7/27/2019 A Study on Consumer Satisfaction Towards Battery Cycle in Erode City With Special Refference to Herclues

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QUESTIONNAIRE

A STUDY ON CONSUMER SATISFACTION TOWARDS BATTERY CYCLE IN

ERODE CITY WITH SPECIAL REFFERENCE TO HERCLUES

Respondents Name:

Respondents Gender:

Male [ ] Female [ ]

1. Age of the respondent:

Less than 20 [ ] 20 0 [ ] 0 !0 [ ] A"o#e !0 [ ]

2. $d%&at'onal (%al'f'&at'on:

)ll'terate [ ] *&hool le#el [ ] +G [ ] ,G [ ] others [ ]

. -&&%pat'on

Mrm'don [ ] ,r'#ate emploee [ ] Go#t.$mploee [ ]

-thers [ ]

!. Fam'l 'n&ome:

Less than 2/000 [ ] 2/001 0000 [ ] 0001 /000 [ ]

More than /001 [ ]

/. N%m"er of mem"ers 'n o%r fam'l

Less than [ ] ! [ ] / [ ] More than / [ ]

. h'&h modeltpe of &&le o% are &%rrentl %sed3

4h%nder"olt [ ] 5M678*A7$le&tra [ ] 9er&%les h'7#olt [ ] -thers[ ]

. Reason for p%r&hased "atter &&les

-ff'&e p%rpose [ ] $;er&'se p%rpose [ ] $n o% &ame to ?no> a"o%t the "atter &&les

Ad#ert'sements [ ] Fr'endsRelat'#es [ ] Ne'gh"orhood [ ] Fam'lmem"ers [ ]

7/27/2019 A Study on Consumer Satisfaction Towards Battery Cycle in Erode City With Special Refference to Herclues

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@. *tate the mode of "'&&le p%r&hase

Ne> &&le [ ] +sed &&le [ ]

10. *tate the mode of paments

5ash [ ] )nstallment [ ] 8oth [ ]

11. 9o> m%&h amo%nt o% had spent monthl for o%r &&le reg%lar ma'ntenan&e3

Less than 1000 [ ] 100072000 [ ] 20007000 [ ] More than 000 [ ]

12. ho mostl %sed "atter &&le 'n o%r fam'l3

'ds [ ] Aged ,erson [ ] Ad%lts [ ]

1. *tate the fa&tors &ons'dered >h'le p%r&hased &&le3

5. Very impor!" #.Impor!" $.Nei%er #&' '.U"impor!" (.No"e

*.No Fa&tors / ! 2 1

1 ,r'&e

2 8rand Name

*tle and 5olo%r

! arrantGrandee

/ (%'&? ,'&?7%p

-therB>e'ghtC &ar'ng &apa&'t et&D

1!. h'&h &olo%r of "'&&le o% are l'?e mostl3

Red [ ] 8la&? [ ] -range [ ] Green [ ] -ther 5olo%r [ ]

1/. 9o> long are o% %s'ng &&le3

Less than 1 Eear [ ] 172 Eears [ ] 27 Eears [ ] Morethan Eears [ ]

1. 9o> o% feel a"o%t the road gr'p of "atter &&le3

$;&ellent [ ] Good [ ] A#erage [ ] ,oor [ ]

1. 9o> often o% do ser#'&e for o%r "atter &&le3

-n&e 'n 2 Months [ ] -n&e 'n ! Months [ ]

-n&e 'n Months [ ] -n&e 'n = months [ ]

7/27/2019 A Study on Consumer Satisfaction Towards Battery Cycle in Erode City With Special Refference to Herclues

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1=. Normall >here o% do ser#'&e o%r "'&&le3

*ho> room [ ] -%ts'de [ ] *elf *er#'&e [ ]

1@. *tate o%r "atter "a&?%p m'leage B'n ?msD

Less than 20 m [ ] 2070 [ ] 07!0 [ ] Morethan !0 [ ]

20. 9o> m%&h m ha#e o% tra#elled per da3

Less than / m [ ] /710 [ ] 1071/ [ ] Morethan 1/ [ ]

21. Are o% sat'sf'ed >'th o%r &&le des'gn3

9'ghl *at'sf'ed [ ] *at'sf'ed [ ] Ne%tral [ ]

's7sat'sf'ed [ ] 9'ghl 's7sat'sf'ed [ ]

22. Are o% sat'sf'ed >'th the ser#'&e pro#'ded " the &ompan3

9'ghl *at'sf'ed [ ] *at'sf'ed [ ] Ne%tral [ ]

's7sat'sf'ed [ ] 9'ghl 's7sat'sf'ed [ ]

2. 'd o% sat'sf'ed >'th the a#a'la"'l't of spare parts 'n lo&al mar?et3

9'ghl *at'sf'ed [ ] *at'sf'ed [ ] Ne%tral [ ]

's7sat'sf'ed [ ] 9'ghl 's7sat'sf'ed [ ]

24. Please Tick ( ) in the appropriate boxes based on your bicycle experience

HSD =Highly Satisied S!=Satisied "#= "eutral

DS = Dis$satisied HDS= Highly Dis$satisied

*.No Fa&tors HSA SA NE DS HDS

1 ,r'&e

2 4ra#ell'ng &omforta"le

es'gn

! *peed

/ *tle

2/.Are o% sat'sf'ed >'th the -#erall performan&e of the

7/27/2019 A Study on Consumer Satisfaction Towards Battery Cycle in Erode City With Special Refference to Herclues

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9'ghl *at'sf'ed [ ] *at'sf'ed [ ] Ne%tral [ ]

's7sat'sf'ed [ ] 9'ghl 's7sat'sf'ed [ ]

2. ,lease pro#'de ran? "ased on o%r pro"lems >h'le %s'ngp%r&has'ng "'&&le3

S.No F!)or* R!"+

1 ,o>er &ons%mpt'on

2 Lo> m'leage

+n&omforta"le

! Lo> %al't of spares

/ 5%stomer &are response

A#a'la"'l't

-thers

2. 'll o% read re&ommend th's #eh'&le to others3

Ees [ ] No [ ]

2=. o o% ha#e an 'dea to &hange th's #eh'&le 'n near to f%t%re3

Ees [ ] No [ ]

2@. ,lease pro#'de o%r #al%a"le s%ggest'ons for 'mpro#'ng o%r prod%&t3