1. Acknowledgement Letter : This type of letter is written when you want to acknowledge some one for his help or support when you were in trouble. The letter can be used to just say thanks for something you have received from some one, which is of great help to you.

2. Apology Letter : An apology letter is written for a failure in delivering the desired results. If the person has taken up a task and he fails to meet the target then he apologizes and asks for an opportunity to improve in this type of letter.

3. Appreciation Letter : An appreciation letter is written to appreciate some one's work in the organization. This type of letter is written by a superior to his junior. An organization can also write an appreciation letter to other organization, thanking the client for doing business with them.

4. Complaint Letter : A complaint letter is written to show one that an error has occurred and that needs to be corrected as soon as possible. The letter can be used as a document that was used for warning the reader.

5. Inquiry Letter : The letter of inquiry is written to inquire about a product or service. If you have ordered a product and yet not received it then you can write a letter to inquire when you will be receiving it.

6. Order Letter : This letter is as the name suggests is used for ordering products. This letter can be used as a legal document to show the transaction between the customer and vendor.

Letter of Recommendation : This type of letter is written to recommend a person for a job position. The letter states the positive aspects of the

applicant's personality and how he/she would be an asset for the organization. Letter of recommendation is even used for promoting a

person in the organization

A Sample Business Letter FormatLetterhead

Writer's NameAddressEmail AddressPhone NumberDate:

Sender's NameDesignationAddressEmail AddressPhone Number

        Opening line with a greeting -Dear followed by Mr. /Ms. and full name

        Body of the letter - Main idea that has to be conveyed.

Yours Sincerely,Signature

Type your full name

Acceptance of Counter Proposal Dear

Your counter proposal on the above referenced projecthas been reviewed and is acceptable in its entirety.

We are enclosing an executed copy of the agreement alongwith two copies for your files.

We are enthusiastically looking forward to this projectand are pleased about having the opportunity to worktogether.

Acknowledgement of Change in Meeting Date Dear

Pursuant to your request, we have changed your meetingwith (name of individual) to (time), on (date)

We are pleased to be able to accommodate you in thismanner, and (name of individual) will be looking forwardto your meeting on this newly appointed date.

To: "Adrienne Moore" <amoore@kcelectronics.com>Cc: All StaffFrom: "Jackie Morris" <jmorris@kcelectronics.com>Subject: Welcome to our Team!

Dear Adrienne,

Welcome to our Team!

It is a pleasure to welcome you to the staff of KC Electronics. We are excited to have you join our team, and we hope that you will enjoy working with our company.

On the first Monday of each month we hold a special staff lunch to welcome any new employees. Please be sure to come next week to meet all of our senior staff and any other new staff members who have joined us this month. Alice Peters will e-mail you with further details.

If you have any questions during your training period, please do not hesitate to contact me. You can reach me at my email address or on my office line at 340-2222.

Warm regards,Jackie

Jackie Morris, Sales Managerjmorris@kcelectronics.comTel: 340-2222

Requesting Information

Dreamtime Movies Universal Ltd54 Oxford Road, Skagnes SK3 4RGTel: 0223 123 4567 Fax: 0223 765 4321Email: info@dreamtimemovies.com.uk

Date

Lingua Services Galactic Ltd69 Milk StreetLONDON SW7 6AW

Dear Sirs

Translation Brochure

I should be grateful if you would send us your brochure and price list about your translation services.

We are currently developing our sales literature and web sites and are interested in translating these into five languages apart from English.

I look forward to hearing from you.

Yours faithfully

Andrea Philips

Andrea PhilipsMarketing Manager

Sending Information

Lingua Services Galactic Ltd69 Milk Street, LONDON SW7 6AW, UKTel: +44 20 123 4567 Fax: +44 20 765 4321Email: info@linguaservicesgalactic.com

Date

Ms Andrea PhilipsDreamtime Movies Universal Ltd54 Oxford RoadSkagnesSK3 4RG

Dear Ms Philips

Translation Services & Fees

Thank you for your letter of 22 January enquiring about our translation services.

Lingua Services Galactic offers a full range of translation services to help you in the development of sales literature and web sites. I have pleasure in enclosing our latest brochures and price list from which you can see that our prices are highly competitive.

I look forward to calling you in a few days.

Yours sincerely

James Brown

James T BrownSales Manager

Enc: 3

Price Change NoticeSymphony of Sound12 Main Street, Arrington, Tennessee, 37014Tel: (615) 395-8765

November 21st, 20--

Alicia Hathoway14 Sparks RdArrington, Tennessee, 37014

Dear Ms. Hathoway:

Forthcoming Price Change

Season tickets for this year's symphony are going on sale next month and we wanted you to be among the first to know.

