A QUICK AND EASY GUIDE TO ONLINE BANKING AND BILL PAY

BY PAUL A. MURPHY, AUTHOR OF BANKING ONLINE FOR DUMMIES®

A QUICK AND EASY GUIDE TO

ONLINE BANKINGAND BILL PAY

DisclaimerConcepts, strategies and procedures outlined in this guide can and do change and may notbe applicable to all readers. The content in this guide is not warranted to offer a particularresult or benefit. Neither the author/publisher, nor Sanford Institution for Savings shall beliable for any damages arising out of the use of this guide, including but not limited to loss of profit, commercial, special, incidental or other damages. For complete product and serviceinformation, please refer to the terms, conditions and disclosures for each product andservice.

Published by Murphy & Company, Inc.459 Sovereign CourtSt. Louis, MO 63011http://www.mcompany.com

©2005 Murphy & Company, Inc.“Dummies” and “For Dummies” are registered trademarks of Wiley Publishing, Inc. Microsoft,Windows, and Internet Explorer are registered trademarks of Microsoft Corporation. NetscapeNavigator is a registered trademark of Netscape Communications Corporation in the UnitedStates and other countries. Quicken and QuickBooks are registered trademarks of Intuit, Inc.Macintosh is a registered trademark of Apple Computer, Inc.

A Quick and Easy Guide toOnline Banking and Bill Pay

MEMBER FDIC

www.banksis.com

Welcome

Whether you are at home, work, or on the road, Sanford Institution forSavings is here for you 24 hours a day, seven days a week with ourelectronic services. These services allow you to decide when and howyou want to interact with us – via telephone, ATM or online.

This guide is designed to help answer your questions about howOnline Banking and Bill Pay work and how they can help manage yourfinances electronically. In addition to getting your account informationand transferring funds, you’ll also be able to export accountinformation to Quicken® or Microsoft® Money, and pay bills online. With Online Banking and Bill Pay, you’ll find that you are able to reducethe amount of time you spend managing your finances.

Welcome, and we hope you enjoy managing your accounts online.

Nathan MilkinsInternet Banking AdministratorSanford Institution for Savings

1

2

Sanford Institution for Savings

Table of Contents

What Can Online Banking Do For Me? .................................................3

Security ....................................................................................................4

Online Banking Overview.......................................................................6

Getting Started........................................................................................7

Logging In................................................................................................8

Account Summary ...................................................................................9

Account History .....................................................................................10

Account Transfers..................................................................................11

Interface with Quicken® or Microsoft® Money....................................12

Bill Pay Overview...................................................................................13

Payees ....................................................................................................14

Payee Setup ...........................................................................................15

Scheduling Payments ............................................................................17

Pending Payments.................................................................................19

Edit and Delete Payments ....................................................................20

Payment History ....................................................................................21

User Options ..........................................................................................22

How to Contact Us ................................................................................23

Quick Steps to Logging In ....................................................................24

www.banksis.com

What Can Online Banking Do For Me?

With Online Banking you always have access to your accountinformation – it’s the branch that’s open 24 hours a day, seven days aweek, 365 days a year. Now you can do everything needed from home,work or any place you have Internet access. Online Banking provides aprivate, secure and easy way to control your finances when it fits your schedule.

With Online Banking you can:

• View updated balances and transactions for all of your accounts, including account history.

• Transfer funds between accounts.

• Download transactions into Microsoft® Money or Quicken®.

• Pay all your bills with a few clicks of your mouse – saving you the cost of stamps, envelopes, personalized checks and most importantly – your time.

• Set up recurring payments to pay your monthly bills.

• Edit or delete payments before they are processed.

3

4


Security

Protecting your personal data is our top priority online.Sanford Institution for Savings has installed strong and multi-layeredmeasures to keep your funds fully protected and your account andpersonal information private when using Online Banking.

Encryption TechnologyExchange of privateinformation over the Internet,while maintaining privacy andsecurity, is possible through theuse of encryption technology. Thisencryption technology, Secure SocketsLayer (SSL), will scramble information as itpasses across the Internet. To provide thehighest level of confidentiality and securityavailable to date, Sanford Institution for Savings recommends the useof browsers that support 128-bit encryption technology.

