NetApp IT transformed its service delivery by redefining the roles of storage administrators

Team approach supports NetAppsIT service delivery strategy

Service engineers instead ofstorage admins

Service manager responsibilitiesoverlap, eliminating silos

Each role manages futureroadmaps, drives innovation,and provides continuousprocess improvement

Job responsibilities, not people

Built a storage engineering team with new, intertwined responsibilities

Stakeholder relationship management and effectivecommunications

Service development and management

Financial management, reporting, and analysis

Strategy, planning, and goal setting

Institutional knowledge sharing and learning about IT

Augmented Technical Skill Sets with Business Skills

Learn more at www.NetAppIT.com 2015 NetApp, Inc. All rights reserved.