Account Setup - Galileo Kuwait By...

July, 2011

(V1.1)

Account Setup

Travelport Confidential2

Get started in 4 easy steps

Step 1• Determine your account structure

Step 2• Setup the required PayPal account(s)

Step 3• Agency nominated person setup the master agency account

Step 4• Agency nominated person add agents to the master account

Step 5• Start shopping and booking and earning commission in

Travelport Rooms and More™

Preparation

Travelport Confidential

Preparation

Part of the setup involves finance information and decisions therefore it is likely the person will

have finance responsibility. See the section on Agency setup for Multiple PCC’s

In order to facilitate a smooth account set up, it is recommended that the following decisions and actions are

taken prior to commencing the account set up.

1. Nominate the person in the agency who can be responsible for setting up and administering the main

account on behalf of the agency.

2. If your Agency has more than one PCC in the same or across multiple locations, decide how you would

like your commission to be paid.

See the section on Agency setup for Multiple PCC’s

4

See the section on GDS integration

3. If you are a Travelport customer and use either Galileo, Apollo or Worldspan you will need to determine, for each PCC if you have Mandatory Custom Check (Galileo or Apollo) or World File Edit (Worldspan) in use. You will need to consider the options which are available.

PayPal account setup

Step 2

Create a PayPal account

• Travelport Rooms and More uses a product of PayPal’s called “Mass Pay” which allows

Travelport to send out payments to account holders in batches, after all commissions from

all providers have been consolidated.

• A PayPal account is required to receive commission, and therefore, if your agency does not

have an existing account, you will need to create one.

• To create a PayPal account, visit http://www.paypal.com

– Upon arrival, select “Sign Up”

– On the next page:

• Agencies may use a Personal PayPal account for receipt of commission

• Agencies may use a PayPal Business Account.

– For level 1 Countries†, when creating a Business Account, after arriving on the next

page, select the “Web Payments Standard” product from the drop down, and

proceed. Complete all information.

– For level 2 Countries†, complete all information as instructed on the screens.

– A PayPal account needs to be linked to the bank (or method as per the options

provided) where the commission funds are to be sent, but can be set up at a

subsequent date.


† For further information on how Travelport pay commissions please refer to the Commission Payment Process deck for full details on receiving funds from Travelport and withdrawing funds from your PayPal account.

Account setup

Step 3

Account setup


This task should be undertaken by the nominated person in the agency who is responsible for setting up and administering the main account on behalf of the agency. They will become the master account holder.

Select the Get Started option on the home page

Account setup cont


These details are associated with the Nominated Person

Complete your login details:-LoginEmailPassword

Preset s:-Complete the fields with your details.

You will use these

details to login to

Travelport Rooms and

More™

These details will be

used as the default

agency details in the

booking screen

Choose a shoppingcurrency

Shopping results will be displayed in this currency (exchange rates are refreshed daily by XE)

Account setup cont



used on commission

statements

Complete the agency details.

These details will be used as the default agency details in the booking screen

Please note that the VAT/Tax/Company Reg # will be used to print on your commission statement. If this is not applicable for your Country or your Agency does not have a number please use 000

Account setup cont


Select the GDS option suitable for your agency. If you are a Travelport customer using a Travelport GDS please read the section on GDS integration in order to select the most appropriate option.

*

I am not a GDS clientIf your agency does not have an association with a GDS, or your GDS is not listed.

Amadeus, Abacus or SabreSelect the appropriate GDS. Please note the following:• Travelport GDS content will not be bookable• Aggregator content is bookable and Travelport will

pay you commission.• GDS integration is not available

Galileo, Apollo or WorldspanSelect the appropriate GDS. Please note the following:• Travelport GDS content will be bookable and you

will be paid commission by the Hotel as though the booking was made direct in the GDS.

• Aggregator content is bookable and Travelport will pay you commission direct.

• GDS integration is available providing Mandatory Custom Check or World File Edit is not configured.

• GDS content – PNR creation• Aggregator content – Passive PNR creation

• Please complete the additional field with your PCC number

Account setup cont



used to pay your

commission.

Select which currency you would like your commission transferred to your PayPal account in:-GBPUSDEURSGD

For further information on how Travelport pay commissions please refer to the Commission Payment Process deck for full details on receiving funds from Travelport and withdrawing funds from your PayPal account.

*

Enter the e-mail address of the PayPal account you set up in step 2.

Account setup cont



used to send the

monthly commission

statement

Complete the details for the Finance contact person in your agency, as defined in Step 1.

*

Account setup cont


Read and accept the Travelport Rooms and More ™Terms and Conditions.

Complete the security field.

*

You are now ready to start making bookings.

If you have other agents within this PCC/office who require access to make bookings then please continue to step 4.

You will receive an e-mail confirming your registration. Please check your spam filter if not received.

Add Agents to the account

Step 4

Adding Agents


Select the Account option

*

Select the Agency Accounts option

Adding Agents cont


*

As the master account holder your details will have automatically been added to this list.

Select the Create and Link a new account option to add more agents to this account.

Adding Agents cont


For each additional agent complete these details and select Create and Link.

Complete their login details:-LoginEmailPassword (assign a password for each user)

NB: Make a note of all loginand password details

Preset s:-Complete the fields with their details.

