A MUST READ FOR YOUR INDOOR COMFORT€¦ · Automatic Sediment Filter Filters water to every faucet...

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A MUST READ FOR YOUR INDOOR COMFORT

Spring/Summer 2013

FREEWin 1 Year

For Trivia Winner

ASAP ServicePg. 3

COUPONS INSIDE

Call (913) 384-4440 or (816) 285-4440 www.anthonyphc.com2 3

Using independent thermostats and automatic dampers, a zoning system allows you to control the temperature in separate rooms of your home or office. You have a light switch in every room. Why not have a thermostat in your most used rooms? This saves you money because you only cool or heat the rooms that need it. Find YOUR comfort zone. Let us show you how to be comfortable in every room.

Government “Switch-A-Roos”The Good, The Bad, and The Ugly

Find Your Comfort ZONE

By Steve Burbridge

You may have a tax credit coming and did not even know it! When Congress passed the “fiscal cliff” legislation at the end of last year, they reinstated tax credits (known as 25c) for 2013 and retroactively for 2012. I don’t understand the credit being applied for 2012 purchases when our government is so far in debt and no consumers were expecting it. We have notified our customers that may qualify for the 2012 credit and will help you earn the credit for 2013 if it fits your situation.

The Environmental Protection Agency (EPA) is continuing to reduce the amount of ozone-depleting refrigerant they are allowing manufacturers to produce. The summer of 2012 saw a steep reduction in supply which triggers higher prices. The EPA is stating they will be reducing the supply again this year so Freon prices will continue to increase. See article on page four if you have an older air conditioner. The phase-out of ozone-depleting refrigerant is being accelerated far before the deadline of 2020.

The Regional Minimum Efficiency Standards that require all new furnaces in northern states, including Kansas and Missouri, be 90% efficient or greater has been delayed. The Department of Energy (DOE) has been telling us for over a year to educate people about this standard and prepare for it. Then in mid-January, they rescinded the standard due to their inability to enforce the new law. It is still a wise investment to own a 95% or greater efficient furnace; however, it will not be required after May 1, 2013 on replacement and new construction installations.

Stay tuned; more changes are in the works and we will keep you updated – good, bad, or ugly!

2012 and 2013 Tax Credit QualifiersAir Conditioner- 16 SEER (Efficiency) Minimum

Heat Pump- 15 SEER (Efficiency) MinimumGas Furnace- 95% AFUE (Efficiency) Minimum

Furnace or Air Handler with High Efficiency Blower

Zoning, as it relates to heating and cooling, means to customize and maximize your comfort at home. It’s a simple, economical way to gain better air flow to problem areas without adding an additional heating and cooling system.

When we performed an Energy Analysis for Nancy and Richard Hadley, they shared how the upstairs is too cold in the winter and too hot in the summer. We examined their current system and recommended adding zoning.

“It’s made it so we can be more comfortable upstairs for sure. We’re really impressed,” Richard said. “The zoning definitely made a difference because we can control the temperature up there. We’re very happy with it.”

Comfort Expert

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TRIVIA

Nancy, Rachel, and Richard

Hadley

TRIVIA- What oldest merchant on the Country Club Plaza opened its doors as Patsy’s and has sold over 25 million pounds of their product?

Email your answer to [email protected]. If you are the first to respond with the correct answer, you win a free 1-year Anthony Service Agreement Program (ASAP) for your home.


$325Up to

MGE Rebate

$850Up to

KCPL Rebatein MO

$500Up to

Tax Credit

FREEMONEY

Is It Time to Move On? Consumer Product Safety Commission Recalls

Cooling season is here, so, for better or worse, we are aware of our air conditioner. Unfortunately, running that older AC is getting more expensive. When is it a wise choice to replace instead of repair? Let’s look at three areas.

ELECTRIC RATES continue to rise in Kansas City. Most AC systems 15-20 years old could have an efficiency rating that is 1/2 of current high-efficiency systems. That is essentially costing 50% more to operate, which will impact your utility bills in a large way.

FREON PRICES are skyrocketing. The federal government is phasing out the use of ozone-depleting R-22 Freon (used in all older AC systems) in favor of the safer 410A refrigerant. R-22 Freon production is limited, causing a steep rise in R-22 prices. If you had Freon added to your older AC last summer, you felt this in your wallet. The price will be even higher this year.

