A Framework for Success – a recap Ashok Shah VP and Managing Principal WW eGovernment Practice.

A Framework for Success A Framework for Success – a recap– a recap

Ashok ShahAshok ShahVP and Managing PrincipalVP and Managing Principal

WW eGovernment PracticeWW eGovernment Practice

CIO Challenges and Desired OutcomesCIO Challenges and Desired Outcomes Build distinctive competencies Build distinctive competencies

Be easier to do business with. Provide one face to the Be easier to do business with. Provide one face to the customer, when the customer has many faces to us.customer, when the customer has many faces to us.

Leverage information technology value to enhance Leverage information technology value to enhance business performance.business performance.

Integrate value chain and processes across Integrate value chain and processes across organizational and geographic boundaries.organizational and geographic boundaries.

Leverage enterprise knowledge for performance and Leverage enterprise knowledge for performance and learning. learning.

Maximize core business performance through flexible Maximize core business performance through flexible multi lens performance reporting systems.multi lens performance reporting systems.

Reduce time to decisions by getting information closer Reduce time to decisions by getting information closer to where the work is done. to where the work is done.

Ensure business continuity.Ensure business continuity. Focus on the core business, outsource the rest. Focus on the core business, outsource the rest. Continuously adapt infrastructure to changing Continuously adapt infrastructure to changing

organization and customer needs.organization and customer needs.

Business Innovation

Business PerformanceImprovement

Operational Effectiveness

Industry Parity

Optimized Performance

Leadership

Reinvent / Redesign

Rearchitect

Rehost

ROA

ROI

TCO

TransportationTransportationTransportationTransportation

Postal ServicesPostal ServicesPostal ServicesPostal Services

EnvironmentEnvironmentEnvironmentEnvironment

LegislatureLegislatureLegislatureLegislature

DefenseDefenseDefenseDefense EducationEducationEducationEducation

RevenueRevenueRevenueRevenue

Health & Human ServicesHealth & Human ServicesHealth & Human ServicesHealth & Human Services

Justice and Public SafetyJustice and Public SafetyJustice and Public SafetyJustice and Public Safety

Typical domains in GovernmentTypical domains in Government

Core Domain SolutionsCore Domain SolutionsCore Domain SolutionsCore Domain Solutions

IT Operations IT Operations SolutionsSolutions

IT Operations IT Operations SolutionsSolutions

Standard LOB Standard LOB ApplicationsApplications

Standard LOB Standard LOB ApplicationsApplications

G2B AppsG2B AppsG2B AppsG2B Apps G2E AppsG2E AppsG2E AppsG2E Apps G2C AppsG2C AppsG2C AppsG2C Apps

• Maintenance• Common Information

Systems

• Business Continuity/Security

• HPS• Managed Services

ExampleExample - End-to-End Solutions – - End-to-End Solutions – TransportationTransportation

• License Renewal

• Testing

• License Production• Motor Vehicle

Registration System

• eCommerce• eProcurement• Commerce Portals• Digital Marketplaces• Private Exchanges• Partner Extranets

• Enterprise Information Portals

• Coll. Solutions• Workflow Solutions• Business

Intelligence

• CRM• Constituent

customization• Clickstream Analysis

• Finance and Accounts

• HR • Payroll

• W2K• Exchange• HA / Mission

Critical

IntegrationIntegrationIntegrationIntegration

Business Process RedesignBusiness Process RedesignBusiness Process RedesignBusiness Process Redesign

