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Scope of Work

INVITATION FOR BID 12-0011C

Government of Puerto Rico

DTOP – Maritime Transportation Authority

Table of Contents

1. Introduction1.1. Definitions1.2. Service Specifications1.3. Service Requirements

2. CATEGORY A. Vessels Refurbishment Services2.1. Vessels Description

3. CATEGORY B - Preventive Maintenance Program and Major Repairs Services3.1. Preventive Maintenance Program Development and Implementation3.2. Maintenance and Vessel repairs Support

4. CATEGORY C. Logistic Management Support Services4.1. Day-to-Day Operational Oversight4.2. Service Disruption and Emergency Circumstances4.3. Computer Systems4.4. Trainings

Appendix A: Vessel list and specifications

Appendix B: Category A Quote Tables

Appendix C. Vessel Condition Surveys

Appendix D. Island Service Schedule, Trips and Passenger Count

Appendix E. Staff Classification

Appendix F. Vessels Certificates of Inspection

Appendix G. Category B Quote Tables

Appendix H. Category C Quote Tables

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1. Introduction

Scope of Work, ATM Operation Support Services

The following document defines the required Puerto Rico Maritime Transportation Authority (ATM for its acronym in Spanish) services as part of the Vessel Refurbishment, Preventive Maintenance and Logistic Management Services Contracts, as well as to define its scope and establish service levels.

ATM operates passenger ferryboat service within the San Juan urbanized area and to two outlying areas. ATM’s ferry operation is divided of two independent segments: Metro service (known as Acuaexpreso) in San Juan Harbor consisting of two short routes that connect Old San Juan with Cataño and Hato Rey and the Island service consisting of seagoing ferries that connect Fajardo, on the eastern coast of the island, with the outlying islands of Vieques and Culebra. The scope of this bid is only for “The Island” service. The Island service operates passenger maritime transportation seven days a week and passenger/ cargo maritime transportation five days per week from Fajardo to Culebra and to Vieques. The ferries operate from Monday to Friday, between 6:30 a.m. and 4:30 p.m.; on Saturdays and Sundays, the service is provided from 7:00 a.m. to 6:00 p.m.

The Island service operational schedule is as follows:

Between Fajardo and Vieques (Monday through Friday) – 4 roundtrips passenger-only ferry and 3 roundtrips passenger-cargo ferry

Between Fajardo and Vieques (Saturday, Sunday, and holiday Monday) – 3 round-trips passen-ger-only ferry

Between Fajardo and Culebra (7 days per week) – 3 roundtrips passenger-only ferry

Between Fajardo and Culebra (Monday, Tuesday, Thursday only) – 2 roundtrips passenger-cargo ferry

Between Fajardo and Culebra (Wednesday and Friday) – 3 roundtrips passenger-cargo ferry.

Appendix D contains total number of trips, detailed schedule, and 2010 estimated number of passenger for the Island service.

The island service has terminals in Fajardo, Culebra and Vieques.

There are two maintenance facilities: Isla Grande in San Juan – main facility Fajardo.

1.1. Definitions:

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Scope of Work (SOW) - Is the definition of the work to be performed under a contract or subcontract in the completion of a project, typically broken out into specific services and tasks.The objectives of this SOW are:

Identify client necessities Define scope of rendered services Provide a framework of reference Reduce conflict areas Provide guidance in case of a dispute Identify expectations in a realistic manner

The Service Categories – All tasks related to the Vessels Refurbishment, Preventive Maintenance and Logistic Management described in this document, hence forth known collectively as The Services.

Service Provider - The person or company that provides a specific service or services. For the purpose of this document, the services are related to Vessels Refurbishment, Preventive Maintenance and Logistic Management Contracts for the Maritime Transportation Authority, and the Service Providers will be the bidder or bidders once the contract is awarded

ATM – The organization to whom goods or services are provided and sold, The Puerto Rico Maritime Transportation Authority (ATM for its acronym in Spanish), a public corporation of the Government of Puerto Rico.

Final Customer – Each person who directly receives the services provided through the client. In this case the Final Customers are the passengers of the Maritime Transportation between Fajardo and the municipality islands of Vieques and Culebra.

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1.2. Services Specifications

The Service Provider will support ATM to guarantee the transportation service continuity, comply with federal and local legislative requirements, increase levels of final customer service satisfaction, and contribute to fulfill ATM’s general objective.

The Service Provider and ATM agree on regular reviews, reports, and meetings (formal and informal), as described per Service Category.

The Service Provider shall ensure that all activities are performed by qualified personnel in accordance with ATM instructions, health, and safety requirements; FTA regulations; USCG standards and regulation; environmental and local authorities’ requirements; and industry best practices.

The Service Provider will maintain a safe environment and working practices to ensure that each Service Category’s requirements are met and that any deviation in the quality of service is immediately identified and corrected.

The Service Provider will be courteous to ATM final customers (the passengers), and will address inquiries in a helpful manner.

1.3. Service Requirements

The Service Provider shall:

Meet or exceed applicable rules, regulations and standards, including all federal regulations re-lated to FTA and USCG. For further detail, please refer to section 6 in IFB document: Federally Required Contract Clauses

Ensure ATM remains in compliance with all legislation and any relevant restrictions and re-quirements related to the delivery of services, including federal regulations established by FTA and USCG.

Provide a single onsite point of contact. This single point of contact shall manage all aspects of Service Provider’s staff supervision and will coordinate with ATM Management. The onsite point of contact shall take responsibility for all onsite activities associated with the execution of this contract, proactively serving as liaison with ATM staff to ensure customer satisfaction and compliance with service requirements. Service Provider and ATM Management must agree on the selection of this candidate (Resume required).

Service Provider will support ATM in ensuring continuity of the maritime transportation service (cargo and passengers) between Fajardo, Vieques, and Culebra.

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Ensure an effective transition from service provision at contract expiration. The Service Provider shall be required to provide an adequate Exit Plan acceptable to ATM Management within sixty (60) days of the contract execution.

