As a Field Service Technician, FST, I am responsible for installation, commissioning, scheduled and emergency service on products serviced by Fairbanks Morse Engine commensurate with appropriate certification.  I am required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate.  As a FST, I am also required to maintain continuous communication with Region Offices, and direct manager.

ROLE Relies on extensive experience and judgment to plan and accomplish goals Ability to diagnose problems and develop solutions for qualified engines Can work independently on qualified engines Perform shop operations including general machining, part inspections,

assembly, and  testing May be assigned to warehouse duties such as receiving, inventory, and

miscellaneous shop duties TECHNICAL Meet qualifications for providing Tech Rep support services Keep current on Engineering Change Orders, Field Service Change Notices and

Service Information Letters. Keep all personal service manuals up to date with latest revisions. Document work performed on Service Reports and write Condition Found

Reports. SAFETY Operate in a safe manner in accordance with published safety guidelines Wear appropriate PPE as per company guidelines and accordance with job duties Report all work related accidents or injuries within 1 hour to the appropriate

personnel. Complete annual safety training requirements as outlined on regional safety

schedule. ADMINISTRATION Provide accurate and timely reporting according to company guidelines

o Time cards, expense reports, mileage reports, project closure, et al. Maintain certification of the Job Description per Job Progression table Provide estimated time of arrival to the Customer where applicable Maintain company property according to company policies

o Vehicle, credit cards, PPE, test equipment, laptop, et al. CUSTOMER SATISFACTION Provide proper and adequate communication to internal and external customers Complete scheduled maintenance documentation properly and provide to the

customer upon completion of each designated assignment Provide estimated time of arrival to the customer where applicable Strive to provide all customers a “first time fix” for their equipment Maintain customer satisfaction rates according to company guidelines

 PERFORMANCE Maximize productivity by combining service opportunities Complete all work in an efficient and timely manner Maintain productive utilization rate according to company guidelines Adhere to company dress code and safety regulations

Understand and comply with company escalation processes and procedures Maintain proper communication with all levels within the organization Must act and perform as a role model to field service technician associates. 

Lead by example in all aspects of job requirements Conduct themselves in a high degree of professionalism and of service delivery Ability to manage stressful internal and external customer situations with

diplomacy

Experience

ASDT ( Associate of Applied Science Diesel Technology) 12 years military experience in a related field Reliable team player who consistently exhibits a professional demeanor Knowledge of diesel and spark gas engine test equipment and theory Basic understanding of gas compression and associated hazards. Able to read and interpret engine line diagrams and blueprints Foundation of pneumatic, PLC and electronic engine controls. Maintain pertinent operating information to provide independent

troubleshooting evaluation Work independently to return engine to full operating conditions Ability to write technical reports including specific work related tasks performed Independently troubleshoot and recommend appropriate customer solutions Additional skills:

Strong verbal and written communication skills Ability to communicate effectively with internal and external customers Ability to manage stressful situations with diplomacy Safety procedures Organizational and planning skills Proficiency in Microsoft Office Strong mechanical aptitude

Must have ability to regularly lift at least 35 pounds. Travel (up to 75%) including weekends, evenings and holidays and in emergency

situations travel on short notice