Jotul North America Recalls Gas Fireplace Inserts Due to Electrical Shock and Burn Hazards (Dec. 4, 2012)

Hazard The fireplace insert’s electrical wiring can come into contact with the metal rating plate on the insert, posing electrical shock and burn hazards to consumers.

Powermate Generators Recalled for Repair by Pramac America Due to Fire Hazard; Sold Exclusively at Home Depot (Nov. 13, 2012)

Hazard The fuel filter on Powermate Sx 5500 portable generators allow gasoline to leak, posing a fire hazard.

BE READY FOR SPRINGOutdoor chores are easy with the right tools. You will enjoy the ease of use with our easy-turn outdoor water faucet.• Soft grip handle for effortless operation in wet or cold conditions• Easy 1/4- turn to open and close• Freeze-proof design

REPAIR COST should be compared to replacement cost benefits if your AC is over 10 years old or you’ve had repairs in the past few years.

Consider these items when searching for your answer to “REPAIR vs. REPLACE”• Safety• Past repair costs• Future repair costs• Reliability• Utility overpayment• Comfort• Rising Freon costs• Appearance• Rebates available• Expired warranty

If you would like to learn more about your potential savings and the long-term benefits of replacing your old air conditioner with a new, more efficient model, please contact us for a free educational Energy Analysis ($149 value). $25 OFF�

OUTDOOR FAUCET�FREEZE-PROOF DESIGN�� EASY 1/4-TURN TO OPEN AND CLOSE�

(913) 384-4440 or (816) 285-4440�Anthonyphc.com Not valid with other discounts. Good thru 6/30/13�

Portable Generators Recalled by Champion Power Equipment Due to Fire Hazard; Sold Exclusively at Costco (Nov. 2, 2012)

Hazard Fuel can leak from the generator’s carburetor, posing a fire hazard.

Sears Recalls Kenmore® Dehumidifiers Due to Fire and Burn Hazards (Aug. 2, 2012) Manufacturer: LG Electronics

Hazard The dehumidifiers can overheat, smoke, melt and catch on fire, posing fire and burn hazards to consumers.

ANTHONY PHC DID NOT INSTALL THESE PRODUCTS.

Gas Fireplace Inserts, a Burn Hazard

“Your Master Plumber, Ed, truly did a fine job. His knowledge of the equipment was evident. He remained on task, very diligent and professional. It is without a doubt that a new sewer line is in the future, and Anthony will be our first and only choice.” -Bruce Bronson, Olathe

“The entire crew did an outstanding job installing our new furnace and AC! Extreme professionalism, delightful personalities, and exemplary work across the board. Thank You! A+ rating from us!”-Sue Willman, Overland Park

TESTIMONIALTESTIMONIAL

Call (913) 384-4440 or (816) 285-44406

Water Heater

Cold HardWater from

Public TreatmentPlants

Hot SoftClean Water

Cold SoftClean Water

www.anthonyphc.com 7

PLUMBING�Tune-Up Special�


49�$�(Reg. $99)�

During your whole-home plumbing tune-up, we will perform these and many other tasks:

• 10-point water heater tune-up

• Dye-test all toilets for leaks, check connections and seals

• Check all faucets and clean faucet screens

• Test sump pump for proper operation

• Inspect all exposed drain pipes and floor drains

• Inspect all gas piping and valves

• Install safety labels on plumbing valves and piping

• Check garbage disposer, dishwasher, clothes dryer, and washing machine connections

Thank Your Plumbing SystemWith Annual Maintenance

Reverse OsmosisDelivers great tasting, 99.8% pure drinking water. It reduces contaminants like lead, sodium, chlorine, and nitrates.

Automatic Sediment FilterFilters water to every faucet in the home, battery back-up and automatic self-cleaning. Never change a filter.

Water SoftenerRemoves minerals like calcium and magnesium which damage the water heater, faucets, fixtures, and clothes. Your skin feels softer and appliances last longer.

Central Water SystemDelivers high-quality drinking water to every faucet. It removes chlorine taste and odor and is self-cleaning. Never change a filter.

Plumber’s Motto-

“Protect the Health and Sanitation of the Nation.”

