A day in the life of the Talis Customer Service Team - Zena Amos, Talis
description
Transcript of A day in the life of the Talis Customer Service Team - Zena Amos, Talis
![Page 1: A day in the life of the Talis Customer Service Team - Zena Amos, Talis](https://reader038.fdocuments.us/reader038/viewer/2022110115/54b48fce4a7959bb688b478b/html5/thumbnails/1.jpg)
A Day In The Life Of Customer Services
Zena AmosTalis Aspire User Group1st July 2014
![Page 2: A day in the life of the Talis Customer Service Team - Zena Amos, Talis](https://reader038.fdocuments.us/reader038/viewer/2022110115/54b48fce4a7959bb688b478b/html5/thumbnails/2.jpg)
– Henry Ford
“Coming together is a beginning; keeping together is progress; working together is
success. !
![Page 3: A day in the life of the Talis Customer Service Team - Zena Amos, Talis](https://reader038.fdocuments.us/reader038/viewer/2022110115/54b48fce4a7959bb688b478b/html5/thumbnails/3.jpg)
Customer Service Team• Alison Kershaw - Head of Customer Services
• Tim Hodson - Technical Consultant
• Zena Amos - Support Consultant
• Laura Unwin - Support Consultant
Working along side the wider team including
• Richard Tattersall - Developer
![Page 4: A day in the life of the Talis Customer Service Team - Zena Amos, Talis](https://reader038.fdocuments.us/reader038/viewer/2022110115/54b48fce4a7959bb688b478b/html5/thumbnails/4.jpg)
The day begins…
• Checking what’s happened in Australia overnight
• Who is on 1st Line Support
• Customer calls - actions
• Projects catch up
• Coffee
![Page 5: A day in the life of the Talis Customer Service Team - Zena Amos, Talis](https://reader038.fdocuments.us/reader038/viewer/2022110115/54b48fce4a7959bb688b478b/html5/thumbnails/5.jpg)
–Douglas Adams
“To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.”
![Page 6: A day in the life of the Talis Customer Service Team - Zena Amos, Talis](https://reader038.fdocuments.us/reader038/viewer/2022110115/54b48fce4a7959bb688b478b/html5/thumbnails/6.jpg)
![Page 7: A day in the life of the Talis Customer Service Team - Zena Amos, Talis](https://reader038.fdocuments.us/reader038/viewer/2022110115/54b48fce4a7959bb688b478b/html5/thumbnails/7.jpg)
There is a backlog
![Page 8: A day in the life of the Talis Customer Service Team - Zena Amos, Talis](https://reader038.fdocuments.us/reader038/viewer/2022110115/54b48fce4a7959bb688b478b/html5/thumbnails/8.jpg)
It’s good to talk and even better to listen
![Page 9: A day in the life of the Talis Customer Service Team - Zena Amos, Talis](https://reader038.fdocuments.us/reader038/viewer/2022110115/54b48fce4a7959bb688b478b/html5/thumbnails/9.jpg)
Consultancy
![Page 10: A day in the life of the Talis Customer Service Team - Zena Amos, Talis](https://reader038.fdocuments.us/reader038/viewer/2022110115/54b48fce4a7959bb688b478b/html5/thumbnails/10.jpg)
• Customer Success
• Training
• Business Process
• Integrations
• Technical Consultancy
• Bespoke Consultancy
![Page 11: A day in the life of the Talis Customer Service Team - Zena Amos, Talis](https://reader038.fdocuments.us/reader038/viewer/2022110115/54b48fce4a7959bb688b478b/html5/thumbnails/11.jpg)
We can come to youOn-site training
![Page 12: A day in the life of the Talis Customer Service Team - Zena Amos, Talis](https://reader038.fdocuments.us/reader038/viewer/2022110115/54b48fce4a7959bb688b478b/html5/thumbnails/12.jpg)
It would be great if …
![Page 13: A day in the life of the Talis Customer Service Team - Zena Amos, Talis](https://reader038.fdocuments.us/reader038/viewer/2022110115/54b48fce4a7959bb688b478b/html5/thumbnails/13.jpg)
… the day ends
• Support handover
• What’s tomorrow’s priority investigations
• Customer call notes
• Project to-dos
• Home time