When applicable, the service provider shall provide, operate, and maintain the assigned equip-ment and systems to facilitate service delivery and related data requirements. Refer to each Service Category for applicability.

Deliver required reports to ATM Management from the effective date of the contract up to the term of the contract. ATM requires reporting to be responsive, effective, and flexible to allow for changes as needed and support the governance structure put in place to manage the con-tract and any subsequent changes thereof. These will consist of monthly reviews that may in -clude, but are not limited to, the following:

oKey Performance Indicators (KPI’s)

oQuality Audits

o Financial Review

o Staff attendance, disciplinary / performance issues

o Training

oAreas of opportunity and continuous improvement

Establish and agree with ATM Management procedures to respond to extraordinary requests after operating hours. Service Provider will be responsible for responding to such requests and inform ATM Management.

Service Provider shall develop and keep up to date a Business Continuity and Disaster Recovery Plan that sets out how the Service Provider will respond to an incident or emergency to ensure service continuity. ATM needs to approve such plan.

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2. CATEGORY A. Vessels Refurbishment Services

ATM Island Service has a fleet of 10 Vessels (list in Appendix A) to be refurbished as part of this contract.

All parts, pieces of equipment or systems required for the adequate refurbishment of the vessels shall be purchased by the Service Provider and installed on the vessel in working condition.

In all cases, on all drawings, and for all work in the specifications; Service Provider is responsible for di-mensions and quantities of structural and nonstructural items of each vessel. The Service Provider will be responsible for verification of all elements.

All materials provided by the Service Provider shall be of commercial quality; suitable for marine environment; and shall conform to American Society of Testing Materials, American Bureau of Shipping, FTA requirements, and US Coast Guard Code of Federal Regulations requirements, unless otherwise specified herein. All materials shall be free from imperfections of manufacture and from defects, which adversely affect appearance or serviceability.

All material, machinery, equipment, pieces and/or parts specified herein and installed in the vessels shall be suitable for the marine service intended.

Whenever specifications are not in agreement with the provided drawings, it is the responsibility of the Service Provider to notify ATM in writing that such a disagreement does exist and request resolution of same.

Errors and OmissionsIn the event that there are found to be errors or omissions in the specifications or in the Surveys of Condition (Appendix C) that would have an adverse affect upon the completion of this Contract and/or delivery to ATM that are complete, functional, and seaworthy, the Service Provider shall point out such errors or omissions in its bid package. Minor design errors or omissions shall be addressed by the Service Provider in the normal course of the Contract performance and in compliance with the Contract requirements to use Good Shipbuilding Practices and, at the conclusion of the Contract, to deliver to ATM a seaworthy, fully operational vessel which can immediately enter its intended commercial service.

Change OrdersMajor design errors, omissions, or modifications shall be resolved by Change Orders. Change Orders must be submitted in writing and may be required by either the Service Provider or ATM. This request shall clearly state the scope of work and the reason for the Change Order. A Request for a Change Order generated by the Service Provider shall also state any effect this change will have on the Contract Schedule, other elements of the contract work progress, and the cost of the Change Order.

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A written response within 48 hours is required. A Change Order may be negotiated; and, if agreed to, both parties shall sign off on the Change as negotiated.It is the Service Provider’s responsibility to accurately assess all direct and indirect costs (including but not limited to all taxes, customs fees, shipping, special charges, et cetera) of ALL change orders whether generated by the Service Provider or ATM. A Change Order signed by both parties becomes a part of the Contract and subject to the full extent the Contract language. Any effect that a Change Order has upon the performance of the Contract must be clearly stated in writing and signed off by both parties prior to the commencement of Change Order work.

Service Provider shall prepare, maintain, and regularly provide to ATM Management on the 10th day of each month or immediately upon request; records and data relative to vessel, and equipment indicating all warranty work, and repairs performed on each vessel. All such records and reports shall be prepared and maintained in such a manner so as to fulfill any applicable state or federal requirements, as well as any needs of ATM to enable it to accurately evaluate maintenance performance and the operating expense associated with vessels, facilities, and equipment.

2.1 Vessels Description

The following is a brief description of each Vessel and its condition, Appendix C.1 through C.10 contain each Vessel Detailed Condition Survey with descriptions and pictures, as conducted by a third party.

Maritime Vessel AtlantisD1063840, 290 Passengers, Built: 1998, LOA: 80 FT., NET/GR Ton: 66/98, Hull: Aluminum, Propulsion/Gears: Caterpillar (2) 3412/ZF.

Vessel in bad condition with major maintenance work to be accomplished. Exhaust system need 50% replacement at Engine Room. Modification of exhaust system of inboard engines is required to avoid sharp turns at turbo

connections. Excessive wet exhaust heating condition at Engine Room after bulkhead penetrations due to

improper cooling water distribution. Engine Room force air ventilation fans overhaul is needed for optimum performance condition

required to maintain lower operation temperatures. Engine Room overall deterioration is evident and needs immediate attention.

Maritime Vessel CaribeñaD1153441, 272 Passengers, Built: 2004, LOA 80 FT., NET/GR Ton. 64/95, Hull: Aluminum, Propulsion/Gears: Detroit Diesel (2) 12 MTU 2000/Twin Disc.

Vessel in good condition with a lot of maintenance work to be accomplished. Dry Docking may be needed for underwater propulsion system repairs since vibration

problems are present at Port Side Propulsion Tail shaft.

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Tail shaft lateral movements are visible at packing area with vibration at rudder quadrant at low revolutions. Look like rudder cutlass bearing at rudder post has to be replaced and alignment of main engine will be required.

Upper deck seats are been renew. Windows water leaks through passenger and pilot house. Vessel in good overall conditions.

Maritime Vessel Cayo BlancoD1222191, 600 Passengers, Built: 2009, LOA: 150 FT, NET/GR Ton: 76/98, Hull: Aluminum, Propulsion/Gear: 12VMTU 4000/Twin Disc

Vessel in excellent condition with just minor maintenance work to be accomplished. Dry Docking may be needed for underwater propulsion system repairs since vibration

problems are present when running at low and high speeds.

