Ace service wins

Helping you to achieve healthy and wealthy relationships, career and life

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ACE service winsTuesday 6th May 2013

Dr Jane Lelean BDS (U.Lond) MNLP PCC

International Dental Business Coach and Trainer

making your good practices great

[email protected] 757 884 Making your good practices great

mailto:[email protected]

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Dylan: Laidback, moaning enjoys misery, not willing to change or take action, gives up before starts.

Dill: Rushing around, not really sure what to do, doesn’t follow advice, forever chasing tail not getting anywhere.

Bob: Gets it done quickly because he uses the right tools and enlists help from the experts.

Who best describes you?



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Rebellion

Scarcity

Confusion


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Appropriate people

Business skills

Clear vision


Clarity

Harmony

Abundance


Formulas for first class foundations

The TOP crown jewels

The roots to riches SYSTEM

• Dr Jane Lelean• Dentist and former practice

owner• International Dental Business

coach and Trainer



Bridge the knowing doing gap

AimsEnlighten, Educate, EmpowerTo show you ways that you can have your best year yet, increase patient numbers, increase your income, have more time and a better quality of life by examining your examinations. For you to recognise how much more you can do to improve your customerTo give you simple tools you can implement immediately.To enable you to think about the business of dentistry differently.

Objectives

For you to have a template that helps you improve your customer in a way that you can implement easily, efficiently and effectively.For you to identify your priorities. For you to have tools that will enable you to make the changes you want.For you to know I am here to help and support you in your success so you can have more time, and money with less hassle.

Common signs of poor customer service

Common signs of poor customer service

• Patients not returning• Gaps in your appointment book• High FTA and LC rates• Patients unwilling to pay• Low uptake of treatment plans• High levels of incomplete treatment• Low new patient numbers• Low fee income• High level of staff turn over• Low level of staff engagement• Everything falling on your shoulders or your

PM• High levels of complaints

How may signs and symptoms

affect your practice?

Common signs of ACE customer service

• Patients returning frequently• Full appointment book• No FTA or LC• Patients delighted to pay• High uptake of treatment plans• High levels of completed treatment• High patient numbers• Consistently high fee income• High level of staff retention• High level of staff engagement• Low stress levels• Delighted patients and team• High levels of referrals

How ACE are you??

What is ACE ?

What is ACE ?

“Your patients won’t remember what you did,

They don’t remember what you say,

They always remember how you make them feel”

Amazing

Customer

Experience

3 steps to ACE

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“One secret of success in life is for a man to

be ready for his opportunity when it comes.”

Benjamin Disraeli

3 steps to ACE

Innovate

Winners have constant Coaching

What are you going to do differently to deliver ACE?

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Dylan: Sits around does nothing excepts moans

Dill: Rushes around attends courses, buys new kit, doesn’t put anything into action.

Bob: Successful, enlists experts to help him put the action into place and to hold him accountable for doing what he said he was going to do.

What action are you going to take?


Speak the same language as your patients

Date Friday 27th June

Venue Bicester ( just round the corner from Bicester village shopping outlet open until 20:00)

For tonight’s delegates only who book within 24 hours

£100* per dentist (or 1st member of the practice),

£60* per hygienist or therapist

£30* per DCP

Helping you to achieve healthy and wealthy relationships, career and life

Thank you for participating

There are many more ways to make your good practice great

Call me to find out more01296 770 462 | 07989 757 884

Ace service wins

Business

Transcript of Ace service wins