Advancing Your People Value: Using KPIs to Prove Return on the People's Investment

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Hubble® is a registered trademark of insightsoftware.com international. © 2015 insightsoftware.com international. All Rights Reserved Using KPIs to prove return on the people investment. Prepared by: Julie Holmes Director of Strategy insightsoftware.com || Hubble Advancing Your “People” Value

Transcript of Advancing Your People Value: Using KPIs to Prove Return on the People's Investment

Page 1: Advancing Your People Value: Using KPIs to Prove Return on the People's Investment

Hubble® is a registered trademark of insightsoftware.com international. © 2015 insightsoftware.com international. All Rights Reserved

Using KPIs to prove return on the people investment.

Prepared by:Julie Holmes Director of Strategyinsightsoftware.com || Hubble

Advancing Your “People” Value

Page 2: Advancing Your People Value: Using KPIs to Prove Return on the People's Investment

Hubble® is a registered trademark of insightsoftware.com international. ©2015 insightsoftware.com international. All Rights Reserved@julie_m_holmes

Hubble® is a registered trademark of insightsoftware.com international. © 2015 insightsoftware.com international. All Rights Reserved

• Be able to identify tactical HR metrics vs strategic HR metrics

• Connect HR to company strategy effectively and CONTRIBUTE to it

• Articulate how HR KPIs tie to company performance

Presentation OverviewManagers and HR teams continue to struggle with the measurements that prove a return on their people and their activities. Historical measures around hours of training, time to hire, employee turnover and more don’t necessarily tie to company performance. This educational session will go beyond the basic metrics of “here’s what we do” to “here’s the value it delivers”. Our HR and Analytics experts will show you what really matters when you measure HR and how you can use that make the case for advancing the people value in an organization.

At the end of this session you will:

Page 3: Advancing Your People Value: Using KPIs to Prove Return on the People's Investment

Hubble ® is a registered trademark of insightsoftware.com international. © 2015 insightsoftware.com international. All Rights Reserved3

http://www.globoforce.com/gfblog/2013/16-hr-metrics-to-track/

HR has lost their voice at the strategy table.

Page 4: Advancing Your People Value: Using KPIs to Prove Return on the People's Investment

Hubble ® is a registered trademark of insightsoftware.com international. © 2015 insightsoftware.com international. All Rights Reserved

The HR FocusFind the Right

EmployeesSupport the Employees

Keep the Right Employees

Advise the Business on People

Page 5: Advancing Your People Value: Using KPIs to Prove Return on the People's Investment

Hubble ® is a registered trademark of insightsoftware.com international. © 2015 insightsoftware.com international. All Rights Reserved

The Keyword is “RIGHT”

RIGHT is not…

All people that have applied or

been hired

All people that have been with

the company forever

All people that have done whatever

Page 6: Advancing Your People Value: Using KPIs to Prove Return on the People's Investment

Hubble ® is a registered trademark of insightsoftware.com international. © 2015 insightsoftware.com international. All Rights Reserved

What is RIGHT? Start with STRATEGY.

What does the company need to accomplish?

Who do they need to get it done?

What skills do they people need for it?

How can we make sure they are the right

people?

Page 7: Advancing Your People Value: Using KPIs to Prove Return on the People's Investment

Hubble ® is a registered trademark of insightsoftware.com international. © 2015 insightsoftware.com international. All Rights Reserved

Operational vs Strategic Metrics

OPERATIONALEfficiency

STRATEGICEffectiveness

Page 8: Advancing Your People Value: Using KPIs to Prove Return on the People's Investment

Hubble ® is a registered trademark of insightsoftware.com international. © 2015 insightsoftware.com international. All Rights Reserved

Operational HR Metric Examples

Page 9: Advancing Your People Value: Using KPIs to Prove Return on the People's Investment

Hubble® is a registered trademark of insightsoftware.com international. ©2015 insightsoftware.com international. All Rights Reserved@julie_m_holmes

Operational HR Metric Examples

HEADCOUNT TURNOVER

Page 10: Advancing Your People Value: Using KPIs to Prove Return on the People's Investment

