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DOKUMEN MUTU

QUALITY AWARENESS

KOPERTAIS WILAYAH X

28 April 2014

Disapai!a" Ol#$ %

Dr& S'lis(i)a*i+ M&A,

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DOKUMEN MUTU

• Ma"'al M'-'

• Pr.s#*'r M'-'

• I"s-r'!si K#r/a IK

• R#.r* 3isa 3#r'pa .r

a-a' L.,56..!

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MANUAL MUTU MM

• M#")a-a!a" !#3i/a!a"'' .r,a"isasi -#r$a*apa!-i7-as .p#rasi."al )a",*ila!'!a" *a" $ar's##"'$i p#rs)ara-a"

sis-# p#"/ai"a" '-'&• Da" #r'pa!a" p#*.a"

3a,i p#")'s'"a"

*.!'#"-asi -i",!a-*i3a(a$")a s#r-a a!-ii-as.p#rasi."al .r,a"isasi

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RUAN9 LIN9KUP MANUALMUTU

• MM #r'pa!a" pa"*'a"ipl##"-asi a"a/##" '-' PT

• M#r'pa!a" p#rs)ara-a" sis-#a"a/##" '-' )a", $ar's*ip#"'$i .l#$ '"i-5'"i- !#r/a*ili",!'",a" STAI

• Dis's'" *a" #",a' pa*a

p#rs)ara-a" s-a"*ar *a" !la's'lSis-# Ma"a/##" M'-' ISO+p#ra-'ra" p##ri"-a$ RI *a"p#rs)ara-a" a!r#*i-asi 6AN5PT

•MM i"i 3#rla!' *i '"i- p#la!sa"aa!a*#i! *i (ila)a$ STAI: ;a!'l-as&

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 T'/'a" Ma"'al M'-'

• M#",,aris!a" pr.s#s '-aa )a", -#r!ai-la",s'",:-i*a! la",s'", *#",a" la)a"a"p#"*i*i!a" *i ;a!'l-as+ 3ai! *alap#r#"a"aa"+ p#la!sa"aa"+ #al'asi

a-a'p'" -i"*a!a" p#r3ai!a" '"-'!#"/ai" a*a")a p#r3ai!a" 3#r!#la"/'-a"*ala ##"'$i p#rs)ara-a" p#la",,a"&

• M#"/#las!a" $'3'",a" a"-ara 3#r3a,aia!-ii-as )a", -#r!ai- *ala pr.s#s *i a-as&

• M#"/#las!a" $'3'",a" Sis-# P#"/ai"a"M'-' SPM *#",a" p#rs)ara-a" ISO

• M#"#ri"!a" !.i-#" STAI:;a!'l-as*ala p#"i",!a-a" '-' s#ara3#r!#la"/'-a" *ala 3#"-'! -#r-'lis+s#$i",,a *apa- *ipa$ai .l#$ s#'api$a! )a", -#rli3a- *ala pr.s#sp#")#l#",,araa" s'3#r *a)a a"'sia

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LANDASAN KE6I

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ISTILAH DAN DEINISI

• Sis-# P#"/ai"a" M'-' SPM a*ala$p#"#-apa" *a" p##"'$a" s-a"*ar'-'p#",#l.la PT s#ara !."sis-#" *a"p#r3ai!a" 3#r!#la"/'-a" + s#$i",,a isi *a"isi PT *apa- -#rapai s#r-a s-a!#$.l*#rs

#p#r.l#$ !#p'asa"&• Ma"'al M'-' MM% *.!'#" )a", #"/a*i

pa"*'a" ipl##"-asi a"a/##" '-')a", isi")a 3#r*asar!a" p#rs)ara-a" s-a"*ar*a" !la's'l Sis-# Ma"a/##" M'-' ISO

•

P#la",,a"+ s#ara '' a*ala$ p#r.ra",a"a-a' 3a*a" )a", i!'- #"#ria a-a'#3#li la)a"a" p#"*i*i!a"+ *apa- *i3a,i#"/a*i ? -i,a 3a,ia"+ )ai-' a$asis(aa-a' p#s#r-a p#la-i$a"+ *a" p#",,'"al'l'sa"&

•

U"i- !#r/a p#")#l#",,ara p#"*i*i!a" a*ala$;a!'l-as *a" /'r'sa" a-a' l#3a,a s#lai";a!'l-as *a" /'r'sa" )a",#")#l#",,ara!a" la)a"a" p#"*i*i!a" a-a'p#la-i$a"&

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• D.!'#" a*ala$ !'p'la" *ari$asil !#r/a+ *.!'#" i"i -#r*iri*ala *'a 3#"-'!+ $ar*.p) *a"s.;-.p)

• 6.ra", a*ala$ ;.r'lir isia"a!r#*i-asi

•

R#!aa" a*ala$ 3'!-i 7si! )a",*isipa" s#3a,ai 3'!-i isia"pa*a 3.ra",

• Pr.*'! )a", *i$asil!a"

.r,a"isasi p#"*i*i!a" a*ala$la)a"a" p#"*i*i!a" *ia"a*ala pr.s#s")a -#/a*ip#"i",!a-a" "ilai r#a-i", al'#