The plumbing system in your home performs a thankless job. It is out of sight, out of mind...until something goes wrong. And when that happens, it usually means panic, like no hot water, or tragedy, like a flooded basement. Your plumbing system is a hard-working, aging system that needs to be inspected annually. A broken shut-off valve or failed sump pump never happens at a good time. Our inspection finds warning signs of possible impending safety issues and failures before they become reality. During our whole-home plumbing tune-up, it is our obligation to inspect the

5 critical areas of the plumbing system:

1. Water heater2. Gas Piping3. Sump Pump4. Washing Machine Hoses & Dryer Vent5. Main Water Shut-Off, water pressure

During our plumbing inspection, we spend over an hour performing 18 tasks, with a 10-point water heater tune-up. With proper maintenance, a professional Anthony Plumber can catch most problems in your plumbing system before they become an unexpected, costly repair.


COME ON IN!

CUSTOMER APPRECIATION DAYYou’re invited for a morning of fun, food, education, and prizes! Please come meet our team, join us for a catered breakfast, and watch Toby Tobin broadcast LIVE on 980 KMBZ!

Saturday, April 66am – noonToby Tobin Broadcasts LIVE 6 am-10 amBrunch served from 8 am to noon

LocationOur Showroom15203 W 99th St., Lenexa, KS 66219

Congratulations to our $250 monthly sign contest winners!If your technician has not offered you a sign and an entry form, please call our office and we will deliver! If your name is drawn and we confirm the sign is displayed, you win $250.

Frank Harris, Mission HillsOctober

Wallace Family, Overland ParkNovember

Natalie Loseke, ShawneeDecember

Jason Mudd, Kansas CityJanuary

Carol Stergos, Overland ParkFebruary

DOOR BUSTER SPECIALS ALL MORNINGToby Special announced on 980 KMBZ at 7 am.

Tour our office, warehouse, and working “wall of technology” showroom. Join us for educational seminars and learn how to make your home operate more efficiently and save money.

• See and hear a tankless water heater in action• Try a bidet toilet seat (in private)• Marvel at the world’s most energy-efficient furnace,

98%• See our working solar hot water heating system

(which qualifies for the 30% Federal Tax Credit with no cap)

• See how a waterless urinal works• See how your home or business can be easily

zoned for even temperatures• Operate a sink faucet without touching it

99th St

101st Ter

Lackman Rd

I-435

N

Live Seminars9:00 Tankless Water Heaters9:30 Germicidal UV lamps10:00 Zoning for Comfort & Energy

Savings10:30 Utility Rebates & Tax Credits You

Can Take Advantage Of

ENTER TO WIN

ROYALS TICKETS,ONE YEAR ASAP,

AND MORE

Call (913) 384-4440 or (816) 285-444010 www.anthonyphc.com 11

A Battery Back-up Sump Pump is a MustDry Basement Insurance

If you have a finished basement or store valuables in your unfinished basement, a reliable sump pump is a MUST for your home. Even better, a battery back-up sump pump is your best insurance against costly and sentimental losses. Imagine a power outage and your pump goes useless during a thunderstorm. More homes are damaged by flooding than by fire. If flooding occurs when you are away, it can be hours or days before the damaged is discovered. Install a battery back-up sump pump to protect against mold and damage to drywall, carpet, and personal belongings.

A battery back-up pump saves the day when your regular pump:• Fails due to a power outage• Has unexpected pump failure

Bad tasting refrigerator water or ice? Besides replacing the water filters, we have found that the water supply pipe to your refrigerator may be the culprit. Our plumbers have the solution.

• Has a float switch failure• Is unable to keep up with incoming water

Steps to inspect your sump pump annually or we will perform these during your plumbing tune-up:1. Remove cover and slowly pour water

into the sump pit.2. Watch for the float (if visible) to rise

and trigger the pump.3. Once pump is engaged, the water

level will quickly lower, and the float will shut off the pump. This is what’s called a “normal sump cycle”.

$100 OFF�BASEMENT INSURANCE�

PROTECT YOUR HOME AND VALUABLES�� ALARM SOUNDS WHEN ACTIVATED�


TIP

Anthony Receives Service Award, Again!

