Accounts Receivable Biller Direct - Dow Chemical Company Documen… · 3 Accounts Receivable -...

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Accounts Receivable

Biller Direct

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Accounts Receivable - Processing

DOW CONFIDENTIAL - For internal use only

Module Introduction

Welcome to the Accounts Receivable

Processing – Biller Direct training

module. This course covers how to

review information in Biller Direct and

also the actions undertaken by a

customer and a receivables specialist

to perform certain activities within the

Biller Direct tool

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Module Learning Objectives

Upon completion of this module, the student will be able

to:

Login to Biller Direct

Describe the main activities within Biller Direct

4

Lesson 1

Biller Direct Login

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Login via MA@D

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Login via MA@D

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Lesson 2

Biller Direct Activities

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Lesson #2: Biller Direct Activities

Upon completing this lesson, the student will be able to:

Display Open Items

Download a list of Open Items

Find Bills

Pay Bills

Display Paid Bills

Display Payments

Display Balances and Line Items

Display Customer Address Details

Display Customer bank Details

Display Activity History

Display Frequently Asked Questions (FAQs)

Log off

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Display Open Items

Display Open Items is the default screen.

Here you can view the open items on the account.

Select the Detail View to display more information.

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Detail View

By selecting the Detail View button you are able to download the data in

various formats by selecting the appropriate button: Print, Excel or CSV.

Note that Branch ID and Purchase Order is available on this screen.

To return to the previous screen, select the Back button.

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Open Bills

Select the Open Bills Tab

On the List of Open Bills, you can see all of your open bills and credit notes.

To download line item information, check the box(es) to the left of the items

and select Download Selected Entries.

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Download to Excel

Select Download Excel

Select Open

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Download to Excel

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Find Bills

To find bills select the Find Bills button.

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List of Open Bills

Click the appropriate radio button, enter the appropriate search criteria and

select the Find button.

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List of Open Bills

The item(s) that meet the criteria are displayed.

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Clear/Hide Search

To clear the search, select Display All Items and Find.

Select Hide Search to hide the Search box.

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Pay Bills

To pay bills select Open Bills in the left menu.

Place check marks by the items to process

Select your payment method, then click Continue

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Pay Bills

Review the items you’ve selected

Click Back to return to previous screen

Click Pay if you’re ready to complete the process

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Pay Bills

Review the Payment Confirmation

Click Back to Bill List to return to Open Bills

Click Print to get a hard copy of the payment confirmation

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Paid Bills

To view a list of paid bills, under Status, select Processed. Select the

appropriate period and the Find button.

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Display Paid Bills

A list of paid bills is displayed.

Select Download to download in Excel or other formats.

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Extended Search

As with Open Bills, you can do an Extended Search by selecting the

Extended Search button and entering the appropriate criteria.

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Extended Search

All paid bills that meet the criteria are displayed.

To clear the search results select Display All Items and Find.

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Payments The List of Payments displays your payments.

Downloading data and the Extended Search functionality will work the same

as previously described

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Create Payment Advices

On the create payment advices screen customers can assign payments to

invoices and send payment advice notes to Dow.

Assigned items can be changed up until the point when the Receivable

Specialist has processed them.

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Display Payment Advices

The Display Payment Advices Screen displays a list of Payment Advices

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Balances and Line Items

Displays Debits and Credits by Month

Sales information may be included or excluded by the user.

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Balances and Line Items

To display the details that make up the balances select the appropriate fiscal

year and select the amount under debit, credit, or balance.

The line items that

make up the balance

display

Download is possible in

CSV or Excel format.

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Display Sales Data

To display sales data, under Sales, select Display Sales.

The sales data is displayed.

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Dispute Cases

List of Dispute Cases, lists all dispute cases or only the open dispute cases

On the Dispute Cases tab select the status Open or All and the appropriate

period. Select the Find button.

The list of Dispute Cases can be viewed.

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Dispute Cases

To view more detail, select the Case ID.

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Address Data

On the Address Data screen you can display your company address as it

appears in Dow’s system.

The Responsible Contact person is the Receivable Specialist.