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6#r*asar!a" p#rs)ara-a" s-a"*ar ISO-#"-a", p#")'s'"a" p#*.a" '-'+

s#ara #;#!-i; *apa- *is's'"3#r*asar!a" !#ra",!a isi -#r*iri *ari >3a,ia" )ai-'

• K#3i/a!a" ''

• Uraia" #",#"ai Or,a"isasi

• P#",#l.laa" P#*.a" M'-'

• 9aris 3#sar:'raia" #",#"ai

!#3i/a!a" .r,a"isasi *ala##"'$i s-a"*ar ISO )a",*ipili$&

• R#;#r#"si sila", *a;-ar pr.s#*'r)a", 3#r!ai-a" *#",a" a!-ii-as.r,a"isasi *a" p#rs)ara-a"s-a"*ar s#ri ISO )a", *ipili$

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PROSEDUR MUTU PM

• M#r'pa!a" *.!'#" )a",#",'rai!a" isi MM #"/a*i

!#,ia-a"5!#,ia-a".p#rasi."al )a", *ila!'!a"*i D#par-##"

• K#ra",!a isi *ari Pr.s#*'rM'-' PM -#r3a,i *ala @

#"a 3a,ia" )ai-'%

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1& T'/'a"+ 3a,ia" i"i #",'rai!a" s#arasi",!a- -'/'a" *a" a!s'* *ari !#,ia-a")a", *i*.!'#"-asi!a" *i *ala pr.s#*'r&

 2 & R'a", Li",!'p+ 3a,ia" i"i #"/#las!a"

r'a", li",!'p p#",,'"aa" pr.s#*'r+ s#p#r-i!apa"+ *i a"a+ *ala !."*isi s#p#r-i apa+;'",si+ l.!asi+ 3a,ia"+ *a" '"i- !#r/a )a",a!a" #",,'"a!a" pr.s#*'r -#rs#3'-+S#lai" i-' 3a,ia" i"i /',a #"/#las!a"-#"-a", 3a-asa" a!-ii-as )a", *i!#"*ali!a"*ala pr.s#*'r -#rs#3'-&

 ?& R#;#r#"si:R'/'!a":A'a"+ 3a,ia" i"i #ri"i*.!'#"5*.!'#" )a", *i,'"a!a" s#3a,air#;#r#"si a-a' 3#r!#i-a" *#",a" !#,ia-a"5!#,ia-a" )a", *i'rai!a" *i *alapr.s#*'r&

  4& D#7"isi+ 3#risi p#"/#lasa" -#"-a", is-ila5is-ila$ )a", *i,'"a!a" *i *ala pr.s#*'r)a", '",!i" -i*a! *ipa$ai *#",a" /#las

.l#$ p#a!ai pr.s#*'r& &

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>& Urai":Ri"ia" Pr.s#*'r+ #r'pa!a"3a,ia" '-aa )a", #",'rai!a"!#,ia-a"5!#,ia-a" *a" .ra",5.ra",

)a", -#rli3a- *i *ala pr.s#sp#la!sa"aa" p#!#r/aa" -#rs#3'-&6a,ia" i"i $ar's s#ara /#las#",i*#"-i7!asi SIAPA P#"a",,'",

 /a(a3+ #la!'!a" APA+ *a" DI MANA+s#r-a KAPAN *a" 6A9AIMANA

!#,ia-a" -#rs#3'- *ila!sa"a!a"WHO+ WHAT+ WHERE+ WHEN *a"HOW

@& Lapira"+ #"a-a- s#'a *.!'#"i"s-r'!si !#r/a+ ;.r'lir5;.r'lir)a", #r'pa!a" 3a,ia" *aripr.s#*'r& U"-'! pr.s#s pr.s#s )a",r'i-+ s#3a,ai lapira" *apa- /',a*is#r-a!a" 3a,a" alir *ari pr.s#s )a",*apa- *i/a*i!a" a'$a"&

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INSTRUKSI KER

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REBORD:ORM

D.!'#" )a", #"'"/'!!a"3'!-i *ari s'a-' !#,ia-a" )a",-#la$ *ila!'!a"&

.r'lir #r'pa!a" ala-p#"*'!'", p#la!sa"aa" pr.s#*'r*a" i"s-r'!si !#r/a& 6iasa")a ;.ri"i #r'pa!a" 3a,ia" *aripr.s#*'r a-a' i"s-r'!si !#r/a IK&

.r i"i -#ras'! *ala *.!'#"'-')a", $ar's *i!#"*ali!a" .r5;.r i"i *iisi *#",a" *a-a

)a", s#s'ai *#",a" a!-i7-as )a",*i 'rai!a" *alapr.s#*'r )a",3#rsa",!'-a"&

.r )a", -#la$ 3#risi *a-a i"i*is#3'- s#3a,ai a-a-a"r#!aa":rr#.r* '-'&

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A*a @ pr.s#*'r (a/i3 )a",#")#r-ai P#*.a" M'-' )a",