Hubble® is a registered trademark of insightsoftware.com international. ©2015 insightsoftware.com international. All Rights Reserved@julie_m_holmes

Operational HR Metric Examples

REVENUE PER EMPLOYEE

Page 11: Advancing Your People Value: Using KPIs to Prove Return on the People's Investment

Hubble® is a registered trademark of insightsoftware.com international. ©2015 insightsoftware.com international. All Rights Reserved@julie_m_holmes

Operational HR Metric Examples

EMPLOYEESATISFACTION TIME TO HIRE

Page 12: Advancing Your People Value: Using KPIs to Prove Return on the People's Investment

Hubble® is a registered trademark of insightsoftware.com international. ©2015 insightsoftware.com international. All Rights Reserved@julie_m_holmes

Operational HR Metric Examples

EMPLOYEE CHURN

Page 13: Advancing Your People Value: Using KPIs to Prove Return on the People's Investment

Hubble® is a registered trademark of insightsoftware.com international. ©2015 insightsoftware.com international. All Rights Reserved@julie_m_holmes

Operational HR Metric Examples

TRAINING $ PER EMPLOYEE

Page 14: Advancing Your People Value: Using KPIs to Prove Return on the People's Investment

Hubble ® is a registered trademark of insightsoftware.com international. © 2015 insightsoftware.com international. All Rights Reserved

Strategic HR Metric Examples

Page 15: Advancing Your People Value: Using KPIs to Prove Return on the People's Investment

Hubble® is a registered trademark of insightsoftware.com international. ©2015 insightsoftware.com international. All Rights Reserved@julie_m_holmes

Strategic HR Metric Examples

KEY EMPLOYEE RETENTION

EMPLOYEEENGAGEMENT

Page 16: Advancing Your People Value: Using KPIs to Prove Return on the People's Investment

Hubble® is a registered trademark of insightsoftware.com international. ©2015 insightsoftware.com international. All Rights Reserved@julie_m_holmes

Strategic HR Metric Examples

Employee Advocacy (Before,

During, After)

Candidate Source Yield Ratio

Training ROI (Value)

Quality of New Hires

Resignation Rates by Department

Strength of Company Values

Avg Workforce Age/Retirement

Projections

Team Performance

Metrics

Page 17: Advancing Your People Value: Using KPIs to Prove Return on the People's Investment

Hubble ® is a registered trademark of insightsoftware.com international. © 2015 insightsoftware.com international. All Rights Reserved

A few more things…

Page 18: Advancing Your People Value: Using KPIs to Prove Return on the People's Investment

Hubble ® is a registered trademark of insightsoftware.com international. © 2015 insightsoftware.com international. All Rights Reserved

HR Cross Team Initiatives

Getting Sales (and Other

Depts) to Help HR

HR Providing Consultancy to

Depts

Page 19: Advancing Your People Value: Using KPIs to Prove Return on the People's Investment

Hubble ® is a registered trademark of insightsoftware.com international. © 2015 insightsoftware.com international. All Rights Reserved

Help to SET & OWN Strategy

Sit at the table and

participate!

Ask the challenges & opportunities

Page 20: Advancing Your People Value: Using KPIs to Prove Return on the People's Investment

Hubble® is a registered trademark of insightsoftware.com international. ©2015 insightsoftware.com international. All Rights Reserved@julie_m_holmes

You’re right! This is fascinating!Interested in learning more about getting from Data to Information and Information to Insight?Interested in Hubble? Learn more about Hubble for Business Performance Management. – Visit our website or talk to one of us. www.gohubble.com

Interested in KPIs, Dashboards and stuff?Stop by and give me your email address and I’ll make sure you are invited to our upcoming webinar series. Want to get invited to my TED talk (someday)?Better connect with me on LinkedIn, follow me on Twitter or buy me a drink at the bar. [email protected]

Page 21: Advancing Your People Value: Using KPIs to Prove Return on the People's Investment

Hubble® is a registered trademark of insightsoftware.com international. © 2015 insightsoftware.com international. All Rights Reserved

Prepared by:Julie Holmes Director of Strategyinsightsoftware.com || Hubble

Measuring What Matters: Get It TogetherAligning Everyone to KPIs that Matter