Supported BrowsersOnline Banking can be accessed from any computer with Internet accessand a secure web browser such as Microsoft® Internet Explorer 5.0 orhigher which supports 128-bit encryption. If your computer operateswith Microsoft® Windows® 95 or higher; or Apple® Macintosh® system 7.0or higher, you probably have all the software that is required.

Firewall ProtectionFor added security, your information is passed through a firewall.The firewall is a computer designed specifically to keep unauthorizedusers from accessing data.

www.banksis.com

Security

Limited Access PasswordsAccess to your account is protected from unauthorized users by apersonal password. The initial Online Banking Password is the last fourdigits of your Social Security/Tax ID number. You will be required tochange your password the first time you log in to Online Banking. Do not share your password with anyone. Sanford Institution forSavings will NEVER solicit you by phone or e-mail and ask for yourpersonal login details, so do not provide this information to anyonewho asks for it. You can change your Customer Number at any time inOnline Banking by selecting the User Options menu. If, at any time, youforget your Customer Number, contact Customer Service to reset it.

Password ProtectionSelect your password wisely. Do not select a word or number that’s easyto guess, such as your own name, your child’s name or a birth date. Thebest passwords are those that mix both letters and numbers. Yourpassword may be 6-8 characters in length. Online Banking is case-sensitive, so be sure to remember whether any letters you use areupper- or lowercase. For added security against anyone attempting torandomly guess your password, the Online Banking login will disable ifan incorrect password is entered three times in succession. Call Customer Service, (888) 226-5747, or locally (207) 324-2285,to reactivate your account.

Automatic Sign OffClick the Sign Off button and close your browser when you are finishedwith your Online Banking session. For further security and peace ofmind, in the event you forget or are unable to log off, SanfordInstitution for Savings will automatically end your Online Bankingsession if there is no activity on your workstation for twenty minutes. To resume a timed-out session, you will need to repeat the login steps.

5

6


Online Banking Overview

Online Banking is a safe and easy way to manage your financeswhenever, wherever it’s convenient for you. With Online Banking, you can take care of business from any computer with Internet access,whether you’re at home, at work or on the road.

Look at all you can do:

• Pay anyone, anytime, anywhere... with a few clicks of the mouse!

• Transfer funds any time of the day or night.

• See detailed views of your account activity, including individual transaction histories.

• Schedule payments up to a year in advance of the due date.

• Set up recurring payments to be made automatically at the frequency you specify.

• Manage your money easily by exporting your account information to Quicken® or Microsoft® Money.

www.banksis.com

Getting Started

If you’ve completed the Online Banking enrollment, you’re ready toaccess your accounts online. Follow the steps shown and you’ll bemanaging your money online like a pro in minutes.

7

Open your web browser and go towww.banksis.com

From the top navigation menu onour home page, select the OnlineBanking link, or click here to reachthe Online Banking Login page.

8


Logging In

Logging in to Online Banking is as easy as 1-2-3. Just launch your Webbrowser (Microsoft® Internet Explorer or Netscape Navigator®) and go to www.banksis.com. On the home page, click on the Online BankingLogin link to access the login screen.

If you do not have a SIS OnlineBanking account, click here to register.

If you already have an account,then enter your Customer Numberand Password here.

NOTE: One of our securitymeasures is that if you orsomeone attempting to gainaccess to your account uses anincorrect/invalid CustomerNumber and/or Password threetimes in a row, your account willbe locked even if the correctCustomer Number and Passwordare used thereafter. If this occurs,call (888) 226-5747, or locally at(207) 324-2285, to have youraccount unlocked.

Click Log-in to begin your OnlineBanking session.

www.banksis.com

Account Summary

This page displays a quick view of your accounts. On the AccountSummary screen, you can view your current deposit and loan balancesand transfer funds between your accounts.

9

See a detailed listing of alltransactions for each account by selecting the account name.(See next page)

If you have more than one accountset up with SIS, you can quicklytransfer funds from one accountto another.

Gain immediate information about all accounts from theSummary screen.

Click the Printer Friendly button tomake a hard copy of your accountinformation.

10


Account History

When you select a linked account name listed on the Account Summarypage, you will be shown the history of the individual account.

From the bottom of your account history screen you can change thedate range for viewing your past transactions.

Enter a starting and ending dateand click More History to adjustyour history view.

To view another account’s history,select an account from the drop-down list below and select View Different Account.

All transactions are listed by date,check number, transaction ordescription and credit or debitamount.