As you probably know, rental prices have skyrocketed throughout Tennessee this year. Due to our increase in rent at the Arrington Forum, we are finding it necessary to raise the price of our season tickets from $228 to $275. Single viewing tickets will also be subject to a price increase.

We hope that you will consider purchasing season tickets for next year despite this change. The Arrington Symphony has been together for 23 years, and relies on season-ticket holders to fill 25% of the seating at each event. Without your support the Arrington Symphony could be forced into retirement before its 25th anniversary.

To purchase tickets for the 20-- season, please visit our website at www.arringtonsymphony.net, or call the ticket agent representative at (615) 395-8750.

We look forward to having you in our audience again next year.

Yours truly,

Colin Fairchild

Colin FairchildPromotional Director

Sample Resume/CV

Thomas Crown

Objective Seeking an International Sales Management position in Information Technology where my extensive sales experience will be used to the full

Experience 2003-present Intelel Inc. London, UKNational Sales Manager

Increased sales from £60 million to £100 million. Implemented Internet sales grossing £25 million.

Doubled sales per representative from £5 to £10 million.2001-2003 Teletrona Systems Edinburgh, UKNorthern Sales Manager

Increased regional sales from £95m to £200m. Suggested new services adding £35m to revenue.

Expanded sales team from 30 to 60 representatives.1999-2000 ESS Holdings Cambridge, UKSenior Sales Representative

Increased sales by 300% annually. Closed deals with 100 major new accounts.

Won over 25 competitor clients - adding £50 million to revenue.1996-99 ESS Holdings Cambridge, UKSales Representative

Increased sales by 300% annually. Awarded company's top sales award each year.

Developed 'Winning Presentations' training course.Education 1992-96 London University London, UK

BA, Business Administration & Information Systems

Captain of University Rugby Club1988-92 St Andrew's School Plymouth, UK

4 GCE 'A' Levels

President of school's Drama SocietyInterests St Andrew's Board of Governors, rugby, drama, chess

17 King's Terrace, Richmond, Surrey, UKTel: +44 181 123 456 Email: tc@repu.co.un

Covering Letter for Resume or CV

26 rue Washington75008 PARISFrancetel: +33 1 77 77 77 77email: rachelking@eflnet.fr

Date

The PrincipalInterplay Languages77 bd Saint Germain75006 PARIS

Dear Madam

Director of Studies

I am interested in working as Director of Studies for your organisation. I am an EFL language instructor with nearly 10 years' experience to offer you. I enclose my resume as a first step in exploring the possibilities of employment with Interplay Languages.

My most recent experience was implementing English Through Drama workshops for use with corporate clients. I was responsible for the overall pedagogical content, including the student coursebook. In addition, I developed the first draft of the teacher's handbook.

As Director of Studies with your organisation, I would bring a focus on quality and effectiveness to your syllabus design. Furthermore, I work well with others, and I am experienced in course planning.

I would appreciate your keeping this enquiry confidential. I will call you in a few days to arrange an interview at a time convenient to you. Thank you for your consideration.

Yours faithfully

Rachel King

Rachel King

Letter of Reference

A.N.Y. Company Ltd69 Any Street, Anyville, AnystateTel: 0123456789

Date

To Whom It May Concern:

Reference for Mr James Blond

James Blond joined the A.N.Y. Company in July 1998. Since then he has proved to be a most reliable and effective member of the sales team.

James is professional and efficient in his approach to work and very well-liked by his colleagues and executive clients. He is well-presented and able to work both independently and as part of a team.

His contribution to all areas of company activity in which he has been involved have been much appreciated.

I believe that James will make a valuable addition to any organization that he may join. We deeply regret his decision to move on and I recommend him without hesitation.

I would gladly answer any request for further information.

Sincerely,

Penny Farthing

Penny FarthingManaging Director

penny.farthing@a-n-y.com

Resignation Letter

22 Tufton StreetLondon, SW1P 3TLTel: 020 7593 1760

November 1st, 2007

Josie WatersFielders Pharmacy14 BroadwayLondon, SE1 7DG

Dear Mrs. Waters,

I am writing to provide formal notice of my resignation from Fielders Pharmacy. My last day will be November 14th, 2006.

I trust that two weeks is sufficient notice for you to find a replacement for my position. I would be pleased to help train the individual you choose to take my place.

Thank you for employing me for the past three years. My experience as clerk, supervisor, and floor manager has been very positive and I'm confident that I will use many of the skills I have learned at Fielders in the future.

If you have any concerns, please contact me at my personal email address.

