C a p a c i t y
S t r e e t L ig h t in g 2 5 0 t h o u s .
5 , 1 m i l l i o nC u s t o m e r s
2 4M u n i c ip a l i t i e s
3 2 .4 8 0E n e r g y ( G W h /y e a r ) fo r e c a s t 2 0 0 4
4 . 5 2 6 k m 2A r e a
1 6 m i l l i o nP o p u l a t i o n
H ig h l ig h t s
8 , 8 % o f p o p u la t i o n i n B r a z i l
4 1 % o f p o p u la t i o n i n S ã o P a u l o s t a te
0 , 0 5 % o f t h e a r e a i n B r a z i l
1 , 8 3 % o f t h e a r e a i n S ã o P a u l o s t a te
D is t r ib u t io n :
1 1 4 k mU n d e r g r o u n d L in e s
6 .3 3 0 T o w e r s
7 6 0 k m
S u b T r a n s m i s s io n :
O v e r h e a d L in e s
A E S – E le t r o p a u lo N u m b e r s
1 0 % o f t o ta l e le c tr i c e n e r g y c o n s u m p t io n in B r a z i l
1 2 ,2 % o f B r a z i l ’ s G D P (2 0 0 3 )
3 6 ,7 % o f S ã o P a u l o ’s G D P
3 5 % o f c o n s u m p t i o n i n S ã o P a u l o s t a te
1 . 0 0 6 k mU n d e r g r o u n d N e t w o r k1 6 .7 7 2 k mS e c o n d a r y N e t w o r k
2 1 5 t h o u s .D is t r ib u t . T r a n s f o r m e r s
1 , 0 9 m i l l i o nP o le s
1 2 ,7 G V A
2 1 3S u b s t a t io n s
1 8 .1 7 6 k mP r im a r y N e t w o r k
In t a l l e d C a p a c i t y
S t r e e t L ig h t in g 2 5 0 t h o u s .
1 . 0 0 6 k mU n d e r g r o u n d N e t w o r k1 6 .7 7 2 k mS e c o n d a r y N e t w o r k
2 1 5 t h o u s .D is t r ib u t . T r a n s f o r m e r s
1 , 0 9 m i l l i o nP o le s
1 2 ,7 G V A
2 1 3S u b s t a t io n s
1 8 .1 7 6 k mP r im a r y N e t w o r k
In t a l l e d C a p a c i t y
1 . 0 0 6 k mU n d e r g r o u n d N e t w o r k1 6 .7 7 2 k mS e c o n d a r y N e t w o r k
2 1 5 t h o u s .D is t r ib u t . T r a n s f o r m e r s
1 , 0 9 m i l l i o nP o le s
1 2 ,7 G V A
2 1 3S u b s t a t io n s
1 8 .1 7 6 k mP r im a r y N e t w o r k
In t a l l e d C a p a c i t y
S t r e e t L ig h t in g 2 5 0 t h o u s .
OESTE
SÃO PAULO SUL
CENTRO
ANHEMBI
LESTE
GRANDE ABC
Operational StructureOperational Structure
Pirapora do Bom Jesus
Cajamar
Santana do Parnaiba
Barueri Osasco
CAB
Anhembi
JAN
TSE
DIA
Leste
Centro SCS VGR
Itapevi
EmbuMauáSanto
Ribeirão Pires
Cotia
Itapecerica da Serra
São Bernardo do Campo Embu-GuacuSão Lourenço
Juquitiba
André
da Serra
Oeste
Grande ABC
São Paulo Sul
RGS
14 ETT’s102 delivery points
Electric SystemElectric System
DISTRIBUTION SECUNDARY 127/220
185.000 DISTRIBUTION TRANSFORMS
6 Fraud Dispatch Center
RESIDENTIAL
COMMERCIAL / INDUSTRIAL -MT10.000 CUSTOMERS
DISTRIBUTION PRIMARY CIRCUITS 13.800 V
Substransmission Lines 138.000 V or 88.000 V
ETD
ETC – INDUSTRY IN HV
COSSystem Operation Center
Transmission over 230.000 V.