Click on the up and down arrowsto the right of a column headingto sort your transactions inascending or descending order.

www.banksis.com

Account Transfers

It’s easy to transfer money from one account or loan to another. Click Account Transfer and you will be taken to a screen that resemblesthis one.

11

Click on the Account Transfer link. Enter the amount to transfer.

Select the accounts you want toTransfer funds FROM and then TO.

Click here to submit the transfer.You’ll be taken to a confirmationpage where you can double checkall the details before completingthe transfer.

12


Interface with Quicken® or Microsoft® Money

This page allows you to export your account information into either an OFX or CSV file format. To export your account information intoQuicken® or Microsoft® Money follow these instructions.

Click on Account Export. Select the account history data todownload and enter a date range.

Select a format you prefer.Click the Download Data buttonto download the requested datato your computer.

www.banksis.com

Bill Pay Overview

Bill Pay offers you convenience, cost-savings and best of all, it’s free! No more buying stamps, writing checks and mailing envelopes. Pay allyour bills online anytime, anywhere – simply click Bill Payment fromyour navigation menu.

13

Pay anyone, anytime, from anywhere.

• Payment history is automatically collected for your records.

• You choose the date you want your payment to be made – up to oneyear in advance.

• Schedule recurring payments for regularly occurring bills.

• Edit or delete scheduled payments any time before the payment is processed.

14


Payees

A payee is any person or company that you pay, including your utilitycompany, your credit card company, or even your baby sitter – anyoneyou would normally send a check. The first time you log on to BillPayment, we recommend that you take a few moments to set up thepayees you’ll use regularly. The screen shown lists a sample set of payees.

Click here to list your payees. Payment Type lists the method ofbill payment, electronic or check.

Electronic PayeesElectronic payees must already be established in the Electronic Payee database before they can beset up to receive payments electronically. Funds for payments made electronically will bededucted from your account on the day you have specified the payment to be sent.

Check PayeesCheck Payees are companies or individuals that are not in the database, or simply items youwould prefer to pay via check. Funds for payments made by check will be deducted from youraccount on the day you have specified the payment to be sent.

Click the Add Payee button tocreate a new payee record.Checkmark each payee and clickEdit Payees to modify the payeerecord(s), or click Delete Payees to remove a payee record.

Click Schedule Payments to quicklyschedule a payment to any of yourpayees. (See Page 17 for furtherdetails)

www.banksis.com

Payee Setup

From the Payees screen, click on the Add Payee button, it will displaythe window below to set up your list of payees. It only takes a minuteto set up new payees. Add Payee allows you to create a new payee bysearching an electronic database or adding the payee manually.

15

Click Search for Payee and ourdatabase will perform anationwide search for that payee’s information.

To add a payee manually, click hereand you will be able to enter yourpayee’s information in the emptyfields. (See next page)

Enter your payee’s name and state.

Or enter the first eight digits ofyour credit card number.

16


Payee Setup

If you are paying a payee not listed in our database or an individualsuch as your baby sitter, you will need to add that payee by clicking Add Payee Manually.

Enter the fields with your payee’sname, payment or billing address,and phone number and enter youraccount number if you have oneset up with that payee.

Remember to also give your payeea nickname that will help youeasily identify it when schedulingpayments. This name will notappear on the check.

When you have completed therequested information fields, clickthe Add Payee button and thepayee will be added to yourpayee list.

NOTE: Please remember to checkthe Payee Name and AccountNumber. Any inaccuracies willaffect your payments.

www.banksis.com

Scheduling Payments

Use this feature to make payment to a payee – just like writing a check.Enter the payment details, click the Schedule Payments button, and thepayment is now scheduled to be sent to the payee. It’s that simple.

17

Click SchedulePayments from thenavigation menu andhighlight each payeeyou will pay.

Enter the amount inthis field.

Enter

Enter a payment date.If your payment isrecurring, click on theRecurring Date button.(See next page)

Just like a regular check, you caninclude a memo for the paymentreference by typing here. (This isonly available for check payments).

When you are finished enteringyour information click SchedulePayments.

18


Scheduling Payments

When you have a payee who will receive payments on a recurring basis,click the Recurring Date button and the screen below will display.

Specify if this is a recurring orsingle payment.

Select the dates and parametersfor the recurring schedule periodneeded for the payment.

Enter a final payment date (if recurring) to specify when thepayments should stop being sentto this payee.