Maritime Vessel Culebra IID10411850, Cargo & 523 Passengers, Built: 1996LOA: 150, NET/GR Ton: 61/90, Hull: Aluminum, Propulsion/Gear: Detroit Diesel (4 ) 16V92 TI/Twin Disc

Vessel in bad condition with a lot maintenance work. Dry docking work to be accomplish:

o Haul in/outo Blocks set upo Lay dayso Hull scrapeo Hull press washo Hull sand blastingo Hull epoxy paint system applicationo Name and draft markso Propulsion system removal and reinstallo Rudder removal and reinstallo Propulsion cutlass bearings renewalo Rudders cutlass bearings, carrier bearings, and packing to be renewo Propellers repair, re pitch, and balanceo Top sides press wash and paintingo Antifouling paint system applicationo Sea valves open for inspection and reinstallo Zinc anodes removal and renewal

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Maritime Vessel Fajardo IID1047275, 272Passangers, Built: 1996, LOA: 95 FT., NET/GR Ton: 64/94, Hull: Aluminum, Propulsion/Gear: Detroit (2) 16V92TI, 1100HP / Twin Disc, Propellers: Michigan Dyna-Quad.

Vessel in excellent condition with just minor maintenance work to be accomplished. Steering system reliability and design analysis is highly recommended due to past experience

and actual system configuration. Rudders hydraulic cylinder height related to steering quadrant position to be corrected. Vessel in excellent overall conditions.

Maritime Vessel Vieques IID1041579, 695 Passengers, Built: 1996, LOA: 150 FT., NET/GR Ton: 61/90, Hull: Aluminum, Propulsion/Gear: Detroit Diesel (4) 16V92TI / Twin Disc, Propellers: Michigan Dyna-quad, 42” x 44”.

Vessel in excellent condition with just minor maintenance work to be accomplished. Underwater cleaning is recommended to increase speed and fuel efficiency. Vessel in excellent conditions.

Maritime Vessel Cayo LargoD1212869, Cargo & 300 Passengers, Built: 2008, LOA: 133, NET/GR Ton: 65/96, Hull: Steel, Propulsion/Gear: Detroit Diesel (4 ) 12VMTU 4000/Twin Disc.

Vessel in good condition with some maintenance work to be accomplished. Steering system oil overflow is been a continuous problem on this vessel. Review existing

design to determine problem and correct to optimum operating conditions. Under water propulsion system inspection will be required.

Maritime Vessel Cayo NorteD1033227, Cargo & 205 Passengers, Built: 1995, LOA: 150, NET/GR Ton: 57/83, Hull: Steel, Propulsion/Gear: Detroit Diesel (4 ) 12V92 TI/Twin Disc.

Vessel in bad condition with a lot maintenance work and hull repairs to be accomplished. Audio gauging of underwater hull will be required prior any steel repairs to determine overall

conditions. Major repairs to be accomplish and a good repair cost analysis is highly recommended.

Dry docking work to be accomplish: o Haul in/outo Blocks set upo Lay dayso Hull scrapeo Hull press washo Hull sand blastingo Hull epoxy paint system applicationo Name and draft markso Propulsion system removal and reinstallo Rudder removal and reinstall

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o Propulsion cutlass bearings renewalo Rudders cutlass bearings, carrier bearings, and water seals renewalo Propellers repair, re pitch, and balanceo Top sides press wash and paintingo Antifouling paint system applicationo Sea valves open for inspection and reinstallo Zinc anodes removal and renewal

Maritime Vessel IsleñoD115743, Cargo & 205 Passengers, Built: 2004, LOA: 116 FT, NET/GR Ton: 67/99, Hull: Steel Propulsion/Gear: Detroit Diesel (4) 12V92/Twin Disc.

Vessel in good condition with a lot of maintenance work to be accomplished. Packing Box and Intermediate Tailshafts needs immediate attention where opening of split

intermediate bearings is highly recommended. Properly maintain with high quality water resistance grease.

Excessive Main Engines and Reduction Gears oil leaks throughout Engine Room bilges must have to correct. Oil waste accumulation at Engine Room provides a fire hazard not allowed.

Exhaust System to be open for further inspections and Mufflers compartment ventilate and certification for safe entry is required.

Maritime Vessel Santa MariaD965333, Cargo & 149 Passengers, Built: 1990, LOA: 136 FT., NET/GR Ton: 49/72, Hull: Steel, Propulsion/Gear: Detroit Diesel 12V92TI (4)/Twin Disc.

Vessel in bad condition with a lot maintenance work and hull repairs to be accomplished. Dry docking inspection completed with a lot of afloat repairs to be done including Main Deck

steel repairs, mufflers renewal, engines alignment, machinery testing, and sea trials. Audio gauging report presented hull in extraordinary good conditions; therefore, rehabilitation

is recommended. Major repairs recommended to will bring vessel back to optimum condition.

Service Category QuoteService Provider shall present its proposal for Vessels Refurbishment by providing a price quote using Appendix B. Price shall be an all inclusive (labor, materials, supplies, taxes, warranties, among others) unit price that includes installation. Using Condition Surveys (Appendix C.1 through C.10), Service Provider may recommend a high level Project Plan.

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3. CATEGORY B - Preventive Maintenance and Repairs

At the moment of the contract, ATM has limited capacity in terms of skilled resources, facilities and spare parts to provide preventive maintenance and some repairs to guarantee the proper operation of the specified vessels. For the purposes of this Contract, all periodic activities performed on the vessels’ machinery and mechanical parts to guarantee their proper operation are considered Preventive Maintenance. This category is divided in: Preventive Maintenance Program Development and Implementation, and Maintenance and vessel repairs support.

3.1 Preventive Maintenance Program Development and Implementation

Service Provider shall provide support to ATM in the development and implementation of a Preven-tive Maintenance Program; the ideal preventive maintenance program would prevent all equipment failure before it occurs.

Service Provider shall maintain constant verbal communication with ATM Management regarding project progress including a formal by-weekly Project Update meeting. For such meetings, Service Provider shall develop meeting agendas and minutes as part of the project documentation.