All the best,

Annie Wright

Annie Wright

awright@homemail.com

Letter of InvitationPJ Party22 Yew Street, Cambridge, OntarioTel: 416-223-8900

April 7th, 20--

Dear Valued Customer:

Our records show that you have been a customer of PJ Party Inc. since our grand opening last year. We would like to thank you for your business by inviting you to our preferred customer Spring Extravaganza this Saturday.

Saturday's sales event is by invitation only. All of our stock, including pajamas and bedding will be marked down from 50-80% off.* Doors open at 9:00 AM sharp. Complimentary coffee and donuts will be served. Public admission will commence at noon.

In addition, please accept the enclosed $10 gift certificate to use with your purchase of $75 or more.

We look forward to seeing you at PJ's on Saturday. Please bring this invitation with you and present it at the door.

Sincerely,

Linda Lane

Linda LaneStore Manager

pjpartyinc@shoponline.com

*All sales are final. No exchanges.

Enclosure: Gift Certificate #345 (not redeemable for cash

Lay-off LetterPino's PizzariaViale Silvani

10, 2345 Bologna, ItalyTel:051 520799

November 30th, 20--

Joanne MontagueVia Belmeloro 1840123 Bologna

Dear Ms Montague,

As you are probably aware, the recent smoking ban has had a profound impact on our business. Our sales have dropped 40 percent in the last six months. Though we do not expect this to be a long-term concern for our business, we don't expect sales to return to normal until the summer when our patio opens for the tourist season.

Due to the loss in business we regret to inform you that we are laying-off all of our hosts and hostesses for the winter and spring. With business being so slow our servers can handle the task of greeting and seating customers on their own.

You are entitled to two week's severence pay, which will be paid in full on your next paycheck. Please come in for any scheduled shifts next week.

Thank you for your hard work and dedication at Pino's Pizzaria. Please apply again for our next summer season.

Sincerely,

Franco Bellini

Franco BelliniOwner

pinopizza@italia.com

Payment RequestSampson's Stationary30 Silverstone AveKamloops, BCV2A 8B1Tel:250-429-0002

February 21st, 20--

Mr. Ken DavisHanson's Montessori School15 Main St.Kamloops, BCV2A 7B5

Our ref: #223

Dear Mr. Davis:

Outstanding Invoice

Our records show that you have an outstanding balance dating back to January, 200-. Your January invoice was for $445.00 and we have yet to receive this payment. Please find a copy of the invoice enclosed.

If this amount has already been paid, please disregard this notice. Otherwise, please forward us the amount owed in full by March 1st, 20--. As our contract indicates, we begin charging 5% interest for any outstanding balances after 30 days.

Thank you in advance for your cooperation. We hope to continue doing business with you in the future.

Sincerely,

Maria McPhee

Maria McPheeAccountant

Enclosure: Invoice #223

Internal Memo

CHOCOLATE HEAVEN EMPORIUM

MEMORANDUM

TO: All StaffFROM: Management T.C.DATE: November 9th, 20--SUBJECT: STAFF CHRISTMAS PARTY

It's that time of year again. As you all know, Christmas is our busiest season of the year. Every year it is a struggle for management and supervisors to find the time and energy to organize a staff Christmas party. This year, we have decided to postpone the Christmas party until after our busy season.

Party Details

Date: Second or third Saturday in January (T.B.A) Theme: Beach Food: Caribbean Special events: Karaoke and belly dancing

We apologize that the celebration will have to wait until the new year, but we guarantee that it will be worth the wait. Anyone interested in volunteering to help out with the event is encouraged to call Lucy, our events coordinator. Lucy's cell phone number is 222-3098. Please contact Lucy outside of business hours regarding this matter.

Thank you.

T.C.

Welcome Email to New Staff Member

To: "Adrienne Moore" <amoore@kcelectronics.com>Cc: All StaffFrom: "Jackie Morris" <jmorris@kcelectronics.com>Subject: Welcome to our Team!

Dear Adrienne,

Welcome to our Team!

It is a pleasure to welcome you to the staff of KC Electronics. We are excited to have you join our team, and we hope that you will enjoy working with our company.

On the first Monday of each month we hold a special staff lunch to welcome any new employees. Please be sure to come next week to meet all of our senior staff and any other new staff members who have joined us this month. Alice Peters will e-mail you with further details.

If you have any questions during your training period, please do not hesitate to contact me. You can reach me at my email address or on my office line at 340-2222.