$ar's *ip#"'$i 3#r*asar!a"

p#rs)ara-a" ISO%Pr.s#*'r Sis-#

1 Pr.s#*'r Sis- P#",#"*alia"

!#-i*a! s#s'aia"&2 Pr.s#*'r Sis- -i"*a!a"

p#r3ai!a"

? Pr.s#*'r Sis- -i"*a!a"p#"#,a$a"

4 Pr.s#*'r Sis- p#",#"*alia"*.!'#"

> Pr.s#*'r Sis- p#",#"*alia"r#!aa"

@ Pr.s#*'r Sis- a'*i- i"-#r"al&

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MANUAL

PELAKSANAAN

STANDAR

TUJUAN MANUAL

U"-'!#la!sa"a!a":##"'$iS-a"*ar* Sis-# P#"/ai"a"

M'-' I"-#r"al PT&

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LUAS LINGKUP

MANUAL DAN

PENGGUNAANNYAMa"'al i"i 3#rla!'%

1& !#-i!a s#3'a$ s-a"*ar*

$ar's *ila!sa"a!a" *ala!#,ia-a" p#")#l#",,araa"p#"*i*i!a" .l#$ s#'a

'"i- !#r/a pa*a s#'a-i",!a-C

2& '"-'! s#'a S-a"*ar*Sis-# P#"/ai"a" M'-'I"-#r"al PT&

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DEFINISI ISTILAH

1& M#la!sa"a!a" s-a"*ar a*ala$a!-ii-as a-a' !#,ia-a" )a",

$ar's *ipa-'$i '"-'!#"apai '!'ra"+ sp#si7!asi+pa-.!a" i"ials#3a,aia"a p#r")a-aa"

*ala s-a"*ar&2& Ma"'al Pr.s#*'r a-a'

*isi",!a- MP a*ala$ 'raia"-#"-a", 'r'-a" la",!a$ '"-'!

#"apai s#s'a-' )a", *i-'liss#ara sis-#a-is+ !r.".l.,is+l.,is+ *a" !.$#r#"&

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?& I"s-r'!si K#r/a a-a' *isi",!a- IKa*ala$ ri"ia" *a;-ar -',as )a",$ar's *ila!'!a" .l#$ p#"#ria-',as&

4& .r'lir a-a' 6.ra", a*ala$i"s-r'#" -#r-'lis *apa- 3#r'pa$#!lis-+ -#pla-# )a", $ar's*iisi .l#$ p#"#ria ;.r'lir a-a'

3.ra", 3#r;'",si s#3a,aip#l#",!ap *.!'#" '-'&

>& Sii-as a!a*#i!a 3#r*asar!a"P#ra-'ra" P##ri"-a$ ".& ?0:1==0

a*ala$ sa-'a" )a", -#r*iri a-as*.s#" *a" a$asis(a pa*ap#r,'r'a" -i",,i&

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PROSEDUR

1& M#la!'!a" p#rsiapa" -#!"is*a":a-a' a*i"is-ra-i; s#s'ai*#",a" isi s-a"*ar

2& M#la!'!a" s.sialisasi isi s-a"*ar!#pa*a s#l'r'$ sii-as a!a*#i!a*a":a-a' !ar)a(a" "."5*.s#"s#ara p#ri.*i! *a" !."sis-#"

?& M#p#rsiap!a" *.!'#" -#r-'lis3#r'pa a"'al pr.s#*'r+ i"s-r'!si!#r/a s#s'ai *#",a" isi s-a"*ar

4& M#la!sa"a!a" !#,ia-a"

p#")#l#",,araa" a!a*#i!p#r,'r'a" -i",,i *#",a"#",,'"a!a" s-a"*ar s#3a,ai-.l.! '!'r p#"apaia"&

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KUALIFIKASI

PEJABAT/PETUGAS

 YANG MENJALANKANMANUAL1& Ti Sis-# P#"/ai"a" M'-'

I"-#r"al SPMI PT s#s'ai

*#",a" -',as p.!.! *a";'",si")a -'p.!si+ *a":a-a'

2& P#/a3a- s-r'!-'ral *#",a"3i*a", p#!#r/aa" )a", *ia-'r

.l#$ s-a"*ar )a",3#rsa",!'-a"+ *a":a-a'

?& M#r#!a )a", s#ara #!splisi-*is#3'- *i *ala p#r")a-aa"

s-a"*ar )a", 3#rsa",!'-a"&

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CATATAN

U"-'! #l#",!api a"'al i"i+

*ip#rl'!a" !#-#rs#*iaa"*.!'#" -#r-'lis 3#r'pa*.!'#" -#r-'lis 3#r'pa a"'alpr.s#*'r -#"-a", s'a-' !#,ia-a"

s#s'ai isi s#-iap s-a"*arREFERENSI

 Ti P#",#3a",a" SPMI5PT+Sis-# P#"/ai"a" M'-'

I"-#r"al P#r,'r'a" Ti",,i+6a$a" P#la-i$a"+ Dir/#" Di!-i +2010&

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REFERENSI

 Ti P#",#3a",a" SPMI5PT+Sis-# P#"/ai"a" M'-'

I"-#r"al P#r,'r'a" Ti",,i+6a$a" P#la-i$a"+ Dir/#"Di!-i + 2010&