Your Opinion Matters

“Mucky” Drain Hoses Reveal What’s Inside Your Cooling System

Anthony has been awarded the prestigious 2012 Angie’s List Super Service Award, an honor bestowed annually on approximately 5 percent of all the businesses rated by Angie’s List, the nation’s leading provider of consumer reviews. We are so proud when our customers take the time to share their service experience on AngiesList.com and we thank you so much. It’s because of you, we are recognized.

“We deliver customer service that is unmatched in Kansas City. It’s the constant dedication to our customers’ complete satisfaction that continues to get us recognized. And that’s now 6 years in a row,” said Steve Burbridge.

We will host a customer focus group at our office on Thursday, April 11, from 6:30 to 8 pm. We invite our Anthony Service Agreement Program (ASAP) customers to join us in a casual, open discussion. We appreciate your feedback on several topics which will help us continue to provide award-winning service. Participants will leave with a $50 Hereford House gift certificate and our sincere thanks. Space is limited. Please call Wendy at 913-948-8403 to reserve your seat.

A hidden danger lies inside every heating and cooling system. It is important to the health of your family and the life of your furnace and air conditioner to keep it clean. The condensate drain pan under the cooling coil is a damp, dark place and a perfect laboratory for mold growth. Once this growth starts, it is difficult to stop. We combat this by placing anti-microbial strips in the pan, or install a UV lamp that illuminates the interior of the coil housing.

This eliminates slime build up and consequent drain pan overflow which can harm furnace parts. It kills a broad spectrum of harmful bacteria, lab proven to kill 99% of Legionnaires disease bacteria. It also eliminates odor. An annual tune-up will reveal hidden dangers like bacteria and mold. Healthy system, healthy air, healthy people.

Ask your Anthony technician about anti-microbial Strips.


Roadster RivalsOn nice days (with no chance of rain) our visitors might be lucky enough to see a classic MG car sparkling in the parking lot. When they enter our lobby, they are greeted with a big smile by the car’s owner, Monica Mills. She has been working as Assistant to Steve Burbridge for 18 years.

When Monica met her husband, Rick, he belonged to the Kansas City MG Car Club. His buddies, and fellow MG owners, formed the club in 1982. Rick has been member #40 for 31 years. He took Monica for a ride and she was hooked right away.

“We enjoy the time and travel together driving to shows,” Monica said. “We never trailer the cars to competition; we love driving them too much. Of course, there’s no AC, so we stick to the Spring and Fall, and warm winter days for leisure driving.”

The couple owns two cars. The 1969 MGB Roadster and the 1973 MG-BGT both sport the “Year of Manufacture” plates and are registered as antique classic cars with Hagerty Insurance.

They enjoy showing off their cars to folks who have never seen one before. Rick and Monica are pictured above with the 1973 MG-BGT they purchased for less than $500. The couple restored it themselves to original stock condition and now it appraises for “much more.”

The two have traveled as far as Reno, NV to show their cars and have won over 30 awards. But the award Monica is most proud of is not for a car. They were recently awarded “Members of the Year” by the Kansas City MG Car Club.

“We are very involved in the club. Rick has been Treasurer for 4 years and I help him,” said Monica. “We try to get others involved to keep these great cars on the road.”

Excerpt from Angieslist.com- “I attended their Open House a few years ago and got to ask my plumbing questions of their plumbing experts. The Anthony staff has provided us with excellent service. I highly recommend Anthony.” -Katherine Snow, Kansas City, MO

“Carley was caring and listened to me instead of just dismissing my concerns. He found the gas leak and saved my life, my husband’s and my 13 year old German shepherd’s. We now have a gas-free smelling garage and a piece of mind that money can’t buy.” -Linda Olson, Parkville


$100� OFF�UV GERMICIDAL LAMP�KILL COLD GERMS, VIRUSES, INFLUENZA�� KILL HARMFUL CONTAMINANTS�


What’s in the Air?If April showers bring May flowers, what do May flowers bring? If you suffer with allergies, you’ll know the answer! Dust, pollen, pet dander, dust mites, mold spores, bacteria, and viruses come from the outdoors, in. And they all build up in your home. Trapped indoor air can be 100 times more polluted than outdoor air. Common 1” filters trap only 5% to 15% of harmful airborne particles.