Service Provider shall present written reports (including meeting minutes) for each major project mile-stone resulting in the Closing Report.

For the Preventive Maintenance Program, Service Provider shall consider the following: 1. Define - Definition of preventive maintenance shall include scheduled inspections, lubrication, oil

change, repair of minor defects, and related activities resulting from normal service.

2. Schedule - implement a formalized preventive maintenance program for all vessels and equipment in conformance with Original Equipment Manufacture’s (“OEM”) preventive maintenance schedules and any additional maintenance schedule required by ATM. At a minimum, Preventive Maintenance Program shall adhere to the OEM’s preventive maintenance schedules and standards of the industry and shall be sufficient so as not to invalidate or lessen warranty coverage of any vessel or associated equipment.

3. Documentation – The developed Preventive Maintenance Program should be well documented including, but not limited to:o Procedure - The Preventive Maintenance Program shall be provided to ATM Management in

writing as a formal and official document. This document shall include all maintenance forms and explain roles and responsibility for all ATM staff.

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o Maintenance Record - Have a means of indicating the types of inspection, maintenance, and lubrication operations performed on each vessel and equipment and the dates or hours when these operations are completed.

o Service Request Documentation - Implement, use and maintain an effective system of reporting service requests and repair status. This system shall include but not be limited to written and electronic reports.

4. Hazards – Identify maintenance hazards likely to be encountered during the maintenance activity and address them accordingly: safety, health, and ergonomic hazards.

5. Training – Every ATM employee needs to be trained in the program with clear understanding of roles and responsibilities.

6. Parts Inventory, Supplies and Materials - Establish and maintain an ongoing spare parts inventory sufficient to minimize service down-time. Purchasing, stocking, and supplying consumable materi-als and parts required for vessel, terminal use, and maintenance.

7. Maintenance Staff - Identify opportunity areas on ATM staff technical skills and capabilities to perform a proper preventive maintenance, develop and present to ATM training plan that covers all gaps identified and deliver the training with qualified resources within Client’s

Note: Software is not part of the scope of this service.

3.2 Maintenance and vessel repairs support

Service Provider shall support ATM in maintenance activities, as described below. Service Provider shall not perform maintenance services or vessel repairs on its own, unless specifically asked by ATM Management. Preventive Maintenance and repairs services will be provided for the vessels listed in Appendix A.

Service Provider is responsible for notifying ATM immediately of any maintenance safety violations for corrections.

Service Provider shall adjust the work schedules of its employees as necessary to meet all scheduled services and complete preventive maintenance or repair activities accordingly.

Service Provider shall provide technical training of maintenance personnel necessary to ensure a high and consistent level, thorough knowledge in the maintenance and repair of ATM vessels, facilities, and equipment used in the ferry service.

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All materials provided by the Service Provider shall be of commercial quality; suitable for marine environment; and shall conform to American Society of Testing Materials, American Bureau of Shipping, FTA requirements, and US Coast Guard Code of Federal Regulations requirements, unless otherwise specified herein. All materials shall be free from imperfections of manufacture and from defects, which adversely affect appearance or serviceability.

Workmanship shall be first-class in all respects. All material, machinery, equipment, pieces and/or parts specified herein and installed in the vessels shall be suitable for the marine service intended.

All parts, pieces of equipment or systems required for the maintenance or repair of vessels shall be purchased by the Service Provider and installed on the vessel in working condition or if used ATM in-ventory, replace same.

Service Provider shall maintain records of the date and type of all preventative maintenance, repairs, and services performed and submit this documentation to ATM Management on the 10th day of each month. Service Provider shall be required to inspect and log with regard to safety, function, and appearance of the vessel prior to getting underway each day of service or for each service. Service Provider shall be required to provide such logs and documentation of vessels (inspection of systems, interior and exterior of vessel, and cleaning of vessels) to ATM Management and regulatory agencies upon request.

Service Provider shall prepare, maintain, and regularly provide to ATM Management on the 10th day of each month or immediately upon request; records and data relative to vessel, facilities, and equipment indicating all warranty work, preventive maintenance, and repairs performed on each vessel. All such records and reports shall be prepared and maintained in such a manner so as to fulfill any applicable state or federal requirements, as well as any needs of ATM to enable it to accurately evaluate maintenance performance and the operating expense associated with vessels, facilities, and equipment. Service Provider shall prepare maintenance records and reports in a form, and submit them to ATM Management according to a schedule. Such records and reports shall include, but are not limited to the following:

a) Service Reports identifying date and time, problem, and hours of equipment.

b) Repair orders for all maintenance inspections, warranty repairs, and other vessel repairs includ-ing materials, parts, and labor consumed.

c) Oil/coolant analysis reports.

d) Monthly summary listing each vessel machinery hours, hours since last preventive maintenance inspection, type of preventive maintenance inspections conducted during the monthly period, vessel fuel and lubricants consumption, date of last oil analysis, service calls, and vessel year-to-date total hours.

e) Vessel monthly and year-to-date fuel, lube oil and any other supply consumption.

f) Vessel fiscal monthly and year-to-date maintenance cost and cost per hour.

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g) Summary of maintenance problems, particularly components with high incidences of in-service failures and steps taken or recommendations to reduce such problems and in-service failures.

h) All parts, materials, and supplies used on all vessels, facilities, and equipment shall meet or ex-ceed original equipment manufacturers specifications and requirements.

Service Provider’s staff shall have all certifications and trainings required. Evidence of such certifications and training must be available to ATM who can review at least once a year.

All required tools, equipment and materials necessary to perform maintenance or repair activities must be provided by Service Provider.

3.2.1 Types of Service Requests

In order to establish Service Level Agreements, a table has been created to define the Types of Service Request in accordance to its severity. It is ATM’s responsibility, upon service request, to assign the type of request in accordance to the following definitions:

Type 1 .- Vital RepairsVital repair will be defined as all actions required to solve a problem which potentially represents an imminent life threatening situation.

