NetApp IT transformed its service delivery by redefining the roles of storage administrators

• Team approach supports NetApp’sIT service delivery strategy

• Service engineers instead ofstorage admins

• Service manager responsibilitiesoverlap, eliminating silos

• Each role manages futureroadmaps, drives innovation,and provides continuousprocess improvement

• Job responsibilities, not people

Built a storage engineering team with new, intertwined responsibilities

• Stakeholder relationship management and effectivecommunications

• Service development and management

• Financial management, reporting, and analysis

• Strategy, planning, and goal setting

• Institutional knowledge sharing and learning about IT

Augmented Technical Skill Sets with Business Skills

Learn more at www.NetAppIT.com© 2015 NetApp, Inc. All rights reserved.