A Conversation to Plan Implementation 26 th February 2013
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Transcript of A Conversation to Plan Implementation 26 th February 2013
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Knowledge into Practice:A Strategy and Action Plan for
Embedding Knowledge into Practicein Scotland’s Social Services 2012-15
A Conversation to Plan Implementation 26th February 2013
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Overview1. Knowledge as transformational change agent.
2. Enabling better practice and better outcomes at all levels: • System• Team• Practitioner• Service user and carer
3. Practical tools, methods and national support to get knowledge into practice.
4. Telling the story - a continuous narrative of improvement.
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2020 Vision
“By 2020 everyone is able to live longer healthier lives at home, or in a homely setting.”
“We will have integrated health and social care, a focus on prevention, anticipation and supported self management. …..Whatever the setting, care will be provided to the highest standards of quality and safety, with the person at the centre of all decisions.”
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Drivers for change
• an ageing population • economic climate • increased public expectations• changes in lifestyle• demographic change • widening inequalities• technology and information
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More of the same will not work.
“Insanity: doing the same thing over and over again and expecting different results.”
Albert Einstein
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Anatomy of transformational change
Technology
ServicesInfrastructure
Impact &
Outcomes
www.ssks.org.uk
Sourcing Presenting
Sharing Knowledge
OrganisationalLeadership
Support Workforce skills
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Physiology of transformational change
Energies that drive change:
• Social
• Intellectual
• Psychological
• Spiritual
Communities of practiceSocial networking
Research and practice knowledge
Emotional and experiential knowledge
Making things better for practitioners and service users.
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Leadership at all levels
Set direction: Vision and purpose
Knowledge andSkill
Will Execution
Foundations - Infrastructure
Adapted from IHI Leadership for Improvement Framework
Knowledge transfer – Know-Why
Co-CreatingMeaning
&Ideas
Know-who
Wisdom toJudge
Know-What
Power toPerformKnow-How
Knowledge Support – technology, people, processes
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Knowledge into Practice for 2020 Leadership1. Networked and distributed
leadership
2. Person-Centred Leadership
3. Permission to take control:• Think• Challenge• Act
4. Knowledge as catalyst for radical change.
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Knowledge into Practice Vision
“ High quality social services whose staff and organisations continuously improve and innovate by applying new knowledge to policy, planning and practice, in order to deliver better outcomes for people who use services and for the wider community.”
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Approach
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Bridging the gap - methods1. Sourcing and combining knowledge from research,
practice, experience.
2. Actionable knowledge – mobile apps, case studies, checklists.
3. Relational knowledge – communities of practice, social networking, action learning, mentoring, coaching, sharing knowledge between practitioners and service users.
4. Building workforce capability and organisational support for finding, sharing and applying knowledge.
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Telling the Story
“Storytelling is as important as evidence-based research findings to improvement.”
Plsek, 2007
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Service user story
Mrs A referred herself to Community Care services because she was increasingly breathless and reluctant to go out. She was lonely and finding it difficult to motivate herself to cook. She also worried about money.
Knowledge support for personal outcomes:• COPD investigation and medication review.• Support groups – Health in Later Life,
Community Car scheme.• Financial benefits – Pension credit.
Adapted from JIT website – Talking Points
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System Story:Changing Lives to 2020 Vision
Continuous Narrative:Embedding Knowledge into Practice:
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An age-old story…..
“Knowledge is a treasure, but practice is the key to it.”
Lao Tzu 6th century BC
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Summing upTransformational change and leadership at all levels
requires knowledge of:• Innovations (know-what) • System and context (know-where)• Practitioners and service users adopting the innovation
(know-who)• How to create, share and apply knowledge through the
way people interact (know-how).
Knowledge into Practice provides practical tools and support for all these types of knowledge
- to improve frontline practice and outcomes for service users and communities.
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Knowledge into Practice:A Strategy and Action Plan for
Embedding Knowledge into Practicein Scotland’s Social Services 2012-15
A Conversation to Plan Implementation 26th February 2013