Type 2.- Urgent RepairsAn urgent repair is the action required to solve a problem or damage which endangers the continuity of the maritime transportation service, or could represent considerable material loss on the vessels, or a threat towards the health of the employees or service users.

Type 3.- Routine RepairsRepairs that are necessary to guarantee the correct function of the vessels, meanwhile does not represent material loss or an immediate risk to the health of users.

Type 4.- MaintenanceRefer to preventive maintenance that cannot be performed by ATM personnel.

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In accordance to high quality standards of similar services provided in the market, the following table defines response times per type of service:

Response Times per Type of Service

Types of Repair Response Time

(should not exceed)Type 1 Vital Repairs 1 hrType 2 Urgent Repairs Same dayType 3 Routine Repairs 72 hrsType 4 Maintenance As needed

Response Time refers to the time in which the Service Provider presents to the Facilities where the service is required to begin to work and will depend on the assigned type of the request. This is not the same as Conclusion Time (the time it will take to finalize the repair and will depend on its complexity).

Service Category QuoteService Provider shall present its proposal for Preventive Maintenance and Repairs by providing a price quote using Appendix G. Price shall be an all inclusive (labor, materials, supplies, taxes, warranties, among others) unit price that includes installation. Service Provider may recommend a conclusion time for each service.

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4. CATEGORY C. Logistic Management Support Services

Logistic Management Services are defined as an overall oversight and assist in the implementation of recommendations for the Maritime Transportation Authority of Puerto Rico (ATM for its acronym in Spanish) operation. Service Provider will support ATM in ensuring continuity of the maritime trans-portation service (cargo and passengers) between Fajardo, Vieques, and Culebra. For this purposes, services are divided into: Day-to-day Operational Oversight, Service Disruption and Emergency Cir-cumstances Support, Computer Systems and Trainings.

For this Service Category, Service Provider shall develop a Detail Project Plan to be discussed with ATM Management explaining milestones, tasks, resources, and timeframe within 10 days of contract execution.

Service Provider shall maintain constant verbal communication with ATM Management regarding project progress including a formal by-weekly Project Update meeting. For such meetings, Service Provider shall develop meeting agendas and minutes as part of the project documentation.

Service Provider shall present written reports (including meeting minutes) for each major project mile-stone resulting in the Closing Report.

4.1 Day-to-Day Operational Oversight

Service Provider shall assess the operations including sections or departments such as, but not limited to, Human Resources, Finance, Procurement, Port operations, Information technology.

Service Provider shall coach and mentor ATM personnel as an on-the-job training as development to-wards performing a world-class maritime transportation service.

Service Provider shall make improvement recommendations based on industry best practices. Service Provider recommendations’ may be in the order of, but not limited to, personnel training, process modifications, equipment replacement or acquisition, procedure implementations or modifications, structure changes, among others.

Service Provider shall ensure recommendations are in compliance with all federal, state, and local laws and ordinances addressing the operation, safety, security, licensing, and certification require-ments associated with the Fajardo, Vieques, and Culebra maritime transportation operation.

Service Provider shall develop an implementation plan for ATM approved recommendations and pro-vide support towards implementation.

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Service Provider shall consider, among others, the following areas within scope: General Areas

o Customer Service – Public serviceo Information delivery and communication to passengerso Marketingo Reportingo Inspections and Control Programso Metricso Procedureso Compliance with applicable laws and regulationso Security Programo Environmental, Health and Safety Programs

Equipment and toolso Inventory Managemento Maintenance

Facilitieso Cleaning and Maintenance

Vessel Operationo Scheduleo Licensing and permitso Cleaning and maintenanceo Repairs

Terminal Operationo Ticketing and fare collection processo Boarding Process (passengers and cargo)

Personnel Managemento Organization Structureo Crewmembers’ skills and competencieso Supervisory skillso Employees Manualo Performance Managemento Adequacy of resources

4.2 Service Disruption and Emergency Circumstances

In the event of a maritime transportation service disruption and/or emergency, Service Provider shall support ATM operations by:

1. Providing critical staff, according to ATM’s classifications (skills requirements and competen-cies), as required by ATM management. Service Provider may identify local or foreign private

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suppliers that could provide these resources and establish agreements/contracts with them in order to have the resources available when needed. Service Provider shall coordinate deploy-ment of such resources. Attachment E contains general descriptions of some key staff mem-bers.

2. Identifying backup vessels (cargo and passengers), documented and certified by the USCG, to mitigate the eventuality of a major breakdown of any current vessel. Service Provider may e s-tablish agreements/contracts with private backup vessels’ owners to supply such equipment.

The parties mutually acknowledge that Service Provider’s ability to provide service under these cir-cumstances will be impacted by the condition and availability of serviceable docks, fuel, weather con-ditions, and other uncontrollable circumstances.

In addition, Service Provider is required to support ATM in the creation of its own Business Continuity and Disaster Recovery Plans in order to align its execution with the required guidelines.

4.3 Computer Systems

At the time of the Contract, ATM has the need for a complete Information Systems reengineering.

ATM’s current state is isolated legacy information systems running on MS Windows - Intel based technology with poor performance and functionality and with no integration between them.

ATM is looking to have a complete automated operation with the ability to integrate internal and external management information across the entire operation, embracing finance / accounting, ticketing and passenger control, vessels maintenance, payroll, customer service, etc.

4.3.1 Computer Systems architectureService provider shall perform an assessment on existing infrastructure and present to ATM rec-ommendations on upgrade and or replacement on, but not limited to, the following equipment:

- Personal Computers- Servers- Communications hardware (switches, routers, etc)- Back Up system- Thermal printers (ticket printers)- Other peripherals

Service Provider shall perform an assessment on existing application software system and present to ATM recommendations on changes or replacements:

- Finance system- Ticketing and Port operation system

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- Human Resources system- SQL Database- Reporting capabilities

Service Provider shall perform an assessment on ATM’s unfulfilled Information Systems needs, and in conjunction with points a) and b) present to ATM a composite proposal which must include at least:

1. New Information Systems Architecture Design2. List and specification of new hardware to incorporate3. List and specification of new software to incorporate

Service Provider shall focus on obtaining the best cost / performance relationship, it is on ATM’s best interest to make the most out of the existing investment in Information Technology, including existing applications.