Click OK when you are finishedsetting up your payment dateinformation.

www.banksis.com

Pending Payments

Monitor the details of your recurring payment schedules and pendingone-time payments. You have the option to view, edit or deletepayments prior to the processing date.

19

Select View Payments to viewscheduled payments.

All pending payment transactionsare listed in columns and byclassification.

Revisions can be made to anypending scheduled payment.Historical payments can not beedited or deleted. (See next pagefor more details).

20


Edit and Delete Payments

Make Edits and Deletions to your payee schedule by following the stepsdescribed.

Click Edit Payments to submit thepayment changes.

Click Delete to remove this payment.

On the View Payments screen,highlight the payment you wish toedit and select Edit Payments.

From this screen you can changeyour payment amount, date or memo.

On the View Payments screen,highlight the payment you wish to remove and select DeletePayments.

Confirm the information for thispayment.

www.banksis.com

Payment History

By clicking the View Payments option you will be shown a listing of thepayments that have been paid. You can view the details of an individualpayment or change the date range to view other payments.

21

Select View Payments to view pastpayments.

Enter the Payment Date Range andselect View Payments to changeyour payment history display.

To view the details of anindividual payee, click the link for that item.

NOTE: Deleting a Payee will erasethe payment history for thatpayee.

22


User Options

Access User Options to customize or modify areas of your OnlineBanking session. Change your Password and Customer Number ormodify the amount of time it takes for your session to time out due to inactivity.

Click the User Options link in thetop navigation menu.

From this screen you can choosefrom several different options to modify your Online Bankingsession.

www.banksis.com

How to Contact Us

We want to make communicating with us quick and easy. While online,you can send a secure e-mail message to us (Do not send sensitiveaccount details via e-mail.) You can also contact us during regularbusiness hours at toll-free (888) 226-5747.

23

The Help feature is alwaysavailable to assist you with OnlineBanking. Simply click this link toreach the Help Index.

Click here to compose a secure e-mail message to us.

24


Quick Steps to Logging In

Logging in

1. Open your web browser and go to www.banksis.com and select the Home link.

2. Select the Online Banking Login link on the right of the home page, or click on Online Banking in the top navigation bar.

3. Enter your Customer Number and Password and click Log in.

4. Forget your Password? Call Customer Service during regular business hours at toll-free (888) 226-5747, or locally at (207) 324-2285.

Bill Pay

1. Log on to Online Banking.

2. From the navigation menu click Bill Payment.

3. Select the payment function you want to perform.

4. Follow prompts and instructions.

Don’t forget to exit your sessionby clicking Sign Off in the topnavigation menu.

NOTE: Sanford Institution forSavings will automatically endyour Online Banking session ifthere is no activity on yourworkstation for 20 minutes.To resume a timed-out session,you will need to repeat the login steps.

Important Information about Spywareand other Third Party Software

Due to the increasing global rates of online fraud and identity theft, we are sending you this message to inform you of the potential dangersof certain free Internet software and services.

Many companies on the Internet offer free services such as browsersearch toolbars and Internet acceleration. The use of these servicesoften requires installation of software and changing of your browsersettings. This may allow these companies to collect information yousend through the Internet, which could include your online bankingpassword or a credit card number!

Because of the potential danger these services pose to onlinetransactions, we have made changes to our online banking system. The system attempts to detect certain well-known services that maycollect this information, and will prevent you from logging in if they are detected. However, being able to log into online banking is not aguarantee that your computer is safe.

Only you can keep your information safe from these companies. If youinstall or use these free services, you should carefully read the terms andconditions before using the service. You should also install and maintaincurrent virus protection, and consider using a so-called 'spywareremoval' program to detect and remove harmful services.

Please remember, Sanford Institution for Savings is not responsible forthe security of your home computer, and we cannot be held liable fordamage resulting from using these services. We are concerned with thesafety of your personal information, and we ask for your help inkeeping your account secure.

[email protected]

(207) 324-2285(888) 226-5747

Helping build neighborhoods inSouthern Maine since 1933

MEMBER FDIC

[email protected]

(207) 324-2285(888) 226-5747

A QUICK AND EASY GUIDE TO ONLINE BANKING AND BILL PAY

Documents

Transcript of A QUICK AND EASY GUIDE TO ONLINE BANKING AND BILL PAY