CURRICULUM VITAE

Aaron Downes

The Green, Dunboyne Castle,

Dunboyne,Co. Meath

a.downes@live.ie 085 249 2953

Profile:

I am extremely motivated, hard working and reliable with a background in retail, warehousing, IT and Administration. I work well alone, as well as part of a team. Punctual, organised and pick up things fast.

Key Skills:

Customer Service – Taking inbound calls and answering customer queries, as well as face to face interaction.

Administration – Data entry, typing and filing experience Team work - Experienced in warehouse and customer focused team roles Record keeping – Health and safety, administration. Delivery and reporting records I.T – Excel, Word, Outlook. Fast typing (58-65 wpm) and quick to transfer

information

Education History:

Domestic Appliance Repairs – Chevron Training, April 2014Manual Handling Fetac Level 6 Certificate – Skills Team Training Solutions, August 2013 Multimedia Fetac Level 5 Certificate – Dunboyne PLC, June 2011Word Processing Fetac Level 5 Certificate Distinction–Dunboyne PLC, June 2011Dunboyne CFE (PLC) – Multimedia & Computer StudiesECDL (European Computer Driving Licence) Certificate – St. Peter’s College, June 2010 Leaving Certificate Applied – Merit 82% – St. Peter’s College, June 2010 Junior Certificate – St. Peter’s College, June 2008

Accomplishments and/or Achievements:

In result of the work I was involved in helping the school receive their Green Flag Award. I received recognition and was presented with an engraved watch from St. Peter’s College to mark my commitment to the School and Class

Career History:

Call Centre/Customer Service/Administration – DHL – July 2014 – June 2015

Responsible for calling customers and accepting calls and enquiries about deliveries and collections

Responsible for reporting to the manager about any incidents or updates on deliveries and collections

Responsible for contacting drivers for updates on deliveries to see if any issues I dealt with customers over the phone with a professional manner and strong

communication skills Involved in conference calls with co-workers and customers to work out daily

discrepancies and solutions Received and Sent out several emails daily to co-workers/customers and Hauliers I then update the system(s)/Spreadsheet(s) throughout and at the end of every day

with required information After I finished this, I made sure the right POD's (proof of deliveries) were allocated

to the right cabinet/filing system for the coming days I also done a Route Planning position from October to January

Festival Assistant, Noel Recruitment Agency – August 2013

Cleared Festival grounds and surrounding areas to ensure safety Health and Safety precautions Recorded time keeping

General warehouse assistant, Branagans Meat Company - November 2012

Strapped and labelled stock to prepare to go out for shipment and freezer stock Stacked boxes in line with health and safety guidelines Reported to the warehouse manager throughout the day, to keep him informed

about how the day was going.

Duty Cleaner, Dunnes Stores – July 2012 – October 2012

Maintained shop floor, car park and stock room Stocked shelves Provided service on trolleys when needed Till Operator Recorded timesheets and health and safety record

Administrator, Accounts Maintenance Services – June-July 2009

Organised folders and filing for the business Providing Customer Service, logging incoming messages from clients over the

phone.

Maintained database using Excel and Word Record keeping/Filing of clients and orders

Key Learning/Accomplishments:

How to maintain accurate record keeping. Customer service skills and managing telephone enquiries. I have developed more on my key skills. Working with people in different work environments. A broad experience in different work places.

Additional Information:

I had a keen interest in playing hurling and Gaelic when I was younger. I played football for a number of years, with St. John Bosco in Drimnagh from 2005-2008 and Dunboyne AFC in Dunboyne from 2008-2011. I was captain for one year for Dunboyne in 2010-2011.

Hobbies and Interest:

Football, music and exercising are important to me. I am interested in a variety of food and also enjoy socialising. I have great interest in using computers as I have found it to be an interesting pastime which has assisted me in developing my skills over the years.

Reference:

Available on request