4.3.2 Computerized Maintenance Management System (CMMS)

Based on the established Preventive Maintenance Program as establish in Category B, Service Provider shall implement a CMMS for ATM that:

Details condition of vessels and maintains track of repairs and maintenances

Schedules jobs, assigns personnel, reserves materials, records costs, and tracks relevant information such as the cause of the problem (if any), downtime involved (if any), and recommendations for future action.

Schedules preventive maintenance automatically based on maintenance plans and/or meter readings. Has the capability to rescheduling preventive maintenance tasks in case of breakdowns.

Has the capability of generating and controlling service requests or work orders.

Maintains list of equipment and materials required for preventive maintenance activities

Maintains details of repairs completed and repairs “to do”

Monitors and tracks tasks performance based on cost and use of resources.

Administers inventory: Management of spare parts, tools, and other materials including the reservation of materials for particular jobs, recording where materials are stored, determining when more materials should be purchased, tracking shipment receipts, and taking inventory.

Produces status reports and documents giving details or summaries of maintenance activities.

Is structured for a local area network or wide area network, providing access capabilities to multiple clients while providing record locking routines to prevent loss of information by simultaneous updates

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Provides a complete system administration function for development of user accounts, and provide user password protection.

Has multiple levels of security must be available that provide for read-only access, read-write access, and update access.

Supports multiple simultaneous users.

Has a context-sensitive help selection that can be accessed from any screen, and displays help related to the screen in use.

Is capable of producing a variety of reports and support ad-hoc queries such as:o Open Work Orderso Scheduled Maintenanceo Service/Repair History reporto Projected Manpower commitmentso Project Parts/Materials commitments

Service Provider shall specify the amount of training recommended for each level of user. Typical users would be administrators, office data entry, field data entry, etc. Training must include hands-on practice along with helpful training materials.

Service Provider shall include a comprehensive user’s manual for each user/site license docu-menting all operations of the system. Manuals must include sample reports, screen illustrations and instructions, and example problems.

Service Provider shall offer an Annual Service and Maintenance Agreement offering ongoing sup-port and future upgrades. Explain how the standard CMMS Service and Maintenance Agreement is structured.

Service Provider shall provide project management services to ensure the project is completed in a professional manner, software installation is installed on time and on schedule, and data conver-sion is completed, accurate, and installed on time and on schedule.

4.3.3 Systems Integration

Service Provider shall specifically outline how all information systems would be integrated and directly affect the General Ledger.

Integration design shall include an estimated on software development hours, cost per hour and technology to be used (program language, OS, etc) in the case of a tailored solution, or technical specifications in case of an Enterprise Resource Planning (ERP) type of proposal.

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4.4 Trainings

Service Provider shall train staff in the following areas:

A- Safety and Security:1. Occupational health and safety2. Confined Spaces3. Ladders and scaffolds4. Welding and cutting5. Slips and falls 6. Risk communication7. Equipment handling 8. Motorized equipment

B- Welding certification:1. Aluminum2. Low alloy3. Stainless steel4. Carbon steel

Service Category QuoteService Provider shall present its proposal for Logistic Management Services by providing a price quote using Appendix H. Prices in this category are per service requirements but they each need to be all inclusive. Service Provider may recommend a conclusion time for each type of service.

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Appendix A: Vessel list and specifications

Item Vessels Ship Type Year Built

ManufacturerTonnage

Draft/ Length

Material Engine Engine Series

Net Gross

1. Atlantis Passenger 1998 Gulf Craft, Inc. 66 98 10/93.9 Aluminum Caterpillar 334122. Caribeña Passenger 2004 Blount Boats 82 191 10/89.5 Aluminum MTU 20003. Culebra II Passenger 1996 Breaux’s Bay Craft 61 0 12/126.9 Aluminum Detroit Diesel 12V924. Fajardo II Passenger 1996 Breaux’s Bay Craft 64 94 10/86.9 Aluminum Detroit Diesel 12V925. Vieques II Passenger 1996 Breaux’s Bay Craft 61 90 12/126.9 Aluminum Detroit Diesel 12V926. Cayo Blanco Passenger 2009 Conrad Shipyards 63 93 13/145.8 Aluminum MTU 40007. Cayo Largo Pass./Ferry 2008 Blount Boats 65 96 12/162 Steel MTU 40008. Cayo Norte Pass./Ferry 1995 Blount Boats 57 83 12/138.2 Steel Detroit Diesel 12V929. Isleño Pass./Ferry 2004 Blount Boats 67 99 12/138.2 Steel MTU 2000

10. Santa María Pass./Ferry 1990 Blout Boats 49 72 7/136.3 Steel Detroit Diesel 12V92


Appendix B: Category A Quote

Vessel Refurbishment parts and materials

Table B.1 - Material ScheduleComponent(s) Material(s) Unit Price Price ($)Piping, seachest to isolation valve & overboard hull penetration

ASTM B221 5086, 5083, 5456-H111 or H112 Sch80 pipe and flanges Per/Lineal Foot

Piping, all otherASTM B466 90/10 CuNi class 200 w/ CuNi ANSIB16.5 150# flanges

Per/Lineal Foot

ValvesDuctile Iron Body (Nylon 11 coated) withaluminum/bronze disk, 316SS stem, with Buna seat

Per Unit - Accord-ing to Application & Diameter

StrainersMILLER-LEAMAN 90/10 CuNiwith 6” CuNi basket strainers (6” in and out)

Per/Unit

HosesSAE J1527 – USCG approved type B2

Per Lineal Foot & Diameter

Hose connections Barbed or weld bead on pipe Per Unit

FoundationsASTM B928 5083, 5086, 5456-H116 or H321 Plate,6061 Extrusions

Per Lbs

Table B.2 - Material ScheduleComponent(s) Material(s) Unit Price Price ($)Dry Exhaust Pipe ASTM A269 Grade 316 SST Per/lbs

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Dry Exhaust Flex Sections MTU Provided Per Unit Diameter Dry Exhaust Flanges ASTM A321 or A269 Grade 316L SST Per Unit Diameter Dry Exhaust Supports ASTM A321 or A269 Grade 316L SST Per/Lbs

Water Jacketed Exhaust Pipe ASTM A321 or A269 Grade 316L SSTPer Unit /Diame-ter

Water Jacketed ExhaustFlanges ASTM A321 or A269 Grade 316L SST Per Unit/Diameter

MufflersWet: Marine Exhaust SystemsThinline Super S60-4000Dry: COWL or equal

Per Unit/Diameter

Wet Exhaust HoseBellows

Blue Silicon High Temperature Marine ExhaustHose Bellows, Trident Marine 274V series, orequal.