CODDistribution Operation Center
1.000.000 POLE
140 ETD’s106 ETC’S
USINAS
5.000.000 CONNECTIONS
4 Public Ilumination Dispatch Center
530.000 LIGHT BULBS (SP)
281.000 LIGHT BULBS (ABC E OESTE)1700 PRIMARY CIRCUITS18.700KM GRID
CTEEP
Eletropaulo Operation CenterEletropaulo Operation Center
COS
System Operation Center
CEAC
Customer Attendance Center
COD
Distribution Operation Center
Area: 13.139 m2
Employees: 335
ET 80249
ET 96582
RUA COLÔNIA DA GLORIA
VMA 11CH 60874
RUA TUBARANA
AV. LINS DE VASCONCELOS
EP 2193
FRAUD Illegal Connections
JGL 2
Technical Losses
Energy: 2182 GWh (5,6%)Cost: R$ 195 MM
Energy: 1730 GWh (4,4%)Cost: R$ 600 MM
Energy: 1233 GWh (3,2%)Cost: R$ 430 MM
Total LossesTotal Losses
Energy Loss Evolution (%)Energy Loss Evolution (%)
Eletropaulo Total Losses
5,5% 5,5% 5,5% 5,6% 5,6% 5,6%
3,2%
4,2%
3,2% 3,6%5,8%
7,7% 7,60%
0%
2%
4%
6%
8%
10%
12%
14%
1999 2000 2001 2002 2003 2004
Technical Losses Illegal Connec Fraud / Theft Non Technical Losses
8,7%9,1%
11,3%
13,3% 13,2% 12,3%
Total Losses - LTM
12,26%
12,54%12,41%
12,84%12,84%12,84%
13,09%
12,48%12,67% 12,77%
12,50%
12,23%12,34%
10,0%
10,5%
11,0%
11,5%
12,0%
12,5%
13,0%
13,5%
Dec-0
3
Jan-
04
Feb-
04
Mar
-04
Apr-0
4
May
-04
Jun-
04
Jul-0
4
Aug-0
4
Sep-
04
Oct-0
4
Nov-0
4
Dec-0
4
Energy Loss Evolution (%)Energy Loss Evolution (%)
MAIN MAIN
ACTIONSACTIONS
Loss Reduction Program - 2004Loss Reduction Program - 2004
• Theft and Fraud of Electric Energy;
• Illegal Connections and Minimum Fee;
• Register Errors;
• Reactive Energy Collection.
Loss Reduction ProgramLoss Reduction Program
MWh Recuperado(Resultado Acumulado até Ago 2004)
635.809
Total Recuperado
Main Initiatives 2004
setembro842.758
MWh Recovered
Total Recovered2004 Energy Recovered
2005•320 Crews at Fraud Combat•500000 inspections
Loss Loss ReductionReduction Program – Campaigns Program – Campaigns
DENUNCIATION HOT LINE
Agreement with the Denunciation Hot Line, a phone service by which denunciation on electric energy theft and fraud can, anonimously, be made.
CALL CENTER
Negotiation of Fraud via Call Center, which is one more channel for contact with irregular status customers,and it facilitates the assessment and discussion of debts.
Loss Reduction Program – Other ActionsLoss Reduction Program – Other Actions
LOSSES PER SUBSTATION
Geographic identification of areas with greater potential loss recovery, via control of the energy measured in the Distribution Substations (SEs) secondary and comparison with the amount of billed energy to the respective customers.
INVESTIGATION
Investigation of detected frauds in order to identify and arrest the infractors, restraining future actions of the kind.
Loss Reduction Program – Other ActionsLoss Reduction Program – Other Actions
PARTNERSHIPS
Develop partnerships and agreements with the Public Power and other concessionaires aiming the search for synergies and internal controls improvement.
Loss Reduction Program – Other ActionsLoss Reduction Program – Other Actions
• The Atende CI system allows a corporate management of field inspections, enabling a higher control of the steps of detection, action and collection of the irregularity, increasing the company Losses Program efficiency.
• The integrated management of crews turn the process of fraud combat more efficient once it standardizes the criteria, the methodologies for irregularities identification and the entire detection history record.
ATENDE CI
““Atende CI’ - Loss Reduction ProgramAtende CI’ - Loss Reduction Program
Integration of SystemsIntegration of Systems
New Module ATENDE
Database
Fraud Management / Anomalies = SGFA
Dataware House
InspectionsInspections
HistoryHistory
TOI’s / TCD’sTOI’s / TCD’s
NegociationsNegociations
AnomaliesAnomalies
BillingBilling
RateRate
ScheduleSchedule
CollectionCollection
Oracle
Mainframe
Grade
GPMMeters
SAP
Access
CalculusCenter
ATENDEIrregular
Comsumption
Oracle
INSP
Binary
History of inspectionsReason of cancel inspectionCriiterium ConsumptionAttendanceEtc
DatabaseATENDE System
Operation FlexibilityOperation Flexibility
Any Unit is able to audit areas Any Unit is able to audit areas already inspected with no fraud already inspected with no fraud detected, by just changing the detected, by just changing the radio frequency.radio frequency.