Warm regards,Jackie

Jackie Morris, Sales Managerjmorris@kcelectronics.comTel: 340-2222

Business Correspondence Glossary

apologizeverb say "sorry"

approachnoun method or style of doing something

attitude outlook on life

noun

by invitation only only those who are asked to come will be allowed in

commenceverb start

complimentaryadjective free

concernsnoun problems, issues

confidentialadjective private

conscientiousadjective cares about quality of work

contributionnoun individual effort or support in a group

convenientadjective suitable, favourable, makes life easy

cooperationnoun the act of working together

coordinatornoun person who organizes something

dedicationnoun a lot of effort put into something

dependableadjective can be trusted

disregardverb ignore, pay no attention to

do not hesitatephrase don't wait

droppedverb fell to a lower amount

effectiveadjective produces a positive response

efficientadjective performs well

enclosedadjective included inside

encouragedverb persuaded or inspired

enquire (BrE)inquire (AmE)verb

looking for information

extravaganzanoun exciting and rare event

formaladjective following set requirements

gratefuladjective thankful

guaranteeverb promise

impactnoun effect

indicatesverb shows

invoicenoun document detailing purchases and money owed

latestadjective most modern

lay-offverb

take a job away from an employee (when employee is not at fault)

noticenoun document that indicates a change or event

outstanding balanceadjective

money still owed

pleasure enjoyment

noun

postponeverb delay until later

preferred customer buyer who comes back often

presentverb award something to someone

professionaladjective exhibits suitable behaviour on the job

profoundadjective deep

punctualnoun always on time

reach meverb find and talk to me

recordsnoun files that keep track of business matters

regardingverb being about

regretverb feel bad

reliableadj dependable

replacementnoun someone who fills the position of another

representativenoun a person who acts on behalf of another person, company, policy...

resignationnoun the act of leaving a job position

respectedadj considered good and honest

retirement a permanent leave from the workplace (usually due to aging)

noun

senior staffnoun

employees who hold high positions or have been working at the same place for a long time

severancenoun money paid to make up for a separation

sharpadverb exactly (in reference to time)

skyrocketedverb went up higher very quickly

stocknoun share in ownership

struggleverb work at with difficulty

sufficientadj enough

supportnoun financial help

T.B.A To Be Announced

versatileadj with a variety of skills and abilities

welcomeadjective (happily) permitted to do something

Sales and Promotional Letters

Tone Deaf Music 587 East Street, Anytown, MI 45123

August 15, 2004

Linda Goodman Guitars and Such 784 Peach Street Yourtown, MI 45126

Dear Mrs. Goodman:

I will be in Yourtown on September 5, 2004 and would like to meet with you at your office to discuss the new guitar models that you may be interested in for the upcoming year.

I have enclosed our latest catalogue. Please note the items in light blue highlights. They are the new guitar models to come in and are now on a special to preferred clients.

I will contact you later this week to schedule an appointment. If you need to get in touch with me, please call me at 1-888-457-7896. I look forward to talking with you. Thank you for your continued business.

Sincerely Yours,

Paime Mimonei Sales Representative

Customer Relations Letters

Tone Deaf Music 587 East Street, Anytown, MI 45123

December 16, 2004

Linda Goodman Guitars and Such 784 Peach Street Yourtown, MI 45126

Dear Mrs. Goodman:

On behalf of Tone Deaf Music we wish to express our sincerest appreciation for your continued patronage. It is because of valued customers like you that we are able to continue to offer you the finest in modern musical instruments.

Tone Deaf Music has been in business for 30 years. We are dedicated to bringing you the finest in acoustic and electric guitars, bass guitars, drums and amplifiers. Our motto is to “provide our customers with the best value for the lowest price” We've been following this motto for the past 30 years.

Tone Deaf appreciates your ongoing patronage and because of that, we are offering you a special deal on all new signature acoustic models. If you call our offices within the next 15 days, we will give you a 15% discount on all new signature models purchased in the month of January.

Sincerely Yours,

Paime Mimonei Sales Representative

Business Thank You LetterJohnson's Technical 1800 Fringe Ave, Kettle Creeks, MN 28745

July 25, 2004

John Allan 25 Forest Ave Pearson, MN 54789

Dear Mr. Allan:

On behalf of the management at Johnson's Technical, I would like to thank you for taking time out of your very busy schedule to meet with me. The meeting was a pleasant and professional experience.

Johnson's Technical very much appreciates your invitation for a face to face meeting and the experience was a very positive one. We learned a great deal about your company and the important projects that are currently under way with regards to your research and development. I sincerely hope that you enjoyed our presentation.

Based on what I learned about your company, I feel that our products compliment each other in the research and development departments. As you know, Johnson's Technical is very much committed to providing top quality research products to specialized firms such as Allan Inc. Our service has been recognized by industry experts as being one of the most dependable and professional in the market.

I hope that both of our companies can benefit from a mutual and rewarding relationship.

I would like to once again thank you and your staff for a superb meeting.

Sincerely,

Norm Johnson Executive Vice President