• Oracle 9i • .NET

Core LOB ApplicationsCore LOB Applications

Mission Critical InfrastructureMission Critical Infrastructure

Standard LOB ApplicationsStandard LOB Applications

B2E AppsB2E Apps

B2C AppsB2C Apps

Business Process RedesignBusiness Process Redesign

IntegrationIntegration

B2B AppsB2B Apps

Building end-to-end Mission Critical Real-Time Infrastructures – A

FrameworkGOALS

• NT / Unix / Linux / OpenVMS

• Oracle

• Storage

• Networks

• Wireless

• Systems

• Project Management

• Architecture

• Systems Integration

• Availability and Business Continuity

• Networking

• Consolidation

• Migration and Technology Upgrade

• Hardware and Software Management

• Technology Refresh

• Data Center Creation

Environment OutcomesCapabilities – Self or Partner

Manageability

Security

High Availability

High Reliability

Adaptability


• Mobility Solutions• ZLE Infrastructure• Adaptive

• Homeland Security

Performance Improvement

• IT Operations Strategy

• Messaging and Collaboration

Business Innovation




B2E AppsB2E Apps

B2C AppsB2C Apps



B2B AppsB2B Apps

Building inter-operable systems – A Framework

GOALS


• Platforms -Microsoft .NET / Oracle 9i

• Middleware - IONA / Weblogic / Websphere

Interoperability

Legacy Protection

Customer Choice


• Architecture

• Database Integration

• Server/Storage Integration

• Integrating Legacy Systems

• Legacy Integration

• Investment Protection


• Enterprise Integration

• Operational Data Store


Business Innovation

• Application Integration

• IS Productivity




B2E AppsB2E Apps

B2C AppsB2C Apps



B2B AppsB2B Apps

Building end-to-end Mission Critical Applications – A Framework

GOALS


Business Solutions

Mission Critical

Web-enabled


• Architecture

• Creating Distributed Web Services environment

• Application Development

• Functional Skills

• Domain Knowledge

• Platforms – Oracle 11i, App Servers, Web Servers

• ISV Applications – Oracle, SAP, Siebel, i2

• Home-grown applications

• Standard Business Applications

• Process Automation

• eProcurement


• Real-time CRM

• XML Schema


• Web -enabling Applications• KM Solutions - Portal• Supply-chain solutions

Business Innovation

Internet-Centric

Modular

Interoperable

Portable




B2E AppsB2E Apps

B2C AppsB2C Apps



B2B AppsB2B Apps

Business Redesign – A Framework

GOALS



• Architecture

• Creating business solutions

• Application Development

• Implementing eBusiness solutions

• Business Knowledge

• Domain Knowledge

• Industry Knowledge

• Platforms – .NET, Oracle 11i, App Servers, Web Servers

• Applications – Portals Commerce One, Clarus, Oracle

Customer-Centric

Internet-Centric

Intranet-Centric


• New Internet-centric processes

• eBusiness

• Markets and Exchanges


Business Innovation

• Re-engineered processes

• Process Knowledge

• Process Fine-Tuning

• Outsourced Processes

ArchitectureArchitecture

Solutions IntegrationSolutions Integration

Availability & Performance Availability & Performance OptimizationOptimization

Management ServicesManagement Services

FinancingFinancing

34,000+34,000+34,000+34,000+professionals…professionals…professionals…professionals…

architecting, delivering and architecting, delivering and managing enterprise business managing enterprise business solutions worldwidesolutions worldwide

3,400+ Windows 2000-certified engineers3,400+ Windows 2000-certified engineers

2,500 Internet and Networking engineers2,500 Internet and Networking engineers

4,000+ UNIX engineers4,000+ UNIX engineers

2,500 Cisco engineers2,500 Cisco engineers

15,000 Microsoft-trained specialists15,000 Microsoft-trained specialists

2,100 SQL Server-certified engineers2,100 SQL Server-certified engineers

4,700 OpenVMS-trained specialists4,700 OpenVMS-trained specialists

400 NSK engineers400 NSK engineers

Compaq Global Services

Compaq Global Services PortfolioCompaq Global Services Portfolio

DesignDesign ImplementImplement ManageManage SupportSupportPlanPlan

Application & Infrastructure Application & Infrastructure ArchitectureArchitecture

TCO PlanningTCO Planning Availability ReviewAvailability Review Assessment ServicesAssessment Services Network DesignNetwork Design

Program ManagementProgram Management Staging and IntegrationStaging and Integration Installation & Start-upInstallation & Start-up Technology MigrationsTechnology Migrations Solutions IntegrationSolutions Integration Financing ServicesFinancing Services

Integrated Hardware & Software SupportIntegrated Hardware & Software Support Program ManagementProgram Management Business Critical SupportBusiness Critical Support Financial Asset ManagementFinancial Asset Management Insurance ServicesInsurance Services Management Services Management Services Asset Recovery & DispositionAsset Recovery & Disposition

SupportSupport

SolutionSolutionThroughoutThroughout

thethe

LifecycleLifecycle

What’s the value for customers?What’s the value for customers?

Faster time to solutionFaster time to solution

Lower riskLower risk

Simplification of complex technologySimplification of complex technology

Greater focus on their core business Greater focus on their core business

Lower cost of ownership Lower cost of ownership

They are more competitiveThey are more competitive

Compaq Global Services Compaq Global Services delivers resultsdelivers results 6 of the 8 largest ISPs selected Compaq Services6 of the 8 largest ISPs selected Compaq Services

Provided solutions to >500 ISPs, NSPs & online Provided solutions to >500 ISPs, NSPs & online service providersservice providers

More than 6 million Microsoft Exchange seats deployedMore than 6 million Microsoft Exchange seats deployed

More than 8 million Windows seats deployedMore than 8 million Windows seats deployed

$3 billion in leased assets$3 billion in leased assets

Over 50,000 Compaq Financial Services customers, Over 50,000 Compaq Financial Services customers, including 90 global accountsincluding 90 global accounts

Global network of Operations Management Centers Global network of Operations Management Centers for outsourcing supportfor outsourcing support

A Framework for Success – a recap Ashok Shah VP and Managing Principal WW eGovernment Practice.

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