OESTE
ANHEMBI
CENTRO
LESTE
GRANDE ABC
SÃO PAULO
SUL
Audits through cross-inspectionsAudits through cross-inspections
OESTE
ANHEMBI
CENTRO
LESTE
GRANDE ABC
SÃO PAULO
SUL
Reallocation of the Inspections from the Unit that is below Target to help Reallocation of the Inspections from the Unit that is below Target to help neighbor Unitsneighbor Units
Unit exhausted the Unit exhausted the management levelmanagement level
Reallocation carried out Reallocation carried out through Atende Systemthrough Atende System
Central
Operation FlexibilityOperation Flexibility
ANHEMBI
CENTRO
LESTE
GRANDE ABCSÃO
PAULO SUL
OESTE
ANHEMBIANHEMBI
ANHEMBI
CENTROCENTRO
CENTRO
GRANDE ABC
GRANDE ABC
GRANDE ABC
ANHEMBIANHEMBIANHEMBI
CENTROCENTROCENTROCENTRO
GRANDE ABC
GRANDE ABC
GRANDE ABC
The system allows areas unification on the weekends and night shift The system allows areas unification on the weekends and night shift (smaller inspections flow). (smaller inspections flow). It is a 24-hour / seven-day operation.It is a 24-hour / seven-day operation.
Operation FlexibilityOperation Flexibility
InspDW SystemInspDW System - Generation of Suggestions for - Generation of Suggestions for InspectionsInspections
InspDW SystemInspDW System - Generation of Suggestions for - Generation of Suggestions for InspectionsInspections
InspDW SystemInspDW System - Generation of Suggestions for - Generation of Suggestions for InspectionsInspections
Período: Variação (%) Variação (%)Qte. GeradaTotal InspeçãoEm OrdemTOIAnomaliaNão InspecionadaMWhAcertividade (%) TOI Anom TOI Anom TOI Anom TOI Anom TOI Anom TOI Anom TOI Anom TOI Anom
5,2 13,1 5,9 3,5 7,1
319200
161
2.0891.373273124
1
01/Nov à 22/Nov 01/Out à 22/Out
To
tal
Ele
tro
pau
lo
To
tal
Un
idad
e:
xxxxxx
xx 22/nov23/nov01/Out à 22/Out01/Nov à 22/Nov
1716
22/nov23/nov1917161
1
302823113
“on line” Counters
Fraud Management TerminalFraud Management Terminal
Productivity per Electrician, UnitProductivity per Electrician, Unit
Productivity per Crew, UnitProductivity per Crew, Unit
Localization Spans, Repair per RecordLocalization Spans, Repair per Record
Management Fraud Terminal – Graph PictureManagement Fraud Terminal – Graph Picture
Management Fraud Terminal – Graph PictureManagement Fraud Terminal – Graph Picture
Indexes - FraudIndexes - Fraud
Inspection Attendance Time – TAIInspection Attendance Time – TAITIME INTERVAL BETWEEN THE START OF DISPLACEMENT AND THE END OF INSPECTION.
Displacement Time – TDDisplacement Time – TD TIME INTERVAL BETWEEN THE MOMENT OF AUTHORIZATION FOR DISPLACEMENT OF THE INSPECTION CREW THROUGH THE MOMENT OF ARRIVAL AT THE INSPECTION SITE.
Inspection Time – TIInspection Time – TITIME INTERVAL BETWEEN THE ARRIVAL OF CREW AT THE SITE AND END OF INSPECTION.
Time “Non Aggregated” – TNATime “Non Aggregated” – TNATIME INTERVAL BETWEEN THE END OF INSPECTION AND START OF OTHER INSPECTION AND THE TIME OF THE BEGINNING OF THE JOURNEY UP TO THE FIRST DISPLACEMENT AND THE END HOUR OF THE LAST INSPECTION OF THE JOURNEY.
TD
First Inspection
HID = HFHL
TI
TAI = Time of Attendance
Displacement Beginning Hour
Localization Hour
End HourHID = HFHL
TI
TAI = Time of Attendance
Displacement Beginning Hour
Localization Hour
End Hour
Second InspectionTNATNA
TD