Per Unit/Diameter

Wet Exhaust Hose

Blue Silicon High Temperature Marine ExhaustHose, Trident Marine 202V series, or equal.

Per Unit/Diameter

Wet Exhaust Pipe FRP Marine Exhaust Tube or 316L SST Per Unit/Diameter

Wet Exhaust Supports

ASTM B928 5083, 5086, 5456-H116 or H321Plate, ASTM B221 6061-T6, 5086, 5083, 5456-H111 or H112 Extrusions

Per Unit/Diameter Per Fabrocation Per Pound

Side Shell PenetrationASTM B221 5086, 5083, 5456-H111 or H112Extrusions

Per Fabrication and Diameter

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Table B.3 - Material ScheduleComponent(s) Material(s) Unit Price Price ($)

Plate ≥ ⅛” ASTM B928 5083, 5086, 5456-H116 or H321 Per Lbs

Plate < ⅛”ASTM B928 5083, 5086, 5456-H116 or H321, or 5052 of SAE AMS-QQ-A-250/8

Per Lbs

Extrusions ASTM B221 6061-T6, 5086, 5083,5456-H111 or H112 Per Lbs/Application

Table B.4 - Material Schedule

Component(s) Material(s) Unit PricePrice

($)Piping & fittings Carbon steel Per Lineal / FT. & Dia Hoses SAE J1942 -F for fuel & lube oil service Per Lineal / FT. , Dia & Application Hose End Fittings Straight 37º Female JIC steel Per Unit, Aplication

Foundations ASTM B928 5083, 5086, 5456-H116 or H321 Plate, 6061 Extrusions Per Unit / Or Fabrication Per Lbs.

Table B.5 - Material Schedule

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Component(s) Material(s) Unit Price Price

($)Fittings, Aluminum 6061-T6 Per Unit Fittings, CRES A269 Grade 316 SST SWAGELOK or equal Per Unit Pipe, fittings and flanges non-welded A269 Grade 316 SST Per Lineal Foot / Diameter

Pipe, fittings and flanges welded A269 Grade 316L SST Per Lineal Foot / And Diameter

Hoses SAE J1942 -F for fuel & lube oil service per Lineal Foot / And Diameter

Hose End Fittings Straight 37º Female JIC SAE J1475 316 SST Per Unit

Filters, Generator RACOR Model 75/900 Per Unit and Model Valves Ball Type Full Port, 316 SST Per Unit Application & Diameter

FoundationsASTM B928 5083, 5086, 5456-H116 or H321 Plate, ASTM B221 6061-T6, 5086, 5083, 5456- H111 or H112 Extrusions

Per Lbs / Or Fabrication

FO System Pumps/Filters

MTU provided filter/coalesce & pumps KFWA2-main, MTU Drawing X0037125 Per Unit

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Appendix C. Vessel Condition Surveys

Included in separate files:

Sow Appendix C.1 Atlantis CS.pdf

Sow Appendix C.2 Caribena CS.pdf

Sow Appendix C.3 Cayo Blanco CS.pdf

Sow Appendix C.4 Culebra II CS.pdf

Sow Appendix C.5 Fajardo II CS.pdf

Sow Appendix C.6 Vieques II CS.pdf

Sow Appendix C.7 Cayo Largo CS.pdf

Sow Appendix C.8 Cayo Norte CS.pdf

Sow Appendix C.9 Isleno CS.pdf

Sow Appendix C.10 Santa Maria CS.pdf

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Appendix D. Island Service Schedule

Service Rute Monday Tuesday Wednesday Thursday Friday Saturday Sunday Holydays

Passengers

Fajardo – Vieques

9:30 AM 9:30 AM 9:30 AM 9:30 AM 9:30 AM 9:00 AM 9:00 AM 9:00 AM1:00 PM 1:00 PM 1:00 PM 1:00 PM 1:00 PM 3:00 PM 3:00 PM 3:00 PM4:30 PM 4:30 PM 4:30 PM 4:30 PM 4:30 PM 6:00 PM 6:00 PM 6:00 PM8:00 PM 8:00 PM 8:00 PM 8:00 PM 8:00 PM

Vieques – Fajardo

6:30 AM 6:30 AM 6:30 AM 6:30 AM 6:30 AM 6:30 AM 6:30 AM 6:30 AM11:00 AM 11:00 AM 11:00 AM 11:00 AM 11:00 AM 1:00 PM 1:00 PM 1:00 PM

3:00 PM 3:00 PM 3:00 PM 3:00 PM 3:00 PM 4:30 PM 4:30 PM 4:30 PM6:00 PM 6:00 PM 6:00 PM 6:00 PM 6:00 PM

Fajardo – Culebra9:00 AM 9:00 AM 9:00 AM 9:00 AM 9:00 AM 9:00 AM 9:00 AM 9:00 AM3:00 PM 3:00 PM 3:00 PM 3:00 PM 3:00 PM 3:00 PM 3:00 PM 3:00 PM7:00 PM 7:00 PM 7:00 PM 7:00 PM 7:00 PM 7:00 PM 7:00 PM 7:00 PM