Contact Data is the customer’s contact information

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Bank Data

On the screen Bank Details, customer bank data is displayed.

Responsible contact person is the Receivable Specialist.

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Display Activity History

Activity List displays the log of activity on the account.

Select the appropriate category, period and the Find button.

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FAQ FAQ is a reference for the customer and displays a list of frequently asked

questions and answers.

Select the question to

display the answer.

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Logoff

Select the Log Off to log out of Biller Direct.

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Lesson 3 Notifications

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Lesson #3: Notifications

Upon completing this lesson, the student will be able to:

Describe what actions are performed by a customer and the

Receivable Specialist when a customer through Biller Direct:

requests a change to bank data

creates a payment advice or

creates a dispute case.

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Notifications

This section describes what actions are taken by the Receivable Specialist

when a customer requests changes to bank data, creates a payment advice

or creates a dispute case.

The document will include the customer action in Biller Direct and the

Receivable Specialist action in SAP.

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Change Bank Data - Customer Action in Biller Direct Example: The customer would like to add another bank account.

1. From the initial

Display Open

Items screen

select Bank

Data

2. On the Bank

Details screen

select the Edit

Button.

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Change Bank Data - Customer Action in Biller Direct

3. Under New Entry enter the appropriate country. Also enter the appropriate

bank data: Bank Number, BIC/Swift, Account Number, IBAN, Account

Holder, Account Description)

4. Select Save.

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Change Bank Data - Customer Action in Biller Direct

5. Select the Back

button.

6. Below is the

resulting screen.

Note: The customer cannot make any

further updates to this screen until the

Receivable Specialist confirms.

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Change Bank Data – Receivable Specialist Action in Biller Direct

Your Receivable Specialist will confirm the requested changes and make the

updates to the Dow system.

Once confirmed and updated the customer will see the changes in Biller Direct

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Customer Creates a Payment Advice - Customer Action in Biller Direct

1. From the initial Display Open Items screen select Create Payment Advices.

2. The Create

Payment Advices

Screen Displays

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3. Select credits from the left and debits from the right by selecting the

amounts.

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The assigned items now appear in the bottom window.

To create a note for any of the assigned items, select the icon outlined in

yellow.

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5. Add the note and select OK.

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Note: The icon now has a green check mark.

To complete the creation of the Payment Advice, select Send Assignment.

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Message appears that the Payment Advice has been created successfully.

Select Display Payment Advices to view payment advices pending the

Receivable Specialist’s approval.

Assigned items can be changed up until the point when the Receivable

Specialist has processed them.

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Customer Creates a Payment Advice – Receivable Specialist Action in Biller Direct

The Receivable Specialist will receive a payment advice notification.

They will review and take necessary action to either perform the

assignment/offset or contact the customer for more information.

If offset is performed, the payment advice will not show in Biller Direct and

the items will no longer appear in Open Items.

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Customer Creates a Dispute Case - Customer Action in Biller Direct

From the initial Display Open Items screen select Open Bills.

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Choose the invoice against which you have a concern and under Action

select the icon , Create Inquiry.

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Actions to be performed on this screen:

Enter Reason (required)

Enter Comments (required)

Attach Supporting Documents by selecting Browse, find document and Upload.

Select a reason

Enter comments

Attach documents (optional)


Click Send to create the Dispute Case

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You will receive the message confirming the creation of the dispute case.

Select the Back button.

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On the Open Bills screen, note that the icon has changed from to

indicating that a dispute case was created.

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The dispute case can be displayed by selecting or by selecting the

Dispute Case tab. Select the Case ID for details.

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Customer Creates a Dispute Case - Actions for the Receivable Specialist

The Receivable Specialist will review the Dispute Case and take action to

resolve the issue or concern.

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Module Summary

You have completed the module and are now able to:

Login to Biller Direct

Describe the main activities within Biller Direct

Perform transactions resulting in notifications to your Receivable

Specialist.

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Questions? Please contact your Receivable Specialist

Accounts Receivable Biller Direct - Dow Chemical Company Documen… · 3 Accounts Receivable -...

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