Users will use these details to login to Travelport Rooms and More™

These details will be used as the default details in the booking screen

Choose a shoppingcurrency

Shopping results will be displayed in this currency (exchange rates are refreshed daily by XE)

Adding Agents cont


You may wish to alert users to expect an e-mail and also provide them with the

following information so they can change their password.

Please login to Travelport Rooms and More™ with the details above. Please select

Account in the top right of the screen

Please amend your password.

Select Update at the bottom of the screen.

Travelport Rooms and More™ will send a welcome e-mail to each user, however in some

cases spam filters may prevent these from reaching their intended recipient.

It is also best practice to have them take responsibility for their password and change it

immediately after logging in for the first time.

See the section ‘Management of User Accounts’ in the Appendix for information on

making user accounts inactive if an agent leaves the agency.

• Agency setup for multiple PCC’s• GDS integration options• Management of User Accounts

Travelport Confidential

Appendix

Agency set up for multiple PCC’s



Where an agency has multiple PCC’s in a single or across multiple locations it is possible

to configure Travelport Rooms and More™ to have commissions paid to each location or

to have all commissions paid to a single location. This can be achieved either at the

PayPal level or the Travelport Rooms and More™ level. Looking at the following

combinations may help in making a decision for your Agency.

Consider the following:-

1. How many PCC’s (or individual offices)?

2. How many PayPal accounts and in which currencies?

3. Who does the commission statement need to be sent to?

It may be helpful to draw a grid, and define, for each PCC, who their statement needs to be

sent to and type of PayPal account. Examples on the following pages may assist with this.



Single PayPal account

Single finance contact

PCC (1) Master Account

Agency User

Agency User


Agency User

Agency User


Agency User

Agency User

❶ This combination will provide the following:-

• PCC level booking reports• PCC level user setup control• PCC level commission reporting

• Finance contact will receive commission statements for each PCC.

• All commission payments received in to a single PayPal account

Agency set up for multiple PCC’s cont


❷ This combination will provide the following:-



• Commission payments received into individual PayPal accounts


PayPal Account 1


Agency User

Agency User

PayPal Account 2


Agency User

Agency User

PayPal Account 3


Agency User

Agency User



❷+

It is possible to setup multiple PayPal accounts in the same or different currencies in order to accommodate a many to one relationship with PCC’s





PayPal Account 1 (USD)


Agency User

Agency User


Agency User

Agency User

PayPal Account 2 (EUR)


Agency User

Agency User



❸ This combination will provide the following:-


• Finance contacts will receive commission statements for each of their assigned PCC’s.


Finance contact 1

PayPal Account 1


Agency User

Agency User

Finance Contact 2

PayPal Account 2


Agency User

Agency User

PayPal Account 3


Agency User

Agency User

GDS integration

GDS Integration – standard functionality

GDS integration is available for Travelport customers who use Galileo, Apollo or

Worldspan.

GDS GDS Content Aggregator Content

Apollo Creates active PNR Creates passive segment

Galileo Creates active PNR Creates passive segment

Worldspan Creates active PNR Creates passive segment


New segments are created in the GDS which allows for the continued integration

into agency back office systems. Segments can be reviewed in the GDS and

additional details added as required.

GDS Integration

There are configuration options in the Travelport GDS’s which are used by some

agents which will prevent this integration taking place:-

• Galileo/Apollo – Mandatory Custom Check

• Worldspan – World File Edit


Mandatory Custom Check in Galileo & Apollo will prevent segments being

automatically created in the GDS and Travelport Rooms and More™ being

unable to create these will produce an error message to the user. (Bookings will

still be made with the Aggregator)

Agencies need to determine how best to deal with this restriction and options are

available on the next page.

NB: Optional Custom Check is not affected and integration will take place.NB: Worldspan File Edit is not affected and integration will take place

GDS Integration


Option Rooms and More Configuration

Result

Turn offConsider if Mandatory Custom Check is still relevant for your agency or could be set as optional or Hotel checks removed.

GDS Option = Galileo, Apollo or Worldspan

Standard GDS integration

New PCCA new PCC, without Mandatory Custom Check configuration. For use only within Travelport Rooms and More™

GDS Option = Galileo, Apollo or Worldspan

GDS integration

Travelport Rooms and More™ without GDS integrationBook aggregator content and manually create Passive segments in the GDS.

GDS Option = I am not a GDS Client

GDS Content – Shopping will be available. Booking will need to be done in the GDS.Aggregator Content – Booking with Aggregator completed in Travelport Rooms and More™ and Passive created manually in GDS

Management of User Accounts

Making a User inactive

The Master account holder will need to from time to time set an account as

inactive for an agent who leaves the agency.

As Travelport Rooms and More™ still requires booking information attached to

this user we advise that passwords are changed for these inactive accounts.

The process is as follows:-

On the home page select the

‘I lost my password/login option’



Complete the login (if known) or

e-mail address of the user.

As the e-mail address is that of the user you are making inactive, it is assumed that you have access to their e-mail account (either by auto forwarding or via the e-mail administrator)




Once the e-mail is received either:-

1. Leave the auto generated password in place thus ensuring no-one can use this account in the future

Or

2. Click the link in the e-mail and change the password.

Account Setup - Galileo Kuwait By...

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