Culebra – Fajardo6:30 AM 6:30 AM 6:30 AM 6:30 AM 6:30 AM 6:30 AM 6:30 AM 6:30 AM1:00 PM 1:00 PM 1:00 PM 1:00 PM 1:00 PM 1:00 PM 1:00 PM 1:00 PM5:00 PM 5:00 PM 5:00 PM 5:00 PM 5:00 PM 5:00 PM 5:00 PM 5:00 PM

Cargo & Passangers

Fajardo - Vieques4:00 AM 4:00 AM 4:00 AM 4:00 AM 4:00 AM 9:30 AM 9:30 AM 9:30 AM 9:30 AM 9:30 AM 4:30 PM 4:30 PM 4:30 PM 4:30 PM 4:30 PM

Vieques - Fajardo6:00 AM 6:00 AM 6:00 AM 6:00 AM 6:00 AM 1:00 PM 1:00 PM 1:00 PM 1:00 PM 1:00 PM 6:00 PM 6:00 PM 6:00 PM 6:00 PM 6:00 PM

Fajardo - Culebra4:00 AM 4:00 AM 4:00 AM 4:00 AM 4:00 AM

9:30 AM 9:30 AM 4:00 PM 4:00 PM 4:00 PM 4:00 PM 4:00 PM

Culebra - Fajardo7:00 AM 7:00 AM 7:00 AM 7:00 AM 7:00 AM

1:00 PM 1:00 PM 6:00 PM 6:00 PM 6:00 PM 6:00 PM 6:00 PM

Island Service Total number of Trips

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Service RouteMon-day

Tues-day

Wednes-day

Thurs-day Friday

Satur-day Sunday Total Week

Monthly Aver-age

Passen-gers

Vieques - Fajardo 4 4 4 4 4 3 3 26 113Fajardo - Vieques 4 4 4 4 4 3 3 26 113Culebra - Fajardo 3 3 3 3 3 3 3 21 91Fajardo - Culebra 3 3 3 3 3 3 3 21 91

Total 14 14 14 14 14 12 12 94 408

Cargo

Vieques - Fajardo 3 3 3 3 3 0 0 15 65Fajardo - Vieques 3 3 3 3 3 0 0 15 65Culebra - Fajardo 2 2 3 2 3 0 0 12 52Fajardo - Culebra 2 2 3 2 3 0 0 12 52

Total 10 10 12 10 12 0 0 54 235 Grand To-tal 24 24 26 24 26 12 12 148 643

Island Service Passenger Count 2010

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Month Fajardo-Vieques Vieques-Fajardo Fajardo-Culebra Culebra-Fajardo Total

JANUARY 20,594 21,895 13,856 15,738 72,083

FEBRUARY 21,454 21,056 11,639 11,515 65,664

MARCH 26,671 24,847 20,664 19,346 91,528

APRIL 23,707 24,490 17,975 19,412 85,584

MAY 21,997 22,183 17,765 18,690 80,635

JUNE 24,049 23,487 20,025 20,445 88,006

JULY 24,295 24,322 22,325 22,933 93,875

AUGUST 22,684 23,039 13,627 15,119 74,469

SEPTEM-BER 18,614 18,053 7,093 6,839 50,5

99

OCTOBER 20,434 20,464 9,830 9,390 60,118

NOVEM-BER 23,039 22,970 10,994 11,146 68,1

49

DECEMBER 25,175 23,448 12,742 11,047 72,412

Total 272,713 270,254 178,535 181,620 903,122

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Appendix E Staff Classification

Resources General Description Some requirements

Mechanic

Performs all mechanic preventive maintenance and repairs. Install and inspects mechanic parts and equipment.

High school diploma supplemented by mechanic courses with a couple of years of experience. Mechanic licensed

Mechanic assistant

Supports the mechanic on vessel repairs. Perform oil and filter changes. Cleans Machine room and motors.

9th grade or higher diploma supplemented by a mechanic course with minimum experience.

ElectricianPerforms all electric preventive maintenance and repairs. Install and inspects electric systems.

High school diploma supplemented by electrician courses with a couple of years of experience. Qualified electrician license required.

Electrician assistant

Supports the electrician on electric inspections and repairs. Changes light bulbs, fuses and receptacles.

9th grade or higher diploma with minimum experience. Must have a qualified electrician apprentice.

PlumberInstall and repairs plumbing, bathroom equipment, water tanks, and hydraulic systems.

9th grade or higher diploma with minimum experience. Must have an offi cial plumber license and be a part of the Puerto Rico Plumbers College.

Refrigeration technician

Performs all refrigeration repairs, installations, and maintenance on air conditioners, and other equipments

High school diploma supplemented by refrigeration technician courses with a couple of years of experience.

CarpenterPerforms all carpentry work and repairs: doors, windows, door locks, wedges, among others.

read and write with a couple of years of experience

Handyman Performs minor repairs and painting tasks

read and write with a couple of years of experience

Welder Performs all welding repairs and installations.

high school diploma supplemented by welding courses with minimal experience.

CaptainInspects and operates the vessel. In charge of passenger safety and of vessel documentation and licenses.

9th grade or higher diploma with USCG's Master Inland license for 100 tons and FCC license for third class radio operator.

Sailor Maintain vessel clean and safe. Ties and unties vessels

read and write.

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Appendix F. Active Vessels Certificates of Inspection

Included in separate files:

Sow Appendix F Certificates of Inspection.pdf

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Appendix G. Category B Quote

Preventive Maintenance Program Development and Implementation

Present a plan and a quote

Maintenance and vessel repairs Support

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Appendix H. Category C Quote

Section 4.1 Day-to-day Operational Oversight

# resource type rate/hr suggested cap1 2 3 4 5 6

Section 4.2 Business Continuity

# resource type rate/hr1 Mechanic 2 Mechanic assistant 3 Electrician 4 Electrician assistant 5 Plumber 6 Refrigeration technician 7 Carpenter 8 Handyman 9 Welder 10 Captain 11 Sailor

# Vessel type rate/day1 2

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Section 4.3 Computer Systems

# Servicelump sum

1 Systems Architecture 2 CMMS 3 System Integration

Section 4.4 Training

# training cost1 Safety and Security 2 Welding Certification

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