A SWAT team Approach to User Studies Erin Mayhood University of Virginia Library July 31st, 2008.
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A “SWAT team” Approach to User Studies Erin Mayhood University of Virginia Library July 31st, 2008
Transcript of A SWAT team Approach to User Studies Erin Mayhood University of Virginia Library July 31st, 2008.
A “SWAT team” Approach to User Studies
Erin Mayhood
University of Virginia Library
July 31st, 2008
“Know thy user, and you are not thy user.”
- Arnie Lund
Our Model
User Requirements Usability
The OLE Teams
• Web Site Interim Design Improvement Team• OLE User Requirements Team• OLE System Infrastructure Team • OLE Operational Planning Team• Serials Solutions Implementation Team• OLE Staff Enhancements Team • Digital Library
OLE Design Cycle
Define mission and target user population
Stage 1 Stage 2
Collect user requirements
Stage 3
Create and modify
conceptual design
Perform usability testing
Create and modify physical design
Stage 4
Stage 5
Iterative Design
Implement and market results
Process for continuous improvement
Team Member Roles
User RequirementsExploring user needs supported by reading,
experience and local study.
• Group task analysis
• Wants and needs analysis
• Analysis of competitor’s or ideal models
• Prioritization of enhancement requests
• Literature review
• Interviews, surveys (through MIS)
• Card sorting
• Field studies
UsabilityDetermine the ease with which our users can
employ a particular product/site the library has in development or in use.
• Assess need for usability activities
• Design usability tests
• Recruit testees
• Perform tests
• Write usability report
Clemons Laptop Pilot Project
Research Process
Review of spring 2007 Clemons software statistics
Paper survey in Clemons during two days of fall finals, N=162
Three focus groups of Clemons students, N=32
Literature Review
Round 1
Brainstorming
Yellow=Original suggestion
Pink=Reactions to suggestions
Brainstorming
Brainstorming
Yellow=Original suggestion
Pink=Reactions to suggestions
Brainstorming
Brainstorming
Visualization
Visualization
Blacklight Research Process
Wants and Needs Analysis
Guided Interviews
Usability Testing
Literature Review
