A3 Miscellaneous Sales Reporting Workshop 2013 DES Training Conference & Trade Show Presented by...
-
Upload
melissa-donson -
Category
Documents
-
view
213 -
download
0
Transcript of A3 Miscellaneous Sales Reporting Workshop 2013 DES Training Conference & Trade Show Presented by...
1
A3 Miscellaneous Sales Reporting Workshop
2013 DES Training Conference & Trade Show
Presented by Jessica Cole and Tim Shay
October 29, 2013
2
A3 Workshop
Plan
• 1. Clarify the problem• 2. Break down the problem• 3. Set a target• 4. Analyze the root cause
Do
• 5. Develop countermeasures• 6. Implement countermeasures
Check
• 7. Evaluate results and processes
Act
• 8. Standardize successful improvements
3
Q1 Q2 Q3 Q4 0
10203040506070
Number of Vendors Using Misc Sales Reporting in 2012
Quarter Misc Sales Reported
Num
ber o
f Ven
dors
Clarify the Problem
Q1 Q2 Q3 Q4 $0
$2,000,000
$4,000,000
$6,000,000
$8,000,000
$10,000,000
$12,000,000
Misc Sales Reported in 2012
Misc Sales Reported
$ of
Sal
es R
epor
ted
• Miscellaneous Use Entry Table in the Contract Usage Reporting System as a convenience for vendors who cannot find the correct customer number.
• Recorded Misc Sales:– 2011 $31 million– 2012 $38 million
4
Break Down The Problem
5
Pareto Principle
“80% of the effects comes from 20% of the causes”
6
Set Targets
7
Root Cause Analysis: 5 Whys
8
Hypothesis
9
Develop Countermeasures
Lean Coffee
10
Implement Countermeasures
11
12
Evaluate Results and Processes
13
• The number of transactions entered into the Miscellaneous Usage Table has decreased 65% from 2nd quarter to 3rd quarter in 2013.
• Currently there is $0 in the Miscellaneous Usage Entry table.
Results
14
• Attempt not to use Miscellaneous Sales• If unable to find agency call for assistance
or refer to Contract Sales Worksheet.
https://fortress.wa.gov/ga/apps/garpts/UsageWorksheet.aspx
• If assistance is needed after reporting call
for assistance.
How Vendors Can Help
15
• When order goods and Services please do the following:– Refer to your customer number on purchase
orders and other communications with the vendor.
– Refer to your parent name not your individual facility name. (Example: Western State Hospital should be referred to as Social and Health Services, Dept. of)
How Customers Can Help
16
Questions
• Tim Shay• Department Enterprise Services,
Contracts and Legal, Master Contracts and consulting
• [email protected]• 360-407-9410• Master Contract Usage Agreement
https://fortress.wa.gov/ga/apps/ContractSearch/MCUAListing.aspx