Ultraviolet (UV) light is nature’s way of controlling airborne micro- organisms outdoors. The Earth’s ozone layer allows just enough UV light from the sun through the atmosphere to keep the air from being overly contaminated with bacteria and viruses. Moss grows on the north side of trees because the UV light from the sun does not reach there.

Man has harnessed this power of UV light to control bio-growth. Installed in your heating and cooling system, a UV germicidal lamp will silently work 24/7 to destroy airborne micro-organisms as they circulate through your comfort system. And the powerful UV kills mold and other bio-growth on interior air duct surfaces, reducing mold spores by the millions. A UV germicidal lamp is good for the health of your comfort system AND your family.

Monica and Rick Mills


Winner, Winner, Steak Dinner!We’re Here for You

“Your home is one of the most important things in your life, so you need a company like Anthony and their good technicians to help.”-Maxine M., Overland Park

“Your technician worked around my schedule as he came late in the day after I got off work. He was extremely cordial and friendly, and he diagnosed my issue in a timely manner. His attitude and competence represent Anthony very well.” -Todd Rastorfer, Lenexa


SeptemberHVAC – Mark & Pam McKee, Westwood, KSPLBG – Lori Huelskamp, Overland Park, KS

OctoberHVAC – Ken & Barbara Davidson, Leawood, KSPLBG – Donna Payne, Leawood, KS

NovemberHVAC – David Williams, Lee’s Summit, MOPLBG – Kent Cable, Leawood, KS

DecemberHVAC – Scott & Debbie Winzeler, Parkville, MOPLBG – Erin Canty, Gladstone, MO

JanuaryHVAC – Ray & Ruthann Stauffer, Lenexa, KSPLBG – Hylda Bright, Leawood, KS

FebruaryHVAC – Jerry & Lee Heath, Olathe, KS PLBG – Jim & Sallie Wiley, Prairie Village, KS

Thank you for sending us your comment cards after service. Congratulations to our monthly winners whose cards were drawn. Each winner receives a $50 gift certificate to Hereford House restaurant. Feedback from customers is our best tool for improving our customer service. Your thoughts are very much appreciated, please keep them coming.

Spring/Summer 2013The Comfort Zone is published to provide our customers with information about comfort, health, safety, energy savings, practical tips, and more. ©2013 Anthony PHC

QUESTIONS & COMMENTSPlease contact Wendy Burrell, Customer Relations, at (913) 384-4440 or [email protected]

OUR MISSIONTo provide a consistent, value-added service experience of the highest quality for every customer…every hour…of every day. This service experience must exceed expectations to the point that customers will be so delighted with us, they feel compelled to tell others so they can benefit, too.

OUR GOAL: CUSTOMERS FOR LIFE

OUR SERVICESASAP (Anthony Service Agreement Program)Air CleanersAir ConditionersBoiler Systems

DehumidifiersDrain CleaningDuct SealingFaucet InstallationFurnaces

Garage HeatersGarbage DisposersUV Germicidal LampsHeat PumpsHigh-Efficiency Filters

HumidifiersInstant Hot WaterPlumbing RepairSump Pumps Thermostats

Furnace & AC Tune-upsWater HeatersTankless Water HeatersWater SoftenersZoning Systems

Schedule at Your Convenience – ‘Round the Clock

Booking annual maintenance around YOUR schedule is easy. To better accommodate our customers, evening and weekend appointments are available for tune-ups. For your convenience, we offer to forward-schedule your next tune-up, just like the Dentist office. We will send the same requested technician who is already familiar with your home and system location. A reminder call is always made before the technician is dispatched for service. Prior to arrival, you will receive an email with his picture and his professional accomplishments.

We know you have a busy schedule, and that’s why it’s easy to contact us. Our phones are answered around the clock. If you prefer to use the computer when it’s time to schedule; you may send us an email to [email protected]. Many of our customers send us a message through our web site at www.anthonyphc.com. You can also LIVE CHAT us there, too. Talk to you soon!

Help is a phone call or email away.

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A MUST READ FOR YOUR INDOOR COMFORT€¦ · Automatic Sediment Filter Filters water to every faucet...

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Transcript of A MUST READ FOR YOUR INDOOR COMFORT€¦ · Automatic Sediment Filter Filters water to every faucet...